Paid $17 for a sandwich to be delivered here & waited an hour. Called to see where it was and was told that the driver left it on a chair in our lobby (10 steps from our suite) 35 minutes prior. Nobody called, nobody messaged, and if the driver had walked 7 feet he would’ve seen our suite number. Person on the phone didn’t do anything other than apologize and hung up. Not very good customer service & really poor ability to just put some effort into a job.
Atmosphere: 2
Food: 3
Service: 1
sarah hiller
Customer service will hang up on people calling in for delivery orders if they don’t want it delivered to their address a mile away.
Atmosphere: 1
Food: 1
Service: 1
Bört Reynolds
So, I want to begin by saying I also work a service job. I know how frustrating it can be when you’re scheduled on a national holiday but you do have the power to request that day off if you truly don’t want to work it.I stopped in today with my brother for some quick sandwiches, because like most Americans, we are busy and have obligations, even on holidays. I greeted the man at the counter and asked him how he was, and he very snappily responded “well i’m here on Labor Day, so..” I apologized and told him we’d be quick. We ordered, and he begins to make our sandwiches, not hiding his annoyance by slamming things on the counter. This made me extremely uncomfortable as I come from an environment where this was common. I felt like I’d done something wrong just for ordering a sandwich.I looked at my brother and I could tell we were thinking the same thing, so we quickly took our sandwiches when they were finished and left.I get home, unwrap my sandwich and there’s a long black hair sticking out of it. This really just added insult to injury and I sincerely think the bearded dude working today around 11 should be spoken to.
Atmosphere: 1
Food: 5
Service: 1
Clay N.
In the future I would turn off online ordering if you're gonna close up early for the day. And if your hours have changed, that's not obvious to anyone finding your location on google.
Heather L.
Never delivered my sandwich and they refuse to answer the phone or return a call when I left 2 voicemail messages. Unbelievable.
Julie M.
Normally, I wouldn't give a fast food place a five-star rating, but this location in Wheaton surpassed my expectations today. I easily placed an order online. When I picked up my sandwich and opened it, I realized it wasn't what I'd ordered. So I thought. Upon returning to get a replacement, I discovered it was my mistake; I'd mixed up the order numbers. Without hesitation, they gave me the meat to put on my cheese sandwich. No extra charge. Good form. I'll be back. Thank you, Jimmy John's!
Gracie
I’ve been using this location mostly for delivery, but today I stopped in. The young man who took my order was very nice along with the men in the sandwich line. Great customer service! Yes, delivery is sometimes slow during busier hours, but overall I am rating high.
Jessica Buckley
If I could rate this with no stars I would. terrible service they need a new GM. Ordered for delivery they delivered it without calling. Left it at the bottom of the stairs. Food was warm and there was only two slices of beef. Unprofessional service the store should be condemned!!!!!
Lindsay G.
I waited over 2 HOURS for food that never came. I ordered at 2:10pm, so not peak lunchtime at all. Had to call 3 times to ask where it was, each time being told that it was out for delivery and that they didn't know where the delivery driver was. And unfortunately the one that is closest to my house for delivery. Also, this was not the first time I've been burned by this JJ's and needed a refund. Oh, and it does not matter what day or time it is: the manager is not there. Worst of all, this latest debacle was refunded to me and I saw that they kept the tip money, so they're also thieves.
Ella N.
Worst Jimmy John's location. They take forever I would've ordered from anywhere else if I knew it was going to take over 30 minutes. They forgot my side of ranch and also never update the status of your order. Terrible. Never coming back.
Horrible experience with the gm. She is extremely rude.
Emma Green
Beware they close earlier than they claim. I’ve never had a good experience at this location.
Ransom S.
My trip to this JJ's was actually freaky fast...no marketing gimmick. Took me off guard. I muttered an audible "whoa" when my order was completed...Walked in for a BLT, and the woman behind the counter handed my sandwich to me before I could even pull my card out of the chip reader. I've been to JJ's before and orders usually take 2-5 mins, and this literally took like 45 secs. Great sandwich too!
Nigel
Was a driver until i got fases out when hired more driver
Becky Garvey
My order was definitely freaky fast, probably the fastest Jimmy John’s order I’ve received. However, it was far from freaky fresh… The veggies (tomatoes, onions and lettuce), along with the avocado spread all seemed a bit old. Overall disappointing. I honestly would take a slower deliver over a bad sandwich. I hadn’t had JJ’s in a few years and was really looking forward to my favorite (beach club), but it definitely didn’t come close to hitting the spot.
Paid $17 for a sandwich to be delivered here & waited an hour. Called to see where it was and was told that the driver left it on a chair in our lobby (10 steps from our suite) 35 minutes prior. Nobody called, nobody messaged, and if the driver had walked 7 feet he would’ve seen our suite number. Person on the phone didn’t do anything other than apologize and hung up. Not very good customer service & really poor ability to just put some effort into a job.
Atmosphere: 2
Food: 3
Service: 1
Customer service will hang up on people calling in for delivery orders if they don’t want it delivered to their address a mile away.
Atmosphere: 1
Food: 1
Service: 1
So, I want to begin by saying I also work a service job. I know how frustrating it can be when you’re scheduled on a national holiday but you do have the power to request that day off if you truly don’t want to work it.I stopped in today with my brother for some quick sandwiches, because like most Americans, we are busy and have obligations, even on holidays. I greeted the man at the counter and asked him how he was, and he very snappily responded “well i’m here on Labor Day, so..” I apologized and told him we’d be quick. We ordered, and he begins to make our sandwiches, not hiding his annoyance by slamming things on the counter. This made me extremely uncomfortable as I come from an environment where this was common. I felt like I’d done something wrong just for ordering a sandwich.I looked at my brother and I could tell we were thinking the same thing, so we quickly took our sandwiches when they were finished and left.I get home, unwrap my sandwich and there’s a long black hair sticking out of it. This really just added insult to injury and I sincerely think the bearded dude working today around 11 should be spoken to.
Atmosphere: 1
Food: 5
Service: 1
In the future I would turn off online ordering if you're gonna close up early for the day. And if your hours have changed, that's not obvious to anyone finding your location on google.
Never delivered my sandwich and they refuse to answer the phone or return a call when I left 2 voicemail messages. Unbelievable.
Normally, I wouldn't give a fast food place a five-star rating, but this location in Wheaton surpassed my expectations today. I easily placed an order online. When I picked up my sandwich and opened it, I realized it wasn't what I'd ordered. So I thought. Upon returning to get a replacement, I discovered it was my mistake; I'd mixed up the order numbers. Without hesitation, they gave me the meat to put on my cheese sandwich. No extra charge. Good form. I'll be back. Thank you, Jimmy John's!
I’ve been using this location mostly for delivery, but today I stopped in. The young man who took my order was very nice along with the men in the sandwich line. Great customer service! Yes, delivery is sometimes slow during busier hours, but overall I am rating high.
If I could rate this with no stars I would. terrible service they need a new GM. Ordered for delivery they delivered it without calling. Left it at the bottom of the stairs. Food was warm and there was only two slices of beef. Unprofessional service the store should be condemned!!!!!
I waited over 2 HOURS for food that never came. I ordered at 2:10pm, so not peak lunchtime at all. Had to call 3 times to ask where it was, each time being told that it was out for delivery and that they didn't know where the delivery driver was. And unfortunately the one that is closest to my house for delivery. Also, this was not the first time I've been burned by this JJ's and needed a refund. Oh, and it does not matter what day or time it is: the manager is not there. Worst of all, this latest debacle was refunded to me and I saw that they kept the tip money, so they're also thieves.
Worst Jimmy John's location. They take forever I would've ordered from anywhere else if I knew it was going to take over 30 minutes. They forgot my side of ranch and also never update the status of your order. Terrible. Never coming back.
Restaurantji Recommends
Horrible experience with the gm. She is extremely rude.
Beware they close earlier than they claim. I’ve never had a good experience at this location.
My trip to this JJ's was actually freaky fast...no marketing gimmick. Took me off guard. I muttered an audible "whoa" when my order was completed...Walked in for a BLT, and the woman behind the counter handed my sandwich to me before I could even pull my card out of the chip reader. I've been to JJ's before and orders usually take 2-5 mins, and this literally took like 45 secs. Great sandwich too!
Was a driver until i got fases out when hired more driver
My order was definitely freaky fast, probably the fastest Jimmy John’s order I’ve received. However, it was far from freaky fresh… The veggies (tomatoes, onions and lettuce), along with the avocado spread all seemed a bit old. Overall disappointing. I honestly would take a slower deliver over a bad sandwich. I hadn’t had JJ’s in a few years and was really looking forward to my favorite (beach club), but it definitely didn’t come close to hitting the spot.