Dairy Queen Grill & Chill

810 Edwardsville Rd, Troy
(618) 667-3868

Recent Reviews

Brandon Bennett

Avoid the drive through. 15 minutes waiting and counting. Staff appears to be all children with no adult supervision. It's a little sad...Update: after 20 minutes and getting to the front of the line, the kids let me know that their wifi is down and they can't process orders. A simple announcement would have saved a lot of wasted time.

Atmosphere: 2

Food: 3

Service: 1

Kimberly Rasor

They was rude went though the drive thru and the lady was so rude spent $30 on blizzards asked for two pup cups and the lady told me I could only have one cause I didn’t have two dogs in the car. I have a senior dog that doesn’t go on car rides anymore. I could see if I didn’t spend any money and just wanted free ice cream but I spent more than enough .

Atmosphere: 1

Food: 1

Service: 1

ivan curiel

Never had "blizzard style" gravy before... Cold and solidChicken strips were coldFresh fries.....DO BETTER!

Atmosphere: 2

Food: 1

Service: 5

Steve B

Terrible service. They never answer their telephone. Slow slow service all the time.

Atmosphere: 1

Food: 1

Service: 1

Caleb B.

I ordered a blizzard and when I got it it was drinkable. Like milk. Dissatisfied I ordered a blizzard and when I got it it was drinkable. Like milk. Dissatisfied

Matthew Leahy

Quick

Atmosphere: 5

Food: 5

Service: 5

Christopher Wiley

Decent spot to stop in and have a burger. Prices are getting up there, but that's true everywhere.

Atmosphere: 2

Food: 4

Service: 4

Toasterquestion

Went through the drive thru and can tell when my friend and I went to the drive thru window that the order taker was over well. But the best part of the experience was the food. Overall I give this Dairy Queen 3/5 to overwhelmed staff and understaff. Thanks for reading.

Atmosphere: 3

Food: 5

Service: 3

Catherine Huff

Couldn’t even get in to try the food and service as the lobby was closed. Seriously?

Ginny L

The food was excellent and so was the service I will definitely stop back in when I travel that way again.

Atmosphere: 5

Food: 5

Service: 5

iat stoll

Ordered a Choco brownie extreme and a Reese's blizzard. Got a pumpkin pie and a heath bar blizzard, after waiting for 15 minutes at the window. Hate pumpkin pie and heath. Blizzards melted before I got two blocks away. Trash tier.Edit: what a noncommittal, useless response. I assure you, I will -never- be back.

Atmosphere: 1

Food: 1

Service: 1

nicole brito

Slow service and staff AND management are not helpful at all!!! It’s not my fault my app wasn’t working and it’s not theirs either, but to make me wait 10 min in line and another 7-10 min trying to get my app to work and no one helping me whatsoever is rude and unprofessional! I didn’t even get my order! I was so mad! This is not the first time that this location has disappointed me. Last time the fries were cold and stale and the chicken strips were very small and the gravy bowl was filled halfway!

Atmosphere: 1

Food: 1

Service: 1

Monica H

The food was good and hot too.

Atmosphere: 5

Food: 5

Service: 5

Sarena Sullivan

We got a four and six piece chicken tender basket. We had to wait a very long time for our food which we thought that meant it would be super fresh. Nope! Fries were old and the chicken tenders were overcooked in what tasted like old oil. The toast and ranch were yummy. Best part was the staff. The three ladies we encountered smiled and were very kind and friendly.

Atmosphere: 4

Food: 4

Service: 4

Kyle Hampton

The good, the drink was cold and tasted like Coke!The chicken strips were burnt, tasted like old oil and were tough as leather. Honestly hard to bite through.The fries were oily and not cooked, light colored and in a clump as if they were thawed out before a few second bath in old oil and allowed to stick together."Toast" was rare. Photo side was more done, it was cold and doughy.Gravy was thick as molasses.

Load More