I recently visited this Dunkin' Donuts location and was extremely disappointed with the level of professionalism displayed by the staff.Upon entering the store, I was greeted with indifference from the employees, who seemed more interested in chatting amongst themselves than assisting customers. Despite the lack of a busy rush, the service was incredibly slow, and the staff appeared disorganized and unprepared to handle even the simplest of orders.Furthermore, when I attempted to address my concerns with the manager on duty, I was met with dismissiveness and a complete lack of accountability. It's evident that there is a severe lack of training and leadership at this establishment.Overall, my experience at Dunkin' Donuts was far from satisfactory, and I would caution others against visiting this location until significant improvements are made in staff professionalism and customer
Atmosphere: 1
Food: 1
Service: 1
Brandon Taylor-Hughlett
This place needs to be shut down. I presume this is a couple and their son. They all should have stayed in the country that they're from. They brought way too much attitude to America. Customer service is horrible. They're very rude.
Atmosphere: 1
Service: 1
Desertmiata
Don’t come here they argue with customers and mess up your order. Refuse to correct itAsk for light ice and the gave me extra ice no
Atmosphere: 1
Food: 1
Service: 1
Gabriel Ibarra
They are always sick and coughing all over the food and also they always charge extra and they never give you what you ask for.
Atmosphere: 1
Food: 1
Service: 1
James Brooks
Old donuts
dbinhou7511
At the South Chicagoland rest area on the Illinois Tollway (I-294). Allows for a quick drive through and back onto the highway.
Cody Miller
I am a door Dasher from South bend, Indiana. I once was asked to pick up from this location which Google shows is near me but is in fact 73 miles away. Please fix this so people can get donuts delivered in a timely manner!!
Service: 1
Geoff Holbein
Overcharged, gave me the wrong thing and then made me pay again and refused to refund the extra coffee. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
Always_ _Moving
$$$$ for L Coffee $4.15Never again.... Rip
Atmosphere: 1
Food: 1
Service: 3
Janko Ian Durdic
Very rude older gentleman in the morning shift, will handle your sandwiches or doughnuts without gloves he just doesn't care.
I will add to this horrible Duncan location. The manager told me they do not do refills but he didn't know why other than the prices have gone up for coffee. He pointed me to assign that stated they do not do refills to keep people safe.I got a couple of doughnuts in the manager while bagging them used tissue to get them but no gloves. Then left the tissue in the bag.Coffee tastes old. Everything is way overpriced.Dunkin donuts should do something about this location
Food: 1
Service: 1
Dejan Todorovic
Rip off prices, won’t honor advertised specials. Stay away!!!
Atmosphere: 1
Food: 1
Service: 1
Edgar Oliva
I received the most watered down iced coffee. I thought it was tea at first, but it's just a really bad coffee. First and last time visiting this Dunkin
Tam-e Ochs
Stopped on 8/21/2023 There two women working not one person in line but us. We had to call for help after waiting quite awhile. Then after we got our food had to call for them to give us napkins. Very poor service!!!
Atmosphere: 1
Food: 5
Service: 1
Ravinder Kumar
The only good thing is it’s timing. It open 24 hours. The bagel was old and they mast up the order and give me strawberry cream cheese with everything bagel but I ordered veggie cream cheese.
I recently visited this Dunkin' Donuts location and was extremely disappointed with the level of professionalism displayed by the staff.Upon entering the store, I was greeted with indifference from the employees, who seemed more interested in chatting amongst themselves than assisting customers. Despite the lack of a busy rush, the service was incredibly slow, and the staff appeared disorganized and unprepared to handle even the simplest of orders.Furthermore, when I attempted to address my concerns with the manager on duty, I was met with dismissiveness and a complete lack of accountability. It's evident that there is a severe lack of training and leadership at this establishment.Overall, my experience at Dunkin' Donuts was far from satisfactory, and I would caution others against visiting this location until significant improvements are made in staff professionalism and customer
Atmosphere: 1
Food: 1
Service: 1
This place needs to be shut down. I presume this is a couple and their son. They all should have stayed in the country that they're from. They brought way too much attitude to America. Customer service is horrible. They're very rude.
Atmosphere: 1
Service: 1
Don’t come here they argue with customers and mess up your order. Refuse to correct itAsk for light ice and the gave me extra ice no
Atmosphere: 1
Food: 1
Service: 1
They are always sick and coughing all over the food and also they always charge extra and they never give you what you ask for.
Atmosphere: 1
Food: 1
Service: 1
Old donuts
At the South Chicagoland rest area on the Illinois Tollway (I-294). Allows for a quick drive through and back onto the highway.
I am a door Dasher from South bend, Indiana. I once was asked to pick up from this location which Google shows is near me but is in fact 73 miles away. Please fix this so people can get donuts delivered in a timely manner!!
Service: 1
Overcharged, gave me the wrong thing and then made me pay again and refused to refund the extra coffee. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
$$$$ for L Coffee $4.15Never again.... Rip
Atmosphere: 1
Food: 1
Service: 3
Very rude older gentleman in the morning shift, will handle your sandwiches or doughnuts without gloves he just doesn't care.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I will add to this horrible Duncan location. The manager told me they do not do refills but he didn't know why other than the prices have gone up for coffee. He pointed me to assign that stated they do not do refills to keep people safe.I got a couple of doughnuts in the manager while bagging them used tissue to get them but no gloves. Then left the tissue in the bag.Coffee tastes old. Everything is way overpriced.Dunkin donuts should do something about this location
Food: 1
Service: 1
Rip off prices, won’t honor advertised specials. Stay away!!!
Atmosphere: 1
Food: 1
Service: 1
I received the most watered down iced coffee. I thought it was tea at first, but it's just a really bad coffee. First and last time visiting this Dunkin
Stopped on 8/21/2023 There two women working not one person in line but us. We had to call for help after waiting quite awhile. Then after we got our food had to call for them to give us napkins. Very poor service!!!
Atmosphere: 1
Food: 5
Service: 1
The only good thing is it’s timing. It open 24 hours. The bagel was old and they mast up the order and give me strawberry cream cheese with everything bagel but I ordered veggie cream cheese.