This place is like the best they always have a nice smile, and they make it so happy and amazing!! You should definitely come here.Dietary restrictions: They are so good!!
Atmosphere: 5
Food: 5
Service: 5
Paula R.
I selected this location because it's close to my office. This is when convenience did not work out in my favorite. The location was ideal for work and the neighborhood has several restaurants that I would highly recommend. The hotel is in desperate need of an update. Gives the feel of no love since opening. Peeling tub and wallpaper, a bed that feels like you are sleeping on all the encyclopedias returned from the 80s and a television from the first day that flat screen tvs came out with cable that feels like dial up. The front desk staff member was kind, so that was a plus. I made it through this trip, but I won't return.
Lillian A.
The courtyard is the best place to stay when in st. charles! Yes, the property may be slightly outdated but the staff service more than makes up for it. Jessica always welcomes guests with the brightest smile and keeps me talking about anything and everything; makes sure to have the best food recommendations! We enjoyed Syrup so much! Paige was working as well and was so sweet and helpful. Will definitely come again!
Camryn O.
Peggy is the most amazing person you will ever meet. So kind, so welcoming, and can I say is AMAZING at her job. This woman communicates with everyone, gets the job done, and is so happy and just flat out awesome. My main reason for coming back would be Peggy. Thank you!
Siobhan D.
The staff was really nice, and the bed was comfortable and the room was clean. Parking is free. But the view was pretty bad and I was woken up at 12:45 by someone/multiple people stomping around in the roomabove me or next to me- for 30 minutes!! I could not tell where the sounds were coming from but it was so loud!! I just laid there for 30 minutes hoping everyone was ok! I'd booked this property last minute because I worked late in Elgin and wanted to avoid a long, snowy commute; usually I stay at the Hoffman Estates Marriott. I wanted to try a different Marriott and this looked cute online and the pool looked good. I was really looking forward to a swim, dinner, then solid sleep. Unfortunately both the pool and the bar/cafe were both closed! Also, an elevator was out of order. I drove down the street to Jewel grocery store for food, which was adequate, but I am bummed I didn't get to swim because the pool was out of order. And I definitely didn't get a solid night's sleep. I won't return.
JyssicaS
Stayed here with our senior dog. The pet fee was reasonable. I am platinum and we had a large room on the top floor with a balcony. There was a small couch and lots of space. The hotel didn't seem very busy and was quiet. There was plenty of parking and there were places to walk the pup. The room was clean and the bed comfortable. The elevator was a little rickety. It would shift when you entered the elevator. The pool was down but they reached out to let us know before end.
Clara B.
We recently stayed at this hotel for a wedding weekend. The hotel itself was fine. When taking the elevator we noticed that the elevator inspection certificate was expired by many months. We joked about it but that was a little alarming. When coming back from the wedding late at night the next day we ended up getting stuck in the elevator at about 12:30 am. The elevator completely shut down and when we called the front desk no apologies were exchanged and she was very abrupt and rude and shrugged off the entire situation stating she would call the fire department but didn't know how long it would take. Eventually the fire department came and it was all resolved. Although we were not in the elevator for more than 30 minutes it was alarming to be treated the way we were as guests stuck in the elevator. When we checked out the next morning we just mentioned again to the front desk that the inspection certificate was expired on the elevator and she laughed at us and said "O you were our lucky guests" almost insinuating it has happened before. She explainEd that they actually just had an inspection in July. If that were true the fire department would definitely have updated the date on the inspection certificate for liability sake. Just a little shocked and disappointed about the customer service thinking about the potential risk involved in this situation with guests at this hotel. someone who may depend on elevators or simply guests in general are not being thought of in this situation. It is disturbing that a hotel would continue to run an elevator that is out of date and not safe for its guests and no apologies or action was taken even after we got stuck in it and mentioned the situation. and interesting situation overall and I hope the elevator inspection happens soon for everyone's safety.
Taylor B.
Exceptional customer service from Andrea at front desk that jumped through hoops to connect my internet. She was very personable and kind and deserves a raise! Clean hotel too.
Rich KR
A small but very nice bistro. All in all, it's a bistro sponsored by Starbucks Coffee and of course the coffee is great. I will add that the service is very nice.
Be H.
Hotel was in a great area, near a few stores and restaurants and safe area. I was here on a business trip and upon check-in, staff were super friendly and met my accommodations such as highest floor. They even called a few hours later to make sure everything was I expected and if I needed anything; definitely went above and beyond. Plenty of parking, I always found a parking spot right in the front. Although, I did always arrive back to the hotel early (630pm ish). Internet/Wi-Fi was great, this was big for me because I was constantly working so needed reliable internet.They have a Starbucks on site, but I didn't have a chance to stop by because there were always a line and I was always in a rush in the morning to get to the office.
We used the courtyard by Marriott for our hotel block for our wedding. DeAnne helped me coordinate the hotel blocks and links to send to guests. We were able to book a suite for ourselves for our wedding night which was spacious and clean. The groomsmen were able to hang out in there and get ready with plenty of room. Everything was clean and the staff was friendly. Thank you!!
Andre Bisson
I had a really horrible breakfast experience here, I would really not recommend this place at all to anyone, there are alot of great restaurant establishments close to the hotel so do yourself a favor and look elsewhere for your dining needs.
PF H
The Courtyard in St. Charles is nestled in such a beautiful area. Plenty of parking and check-in was quick and easy. The staff was very knowledgeable and friendly. The lobby was very clean and inviting, it is also very modern. There was a Starbucks inside the lobby as well. Our room was a double queen. The room was very clean and very well put together. The view out our window was of a beautiful courtyard with spring trees in bloom. There was a desk so I can take care of business, and the television had all streaming services available. The bathroom was clean and had all the amenities that should be there. There was a comfortable recliner and a comfortable chair at the desk as well. The property was quiet and the beds were comfortable, which made it easy to get a good nights sleep.There was a nice fitness center, and I was able to work out. The equipment was in good working order and clean. There was not Complementary breakfast, but there was breakfast available to be ordered through the Starbucks in the lobby. Overall I had a great experience at this hotel. I talked to Mark the GM and he was very nice and we were very grateful for the hospitality he extended to us. We felt safe and secure and I highly recommend this hotel. Thank you to all the staff and everyone that helped make it stay so pleasant.
Michael S
Nice lobby and room. Be aware though! $19 for a glass of wine and a cranberry juice drink (no alcohol)! Friendly staff. That about sums it up but I need more characters to submit this review on this site.
shellyc653
The room looked and felt very old. It looked like no work has been done on the room since the hotel was built. The bed was very uncomfortable. I woke up with neck and back pain. The TV was so small it might as well not have been there in the first place and there were issues with the remote. It was difficult to change channels. The mini-fridge was very small and old and did not keep food cold. One of my salads spoiled. It took forever for the water to get warm in the sink outside the bathroom. There is a useless balcony with no view as everything you see outside of the balcony is either a parking lot or dead trees. The floors in the room are uneven, especially the floor outside the bathroom - in the sink area. The light/vent in the bathroom is so loud I didn't even bother to turn it on after the first time. When I called the front desk to report these things no one answered. Any money put into this hotel went into the lobby and was not invested in the rooms. This was not a pleasant experience and I would not stay here again. I gave one extra star for the lobby because it was the best part of the hotel.
This place is like the best they always have a nice smile, and they make it so happy and amazing!! You should definitely come here.Dietary restrictions: They are so good!!
Atmosphere: 5
Food: 5
Service: 5
I selected this location because it's close to my office. This is when convenience did not work out in my favorite. The location was ideal for work and the neighborhood has several restaurants that I would highly recommend. The hotel is in desperate need of an update. Gives the feel of no love since opening. Peeling tub and wallpaper, a bed that feels like you are sleeping on all the encyclopedias returned from the 80s and a television from the first day that flat screen tvs came out with cable that feels like dial up. The front desk staff member was kind, so that was a plus. I made it through this trip, but I won't return.
The courtyard is the best place to stay when in st. charles! Yes, the property may be slightly outdated but the staff service more than makes up for it. Jessica always welcomes guests with the brightest smile and keeps me talking about anything and everything; makes sure to have the best food recommendations! We enjoyed Syrup so much! Paige was working as well and was so sweet and helpful. Will definitely come again!
Peggy is the most amazing person you will ever meet. So kind, so welcoming, and can I say is AMAZING at her job. This woman communicates with everyone, gets the job done, and is so happy and just flat out awesome. My main reason for coming back would be Peggy. Thank you!
The staff was really nice, and the bed was comfortable and the room was clean. Parking is free. But the view was pretty bad and I was woken up at 12:45 by someone/multiple people stomping around in the roomabove me or next to me- for 30 minutes!! I could not tell where the sounds were coming from but it was so loud!! I just laid there for 30 minutes hoping everyone was ok! I'd booked this property last minute because I worked late in Elgin and wanted to avoid a long, snowy commute; usually I stay at the Hoffman Estates Marriott. I wanted to try a different Marriott and this looked cute online and the pool looked good. I was really looking forward to a swim, dinner, then solid sleep. Unfortunately both the pool and the bar/cafe were both closed! Also, an elevator was out of order. I drove down the street to Jewel grocery store for food, which was adequate, but I am bummed I didn't get to swim because the pool was out of order. And I definitely didn't get a solid night's sleep. I won't return.
Stayed here with our senior dog. The pet fee was reasonable. I am platinum and we had a large room on the top floor with a balcony. There was a small couch and lots of space. The hotel didn't seem very busy and was quiet. There was plenty of parking and there were places to walk the pup. The room was clean and the bed comfortable. The elevator was a little rickety. It would shift when you entered the elevator. The pool was down but they reached out to let us know before end.
We recently stayed at this hotel for a wedding weekend. The hotel itself was fine. When taking the elevator we noticed that the elevator inspection certificate was expired by many months. We joked about it but that was a little alarming. When coming back from the wedding late at night the next day we ended up getting stuck in the elevator at about 12:30 am. The elevator completely shut down and when we called the front desk no apologies were exchanged and she was very abrupt and rude and shrugged off the entire situation stating she would call the fire department but didn't know how long it would take. Eventually the fire department came and it was all resolved. Although we were not in the elevator for more than 30 minutes it was alarming to be treated the way we were as guests stuck in the elevator. When we checked out the next morning we just mentioned again to the front desk that the inspection certificate was expired on the elevator and she laughed at us and said "O you were our lucky guests" almost insinuating it has happened before. She explainEd that they actually just had an inspection in July. If that were true the fire department would definitely have updated the date on the inspection certificate for liability sake. Just a little shocked and disappointed about the customer service thinking about the potential risk involved in this situation with guests at this hotel. someone who may depend on elevators or simply guests in general are not being thought of in this situation. It is disturbing that a hotel would continue to run an elevator that is out of date and not safe for its guests and no apologies or action was taken even after we got stuck in it and mentioned the situation. and interesting situation overall and I hope the elevator inspection happens soon for everyone's safety.
Exceptional customer service from Andrea at front desk that jumped through hoops to connect my internet. She was very personable and kind and deserves a raise! Clean hotel too.
A small but very nice bistro. All in all, it's a bistro sponsored by Starbucks Coffee and of course the coffee is great. I will add that the service is very nice.
Hotel was in a great area, near a few stores and restaurants and safe area. I was here on a business trip and upon check-in, staff were super friendly and met my accommodations such as highest floor. They even called a few hours later to make sure everything was I expected and if I needed anything; definitely went above and beyond. Plenty of parking, I always found a parking spot right in the front. Although, I did always arrive back to the hotel early (630pm ish). Internet/Wi-Fi was great, this was big for me because I was constantly working so needed reliable internet.They have a Starbucks on site, but I didn't have a chance to stop by because there were always a line and I was always in a rush in the morning to get to the office.
Restaurantji Recommends
We used the courtyard by Marriott for our hotel block for our wedding. DeAnne helped me coordinate the hotel blocks and links to send to guests. We were able to book a suite for ourselves for our wedding night which was spacious and clean. The groomsmen were able to hang out in there and get ready with plenty of room. Everything was clean and the staff was friendly. Thank you!!
I had a really horrible breakfast experience here, I would really not recommend this place at all to anyone, there are alot of great restaurant establishments close to the hotel so do yourself a favor and look elsewhere for your dining needs.
The Courtyard in St. Charles is nestled in such a beautiful area. Plenty of parking and check-in was quick and easy. The staff was very knowledgeable and friendly. The lobby was very clean and inviting, it is also very modern. There was a Starbucks inside the lobby as well. Our room was a double queen. The room was very clean and very well put together. The view out our window was of a beautiful courtyard with spring trees in bloom. There was a desk so I can take care of business, and the television had all streaming services available. The bathroom was clean and had all the amenities that should be there. There was a comfortable recliner and a comfortable chair at the desk as well. The property was quiet and the beds were comfortable, which made it easy to get a good nights sleep.There was a nice fitness center, and I was able to work out. The equipment was in good working order and clean. There was not Complementary breakfast, but there was breakfast available to be ordered through the Starbucks in the lobby. Overall I had a great experience at this hotel. I talked to Mark the GM and he was very nice and we were very grateful for the hospitality he extended to us. We felt safe and secure and I highly recommend this hotel. Thank you to all the staff and everyone that helped make it stay so pleasant.
Nice lobby and room. Be aware though! $19 for a glass of wine and a cranberry juice drink (no alcohol)! Friendly staff. That about sums it up but I need more characters to submit this review on this site.
The room looked and felt very old. It looked like no work has been done on the room since the hotel was built. The bed was very uncomfortable. I woke up with neck and back pain. The TV was so small it might as well not have been there in the first place and there were issues with the remote. It was difficult to change channels. The mini-fridge was very small and old and did not keep food cold. One of my salads spoiled. It took forever for the water to get warm in the sink outside the bathroom. There is a useless balcony with no view as everything you see outside of the balcony is either a parking lot or dead trees. The floors in the room are uneven, especially the floor outside the bathroom - in the sink area. The light/vent in the bathroom is so loud I didn't even bother to turn it on after the first time. When I called the front desk to report these things no one answered. Any money put into this hotel went into the lobby and was not invested in the rooms. This was not a pleasant experience and I would not stay here again. I gave one extra star for the lobby because it was the best part of the hotel.