Management is not prepared to deal with customers nor do they care to do so. Never got a straight answer about an issue from them. They continued to send a different waitresses to answer our questions. Used to be regular customers but will stay away from now on. Just be prepared to be ignored if you have any issues.
Atmosphere: 1
Food: 2
Service: 1
Kayla Edwards
Came here with my family and after ordering we were told “kids don’t eat free anymore but the sign is still up” well don’t you think you’d take it down? we had 3 little ones with us and it’s false advertising.
Atmosphere: 4
Food: 3
Service: 5
tim smith
Went for dinner because kids eat free. In fact…there is a giant banner on the outside of the building that states “Kids eat free 2pm-10pm”Upon receiving our bill the kids meals weren’t removed. When I inquired with our waitress she kindly called the owner for help fixing it.His response was “that ended yesterday…they have to pay for it”.I dunno about anyone else….but if you got a giant banner on your building that has a promotion on it….you better honor it.The manager here had a great opportunity to show customer service and humility. Instead…they chose to embarrass both themselves and IHOP.There was another family behind us ordering and when they heard us talking they were also angry.Do not come to this location. This report will also be sent to corporate with photos of our bill and our bill….with the sign in the background.
Atmosphere: 1
Food: 2
Service: 1
John Boyer
Came in at around 10 am on a Sunday, with a party of 5. The wait to be seated was around 30 minutes after waiting . we sat down, and the server took orders for beverages to get those was another 10-15 minutes. Then food was another 20-30 minutes.The food was decent for what it was, maybe slightly underwhelming compared to the photos that were pictured in the menus.The staff were polite, albeit swamped with everyone's orders. I do not blame the staff for the wait as IHOP as a company has not been doing the best. The employees are trying their best, and I can't fault them.We were told repeatedly that they were behind and swamped on tickets. There was 3 servers each trying to manage 4-6 people in their sections. The cooks were bring swamped as food was coming out cold from what I overheard from other tables. Perhaps it a management or cooperate issueSummary:I paid 75$ plus another 5 in tip, for a party of 5(2 adults, my 18 year old son, and 2 kids) the food was mediocre with the pictures not matching the expectations although that one is a my own fault. I would go here again if there was no local breakfast place nearby, the wait was horrendous. With them needing another cook and another waiter. The staff were nice and polite but were swamped and rushed with orders.Vegetarian options: Salads,soups,impossible beef, vegan pankcakesParking: Estimate 20-30 parking for normal cars and 3-5 disability.Kid-friendliness: Boosters seats if asked and a kids menu. Saw little children and toddlersWheelchair accessibility: Disability parking but no power doors, there is space I estimate for a wheelchair but definitely cramped.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: The New Buttermilk Biscuits and Gravy Combo, Mexican Tres Leches Pancakes
bruce albright
Great breakfast.
Atmosphere: 5
Food: 5
Service: 5
Ron Cwik
I used a Groupon. Great pancakes!
Atmosphere: 5
Food: 5
Service: 5
J Walker
Horrible pick up experience. The food was mediocre. Toast was the most stale I’ve ever had. Paid $2 for avacado to get 4 small slices… and there was more. Almost wanted to go back and put them on the spot.
Atmosphere: 1
Food: 1
Service: 1
Antonio Leon
Many options, very good food, quite tasty. The service is quite friendly and fast, the tables are comfortable. There is ample parking. At the time we went there was quite a crowd but they served us in a reasonable time.
Atmosphere: 5
Food: 5
Service: 5
Matilda Rodriguez
Soda machine was down so they only offered OJ and other drinks with no free refills. There should of been an exception made today, especially since it isn't our fault their soda machine was down! The strawberry lemonade was so watered down and had no taste.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Hash Browns
Yaritza Ruacho
Go here all the time but today was the worst experience we waited about 30 minutes to go get service and then we did get service we waited for about an hour to get our food and when we did my grandma found a hair in her food and we didn't get all our food
Placed a pickup order online. It was a mixture of breakfast and dinner items. It was super easy to order, easy to pickup,and delicious. Super thankful for the easy dinner on this cold night. Thanks IHOP!
Food: 5
Service: 5
Jeffrey Voigt
Pancakes are
Atmosphere: 5
Food: 5
Service: 5
Steve Baumgartner
Service was excellent!
Atmosphere: 4
Food: 4
Service: 5
M. M.
I thought I'd give it a second try. Won't go to this location again. If they can put extra care into their food and customer service the place would be better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Steak Omelette, Buttermilk Pancakes, Chicken Fingers and Fries
Management is not prepared to deal with customers nor do they care to do so. Never got a straight answer about an issue from them. They continued to send a different waitresses to answer our questions. Used to be regular customers but will stay away from now on. Just be prepared to be ignored if you have any issues.
Atmosphere: 1
Food: 2
Service: 1
Came here with my family and after ordering we were told “kids don’t eat free anymore but the sign is still up” well don’t you think you’d take it down? we had 3 little ones with us and it’s false advertising.
Atmosphere: 4
Food: 3
Service: 5
Went for dinner because kids eat free. In fact…there is a giant banner on the outside of the building that states “Kids eat free 2pm-10pm”Upon receiving our bill the kids meals weren’t removed. When I inquired with our waitress she kindly called the owner for help fixing it.His response was “that ended yesterday…they have to pay for it”.I dunno about anyone else….but if you got a giant banner on your building that has a promotion on it….you better honor it.The manager here had a great opportunity to show customer service and humility. Instead…they chose to embarrass both themselves and IHOP.There was another family behind us ordering and when they heard us talking they were also angry.Do not come to this location. This report will also be sent to corporate with photos of our bill and our bill….with the sign in the background.
Atmosphere: 1
Food: 2
Service: 1
Came in at around 10 am on a Sunday, with a party of 5. The wait to be seated was around 30 minutes after waiting . we sat down, and the server took orders for beverages to get those was another 10-15 minutes. Then food was another 20-30 minutes.The food was decent for what it was, maybe slightly underwhelming compared to the photos that were pictured in the menus.The staff were polite, albeit swamped with everyone's orders. I do not blame the staff for the wait as IHOP as a company has not been doing the best. The employees are trying their best, and I can't fault them.We were told repeatedly that they were behind and swamped on tickets. There was 3 servers each trying to manage 4-6 people in their sections. The cooks were bring swamped as food was coming out cold from what I overheard from other tables. Perhaps it a management or cooperate issueSummary:I paid 75$ plus another 5 in tip, for a party of 5(2 adults, my 18 year old son, and 2 kids) the food was mediocre with the pictures not matching the expectations although that one is a my own fault. I would go here again if there was no local breakfast place nearby, the wait was horrendous. With them needing another cook and another waiter. The staff were nice and polite but were swamped and rushed with orders.Vegetarian options: Salads,soups,impossible beef, vegan pankcakesParking: Estimate 20-30 parking for normal cars and 3-5 disability.Kid-friendliness: Boosters seats if asked and a kids menu. Saw little children and toddlersWheelchair accessibility: Disability parking but no power doors, there is space I estimate for a wheelchair but definitely cramped.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: The New Buttermilk Biscuits and Gravy Combo, Mexican Tres Leches Pancakes
Great breakfast.
Atmosphere: 5
Food: 5
Service: 5
I used a Groupon. Great pancakes!
Atmosphere: 5
Food: 5
Service: 5
Horrible pick up experience. The food was mediocre. Toast was the most stale I’ve ever had. Paid $2 for avacado to get 4 small slices… and there was more. Almost wanted to go back and put them on the spot.
Atmosphere: 1
Food: 1
Service: 1
Many options, very good food, quite tasty. The service is quite friendly and fast, the tables are comfortable. There is ample parking. At the time we went there was quite a crowd but they served us in a reasonable time.
Atmosphere: 5
Food: 5
Service: 5
Soda machine was down so they only offered OJ and other drinks with no free refills. There should of been an exception made today, especially since it isn't our fault their soda machine was down! The strawberry lemonade was so watered down and had no taste.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Hash Browns
Go here all the time but today was the worst experience we waited about 30 minutes to go get service and then we did get service we waited for about an hour to get our food and when we did my grandma found a hair in her food and we didn't get all our food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very good. Delicious.
Placed a pickup order online. It was a mixture of breakfast and dinner items. It was super easy to order, easy to pickup,and delicious. Super thankful for the easy dinner on this cold night. Thanks IHOP!
Food: 5
Service: 5
Pancakes are
Atmosphere: 5
Food: 5
Service: 5
Service was excellent!
Atmosphere: 4
Food: 4
Service: 5
I thought I'd give it a second try. Won't go to this location again. If they can put extra care into their food and customer service the place would be better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Steak Omelette, Buttermilk Pancakes, Chicken Fingers and Fries