Wrong pizza was delivered and manager simply said they had changed toppings and would not replace it. Ordered pork topping. Pizza delivered had large pieces of sausage and a totally different flavor. After 39 years of ordering pizza this lie took the cake. No offer to replace or offer credit.
Food: 1
Service: 1
Suresh Patel
Kristen is so rude we said can we have plates please and he said you did not say it nicely and there was hair in the pizza he also said get out of my store but he did not own it.
John S.
Good food and prices. Friendly staff.
Lulu Galvez
Round Lake Location paid for Xtra cheese barely had sauce or cheese.
Roland Charlier
Does that look like double pepperoni????What an absolute embarrassment of a once beloved pizza chain.Do the community a favor and close your shop!
Melissa “Liss” Fiumefreddo
We were out so we picked it up. Food was awesome, thank you! Was also the first time having the cheese bread with Feta & Spinach. Such a great choice. That will be a repeat item.
valorie Raica
I use to go to Pizza Hut but they say they do not deliver in Round Lake. I called to order a delivery close to closing I asked if it was OK. They said Yes, so I did. They never delivered it. Be Honest People.
christopher Biggs
They don’t even deserve 1 star. They forgot an item in my order and refused to do anything about it. They don’t care about their customers at all. I would not recommend at all.
Giosi Galati
Last night I ordered delivery & they gave me the wrong order. When I called, they refused to deliver my correct order because they were closing soon. When I asked for a refund, they told me they couldn’t give me one and to call back tomorrow. I am extremely disappointed in the service I received.
I placed an online order with you at 6:24pm (CST) and the email I received said it would arrive at 7:10pm. At 7:21pm I got a DoorDash text saying my order would arrive at 8:04pm. The driver wouldn’t even get there until 7:44 to get it, so the food would be waiting 20 minutes before even getting in the car for delivery.I called the store to ask if our order would be waiting, or if it wasn’t made her. The man I talked to was extraordinarily rude and hostile on the phone. He told me that the food was ready to go and would sit and wait in the hot box for over 20 minutes before the driver even arrived to pick it up. He said “it’s just the way it is” and that I have to 1.) deal with it, or 2.) consider it a “failed delivery” without refund.I asked for his name, more than once, but he said he was the “acting manager” and that he would not give me his name. He kept telling me over and over that he was just going to hang up the phone when I was asking questions, interrupting my wife and I as we tried to ask why the food would wait so long.I am extremely upset about this interaction with your employee. My wife and I were waiting for over an hour, we got yelled at, and the phone hung up on us now we don’t have the food we were waiting for. I called the store back and they didn’t answer.My wife called back later and the same person was even more rude and had the audacity to refer to her as “missy”Please help!
Juan Castillo
Went to pick up an order that my sister placed. There was an older woman working there who was very rude to me. She seemed very distraught over the amount of orders she had to cut and box. Definitely didn’t seem like the type of person to be dealing with customers. Heard her cussing and she kept telling everyone that she was over this and counting the minutes until she was off. Overall the worst experience I’ve had with Pizza Hut and I hope this woman isn’t around much longer otherwise I will not be returning.
Brian Clettenberg
I placed an online order with you at 6:24pm (CST) and the email I received said it would arrive at 7:10pm. At 7:21pm I got a DoorDash text saying my order would arrive at 8:04pm. The driver wouldn’t even get there until 7:44 to get it, so the food would be waiting 20 minutes before even getting in the car for delivery.I called the store to ask if our order would be waiting, or if it wasn’t made her. The man I talked to was extraordinarily rude and hostile on the phone. He told me that the food was ready to go and would sit and wait in the hot box for over 20 minutes before the driver even arrived to pick it up. He said “it’s just the way it is” and that I have to 1.) deal with it, or 2.) consider it a “failed delivery” without refund.I asked for his name, more than once, but he said he was the “acting manager” and that he would not give me his name. He kept telling me over and over that he was just going to hang up the phone when I was asking questions, interrupting my wife and I as we tried to ask why the food would wait so long.I am extremely upset about this interaction with your employee. My wife and I were waiting for over an hour, we got yelled at, and the phone hung up on us now we don’t have the food we were waiting for. I called the store back and they didn’t answer.My wife called back later and the same person was even more rude and had the audacity to refer to her as “missy”Please help!
Fiona Riley
Had a belligerent employee yell at my husband over the phone, cancel our order and then hang up on us and told us it would be without a refund. I will be going into the Pizza Hut tomorrow to talk to whoever the manager really is (this person claimed to be one) and tell them how horrible this person was, extremely hostile to the point of feeling extremely uneasy and honestly seemed like he could be drunk. Honestly worked in hospitality all my life and this was the worst experience I’ve ever witnessed first hand. Fire this person immediately.
Lyra Jones
Never in my life experienced a hair in my food until today.Called the store and was told that it's a distributor issue because they do not make the dough, only stretch it out. Was given a credit, but not sure I will go back for a while.I can't doubt the managers claims because it was baked into the dough and not simply on top of it.Still you can see it for yourself and can be the judge.
Correct every time
Atmosphere: 5
Food: 5
Service: 5
Wrong pizza was delivered and manager simply said they had changed toppings and would not replace it. Ordered pork topping. Pizza delivered had large pieces of sausage and a totally different flavor. After 39 years of ordering pizza this lie took the cake. No offer to replace or offer credit.
Food: 1
Service: 1
Kristen is so rude we said can we have plates please and he said you did not say it nicely and there was hair in the pizza he also said get out of my store but he did not own it.
Good food and prices. Friendly staff.
Round Lake Location paid for Xtra cheese barely had sauce or cheese.
Does that look like double pepperoni????What an absolute embarrassment of a once beloved pizza chain.Do the community a favor and close your shop!
We were out so we picked it up. Food was awesome, thank you! Was also the first time having the cheese bread with Feta & Spinach. Such a great choice. That will be a repeat item.
I use to go to Pizza Hut but they say they do not deliver in Round Lake. I called to order a delivery close to closing I asked if it was OK. They said Yes, so I did. They never delivered it. Be Honest People.
They don’t even deserve 1 star. They forgot an item in my order and refused to do anything about it. They don’t care about their customers at all. I would not recommend at all.
Last night I ordered delivery & they gave me the wrong order. When I called, they refused to deliver my correct order because they were closing soon. When I asked for a refund, they told me they couldn’t give me one and to call back tomorrow. I am extremely disappointed in the service I received.
Restaurantji Recommends
I placed an online order with you at 6:24pm (CST) and the email I received said it would arrive at 7:10pm. At 7:21pm I got a DoorDash text saying my order would arrive at 8:04pm. The driver wouldn’t even get there until 7:44 to get it, so the food would be waiting 20 minutes before even getting in the car for delivery.I called the store to ask if our order would be waiting, or if it wasn’t made her. The man I talked to was extraordinarily rude and hostile on the phone. He told me that the food was ready to go and would sit and wait in the hot box for over 20 minutes before the driver even arrived to pick it up. He said “it’s just the way it is” and that I have to 1.) deal with it, or 2.) consider it a “failed delivery” without refund.I asked for his name, more than once, but he said he was the “acting manager” and that he would not give me his name. He kept telling me over and over that he was just going to hang up the phone when I was asking questions, interrupting my wife and I as we tried to ask why the food would wait so long.I am extremely upset about this interaction with your employee. My wife and I were waiting for over an hour, we got yelled at, and the phone hung up on us now we don’t have the food we were waiting for. I called the store back and they didn’t answer.My wife called back later and the same person was even more rude and had the audacity to refer to her as “missy”Please help!
Went to pick up an order that my sister placed. There was an older woman working there who was very rude to me. She seemed very distraught over the amount of orders she had to cut and box. Definitely didn’t seem like the type of person to be dealing with customers. Heard her cussing and she kept telling everyone that she was over this and counting the minutes until she was off. Overall the worst experience I’ve had with Pizza Hut and I hope this woman isn’t around much longer otherwise I will not be returning.
I placed an online order with you at 6:24pm (CST) and the email I received said it would arrive at 7:10pm. At 7:21pm I got a DoorDash text saying my order would arrive at 8:04pm. The driver wouldn’t even get there until 7:44 to get it, so the food would be waiting 20 minutes before even getting in the car for delivery.I called the store to ask if our order would be waiting, or if it wasn’t made her. The man I talked to was extraordinarily rude and hostile on the phone. He told me that the food was ready to go and would sit and wait in the hot box for over 20 minutes before the driver even arrived to pick it up. He said “it’s just the way it is” and that I have to 1.) deal with it, or 2.) consider it a “failed delivery” without refund.I asked for his name, more than once, but he said he was the “acting manager” and that he would not give me his name. He kept telling me over and over that he was just going to hang up the phone when I was asking questions, interrupting my wife and I as we tried to ask why the food would wait so long.I am extremely upset about this interaction with your employee. My wife and I were waiting for over an hour, we got yelled at, and the phone hung up on us now we don’t have the food we were waiting for. I called the store back and they didn’t answer.My wife called back later and the same person was even more rude and had the audacity to refer to her as “missy”Please help!
Had a belligerent employee yell at my husband over the phone, cancel our order and then hang up on us and told us it would be without a refund. I will be going into the Pizza Hut tomorrow to talk to whoever the manager really is (this person claimed to be one) and tell them how horrible this person was, extremely hostile to the point of feeling extremely uneasy and honestly seemed like he could be drunk. Honestly worked in hospitality all my life and this was the worst experience I’ve ever witnessed first hand. Fire this person immediately.
Never in my life experienced a hair in my food until today.Called the store and was told that it's a distributor issue because they do not make the dough, only stretch it out. Was given a credit, but not sure I will go back for a while.I can't doubt the managers claims because it was baked into the dough and not simply on top of it.Still you can see it for yourself and can be the judge.