When I walked in it took 10 minutes to order because she was talking to someone which isn’t a big deal. I asked for an iced chai latte with 2 vanilla and i recieved French vanilla I saw on the receipt and consulted with her that I wanted vanilla before she started making it and she continued to make it French vanilla so I grabbed the sign and brought it to her and she continued to make it french vanilla so I wouldn’t give this place more than a 1 star.
Atmosphere: 1
Food: 2
Service: 1
Stephen Hogan
Rarely is the situation that I need to rate Dunkin. But this location is so off the mark in level of service, organization and efficiency corporate should revoke the franchise for bringing down the brand.Go to the locations on Cass & Plainfield or Ogden & Grant instead and save yourself the headache
Atmosphere: 1
Food: 2
Service: 1
Taji Clark
I went through the drive thru and ordered a HOT caramel craze latte and what I got was not even warm...at all! It was almost cold. I had already pulled off and was a few miles away when I realized how bad the coffee was so I tried calling the store a few times to either get a refund or credit and got no answer. C'mon Dunkin! Do better.
Food: 1
Service: 1
Robert O
I was the only customer in the store, but none of the 6 people behind the counter came to take my order. No “hello” or “just one moment”; just a couple glances my way with no acknowledging the customer. After a few minutes of waiting I just. Definitely the first time I’ve experienced that in life. I will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Natalie Novak González
So bad I want bacon strips and a chai tea latte and I didn’t get my right order even tho I showed a picture of what I want and the work still didn’t understand Stan what I was saying so instead I asked for something different he still didn’t get it right if you going to hire people to talk to customers know how to speak English because how can I word my food 2 time and still get it wrong it.
Atmosphere: 1
Food: 1
Service: 1
윤효경
So bad I want bacon strips and a chai tea latte and I didn’t get my right order even tho I showed a picture of what I want and the work still didn’t understand Stan what I was saying so instead I asked for something different he still didn’t get it right if you going to hire people to talk to customers know how to speak English because how can I word my food 2 time and still get it wrong it.
Atmosphere: 1
Food: 1
Service: 1
yoshio trinidad
Food is always great and staff is friendly. Everyone here is AMAZING.
Atmosphere: 5
Food: 5
Service: 5
Robert Cruz
They had coffee and donuts, I ordered croissants with sausage egg and cheese, I ate them and didn't die so that's good
Atmosphere: 5
Food: 5
Service: 5
Jewel Lee
The cheese and bacon egg bites are pretty good. I got the salted caramel cold brew and it was delicious
Ms. Anaya
Customer service and speediness of service has improved dramatically!! Great job hiring!!!
We frequent here cos we live nearby. Very approachable and friendly staff! Always letting us know if they’re out of something before we place our order.Sometimes, we pull up at around midnight and there’s this old gentleman who takes our order and makes the drinks at the same time. At first, we thought he couldn’t take our order cos they’re already closed. Turns out we were kind of overwhelming him, which we apologize for. We are not sure if he works overnight by himself but we have become extra patient with him due to his age. If you are reading this, know that you’re doing an amazing job. Thank you for being so kind as well as being so patient with us!!
Mulhem Hamadeh
I pulled up at 11 pm expecting 24 hour service, me and 5 other cars were not granted that, I’m fact we wasted our time searching the store for any signs of human life even though the lights were on and doors were locked, the website claims 24 hour service but me and my guy karim came to a closed restaurant with a deceiving look of being open. Unbelievable will not be coming back.
Jaime Quinn
Excellent service. When I bring the kids in for a treat they earned, they are nice with children. However, when I bring my kids there, I've run into problems with some of the clients themselves. But I think you can find that everywhere.
Emily Gardner
Excellent service. When I bring the kids in for a treat they earned, they are nice with children. However, when I bring my kids there, I've run into problems with some of the clients themselves. But I think you can find that everywhere.
kld3169
Sandwiches can be hit or miss but the coffee and donuts and service are great.
When I walked in it took 10 minutes to order because she was talking to someone which isn’t a big deal. I asked for an iced chai latte with 2 vanilla and i recieved French vanilla I saw on the receipt and consulted with her that I wanted vanilla before she started making it and she continued to make it French vanilla so I grabbed the sign and brought it to her and she continued to make it french vanilla so I wouldn’t give this place more than a 1 star.
Atmosphere: 1
Food: 2
Service: 1
Rarely is the situation that I need to rate Dunkin. But this location is so off the mark in level of service, organization and efficiency corporate should revoke the franchise for bringing down the brand.Go to the locations on Cass & Plainfield or Ogden & Grant instead and save yourself the headache
Atmosphere: 1
Food: 2
Service: 1
I went through the drive thru and ordered a HOT caramel craze latte and what I got was not even warm...at all! It was almost cold. I had already pulled off and was a few miles away when I realized how bad the coffee was so I tried calling the store a few times to either get a refund or credit and got no answer. C'mon Dunkin! Do better.
Food: 1
Service: 1
I was the only customer in the store, but none of the 6 people behind the counter came to take my order. No “hello” or “just one moment”; just a couple glances my way with no acknowledging the customer. After a few minutes of waiting I just. Definitely the first time I’ve experienced that in life. I will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
So bad I want bacon strips and a chai tea latte and I didn’t get my right order even tho I showed a picture of what I want and the work still didn’t understand Stan what I was saying so instead I asked for something different he still didn’t get it right if you going to hire people to talk to customers know how to speak English because how can I word my food 2 time and still get it wrong it.
Atmosphere: 1
Food: 1
Service: 1
So bad I want bacon strips and a chai tea latte and I didn’t get my right order even tho I showed a picture of what I want and the work still didn’t understand Stan what I was saying so instead I asked for something different he still didn’t get it right if you going to hire people to talk to customers know how to speak English because how can I word my food 2 time and still get it wrong it.
Atmosphere: 1
Food: 1
Service: 1
Food is always great and staff is friendly. Everyone here is AMAZING.
Atmosphere: 5
Food: 5
Service: 5
They had coffee and donuts, I ordered croissants with sausage egg and cheese, I ate them and didn't die so that's good
Atmosphere: 5
Food: 5
Service: 5
The cheese and bacon egg bites are pretty good. I got the salted caramel cold brew and it was delicious
Customer service and speediness of service has improved dramatically!! Great job hiring!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant, Egg and Cheese
Restaurantji Recommends
We frequent here cos we live nearby. Very approachable and friendly staff! Always letting us know if they’re out of something before we place our order.Sometimes, we pull up at around midnight and there’s this old gentleman who takes our order and makes the drinks at the same time. At first, we thought he couldn’t take our order cos they’re already closed. Turns out we were kind of overwhelming him, which we apologize for. We are not sure if he works overnight by himself but we have become extra patient with him due to his age. If you are reading this, know that you’re doing an amazing job. Thank you for being so kind as well as being so patient with us!!
I pulled up at 11 pm expecting 24 hour service, me and 5 other cars were not granted that, I’m fact we wasted our time searching the store for any signs of human life even though the lights were on and doors were locked, the website claims 24 hour service but me and my guy karim came to a closed restaurant with a deceiving look of being open. Unbelievable will not be coming back.
Excellent service. When I bring the kids in for a treat they earned, they are nice with children. However, when I bring my kids there, I've run into problems with some of the clients themselves. But I think you can find that everywhere.
Excellent service. When I bring the kids in for a treat they earned, they are nice with children. However, when I bring my kids there, I've run into problems with some of the clients themselves. But I think you can find that everywhere.
Sandwiches can be hit or miss but the coffee and donuts and service are great.