Goes above and beyond to provide excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Naz N
Love the subs here, especially the Philly cheese steak. Good selection of meats and cheese, can’t go wrong. Overall, they give you quality food and get it to you fast. Plus, decent location nearby everything else in Vernon Hills and Libertyville, which is convenient. Good service as well.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Kahuna Cheese Steak, Jersey Mike's Famous Philly Sub, Chicken Philly Cheese Steak, Chips
Mike Reblin
Great sandwich if you need gluten free bread.Dietary restrictions: Good Gluten free bread
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jersey Mike's Famous Philly Sub
Frances Clark
I have to say this is the BEST Jersey Mikes I have ever been to. The customer service is amazing. Thank you so much for taking care of us. Appreciate the friendly service. Thank you Wyatt!!
Atmosphere: 5
Food: 5
Service: 5
Margene Carpenter
So friendly!! Great food. Fast service. Clean establishment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Cheese Steak, Big Kahuna Chicken Cheese Steak, Ham and Provolone, Grilled Portabella Mushroom & Swiss
Jim B.
The food was very good. My complaint is the tip request at checkout. In a sit down restaurant I tip generously. This however, is fast food. After paying $15.00 for a sandwich, chips and a drink, I'm not tipping. This is the same level of service as McDonalds. The tip screen doesn't have an option for no tip, instead it kept directing me to "other". For whatever reason 0.00 wasn't accepted. In order to checkout, ( I was in a hurry ), I had to tip the minimum, which was an additional $1.49. I won't be going back, To me it's a dishonest way to gouge customers.
David Stuart
Jersey Mike's is one of those quintessential go to, fast food, east coast hoagie and cheese steak Sammy fixing places. You'll always, generally, find them clean, customer service generally three to five star ( depending upon the age of the server behind the counter), but ever big smiles on their faces, and consistently pretty darn good all over the country. I discovered Jersey Mike's as a local franchise and have since bumped into them all over the nation. Good job guys for that East Coast Philly fix!Vegetarian options: You can make his vegetarian as you want, however, anything on the grill has been mixed with meatDietary restrictions: Just ask. They will acquiesce to dietary restrictions
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Big Kahuna Cheese Steak, blt Sub, Chicken Philly Cheese Steak, Wrap, Jersey Shore's Favorite, Roast Beef, Mike's Famous Philly
Mike Sysadmin
Store does not answer calls to listed number. Impossible to speak to anyone actually making your food.
Recommended dishes: blt Sub, Roast Beef, Ham and Provolone
Dan Shaevel
Sub was delicious, super fresh ingredients all around. But the service was what really made it 5 stars. Grant at the counter was awesome. Greeted as I walked through the door and was super helpful as I walked through my odd order. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Yessica Martinez
I come here every now and then, on a biweekly basis I’d say! There’s a reason for that, and it’s not just for the incredible food honestly (I always get a #13 on white but today I tried the rosemary parmesan) and that was really really good!!! But I love the staff that works here honestly. The supervisor/manager (I don’t know what his name is) but he needs a vacation though at some point please!!! I will always come back to Jersey Mikes, and when I go, at times I give very gracious tips when I can give it so hopefully I can do that very soon for the team again. Keep up the great work you guys!!
Atmosphere: 5
Food: 5
Service: 5
Christina Finnegan
Supet nice staff, fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
Blake Siegel
Took nearly half hour for a hot sandwich. 1 guy on the grill who was overly anxious. Wasn’t even cooking for at least 10-15 minutes working on other items. Wouldn’t let a co-worker grill. After 25 minutes offered a cookie. Meal should have been comped. Even asked how long and no real response. Won’t go back to this location.
Goes above and beyond to provide excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Love the subs here, especially the Philly cheese steak. Good selection of meats and cheese, can’t go wrong. Overall, they give you quality food and get it to you fast. Plus, decent location nearby everything else in Vernon Hills and Libertyville, which is convenient. Good service as well.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Kahuna Cheese Steak, Jersey Mike's Famous Philly Sub, Chicken Philly Cheese Steak, Chips
Great sandwich if you need gluten free bread.Dietary restrictions: Good Gluten free bread
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jersey Mike's Famous Philly Sub
I have to say this is the BEST Jersey Mikes I have ever been to. The customer service is amazing. Thank you so much for taking care of us. Appreciate the friendly service. Thank you Wyatt!!
Atmosphere: 5
Food: 5
Service: 5
So friendly!! Great food. Fast service. Clean establishment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Cheese Steak, Big Kahuna Chicken Cheese Steak, Ham and Provolone, Grilled Portabella Mushroom & Swiss
The food was very good. My complaint is the tip request at checkout. In a sit down restaurant I tip generously. This however, is fast food. After paying $15.00 for a sandwich, chips and a drink, I'm not tipping. This is the same level of service as McDonalds. The tip screen doesn't have an option for no tip, instead it kept directing me to "other". For whatever reason 0.00 wasn't accepted. In order to checkout, ( I was in a hurry ), I had to tip the minimum, which was an additional $1.49. I won't be going back, To me it's a dishonest way to gouge customers.
Jersey Mike's is one of those quintessential go to, fast food, east coast hoagie and cheese steak Sammy fixing places. You'll always, generally, find them clean, customer service generally three to five star ( depending upon the age of the server behind the counter), but ever big smiles on their faces, and consistently pretty darn good all over the country. I discovered Jersey Mike's as a local franchise and have since bumped into them all over the nation. Good job guys for that East Coast Philly fix!Vegetarian options: You can make his vegetarian as you want, however, anything on the grill has been mixed with meatDietary restrictions: Just ask. They will acquiesce to dietary restrictions
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Big Kahuna Cheese Steak, blt Sub, Chicken Philly Cheese Steak, Wrap, Jersey Shore's Favorite, Roast Beef, Mike's Famous Philly
Store does not answer calls to listed number. Impossible to speak to anyone actually making your food.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Big Kahuna Cheese Steak, Chipotle Chicken Cheese Steak, Roast Beef
Always great
Atmosphere: 5
Food: 5
Service: 5
Service is way past excellent. always a positive
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing
Atmosphere: 5
Recommended dishes: blt Sub, Roast Beef, Ham and Provolone
Sub was delicious, super fresh ingredients all around. But the service was what really made it 5 stars. Grant at the counter was awesome. Greeted as I walked through the door and was super helpful as I walked through my odd order. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
I come here every now and then, on a biweekly basis I’d say! There’s a reason for that, and it’s not just for the incredible food honestly (I always get a #13 on white but today I tried the rosemary parmesan) and that was really really good!!! But I love the staff that works here honestly. The supervisor/manager (I don’t know what his name is) but he needs a vacation though at some point please!!! I will always come back to Jersey Mikes, and when I go, at times I give very gracious tips when I can give it so hopefully I can do that very soon for the team again. Keep up the great work you guys!!
Atmosphere: 5
Food: 5
Service: 5
Supet nice staff, fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
Took nearly half hour for a hot sandwich. 1 guy on the grill who was overly anxious. Wasn’t even cooking for at least 10-15 minutes working on other items. Wouldn’t let a co-worker grill. After 25 minutes offered a cookie. Meal should have been comped. Even asked how long and no real response. Won’t go back to this location.
Atmosphere: 3
Food: 4
Service: 1