Noone at front counter, they may or may not see you from kitchen area, if they see you they rarely acknowledge you. Eventually they grudgingly ask how they can "help" you. Drink dispensers have been removed from the dining area, good luck getting a "free" refill for a soda that has doubled in price.Parking: Be ready for panhandlers.
Atmosphere: 2
Food: 3
Service: 1
Dina Ward
I went thru the drive thru paid then had to wait about 5 min and the fries where cold so I sent my daughter back in and she was advised she needed a receipt to have the fries changed out. So she had to come back out in the rain to get the receipt to have the fries replaced.
Atmosphere: 2
Food: 1
Service: 1
Sandy Flores
Very friendly, they give you your food very quickly and very clean
Atmosphere: 5
Food: 5
Service: 5
Travis Rule
They don't change grease... Don't clean pop dispensary order a chicken sandwich made me vomit NEVER EAT AT
Atmosphere: 1
Food: 1
Service: 5
Cynthia Nalan
Curbside pickup took 20 minutes. Had to call and ask about order. Brought me out cold food. Where's the bacon on my biscuit what's with the crumbles?
Food: 1
Service: 1
Jovany Flores
Ordered my food and made me wait and when I got my food it was wrong, horrible Customer
Atmosphere: 1
Food: 1
Service: 1
Diane Young
The McDonald’s on 11th and Samuelson is very friendly. They are also very quick with their service.
Atmosphere: 5
Food: 5
Service: 5
Shaun Kerber
Way too
Atmosphere: 1
Food: 1
Service: 1
Sean Kozlowski
This might be the slowest McDonald’s I’ve ever visited - solid 20 minutes from order screen to receiving food and still had to go inside for missing/incorrect items where someone else was also retrieving missing/incorrect items. Save yourself the time and go to the grocery store, buy and season a ribeye, and grill it yourself in the time you’ll make it out of this McDonalds.
I don’t know whats going on with this McDonald’s but it’s goin downhill in quality fast. I ordered food yesterday and the boxes for the Big Mac and quarter pounder smelled like they had paint thinner dropped on them.
Atmosphere: 1
Food: 1
Service: 1
B F
Multiple times I've been and they will take 2 or 3 orders from the same lane and leave you sitting and when I say something they don't care no oh sorry about that no nothing...Very poor Customer
Food: 4
Service: 1
Jackie Hatcher
Old food nasty attitude worker's rude prices
Atmosphere: 1
Food: 1
Service: 1
Melody Rose
Horrible service, hour long lines, old food, they forget about you in curbside, took my money and have to wait 10 days to get it back, stole my rewards points and never came out to give me the order and couldn't go in because they were remodeling, you ask for extra ice, you get less than if you didn't say anything at all, never have ice-cream, shakes, their app shows they have items that they don't have after you already paid, and after all the wait time, if you do get lucky, you'll get a small portion of your order and it will be old and hard to eat anyway. You go in, and not an employee in sight will make eye contact or ask if you need any help whatsoever. They have kiosks they want you to use and i will never understand how they think the elderly would ever be able to come close to understanding how to use the things..I can say if you go at the crack of dawn, there are some nice employees and you get thru the line quicker. Don't go here after noon. It's best to save your money and go to another McDonald's. This place hands down sucks worse than any McDonald's in rockford and I always thought the Central location was bad. Nothing compared to 11th street.. this place should be shut down sadly.
Atmosphere: 3
Food: 2
Service: 1
Brandon Carre
The worst McDonald’s you could ever go to. do not waste your time they mess up your order every time and you have to go back in just to get all your food I never do reviews but I will for this place and the staff is very rude. They should hire a new GM at this point so the place can get better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets
poor service?
Atmosphere: 1
Food: 1
Service: 1
Noone at front counter, they may or may not see you from kitchen area, if they see you they rarely acknowledge you. Eventually they grudgingly ask how they can "help" you. Drink dispensers have been removed from the dining area, good luck getting a "free" refill for a soda that has doubled in price.Parking: Be ready for panhandlers.
Atmosphere: 2
Food: 3
Service: 1
I went thru the drive thru paid then had to wait about 5 min and the fries where cold so I sent my daughter back in and she was advised she needed a receipt to have the fries changed out. So she had to come back out in the rain to get the receipt to have the fries replaced.
Atmosphere: 2
Food: 1
Service: 1
Very friendly, they give you your food very quickly and very clean
Atmosphere: 5
Food: 5
Service: 5
They don't change grease... Don't clean pop dispensary order a chicken sandwich made me vomit NEVER EAT AT
Atmosphere: 1
Food: 1
Service: 5
Curbside pickup took 20 minutes. Had to call and ask about order. Brought me out cold food. Where's the bacon on my biscuit what's with the crumbles?
Food: 1
Service: 1
Ordered my food and made me wait and when I got my food it was wrong, horrible Customer
Atmosphere: 1
Food: 1
Service: 1
The McDonald’s on 11th and Samuelson is very friendly. They are also very quick with their service.
Atmosphere: 5
Food: 5
Service: 5
Way too
Atmosphere: 1
Food: 1
Service: 1
This might be the slowest McDonald’s I’ve ever visited - solid 20 minutes from order screen to receiving food and still had to go inside for missing/incorrect items where someone else was also retrieving missing/incorrect items. Save yourself the time and go to the grocery store, buy and season a ribeye, and grill it yourself in the time you’ll make it out of this McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don’t know whats going on with this McDonald’s but it’s goin downhill in quality fast. I ordered food yesterday and the boxes for the Big Mac and quarter pounder smelled like they had paint thinner dropped on them.
Atmosphere: 1
Food: 1
Service: 1
Multiple times I've been and they will take 2 or 3 orders from the same lane and leave you sitting and when I say something they don't care no oh sorry about that no nothing...Very poor Customer
Food: 4
Service: 1
Old food nasty attitude worker's rude prices
Atmosphere: 1
Food: 1
Service: 1
Horrible service, hour long lines, old food, they forget about you in curbside, took my money and have to wait 10 days to get it back, stole my rewards points and never came out to give me the order and couldn't go in because they were remodeling, you ask for extra ice, you get less than if you didn't say anything at all, never have ice-cream, shakes, their app shows they have items that they don't have after you already paid, and after all the wait time, if you do get lucky, you'll get a small portion of your order and it will be old and hard to eat anyway. You go in, and not an employee in sight will make eye contact or ask if you need any help whatsoever. They have kiosks they want you to use and i will never understand how they think the elderly would ever be able to come close to understanding how to use the things..I can say if you go at the crack of dawn, there are some nice employees and you get thru the line quicker. Don't go here after noon. It's best to save your money and go to another McDonald's. This place hands down sucks worse than any McDonald's in rockford and I always thought the Central location was bad. Nothing compared to 11th street.. this place should be shut down sadly.
Atmosphere: 3
Food: 2
Service: 1
The worst McDonald’s you could ever go to. do not waste your time they mess up your order every time and you have to go back in just to get all your food I never do reviews but I will for this place and the staff is very rude. They should hire a new GM at this point so the place can get better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets