I came into subway tonight with my girlfriend, there was one worker working (young soft spoken girl) the counter while we could hear two people laughing & talking in the back. Another customer arrived, and the employee got two to go orders. All while the other two employees were still in the back. She did her best to get us out fast as subway isn’t a concept that’s easily workable alone with a line of customers and to go orders. Subway was out of something the employee went to check on for us and instead of the manager telling us they were out they had the employee do it.As a boss you should be the one to tell the guest you’re out of something especially when they’re working alone. I feel this employee deserves a raise. I work food service and management is a key part when running a successful business. So to the employee working thank you so being awesome and holding down the store while your managers didn’t help you.
Atmosphere: 1
Food: 5
Service: 5
Sean patrick
Truthfully complaining to the higher-up won’t change anything, Every time u stop-by no doubt you order will be messed up somehow, I get hot sandwiches and of course my meat was COLD. steak and cheese and teriyaki chicken COLD, didn’t even touch the oven they have. And no cheese, totally forgot. The ingredients were okay. Reading the reviews other than those fake reviews. it looks like it’s always a disappointment no matter how much I crave subway. I’d prefer to get it when I’m visiting another town.
Atmosphere: 2
Food: 1
Service: 1
Carrie S
Love there food I had no problems with them some are super nice and fast ..
Atmosphere: 4
Food: 3
Service: 4
Mj Overocker
Love the
Atmosphere: 5
Food: 5
Service: 5
tahi loza
Said I wanted number 8 the great garlic didn’t get it and got number 18 instead literally happened a few minutes ago didn’t want to go back and seem like a Karen so I just ate the one I
Atmosphere: 2
Food: 5
Service: 5
Michael Koenig
This is either the second or third time I’ve ordered a sandwich and asked for it to be toasted and each time I receive it not toasted. I then called the store and they proceed to tell me that they did in fact toast it while I’m looking at the sandwich that was definitely not toasted. Place is a joke and so are the workers.
Tiffany Gray
I wouldn't give it 1 star! This place is not customer oriented at all, other businesses in this town has no problem fixing a problem. Isn't normally customer are right anyways? The Italian bread we got today was hard in places and the top was crumbling off, I refused to let my daughter eat it, we were on our way out of town so I didn't get to take the sub back in to show them. I've spent alot of money at this subway, but they won't get none of my money again, and I'll make it known what type of business this man and his assistant manager is running, she was very rude. She even told me that the people last night could have put them in too early. So you're telling me you know what issue it could have been but couldn't offer a refund or a replacement? Even the so called owner that called me back was rude and said oh he ate there today and it was great, sorry but any owner is going to say that about their business. Must not want to refund or replace for customers that have a complaint for reasons. I will never go back to this business again, I'll go to Jimmy John's before I go back here. Me and my family down as customers and many more to go with your poor service. THIS IS THE ONLY PLACE IN THIS ENTIRE TOWN THAT WILL REFUSE TO MAKE A ISSUE RIGHT FOR THEIR CUSTOMERS.
Lisa Soule
If I could give this store a negative star i would...or really I want this to go to the manager of this store ( and have you paid attention to your reviews get a grip).....I will NEVER step foot in this store again....you think you can change the ingredients from a advertised subway sandwich to what YOU think it should be.....you run a FRANCHISE restaurant ....not a manager can change the subways set and advertised menus ingredients to your way....your ignorance to what makes SUBWAY SUBWAY is NOT your decision and leads to false advertisement because YOU feel you can change whatever you want in the ingredients of the sandwich....your ego and arrogance will be the demise of this store......get ready to lose your business with this arrogance......I will also write to the subway headquarters and let them know that YOU think you can change their ingredients or style if their advertised tried and true sandwich ingredients cause you know better and your cheap and wrong... one last note your cheap arrogance shows you are not managerial material simply because you forgot some of the golden rules that the customer is the only reason you are there treat them to what they expect to get and what is set by SUBWAY NOT YOU.....the customer is the paying for what's advertised and expects to get it with out your employees telling them the Manager says he wants it his way...shame to you and a SAD way to make your employees treat customers SO BAD.......Never another dollar shall enter your door from me I will drive to LaSalle or Ottawa where they treat customers the way they should be.. ..maybe you need retrained or reemployed elsewhere...your loss!!!!!
This place was great. Loved Ally the tall pregnant girl. She was so nice and made a good sandwich. Definitely going back.
Eileen Foote
This the 2nd time Ive been to subway in Streator, for awhile, and the last was tonight. 2/16/22. One young woman was the rudest I have ever ran into. I asked a question about the bread and was she was so snippy, then I ordered eggs on sandwich which I asked for 2 and she told me I stil had to pay for 4. Wow! Should of just asked for an egg sandwich. Not going back there for awhile. She was rude to my daughter to who was with me. Her name was Brittney
Britney Smith
Aside from the BEST subway we ever had... We accidentally came in right before closing. Well my husband did. And he realized the time once he went inside and Xavier went above and beyond in making my husband feel ok about it. I even called after closing to ask his name... And Xavier answered after closing. Food service work is stressful and makes people bitter. But not Xavier! Thank you!
Jose Avila
act like they don’t want to be there idk if the worker was new but she must have had a hard life to hate her life while making a sandwich like bro you knew what the assignment was when you signed up for this and you had to repeat everything a few times so idk if they hard of hearing as well or what but it’s a subway maybe management could inspire service with a smile I know why people barely go there though
Brenda
The ladies working here were extremely nice. There was a long line and they worked fast and still with an amazing attitude. Great service!
Everything was good all
Atmosphere: 5
Food: 5
Service: 5
Love the
Atmosphere: 5
Food: 5
Service: 5
I came into subway tonight with my girlfriend, there was one worker working (young soft spoken girl) the counter while we could hear two people laughing & talking in the back. Another customer arrived, and the employee got two to go orders. All while the other two employees were still in the back. She did her best to get us out fast as subway isn’t a concept that’s easily workable alone with a line of customers and to go orders. Subway was out of something the employee went to check on for us and instead of the manager telling us they were out they had the employee do it.As a boss you should be the one to tell the guest you’re out of something especially when they’re working alone. I feel this employee deserves a raise. I work food service and management is a key part when running a successful business. So to the employee working thank you so being awesome and holding down the store while your managers didn’t help you.
Atmosphere: 1
Food: 5
Service: 5
Truthfully complaining to the higher-up won’t change anything, Every time u stop-by no doubt you order will be messed up somehow, I get hot sandwiches and of course my meat was COLD. steak and cheese and teriyaki chicken COLD, didn’t even touch the oven they have. And no cheese, totally forgot. The ingredients were okay. Reading the reviews other than those fake reviews. it looks like it’s always a disappointment no matter how much I crave subway. I’d prefer to get it when I’m visiting another town.
Atmosphere: 2
Food: 1
Service: 1
Love there food I had no problems with them some are super nice and fast ..
Atmosphere: 4
Food: 3
Service: 4
Love the
Atmosphere: 5
Food: 5
Service: 5
Said I wanted number 8 the great garlic didn’t get it and got number 18 instead literally happened a few minutes ago didn’t want to go back and seem like a Karen so I just ate the one I
Atmosphere: 2
Food: 5
Service: 5
This is either the second or third time I’ve ordered a sandwich and asked for it to be toasted and each time I receive it not toasted. I then called the store and they proceed to tell me that they did in fact toast it while I’m looking at the sandwich that was definitely not toasted. Place is a joke and so are the workers.
I wouldn't give it 1 star! This place is not customer oriented at all, other businesses in this town has no problem fixing a problem. Isn't normally customer are right anyways? The Italian bread we got today was hard in places and the top was crumbling off, I refused to let my daughter eat it, we were on our way out of town so I didn't get to take the sub back in to show them. I've spent alot of money at this subway, but they won't get none of my money again, and I'll make it known what type of business this man and his assistant manager is running, she was very rude. She even told me that the people last night could have put them in too early. So you're telling me you know what issue it could have been but couldn't offer a refund or a replacement? Even the so called owner that called me back was rude and said oh he ate there today and it was great, sorry but any owner is going to say that about their business. Must not want to refund or replace for customers that have a complaint for reasons. I will never go back to this business again, I'll go to Jimmy John's before I go back here. Me and my family down as customers and many more to go with your poor service. THIS IS THE ONLY PLACE IN THIS ENTIRE TOWN THAT WILL REFUSE TO MAKE A ISSUE RIGHT FOR THEIR CUSTOMERS.
If I could give this store a negative star i would...or really I want this to go to the manager of this store ( and have you paid attention to your reviews get a grip).....I will NEVER step foot in this store again....you think you can change the ingredients from a advertised subway sandwich to what YOU think it should be.....you run a FRANCHISE restaurant ....not a manager can change the subways set and advertised menus ingredients to your way....your ignorance to what makes SUBWAY SUBWAY is NOT your decision and leads to false advertisement because YOU feel you can change whatever you want in the ingredients of the sandwich....your ego and arrogance will be the demise of this store......get ready to lose your business with this arrogance......I will also write to the subway headquarters and let them know that YOU think you can change their ingredients or style if their advertised tried and true sandwich ingredients cause you know better and your cheap and wrong... one last note your cheap arrogance shows you are not managerial material simply because you forgot some of the golden rules that the customer is the only reason you are there treat them to what they expect to get and what is set by SUBWAY NOT YOU.....the customer is the paying for what's advertised and expects to get it with out your employees telling them the Manager says he wants it his way...shame to you and a SAD way to make your employees treat customers SO BAD.......Never another dollar shall enter your door from me I will drive to LaSalle or Ottawa where they treat customers the way they should be.. ..maybe you need retrained or reemployed elsewhere...your loss!!!!!
Restaurantji Recommends
This place was great. Loved Ally the tall pregnant girl. She was so nice and made a good sandwich. Definitely going back.
This the 2nd time Ive been to subway in Streator, for awhile, and the last was tonight. 2/16/22. One young woman was the rudest I have ever ran into. I asked a question about the bread and was she was so snippy, then I ordered eggs on sandwich which I asked for 2 and she told me I stil had to pay for 4. Wow! Should of just asked for an egg sandwich. Not going back there for awhile. She was rude to my daughter to who was with me. Her name was Brittney
Aside from the BEST subway we ever had... We accidentally came in right before closing. Well my husband did. And he realized the time once he went inside and Xavier went above and beyond in making my husband feel ok about it. I even called after closing to ask his name... And Xavier answered after closing. Food service work is stressful and makes people bitter. But not Xavier! Thank you!
act like they don’t want to be there idk if the worker was new but she must have had a hard life to hate her life while making a sandwich like bro you knew what the assignment was when you signed up for this and you had to repeat everything a few times so idk if they hard of hearing as well or what but it’s a subway maybe management could inspire service with a smile I know why people barely go there though
The ladies working here were extremely nice. There was a long line and they worked fast and still with an amazing attitude. Great service!