I ordered on tuesday 11/21/23 from menuify online and when my pizza never came contacted the restaurant. Realized they were closed! Never got my food, still got charged $67 and when I contacted menuify they said they were reach out to the restaurant for a refund and then never heard back. This place must be out of its mind to still charge me $67 for pizza I never got when they weren’t even opened and not give a refund. I have been going there every week for years. I will never give them another dime. The pizza went down hill after new owners, and now they rip people off and steal peoples money. Real good job! Not! Do not buy there, now I have to dispute it with my credit card bc like hell they are getting money for nothing!
Atmosphere: 1
Food: 1
Service: 1
Mary Hoare
My husband ordered for us and I picked up. The man on the phone was very rude to him because he asked him to repeat the price, and after he said okay, he hung up without giving a time. I went to pick up around 25 minutes later and he said 30-35 minutes, so I said okay. I cam e back inside and he had it ready to go. When I got home and opened the box, it was weird. We ordered Pepperoni and you can tell he just forgot, slapped it on after it was baked, added more cheese, and heated it to melt the cheese a bit more. The pizza was cold and we ended up having to throw most of it away. Didn't even try for a refund based on the other reviews. I'm very sorry to say we won't be back. We love this chain, but this location seems poorly run.
Atmosphere: 1
Food: 1
Service: 1
Jane L.
It was awful. If I could rate in the minuses it would be too good. It was our first time ordering. Gads - Italian beef was not only dry, but partially frozen in the middle. we asked for dipped and paid extra for au jus on the side. It was still not enough to compensate for the dryness -no way dipped! We paid extra for peppers, but there were none, The Chicago style hot dog that we paid for was a hot dog with mustard. The lasagna was a bowl of stuff - totally unrecognizable. We asked for a sausage and it was in a paper bag - not a part of the stuff they called lasagne I called, asked for the manager, explained what our order was and that it was totally unacceptable. She listened, said nothing, I even asked if she was still there. She had no comment, but said 'have a nice day' before hanging up. grrrrrrr WHY IS THIS PLACE STILL IN BUSINESS?!
Lacandice Brannon
Waited for 25 minutes for them to have our order wrong! They didnt have any slice of pizzas done either! They are a terrible location do not go here!
Atmosphere: 1
Food: 1
Service: 1
Marisol H.
Ordered 2 large pizzas, fries, and mozzarella sticks for delivery. Our order arrived 20 minutes after the expected time of arrival and when i contacted their chat they mentioned they were unable to contact the restaurant/drivers. Thankfully the food was still hot when it arrived but unfortunately the mozzarella sticks were lacking the mozzarella. Every stick that came in the pack was basically cheeseless. The online app was pretty useless as it always just said "on the way". Text notifications also never were updated. The pizza and fries were good, highly disappointed in the service.
F R E D D Y
Nobody answers the phone after 9pm although they advertise closing at 10pm.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pizza Chicago
Jay M.
I have been going to this place for the last 10 years. New owners or something. Our family orders pizza every Friday and lately every Friday feels like we get a different pizza and smaller and smaller size. Last weekend they refused to honor a coupon that THEY sent me in the mail. They said no such coupon existed. Then they said they would manually honor the coupon but made the price of a regular 12 inch just cheese pizza $30?! Then when I pointed out the math was not mathing they gave me a third price that wasn't adding up either, then they said they were not offering the coupon but was just giving a discount off one pizza. So I cancelled completely. Never have I received a coupon from a company and then they give attitude and tell me it's not real?! And I am writing this review on August 31, so from the picture below I still have 16 days to use it. But it's not real right? This place has gone way downhill fast with whatever new owners took over.
Kurry Ferguson
Ordered no green pepper, I guess they thought I said no sauce.It was literally crust with about a tablespoon of sauce, plenty of cheese, maybe 1 sliced mushroom and half a cup total of sausage & onion on a 18". There were actually pieces that were crust & cheese only. The bad part is, it would have actually been really good if they had put sauce & toppings on it.Just go to Aldi get 2 (mega) or 3 (regular size) of their bake at home pizzas. They would be about the same price & they have toppings.And yes, everybody has bad days so I give places 2 tries. This was worse than the first time I ordered from there.
Food: 1
Monica Galvan
If I could give zero star I would I've lived in streamwood my whole life and always ordered from this place even when it was blues brothers everytime we order they mess it up or the pizza is over cook or under no sauce and it's always a issue with the so called owner or manager they always say I'll take 25 % ur next order and I say this is the next order but wouldn't get the 25%off so we just stopped ordering do ur self a favor find another pizza place and save ur self and ur money from what I understand it's not even called papas saverios ..... This place is trash.
Amy Koller
Order an 18 in sausage- didn’t know I need to order sauce too? No way was this 18 inches, didn’t even come close to the end he of the box and wasn’t even in a circle. No more
Been ordering for a long time never disappoint me and my family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Thin Crust Pizza
Anjo U.
Ordered a Greek Salad, not much value for the price. Chicken Fettucine with brocoli and muchrooms was one fatty mess, not much taste. The garlic bread was old and hard.
Jesus Leyva
The last three times I ordered here they got the order wrong. The first time it was whatever. The second time I was there to pickup my order I was asked to wait because they accidentally gave my food to the wrong customer and that that customer was on his way back with my order. The third time my order was missing the extra ingredients I was charged for. I was told by the manager that instead of reimbursing me I would be given a free pizza next time I order. When I did try ordering what I was promised, they did not Honor their word.
Christopher Dewilde
So we order from here a bit since moving to the area we will no longer be doing so. They sent us the pizza below with quite literally no red sauce on it… and refused to replace the order with a properly made pizza. It’s absolutely unacceptable. She stated it’s because they are busy they won’t replace the pizza.I have never had a pizzeria refuse to replace a pizza that had no red sauce on it. Never ordering here again terrible customer service, I recommend anyone who orders here go somewhere elseDon’t waste the fifty bucks like I did.
Recommended dishes: Mozzarella Sticks with Marinara
Lili M
I have ordered from here for the past 13 years and have always loved it along with anyone who ate it at my home. The past 4 times I’ve ordered have been so bad. Pizza has looked like it was sitting out all day, wings were still raw on the inside and fries looked microwaved and were cold. This last time was literally the last straw.. there was Teflon on the bottom of the pizza and they tried to give me 25% off my next pizza! I had to argue for a new pizza and they wouldn’t deliver it since I didn’t pay for delivery. It’s sad to say but my family and I have to find a different pizza place.
I ordered on tuesday 11/21/23 from menuify online and when my pizza never came contacted the restaurant. Realized they were closed! Never got my food, still got charged $67 and when I contacted menuify they said they were reach out to the restaurant for a refund and then never heard back. This place must be out of its mind to still charge me $67 for pizza I never got when they weren’t even opened and not give a refund. I have been going there every week for years. I will never give them another dime. The pizza went down hill after new owners, and now they rip people off and steal peoples money. Real good job! Not! Do not buy there, now I have to dispute it with my credit card bc like hell they are getting money for nothing!
Atmosphere: 1
Food: 1
Service: 1
My husband ordered for us and I picked up. The man on the phone was very rude to him because he asked him to repeat the price, and after he said okay, he hung up without giving a time. I went to pick up around 25 minutes later and he said 30-35 minutes, so I said okay. I cam e back inside and he had it ready to go. When I got home and opened the box, it was weird. We ordered Pepperoni and you can tell he just forgot, slapped it on after it was baked, added more cheese, and heated it to melt the cheese a bit more. The pizza was cold and we ended up having to throw most of it away. Didn't even try for a refund based on the other reviews. I'm very sorry to say we won't be back. We love this chain, but this location seems poorly run.
Atmosphere: 1
Food: 1
Service: 1
It was awful. If I could rate in the minuses it would be too good. It was our first time ordering. Gads - Italian beef was not only dry, but partially frozen in the middle. we asked for dipped and paid extra for au jus on the side. It was still not enough to compensate for the dryness -no way dipped! We paid extra for peppers, but there were none, The Chicago style hot dog that we paid for was a hot dog with mustard. The lasagna was a bowl of stuff - totally unrecognizable. We asked for a sausage and it was in a paper bag - not a part of the stuff they called lasagne I called, asked for the manager, explained what our order was and that it was totally unacceptable. She listened, said nothing, I even asked if she was still there. She had no comment, but said 'have a nice day' before hanging up. grrrrrrr WHY IS THIS PLACE STILL IN BUSINESS?!
Waited for 25 minutes for them to have our order wrong! They didnt have any slice of pizzas done either! They are a terrible location do not go here!
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 large pizzas, fries, and mozzarella sticks for delivery. Our order arrived 20 minutes after the expected time of arrival and when i contacted their chat they mentioned they were unable to contact the restaurant/drivers. Thankfully the food was still hot when it arrived but unfortunately the mozzarella sticks were lacking the mozzarella. Every stick that came in the pack was basically cheeseless. The online app was pretty useless as it always just said "on the way". Text notifications also never were updated. The pizza and fries were good, highly disappointed in the service.
Nobody answers the phone after 9pm although they advertise closing at 10pm.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Pizza Chicago
I have been going to this place for the last 10 years. New owners or something. Our family orders pizza every Friday and lately every Friday feels like we get a different pizza and smaller and smaller size. Last weekend they refused to honor a coupon that THEY sent me in the mail. They said no such coupon existed. Then they said they would manually honor the coupon but made the price of a regular 12 inch just cheese pizza $30?! Then when I pointed out the math was not mathing they gave me a third price that wasn't adding up either, then they said they were not offering the coupon but was just giving a discount off one pizza. So I cancelled completely. Never have I received a coupon from a company and then they give attitude and tell me it's not real?! And I am writing this review on August 31, so from the picture below I still have 16 days to use it. But it's not real right? This place has gone way downhill fast with whatever new owners took over.
Ordered no green pepper, I guess they thought I said no sauce.It was literally crust with about a tablespoon of sauce, plenty of cheese, maybe 1 sliced mushroom and half a cup total of sausage & onion on a 18". There were actually pieces that were crust & cheese only. The bad part is, it would have actually been really good if they had put sauce & toppings on it.Just go to Aldi get 2 (mega) or 3 (regular size) of their bake at home pizzas. They would be about the same price & they have toppings.And yes, everybody has bad days so I give places 2 tries. This was worse than the first time I ordered from there.
Food: 1
If I could give zero star I would I've lived in streamwood my whole life and always ordered from this place even when it was blues brothers everytime we order they mess it up or the pizza is over cook or under no sauce and it's always a issue with the so called owner or manager they always say I'll take 25 % ur next order and I say this is the next order but wouldn't get the 25%off so we just stopped ordering do ur self a favor find another pizza place and save ur self and ur money from what I understand it's not even called papas saverios ..... This place is trash.
Order an 18 in sausage- didn’t know I need to order sauce too? No way was this 18 inches, didn’t even come close to the end he of the box and wasn’t even in a circle. No more
Restaurantji Recommends
Been ordering for a long time never disappoint me and my family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Thin Crust Pizza
Ordered a Greek Salad, not much value for the price. Chicken Fettucine with brocoli and muchrooms was one fatty mess, not much taste. The garlic bread was old and hard.
The last three times I ordered here they got the order wrong. The first time it was whatever. The second time I was there to pickup my order I was asked to wait because they accidentally gave my food to the wrong customer and that that customer was on his way back with my order. The third time my order was missing the extra ingredients I was charged for. I was told by the manager that instead of reimbursing me I would be given a free pizza next time I order. When I did try ordering what I was promised, they did not Honor their word.
So we order from here a bit since moving to the area we will no longer be doing so. They sent us the pizza below with quite literally no red sauce on it… and refused to replace the order with a properly made pizza. It’s absolutely unacceptable. She stated it’s because they are busy they won’t replace the pizza.I have never had a pizzeria refuse to replace a pizza that had no red sauce on it. Never ordering here again terrible customer service, I recommend anyone who orders here go somewhere elseDon’t waste the fifty bucks like I did.
Recommended dishes: Mozzarella Sticks with Marinara
I have ordered from here for the past 13 years and have always loved it along with anyone who ate it at my home. The past 4 times I’ve ordered have been so bad. Pizza has looked like it was sitting out all day, wings were still raw on the inside and fries looked microwaved and were cold. This last time was literally the last straw.. there was Teflon on the bottom of the pizza and they tried to give me 25% off my next pizza! I had to argue for a new pizza and they wouldn’t deliver it since I didn’t pay for delivery. It’s sad to say but my family and I have to find a different pizza place.