I would recommend Giordano's to a friend or colleague, but not the Streamwood, IL location. I went there today around 11:45am. The store manager Natalie was EXTREMELY rude and unprofessional. I now live in the eastern time zone. I placed an order to pick up for an hour ahead by accident. When I got there the host could not find my order and got the manager. I noticed I entered the wrong pickup time, but I offered to come back, and I asked if it was possible could be make at that time since was there since people do walk-in orders all the time. The manager kept saying she could not find my order. Then all of a sudden, she said she found it. We reviewed my order and one of the pizza's was supposed to have pepperoni. I asked her if I could add it and she said she has to go by the order. There was no one eating in the restaurant. A couple of people came to pick up pre-ordered pizzas. No lunch rush. They could have fulfilled my order sooner or cancelled and let me place a new order. She was not trying to be helpful. She was snippy and had a bad attitude. I did not like the nastiness and asked that she cancel the order entirely. She said she can. When I asked for a receipt to show cancellation, she said she could not give me one. I told her I need something to show my order was cancelled. She got nasty and told me to walk into the manager's office with her to watch her cancel it. This whole time I was on the phone with my sister who overheard the disgusting behavior of that "manager". She was making rude remarks and speaking to me as if I am an idiot. Then all of a sudden, she was able to print a receipt to show it was cancelled. I took my receipt and walked out. I said a curse word to her because I did not appreciate how she was treating me and the experience. As I was walking out she told me not to come back ever again. I told her she cannot dictate that, and I will come back if I choose to. She said no I will not. This was all as I was leaving the establishment. This is not the first time I have experienced negative behavior from Natalie. I am convinced this is racially related. I have frequented this establishment since my teenage years, and it has gone downhill tremendously. If you support behavior like Natalie's, I cannot support you.
Service: 1
Cece A.
I would recommend Giordano's to a friend or colleague, but not the Streamwood, IL location. I went there today around 11:45am. The store manager Natalie was EXTREMELY rude and unprofessional. I now live in the eastern time zone. I placed an order to pick up for an hour ahead by accident. When I got there the host could not find my order and got the manager. I noticed I entered the wrong pickup time, but I offered to come back, and I asked if it was possible could be make at that time since was there since people do walk-in orders all the time. The manager kept saying she could not find my order. Then all of a sudden, she said she found it. We reviewed my order and one of the pizza's was supposed to have pepperoni. I asked her if I could add it and she said she has to go by the order. There was no one eating in the restaurant. A couple of people came to pick up pre-ordered pizzas. No lunch rush. They could have fulfilled my order sooner or cancelled and let me place a new order. She was not trying to be helpful. She was snippy and had a bad attitude. I did not like the nastiness and asked that she cancel the order entirely. She said she can. When I asked for a receipt to show cancellation, she said she could not give me one. I told her I need something to show my order was cancelled. She got nasty and told me to walk into the manager's office with her to watch her cancel it. This whole time I was on the phone with my sister who overheard the disgusting behavior of that "manager". She was making rude remarks and speaking to me as if I am an idiot. Then all of a sudden, she was able to print a receipt to show it was cancelled. I took my receipt and walked out. I said a curse word to her because I did not appreciate how she was treating me and the experience. As I was walking out she told me not to come back ever again. I told her she cannot dictate that, and I will come back if I choose to. She said no I will not. This was all as I was leaving the establishment. This is not the first time I have experienced negative behavior from Natalie. I am convinced this is racially related. I have frequented this establishment since my teenage years, and it has gone downhill tremendously. If you support behavior like Natalie's, I cannot support you.
Amy M.
I ordered a chicken on my deep dish pizza half, and there was only 1 piece of chicken in my half. I think they purposely did not put any chicken in there to me for a cheese pizza. Very disappointing, I will never never come here again.
Giovanni
I just pre-ordered a heart shaped pizza for Valentine's Day, and I also had the appetizer platter. The pizza I can't complain about, I love Giordano's pizza, since I was a kid, but I don't know what happened with the appetizers, the cheese triangles were cold, the cheese bread was the worst and I'm still paying for it. I do not know what kind of cheese they out on the cheese bread, but I'll tell you this, it was not a five style cheese as listed, it tasted spoiled, and just rotten. I would've loved to have written a better review, but that cheese tasted like it had been sitting in the back for a good while. I feel I ate something spoiled and it leaves a bad taste in your mouth. I'd definitely just get pizza and never again the platter. It just lacked attention.
Atmosphere: 5
Food: 2
Service: 5
Donna Steinke
Only thing good about this location was the waitress… don’t waste your time!!!!!!Food was NOT worth the hour 1/2 wait, manager didn’t seem to care, come to find out he is the cooks son! Don’t understand how they could have a job there!Will never go back!!!!!
Atmosphere: 1
Food: 1
Service: 5
Neal Acharya
Been having Giordano’s pizza for just under 50 years! Recipe is still consistent, natural ingredients and the servers and staff at this location are absolutely awesome! You feel like you’re going to a friend’s house to have dinner every time!Thanks ?
Atmosphere: 5
Food: 5
Service: 5
Daniel D.
Called to place an order and the “manager on duty” decided to speak to me like I was her child , completely rude and unprofessional. I asked what her name was and she said I don’t have to give it you. Terrible example of a so called manager and awful phone etiquette. Take your business to Moretti’s instead.
Service: 1
Baylis Gatlin
Great service and really good food!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meat and More Meat Deep Dish with Jalapeno, Giordano's Sampler
Erick Pragovich
Great pizza, fantastic staff. Clean restaurant, a bit loud, but overall a good experience.
Atmosphere: 5
Food: 5
Service: 5
WAYNE FOSDICK
Absolutely Delicious Chicago Style Pizza the Best.
The deep dish pizza was delicious the crust everything on it the sausage is good also the minestrone soup really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Your Pizza, Individual 6 Stuffed Deep Dish
Laura
Friendly staff, good pizza and appetizers.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Your Pizza
Artem B.
I waited an hour and a half for my take-out order, the staff prepared the wrong pizza, remade it for another half an hour, they didn't try to resolve the situation
Michael Callahan
Quintana is an awesome waitress. She was helpful and informative. She answered all our questions.
I would recommend Giordano's to a friend or colleague, but not the Streamwood, IL location. I went there today around 11:45am. The store manager Natalie was EXTREMELY rude and unprofessional. I now live in the eastern time zone. I placed an order to pick up for an hour ahead by accident. When I got there the host could not find my order and got the manager. I noticed I entered the wrong pickup time, but I offered to come back, and I asked if it was possible could be make at that time since was there since people do walk-in orders all the time. The manager kept saying she could not find my order. Then all of a sudden, she said she found it. We reviewed my order and one of the pizza's was supposed to have pepperoni. I asked her if I could add it and she said she has to go by the order. There was no one eating in the restaurant. A couple of people came to pick up pre-ordered pizzas. No lunch rush. They could have fulfilled my order sooner or cancelled and let me place a new order. She was not trying to be helpful. She was snippy and had a bad attitude. I did not like the nastiness and asked that she cancel the order entirely. She said she can. When I asked for a receipt to show cancellation, she said she could not give me one. I told her I need something to show my order was cancelled. She got nasty and told me to walk into the manager's office with her to watch her cancel it. This whole time I was on the phone with my sister who overheard the disgusting behavior of that "manager". She was making rude remarks and speaking to me as if I am an idiot. Then all of a sudden, she was able to print a receipt to show it was cancelled. I took my receipt and walked out. I said a curse word to her because I did not appreciate how she was treating me and the experience. As I was walking out she told me not to come back ever again. I told her she cannot dictate that, and I will come back if I choose to. She said no I will not. This was all as I was leaving the establishment. This is not the first time I have experienced negative behavior from Natalie. I am convinced this is racially related. I have frequented this establishment since my teenage years, and it has gone downhill tremendously. If you support behavior like Natalie's, I cannot support you.
Service: 1
I would recommend Giordano's to a friend or colleague, but not the Streamwood, IL location. I went there today around 11:45am. The store manager Natalie was EXTREMELY rude and unprofessional. I now live in the eastern time zone. I placed an order to pick up for an hour ahead by accident. When I got there the host could not find my order and got the manager. I noticed I entered the wrong pickup time, but I offered to come back, and I asked if it was possible could be make at that time since was there since people do walk-in orders all the time. The manager kept saying she could not find my order. Then all of a sudden, she said she found it. We reviewed my order and one of the pizza's was supposed to have pepperoni. I asked her if I could add it and she said she has to go by the order. There was no one eating in the restaurant. A couple of people came to pick up pre-ordered pizzas. No lunch rush. They could have fulfilled my order sooner or cancelled and let me place a new order. She was not trying to be helpful. She was snippy and had a bad attitude. I did not like the nastiness and asked that she cancel the order entirely. She said she can. When I asked for a receipt to show cancellation, she said she could not give me one. I told her I need something to show my order was cancelled. She got nasty and told me to walk into the manager's office with her to watch her cancel it. This whole time I was on the phone with my sister who overheard the disgusting behavior of that "manager". She was making rude remarks and speaking to me as if I am an idiot. Then all of a sudden, she was able to print a receipt to show it was cancelled. I took my receipt and walked out. I said a curse word to her because I did not appreciate how she was treating me and the experience. As I was walking out she told me not to come back ever again. I told her she cannot dictate that, and I will come back if I choose to. She said no I will not. This was all as I was leaving the establishment. This is not the first time I have experienced negative behavior from Natalie. I am convinced this is racially related. I have frequented this establishment since my teenage years, and it has gone downhill tremendously. If you support behavior like Natalie's, I cannot support you.
I ordered a chicken on my deep dish pizza half, and there was only 1 piece of chicken in my half. I think they purposely did not put any chicken in there to me for a cheese pizza. Very disappointing, I will never never come here again.
I just pre-ordered a heart shaped pizza for Valentine's Day, and I also had the appetizer platter. The pizza I can't complain about, I love Giordano's pizza, since I was a kid, but I don't know what happened with the appetizers, the cheese triangles were cold, the cheese bread was the worst and I'm still paying for it. I do not know what kind of cheese they out on the cheese bread, but I'll tell you this, it was not a five style cheese as listed, it tasted spoiled, and just rotten. I would've loved to have written a better review, but that cheese tasted like it had been sitting in the back for a good while. I feel I ate something spoiled and it leaves a bad taste in your mouth. I'd definitely just get pizza and never again the platter. It just lacked attention.
Atmosphere: 5
Food: 2
Service: 5
Only thing good about this location was the waitress… don’t waste your time!!!!!!Food was NOT worth the hour 1/2 wait, manager didn’t seem to care, come to find out he is the cooks son! Don’t understand how they could have a job there!Will never go back!!!!!
Atmosphere: 1
Food: 1
Service: 5
Been having Giordano’s pizza for just under 50 years! Recipe is still consistent, natural ingredients and the servers and staff at this location are absolutely awesome! You feel like you’re going to a friend’s house to have dinner every time!Thanks ?
Atmosphere: 5
Food: 5
Service: 5
Called to place an order and the “manager on duty” decided to speak to me like I was her child , completely rude and unprofessional. I asked what her name was and she said I don’t have to give it you. Terrible example of a so called manager and awful phone etiquette. Take your business to Moretti’s instead.
Service: 1
Great service and really good food!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meat and More Meat Deep Dish with Jalapeno, Giordano's Sampler
Great pizza, fantastic staff. Clean restaurant, a bit loud, but overall a good experience.
Atmosphere: 5
Food: 5
Service: 5
Absolutely Delicious Chicago Style Pizza the Best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Stuffed Pizza
Restaurantji Recommends
Expensive!
Atmosphere: 4
Food: 4
Service: 4
The deep dish pizza was delicious the crust everything on it the sausage is good also the minestrone soup really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Your Pizza, Individual 6 Stuffed Deep Dish
Friendly staff, good pizza and appetizers.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Your Pizza
I waited an hour and a half for my take-out order, the staff prepared the wrong pizza, remade it for another half an hour, they didn't try to resolve the situation
Quintana is an awesome waitress. She was helpful and informative. She answered all our questions.
Atmosphere: 4
Food: 4
Service: 5