Don't come here unless u want cold food and unfriendly hospitality. They won't care if ur food is cold
Atmosphere: 1
Food: 1
Service: 1
Jeremy Lee
1:30am and the young lady working the drive thru said they are only taking door dash orders. Make that make sense because you are still having to open the window to provide door dash the orders. McDonald's should do better and post that on these commercials. When you are traveling you do not want to hear anything about door dash when you pull up to place an order. McDonald's is staying open for door dash orders only in the early morning hours. This means employees just ride the clock and turn down customers that pull up during these hours. It sounds like lazy bleep people working. If this is the orders given to customers please do people a favor and add that to Google under hours of operations. The worst food to eat and was definitely the last result for me to in return get hit with a bogus excuse that only door dash orders are being done during these hours. They all need to be fired! It turned my stomach kowing that people come up with the tired excuses to not work. 04/02/24 1:36AM do better Management and hopefully corporate chimes in to clear this up. Multiple locations in Rockford area and this location has no traffic or orders being picked up and the employees are using this excuse door dash orders only which sounds horrible to not work. 3710 Alburn needs to do better as a whole inside the establishment.
Service: 1
Thedon G
Today I went to a McDonald's as a usual day and I was having problems with my order not going thru my phone and was very frustrated the person who helped me (MARK) was so professional and helpful with solving my problem I was having.my order was filled and I was happy with my experience even though my phone and app were wacky mark still made sure I got what I ordered down to the T.this is the service I like to receive at a fast food restaurant.Others need take NOTE!!!! I will be returning.I'm lovin it!!!!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Big Mac, Mcchicken, Hot Fudge Sundae
Abel Herrera
Super slow service...
Atmosphere: 1
Food: 1
Service: 1
Erik Boehmke
Great place! Staff is attentive and
Atmosphere: 5
Food: 5
Service: 5
DANIEL LARSON
This McDonalds seems to make the fewest mistakes and some of the freshest food compared to others in the area. Great McDonalds here.
Atmosphere: 5
Food: 5
Service: 5
Dina Ward
Pay using the app food came out 10 min later. Every other location food is out within 5 min.
Atmosphere: 1
Food: 2
Service: 1
Alexander Gchicago
Mark the manager on duty today went over and beyond to serve and made sure I got what I wanted despite the fact of a glitch on the app. For that i will be returning. That's the service I like when I go to McDonald's.
Service: 5
Mrs Superman
This location is the best one! They make up for all the bad customer service I have at other locations.
Food: 5
Service: 5
M
Rude customer service during breakfast every time, order taker always has attitude.
So if your into over priced food, ghetto service and a little bit of food added to your salt meal..... THIS IS YOUR SPOT!!!! Why is all the meals like $20 dollars now?
Atmosphere: 1
Food: 1
Service: 1
Chris Webley
If I could give a negative one that would be awesome. Rude people disgusting food and drinks.
Lori Patrick
Always dirty, messy and bathrooms are cold.
Atmosphere: 1
Food: 2
Service: 2
LARRY LUNDGREN
Good food but getting expensive for a fast food
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Chicken Mcnuggets, McDonald's Big Mac, Cheeseburger
Marie Addison
Employees was talking about a customer in the store.It was a male customer Sat. Dec. 9. ,2023 on Auburn street about 3:45 He became hostiletoward her explaining she'd have not been talking about his personal business to other employees. Another employee a male guy to her place to calm to try to calm him. He gave the guy his order and that did help a little .
Don't come here unless u want cold food and unfriendly hospitality. They won't care if ur food is cold
Atmosphere: 1
Food: 1
Service: 1
1:30am and the young lady working the drive thru said they are only taking door dash orders. Make that make sense because you are still having to open the window to provide door dash the orders. McDonald's should do better and post that on these commercials. When you are traveling you do not want to hear anything about door dash when you pull up to place an order. McDonald's is staying open for door dash orders only in the early morning hours. This means employees just ride the clock and turn down customers that pull up during these hours. It sounds like lazy bleep people working. If this is the orders given to customers please do people a favor and add that to Google under hours of operations. The worst food to eat and was definitely the last result for me to in return get hit with a bogus excuse that only door dash orders are being done during these hours. They all need to be fired! It turned my stomach kowing that people come up with the tired excuses to not work. 04/02/24 1:36AM do better Management and hopefully corporate chimes in to clear this up. Multiple locations in Rockford area and this location has no traffic or orders being picked up and the employees are using this excuse door dash orders only which sounds horrible to not work. 3710 Alburn needs to do better as a whole inside the establishment.
Service: 1
Today I went to a McDonald's as a usual day and I was having problems with my order not going thru my phone and was very frustrated the person who helped me (MARK) was so professional and helpful with solving my problem I was having.my order was filled and I was happy with my experience even though my phone and app were wacky mark still made sure I got what I ordered down to the T.this is the service I like to receive at a fast food restaurant.Others need take NOTE!!!! I will be returning.I'm lovin it!!!!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Big Mac, Mcchicken, Hot Fudge Sundae
Super slow service...
Atmosphere: 1
Food: 1
Service: 1
Great place! Staff is attentive and
Atmosphere: 5
Food: 5
Service: 5
This McDonalds seems to make the fewest mistakes and some of the freshest food compared to others in the area. Great McDonalds here.
Atmosphere: 5
Food: 5
Service: 5
Pay using the app food came out 10 min later. Every other location food is out within 5 min.
Atmosphere: 1
Food: 2
Service: 1
Mark the manager on duty today went over and beyond to serve and made sure I got what I wanted despite the fact of a glitch on the app. For that i will be returning. That's the service I like when I go to McDonald's.
Service: 5
This location is the best one! They make up for all the bad customer service I have at other locations.
Food: 5
Service: 5
Rude customer service during breakfast every time, order taker always has attitude.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
So if your into over priced food, ghetto service and a little bit of food added to your salt meal..... THIS IS YOUR SPOT!!!! Why is all the meals like $20 dollars now?
Atmosphere: 1
Food: 1
Service: 1
If I could give a negative one that would be awesome. Rude people disgusting food and drinks.
Always dirty, messy and bathrooms are cold.
Atmosphere: 1
Food: 2
Service: 2
Good food but getting expensive for a fast food
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Chicken Mcnuggets, McDonald's Big Mac, Cheeseburger
Employees was talking about a customer in the store.It was a male customer Sat. Dec. 9. ,2023 on Auburn street about 3:45 He became hostiletoward her explaining she'd have not been talking about his personal business to other employees. Another employee a male guy to her place to calm to try to calm him. He gave the guy his order and that did help a little .
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Mcchicken, Hashbrown