We will NEVER be returning to this location. I placed the order online to be picked up by 9:35am. My husband picked it up. When he got home, he said the employee was very rude and pretty much threw the bag at him and said "there ya go." When we unwrapped our sandwiches, it was just DRENCHED in sauce. It looked disgusting, not even edible. My husband went back to the restaurant to get a new sandwich. The employee (she stated she was the owner) very rudely said there was nothing wrong with the sandwich and that is how they always make them (three "swipes" of the sauce). My husband said he has been going there for years and he has never received a sandwich like that. The employee aka owner then said "Well that makes sense, you're older than dirt." Absolute ridiculous thing for anyone especially the owner of a restaurant to say. The other employee then proceeded to remake the sandwich, and instead of putting three "swipes" of sauce, she put one GIANT swipe which made it worse than the first sandwich. My husband said "come on! now you are just doing that on purpose!" And the employee and owner just looked at each other and smirked. My husband said "Nevermind. I don't even want your food if that's how you're going to be" and he left - no refund and no sandwich. He went to a different location (East State St. location) and he said the employees were so nice and welcoming and made his sandwich just the way he liked.
Atmosphere: 1
Food: 1
Service: 1
Alberto Chavez
Service was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano, Cookies, The Mexicali, Turkey Cali Club, The Ultimate B M T
Jerome Hardaway
My Fav!
Atmosphere: 5
Food: 5
Service: 5
Jessica Lange
Exceptional service great group of workers
K Lund
Seems pretty clean. Always get my order correct. Friendly.
Atmosphere: 3
Food: 5
Service: 4
Lady D Spears
Madam, BAD ATTITUDE
Atmosphere: 1
Food: 1
Service: 1
JasonL718
They don't honor the coupons in what's written on them, and up-charge ingredients that other Subways do not in the area, all while not mentioning an upcharge will be applied at the end. Won't be back to this location, you should avoid too
Terry Parisot
This is one of the nice subways in Rockford. They seem to keep it clean & the food fresh.
I used to love coming here all the time when I use to work down the street, but it has changed so much, I just tried calling to make 2 tray orders for our Dunkin event the girl said we had to make the order 24 hours ahead well I guess I'll just spend my money somewhere else.
Craig Wahlstrom
Good place to get a sandwich. Recommended.
Crystal Prince
The manager here is the nasty & they don’t now how make sandwiches .. They don’t know how to toast the bread right . Don’t come here.. waste of money.??
Jeannie Harrison
Poor customer service. Order was incorrect (I chose not to say anything). Then double-charged for extra cheese. Owner did nothing upon complaint. I live very close and am a regular, but my family won't be back.
We will NEVER be returning to this location. I placed the order online to be picked up by 9:35am. My husband picked it up. When he got home, he said the employee was very rude and pretty much threw the bag at him and said "there ya go." When we unwrapped our sandwiches, it was just DRENCHED in sauce. It looked disgusting, not even edible. My husband went back to the restaurant to get a new sandwich. The employee (she stated she was the owner) very rudely said there was nothing wrong with the sandwich and that is how they always make them (three "swipes" of the sauce). My husband said he has been going there for years and he has never received a sandwich like that. The employee aka owner then said "Well that makes sense, you're older than dirt." Absolute ridiculous thing for anyone especially the owner of a restaurant to say. The other employee then proceeded to remake the sandwich, and instead of putting three "swipes" of sauce, she put one GIANT swipe which made it worse than the first sandwich. My husband said "come on! now you are just doing that on purpose!" And the employee and owner just looked at each other and smirked. My husband said "Nevermind. I don't even want your food if that's how you're going to be" and he left - no refund and no sandwich. He went to a different location (East State St. location) and he said the employees were so nice and welcoming and made his sandwich just the way he liked.
Atmosphere: 1
Food: 1
Service: 1
Service was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano, Cookies, The Mexicali, Turkey Cali Club, The Ultimate B M T
My Fav!
Atmosphere: 5
Food: 5
Service: 5
Exceptional service great group of workers
Seems pretty clean. Always get my order correct. Friendly.
Atmosphere: 3
Food: 5
Service: 4
Madam, BAD ATTITUDE
Atmosphere: 1
Food: 1
Service: 1
They don't honor the coupons in what's written on them, and up-charge ingredients that other Subways do not in the area, all while not mentioning an upcharge will be applied at the end. Won't be back to this location, you should avoid too
This is one of the nice subways in Rockford. They seem to keep it clean & the food fresh.
Atmosphere: 5
Food: 5
Service: 4
Worst place ever. Nasty people working here.
Bad service and manager very rude .,
Restaurantji Recommends
Very clean compared to other subways in rockford
I used to love coming here all the time when I use to work down the street, but it has changed so much, I just tried calling to make 2 tray orders for our Dunkin event the girl said we had to make the order 24 hours ahead well I guess I'll just spend my money somewhere else.
Good place to get a sandwich. Recommended.
The manager here is the nasty & they don’t now how make sandwiches .. They don’t know how to toast the bread right . Don’t come here.. waste of money.??
Poor customer service. Order was incorrect (I chose not to say anything). Then double-charged for extra cheese. Owner did nothing upon complaint. I live very close and am a regular, but my family won't be back.