Wow it has gone downhill whilst the prices went uphill. Almost 40 bucks for dry bread sandwiches. The kid at the register swapped out my cookies for fresh ones unfortunately when we opened them they were so hard! Sandwiches were all bread dry and they used to have the nicest thin cut veggies, nope now they are chunky. Chips were stale. Store was empty and will probably be out of business soon. It’s a sad state for these places after Covid - they all cut down menus and quality sux and prices have more than doubled…….
Atmosphere: 3
Food: 2
Service: 3
Percy Olive
Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips, Italian, Sandwich, Salad, Hot Peppers
Trisha P
This place has really gone down hill. It literally took 30 minutes to place my order and pay. They have the cashier (at the time was a very rude blonde woman) filling the online orders so you literally wait there until she is done. One person should do online orders only- at least during lunch. They used to have such great customer service- not anymore
Atmosphere: 1
Food: 4
Service: 1
Percy Olive Jr
Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips, Italian, Sandwich, Salad, Hot Peppers
Melanie Gizewski
I ordered a sandwich paid extra for avocado they said they didn’t have any after I had to call and complain even though I was charged for it. The people that answer the phone all say that they are the manager and won’t give their name. My sandwich was soggy even though it only had turkey, cheese and cucumber on it. The cookie was hard and stale.
Jon Robles
Came in around 1:30 as I awaiting a dental office next door. Wanted to order through the app cause I wanted to start the rewards program. There was this woman who was sweeping and was very willing to converse. Told me about the app and rewards and stuff even though I knew of it but it’s very nice when you have somebody willing to even care to mention it. Ordered the pizza melt. Tasted really good imo.would recommend this one in particular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Kyle
The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information to the GM is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment.
D'Andre Smith
The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment.
Karli Taylor
last few experiences were not great. this time i am done. There is avocado skin all chopped up in my salad. then i paid $5 for some cookies for them to be rock hard. The employees don't care .
Food: 1
Brian Whittle
If you get food here only use the app. I had to repeat my order 5 times for them to understand it and then they rang me up for the wrong stuff.Not at all recommended. Probably go to jersey mikes instead.
The older lady with the short hair cut makes the best sandwiches her consistency is everything. I didn’t catch her name but she got it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
FACT STORM
Given the bad reviews, I knew they'd mess up my order and make it lazily..but I ordered anyway because my usual Orland location was a bit further that day. I added additional and extra ingredients but most were not on there. The rest they tossed in little containers..the bread wasn't toasted properly and the chicken was rubbery.I got the Mediterranean and redeemed my points for it, only to be disappointed. That tells you I go to Potbelly a lot since I always accumulate points..but I am never coming back to this location run by careless teenagers. I would love a free sandwich to make up for this one because this one was embarrassingly unappetizing. This happened the night of 8/9/23
Taylor Ashmore
I ordered a Mediterranean sandwich and an avo turkey sandwich. The medi had nothing that comes on it plus the additional toppings I asked for were totally wrong. The avo turkey didn’t come with avocado. That’s literally the primary ingredient. The additional toppings were also wrong on that one. I repeated twice how I wanted my food to be made. I was pretty disappointed because I don’t even think the person tried making my food the way I asked.
Lori Taskovic
I thought I'd try the Avo Turkey Sandwich and it's amazing!
Pavol Kasik
If I could give this place zero stars I wish I could. I visited this potbelly location today just wanting to enjoy a lunch. My experience was ruined when I noticed an employee being verbally abused in the establishment. I couldn’t identify names of the person(s) involved in this situation. The employee who was getting yelled at was a taller boy with curly hair. I heard repeatedly the man who I assume was a manager cursing at the individual in an unprofessional form. I later saw how the employee who was yelled at was left behind scared and shaking. I don’t recommend people coming to an establishment where employee’s are treated like dogs.
Wow it has gone downhill whilst the prices went uphill. Almost 40 bucks for dry bread sandwiches. The kid at the register swapped out my cookies for fresh ones unfortunately when we opened them they were so hard! Sandwiches were all bread dry and they used to have the nicest thin cut veggies, nope now they are chunky. Chips were stale. Store was empty and will probably be out of business soon. It’s a sad state for these places after Covid - they all cut down menus and quality sux and prices have more than doubled…….
Atmosphere: 3
Food: 2
Service: 3
Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips, Italian, Sandwich, Salad, Hot Peppers
This place has really gone down hill. It literally took 30 minutes to place my order and pay. They have the cashier (at the time was a very rude blonde woman) filling the online orders so you literally wait there until she is done. One person should do online orders only- at least during lunch. They used to have such great customer service- not anymore
Atmosphere: 1
Food: 4
Service: 1
Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips, Italian, Sandwich, Salad, Hot Peppers
I ordered a sandwich paid extra for avocado they said they didn’t have any after I had to call and complain even though I was charged for it. The people that answer the phone all say that they are the manager and won’t give their name. My sandwich was soggy even though it only had turkey, cheese and cucumber on it. The cookie was hard and stale.
Came in around 1:30 as I awaiting a dental office next door. Wanted to order through the app cause I wanted to start the rewards program. There was this woman who was sweeping and was very willing to converse. Told me about the app and rewards and stuff even though I knew of it but it’s very nice when you have somebody willing to even care to mention it. Ordered the pizza melt. Tasted really good imo.would recommend this one in particular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information to the GM is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment.
The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment.
last few experiences were not great. this time i am done. There is avocado skin all chopped up in my salad. then i paid $5 for some cookies for them to be rock hard. The employees don't care .
Food: 1
If you get food here only use the app. I had to repeat my order 5 times for them to understand it and then they rang me up for the wrong stuff.Not at all recommended. Probably go to jersey mikes instead.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The older lady with the short hair cut makes the best sandwiches her consistency is everything. I didn’t catch her name but she got it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Given the bad reviews, I knew they'd mess up my order and make it lazily..but I ordered anyway because my usual Orland location was a bit further that day. I added additional and extra ingredients but most were not on there. The rest they tossed in little containers..the bread wasn't toasted properly and the chicken was rubbery.I got the Mediterranean and redeemed my points for it, only to be disappointed. That tells you I go to Potbelly a lot since I always accumulate points..but I am never coming back to this location run by careless teenagers. I would love a free sandwich to make up for this one because this one was embarrassingly unappetizing. This happened the night of 8/9/23
I ordered a Mediterranean sandwich and an avo turkey sandwich. The medi had nothing that comes on it plus the additional toppings I asked for were totally wrong. The avo turkey didn’t come with avocado. That’s literally the primary ingredient. The additional toppings were also wrong on that one. I repeated twice how I wanted my food to be made. I was pretty disappointed because I don’t even think the person tried making my food the way I asked.
I thought I'd try the Avo Turkey Sandwich and it's amazing!
If I could give this place zero stars I wish I could. I visited this potbelly location today just wanting to enjoy a lunch. My experience was ruined when I noticed an employee being verbally abused in the establishment. I couldn’t identify names of the person(s) involved in this situation. The employee who was getting yelled at was a taller boy with curly hair. I heard repeatedly the man who I assume was a manager cursing at the individual in an unprofessional form. I later saw how the employee who was yelled at was left behind scared and shaking. I don’t recommend people coming to an establishment where employee’s are treated like dogs.