Listen to this. I pull up to the drive through at 9pm on a Friday and ask for a chocolate shake. “I can’t because I’m cleaning it right now and the person closing doesn’t know how to do it”. This is a 24 hour establishment refusing to make a shake on a Friday night. Terrible service & not worth visiting. ?????
Service: 1
Brady McIntyre
Drove to the establishment during hours before 9 pm and all doors are locked with over 15 people inside. People inside pointed to the drive through which we proceeded to try. With a rude response lacking empathy from the worker she told us that they are no longer serving ice cream and are only serving hot coffee for the night as it says open 24 hours! As we pull around after being denied service for ice cream there are people inside reviving scoops of ice cream! Now I don’t know if the Diabetic club had a meeting inside (average BMI inside was ~35) or what but this place should have a meeting about how to treat customers. For a Dunkin’ Donuts/Baskin robins it is a little unbelievable to think the the only item available is hot coffee at any hours of operation. Would not recommend a visit at any time!!!
Atmosphere: 1
Food: 1
Service: 1
Kodi Beale
I asked for a creature creations for my daughter and the person who took my order did not make the order correctly, and had an attitude when asking to add on extra toppings. When I drove up one of the girls (not sure if it was the same person) gave me my order (a milkshake) which was liquidy.. I could barely drink it. They put another scoop of ice cream in another cup with only whip cream. They refused to add whip cream and cherries on the creation I requested. Everything melted in the end. I normally come here, but whoever was working tonight had bad customer service and lacked accommodations. Poor service!
Atmosphere: 1
Food: 1
Service: 1
Shari B.
I ordered an ice cream cake days in advance using their website. My order was ready at the right time. Cake was made correctly with the my chosen flavor, cake design and writing. No issues or complaints here! I haven't ordered ice cream in shop, so I can't speak to that.
Nathen Martin
Tried to get ice cream at 10pm on a Saturday. The drive thru was the only thing open and the drive thru mic and speakers were so crackly it was impossible to understand the worker. Really terrible customer experience, we just had to drive away.
Quiana K.
I would not recommend ordering from here if you'd like to go through the drive thru. Both my experiences at this baskin robbins has been unpleasant. There is no menu that displays the ice cream flavors. When I pulled up the menu online, the server informed me that they don't carry the full ice cream list that's online. The server rudely asked me what I wanted. This is after I had already asked them to give me some time. I had been sitting in the drive thru for less than 5 mins looking for a flavor to get.
Common Scents
They are closed and the guy was ignoring us even though they stated they were open. They were being incredibly rude to us and I will never be going back. 0 STARS if I could. Truly disappointed and will not be coming back.
Anam Syeda
Got different flavors from what was ordered.
Amber Hawes
Great soft serve icecream and Blizzards, great fast service!!
Den Menne
Helpful and friendly service!Good assortment and variety of ice cream flavors!
If I could give it a zero I would! Every time I come to this location they are always out of the basic menu!
Legna Maldonado
Very dirty place. There were flies on the donuts and the freezers were extremely dirty and had insects in them. I talked with the associate and asked her to talk with the manager and she told me she couldn’t contact him and to just leave a review, so that is what I am doing.Bad experience, very poor customer service and the store was in very unsanitary condition, not appropriate for selling ice cream. Not recommended!
Lena Papaleo
Dunkin donuts and coffee always good.
Crystal Johnson
Awful service DONT WASTE YOUR TIME they are so rude he was so busy playing on his phone that he didn’t even come over to the counter where I was at I just spent $28 and got no attention or respect from that guy he said he didn’t care when I said I was gonna call corporate he said he won’t get fired so it doesn’t matter awful service this is why they have a one star on yelp
Scott Walker
Why have things listed on a drive thru sign if you don’t serve any of them? They have nothing that’s advertised. Do NOT recommend.
Listen to this. I pull up to the drive through at 9pm on a Friday and ask for a chocolate shake. “I can’t because I’m cleaning it right now and the person closing doesn’t know how to do it”. This is a 24 hour establishment refusing to make a shake on a Friday night. Terrible service & not worth visiting. ?????
Service: 1
Drove to the establishment during hours before 9 pm and all doors are locked with over 15 people inside. People inside pointed to the drive through which we proceeded to try. With a rude response lacking empathy from the worker she told us that they are no longer serving ice cream and are only serving hot coffee for the night as it says open 24 hours! As we pull around after being denied service for ice cream there are people inside reviving scoops of ice cream! Now I don’t know if the Diabetic club had a meeting inside (average BMI inside was ~35) or what but this place should have a meeting about how to treat customers. For a Dunkin’ Donuts/Baskin robins it is a little unbelievable to think the the only item available is hot coffee at any hours of operation. Would not recommend a visit at any time!!!
Atmosphere: 1
Food: 1
Service: 1
I asked for a creature creations for my daughter and the person who took my order did not make the order correctly, and had an attitude when asking to add on extra toppings. When I drove up one of the girls (not sure if it was the same person) gave me my order (a milkshake) which was liquidy.. I could barely drink it. They put another scoop of ice cream in another cup with only whip cream. They refused to add whip cream and cherries on the creation I requested. Everything melted in the end. I normally come here, but whoever was working tonight had bad customer service and lacked accommodations. Poor service!
Atmosphere: 1
Food: 1
Service: 1
I ordered an ice cream cake days in advance using their website. My order was ready at the right time. Cake was made correctly with the my chosen flavor, cake design and writing. No issues or complaints here! I haven't ordered ice cream in shop, so I can't speak to that.
Tried to get ice cream at 10pm on a Saturday. The drive thru was the only thing open and the drive thru mic and speakers were so crackly it was impossible to understand the worker. Really terrible customer experience, we just had to drive away.
I would not recommend ordering from here if you'd like to go through the drive thru. Both my experiences at this baskin robbins has been unpleasant. There is no menu that displays the ice cream flavors. When I pulled up the menu online, the server informed me that they don't carry the full ice cream list that's online. The server rudely asked me what I wanted. This is after I had already asked them to give me some time. I had been sitting in the drive thru for less than 5 mins looking for a flavor to get.
They are closed and the guy was ignoring us even though they stated they were open. They were being incredibly rude to us and I will never be going back. 0 STARS if I could. Truly disappointed and will not be coming back.
Got different flavors from what was ordered.
Great soft serve icecream and Blizzards, great fast service!!
Helpful and friendly service!Good assortment and variety of ice cream flavors!
Restaurantji Recommends
If I could give it a zero I would! Every time I come to this location they are always out of the basic menu!
Very dirty place. There were flies on the donuts and the freezers were extremely dirty and had insects in them. I talked with the associate and asked her to talk with the manager and she told me she couldn’t contact him and to just leave a review, so that is what I am doing.Bad experience, very poor customer service and the store was in very unsanitary condition, not appropriate for selling ice cream. Not recommended!
Dunkin donuts and coffee always good.
Awful service DONT WASTE YOUR TIME they are so rude he was so busy playing on his phone that he didn’t even come over to the counter where I was at I just spent $28 and got no attention or respect from that guy he said he didn’t care when I said I was gonna call corporate he said he won’t get fired so it doesn’t matter awful service this is why they have a one star on yelp
Why have things listed on a drive thru sign if you don’t serve any of them? They have nothing that’s advertised. Do NOT recommend.