Service was awful.There’s too many other sandwich options around.Just avoid this place.
Atmosphere: 2
Food: 1
Service: 1
Wendy C
I ordered a few weeks ago & an item was missing from my order. So I called & they offered me a generous credit. I ordered again & my order was wrong. In order to use the credit, I had to call in my order, but was put on hold for a long time just to confirm the total price, which was actually incorrect. So my delivery person got a huge tip & I didn't really get a credit. They also didn't include a straw for my drink, which is not a problem on its own, but in light of the two incorrect orders, I'll be ordering elsewhere from now on.
Food: 4
Service: 1
Phyllis Offer
This Jimmy John's is a hit or miss. why have the Customize your sandwich on the App if you don't accommodate?
Tuna sandwich today didn't even have the standard cucumbers as advertised. Extra lettuce and onion ordered on both sandwiches became, barely any lettuce and a few strands of onion.
Good Points: Today they didn't forget the whole pickle and the drive up is convenient.
Kody Alexander
I ordered ahead on the app, was notified my order was ready for pick up, and I'm still waiting. I've been in line for over 16 minutes... no exaggerationUpdate: after 22 minutes I got my food and it's bad. Rock hard bread and the turkey is bad. $20 down the drain ??????
Atmosphere: 1
Food: 1
Service: 1
W. Hno
Horrible sandwich. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Wm ONH
Horrible sandwich. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Tera M.
Ask for Jimmy Stick, then you get a 12in sub free!Kid-friendliness: The iconic mascot of Jimmy was out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef&Turkey Cheese Sub
Wm O.
Horrendous service from the store to the HR dept. specifically Tina Wickman who was a constant disappointment. Clueless does not begin to describe her Attitude with the incompetent employees at the s. Roselle road location in Schaumburg and The toxic combination of indifference and incompetence.
Bob R.
Just had the worst made sandwich I've ever eaten. Didn't put requested ingredients on and only 1 skimpy piece of roast beef
Rebecca Kelly
When my friend and I first got there the lady taking our order was very standoffish. I ordered an original combo as well as my friend and at first the service was good because I misordered and they fixed my sandwich question asked. But they said they ran out off white bread (it was only 3pm and people after me got white bread). Then the food itself ended up tasting subpar. My friends white bread tastes like she was chewing grains of sand it was hard. The sandwich also had no taste. The decorations are very questionable, like some of the signs. They lady who took our order also was checking her phone in the front instead of going to the back. Chips were good and the original service is why I gave a one star. I would give half a star if that were possible. I would definitely not come back!!
Completely garbage customer service and quality. Ordered a sandwich for delivery and it never arrived. In the same week, tried ordering again and received a sandwich completely different than the one I ordered and could not eat due to dietary restrictions. When calling to let them know, they did not believe me and had me return the sandwich as proof and delivered a new sandwich more than an hour later... no apology or refund or anything offered.
Rebecca K
When my friend and I first got there the lady taking our order was very standoffish. I ordered an original combo as well as my friend and at first the service was good because I misordered and they fixed my sandwich question asked. But they said they ran out off white bread (it was only 3pm and people after me got white bread). Then the food itself ended up tasting subpar. My friends white bread tastes like she was chewing grains of sand it was hard. The sandwich also had no taste. The decorations are very questionable, like some of the signs. They lady who took our order also was checking her phone in the front instead of going to the back. Chips were good and the original service is why I gave a one star. I would give half a star if that were possible. I would definitely not come back!!
Atmosphere: 1
Food: 1
Service: 1
Leslie A.
Soo slow. These three teens "working" here this morning are walking around like zombies. Ridiculous.
Moe Aqel
I walked in about a week ago. This is a little bit of a late review but I just have to tell you guys what happened! I walked in was not greeted for about 15 minutes. Everybody looked so confused on who was going to take the order everybody’s looking at each other heard one person say he does not want to do it.. second of all told him I have an allergy I seen the person put bacon on another sandwich. I told him I was allergic to pork. He never switched out his gloves. From any of the orders he was making, he kept the same gloves on by far the worst food I’ve ever had a Jimmy John’s, and this is my first time back at the restaurant in over five years. The biggest mistake I’ve been in my life to come here that day everybody reading this stay!
Atmosphere: 1
Food: 1
Service: 1
Edward E.
Drive up slow service & every sandwich (4) were missing ingredients. Only right on order was the chips. Waste of time & money.
Service was awful.There’s too many other sandwich options around.Just avoid this place.
Atmosphere: 2
Food: 1
Service: 1
I ordered a few weeks ago & an item was missing from my order. So I called & they offered me a generous credit. I ordered again & my order was wrong. In order to use the credit, I had to call in my order, but was put on hold for a long time just to confirm the total price, which was actually incorrect. So my delivery person got a huge tip & I didn't really get a credit. They also didn't include a straw for my drink, which is not a problem on its own, but in light of the two incorrect orders, I'll be ordering elsewhere from now on.
Food: 4
Service: 1
This Jimmy John's is a hit or miss. why have the Customize your sandwich on the App if you don't accommodate? Tuna sandwich today didn't even have the standard cucumbers as advertised. Extra lettuce and onion ordered on both sandwiches became, barely any lettuce and a few strands of onion. Good Points: Today they didn't forget the whole pickle and the drive up is convenient.
I ordered ahead on the app, was notified my order was ready for pick up, and I'm still waiting. I've been in line for over 16 minutes... no exaggerationUpdate: after 22 minutes I got my food and it's bad. Rock hard bread and the turkey is bad. $20 down the drain ??????
Atmosphere: 1
Food: 1
Service: 1
Horrible sandwich. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Horrible sandwich. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Ask for Jimmy Stick, then you get a 12in sub free!Kid-friendliness: The iconic mascot of Jimmy was out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef&Turkey Cheese Sub
Horrendous service from the store to the HR dept. specifically Tina Wickman who was a constant disappointment. Clueless does not begin to describe her Attitude with the incompetent employees at the s. Roselle road location in Schaumburg and The toxic combination of indifference and incompetence.
Just had the worst made sandwich I've ever eaten. Didn't put requested ingredients on and only 1 skimpy piece of roast beef
When my friend and I first got there the lady taking our order was very standoffish. I ordered an original combo as well as my friend and at first the service was good because I misordered and they fixed my sandwich question asked. But they said they ran out off white bread (it was only 3pm and people after me got white bread). Then the food itself ended up tasting subpar. My friends white bread tastes like she was chewing grains of sand it was hard. The sandwich also had no taste. The decorations are very questionable, like some of the signs. They lady who took our order also was checking her phone in the front instead of going to the back. Chips were good and the original service is why I gave a one star. I would give half a star if that were possible. I would definitely not come back!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Completely garbage customer service and quality. Ordered a sandwich for delivery and it never arrived. In the same week, tried ordering again and received a sandwich completely different than the one I ordered and could not eat due to dietary restrictions. When calling to let them know, they did not believe me and had me return the sandwich as proof and delivered a new sandwich more than an hour later... no apology or refund or anything offered.
When my friend and I first got there the lady taking our order was very standoffish. I ordered an original combo as well as my friend and at first the service was good because I misordered and they fixed my sandwich question asked. But they said they ran out off white bread (it was only 3pm and people after me got white bread). Then the food itself ended up tasting subpar. My friends white bread tastes like she was chewing grains of sand it was hard. The sandwich also had no taste. The decorations are very questionable, like some of the signs. They lady who took our order also was checking her phone in the front instead of going to the back. Chips were good and the original service is why I gave a one star. I would give half a star if that were possible. I would definitely not come back!!
Atmosphere: 1
Food: 1
Service: 1
Soo slow. These three teens "working" here this morning are walking around like zombies. Ridiculous.
I walked in about a week ago. This is a little bit of a late review but I just have to tell you guys what happened! I walked in was not greeted for about 15 minutes. Everybody looked so confused on who was going to take the order everybody’s looking at each other heard one person say he does not want to do it.. second of all told him I have an allergy I seen the person put bacon on another sandwich. I told him I was allergic to pork. He never switched out his gloves. From any of the orders he was making, he kept the same gloves on by far the worst food I’ve ever had a Jimmy John’s, and this is my first time back at the restaurant in over five years. The biggest mistake I’ve been in my life to come here that day everybody reading this stay!
Atmosphere: 1
Food: 1
Service: 1
Drive up slow service & every sandwich (4) were missing ingredients. Only right on order was the chips. Waste of time & money.