Honestly the best pizza place in town. Roasted garlic on the pizza is delicious.
Sandra Elizabeth
Every Friday this is dinner. Yall do a fantastic job!
Atmosphere: 5
Food: 5
Service: 5
Andrew Hughes
Always amazing food. Although pricey absolutely amazing. Though all the years I've never had betterParking: Many parking spots for a small place. Delivery and pickup is amazing service!Wheelchair accessibility: Parking Infront of door has a ramp
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Italian Garlic Breadsticks with Sauce for Dipping, Boneless Wings, Donatos Hand Toss, Hawaiian Pizza, Double Sausage Pizza, Small Hawaiian, Hawaiian Large, Works Individual
primakittie
Bald man at the front today was rude & accusatory towards me when I was trying to pick up an order.. I am a delivery driver and I have never run into an issue before when I provide the name & show pick-up confirmation- it puts my job at risk when I have to opt out of an order I’ve already been assigned; it also just takes longer for the customer to get their food & is confusing for them when they need to get ahold of their courier… Just be kind. I don’t normally leave reviews unless I find it necessary- as a former cashier I know that there is so much you can do, but it costs absolutely nothing to be professional. It’s called customer service.
Service: 1
Beth Lum
Not perfect small mistake on my order but went above and beyond to accommodate, much appreciated, will highly recommend, attitude is everything ❤️
Damika *Ms.Dee* “Bossladiidee” Clark
DONT WASTE YOUR MONEY OR TIME: They delivered my food almost a hour past the time I was quoted. I called and spoke with a manager whom immediately cut me off to say it’s in the way. 20 minutes later no food. I called again requesting a refund and I was told he was processing it but I never received the refund. I will never waste my money with them again. I don’t appreciate the service I received, the poor Management and cold food. Just so we’re clear my food was delivered one hour and half past quoted delivery time and food was cold. Just a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
123 123
Sunday night shift crew keep it 100. Italian God level High quality pizza.
Atmosphere: 5
Food: 5
Service: 5
J B.
They use DoorDash for delivery....the delivery time will just keep getting pushed out. Eventually you'll receive a cold pizza hours later
Max Parsons
Horrible service and delivery. They outsource delivery through DoorDash and conveniently don’t mention that in the donatos app at all until AFTER the ordered is placed and I see why. Email said pizza will be delivered to my door by 8:30. At 8:50 the DoorDash driver hadn’t even picked up yet and they were inside of Target doing other orders when I called them. When they finally got to my house over 50 minutes late they literally didn’t have the pizza. They delivered a half order of breadsticks and a marinara and then looked at me and shrugged. Called the restaurant and they said they forgot to give it to the driver and offered for me to pick it up. So I paid and tipped for an extremely late delivery of 6 breadsticks and then ultimately had to go pick up the order anyway. The pizza was of course old and dry from being under the heat lamp for presumably well over and hour
Atmosphere: 1
Food: 1
Service: 1
Ellen Florence
From reading these reviews I'm surprised you are still open. I ordered a pizza about 2 years ago and they messed up on the toppings, this pizza wasn't even for me. No one responded. Never went back.
Horrible service and delivery. They outsource delivery through DoorDash and conveniently don't mention that in the donatos app at all until AFTER the ordered is placed and I see why. Email said pizza will be delivered to my door by 8:30. At 8:50 the DoorDash driver hadn't even picked up yet and they were inside of Target doing other orders when I called them. When they finally got to my house over 50 minutes late they literally didn't have the pizza. They delivered a half order of breadsticks and a marinara and then looked at me and shrugged. Called the restaurant and they said they forgot to give it to the driver and offered for me to pick it up. So I paid and tipped for an extremely late delivery of 6 breadsticks and then ultimately had to go pick up the order anyway. The pizza was of course old and dry from being under the heat lamp for presumably well over and hour
apt
The bald guys in glasses in 50s have very negative attitude with online delivery orders. 8/31/23 6:30
Atmosphere: 1
Food: 1
Service: 1
Becca Vaporis
I am very disappointed with this location. I usually have ordered and picked up from Speedway, and they consistently provide great food and fast service. I ordered delivery for the first time and this location in Avon had us within their boundaries.The first issue I had was that my card processed a charge of $120 the day of the party, despite my confirmation email declaring my total to be $100, including all applicable charges. This confirmation email also showed a 6:30 arrival time for the pizza.I called this location at 2:30 and spoke with a manager about the fact that my card was charged an additional $20, and he told me he resolved things so that the total was $100. (which, according to my card statement, he changed the total to about $115, not $100).As he reprocessed the order at the different pricing, he sent the order through again without notating the correct time of 6:30, and the kitchen made the pizzas to be ready immediately. I received a Door Dash text saying my delivery would arrive soon.I called again a little before 3:30 to speak again with the manager and remind him my delivery was to happen at 6:30, not at the stated 4:08pm. He said he would fix that for me and I’d have pizzas at the correct delivery time of 6:30.When the pizzas arrived, the slices were floppy (despite having burnt/blackened edges…if the pizzas had been freshly cooked, at least the burnt parts would have still been crunchy in that moment). The toppings were shriveled as if the pizzas were leftovers. There was also a ticket in one of the boxes that said the pizzas had been prepared at 2:30 when the manager had put through the order with the new pricing. It was 100% clear these pizzas had sat on the counter for about 3 hours, were reheated in the oven, and then delivered to me as if they were freshly prepared.I know that Donato’s restaurants do not have hot boxes/warmers, so my pizzas, including ones with pepperoni and sausage, clearly sat on the Donato’s counter longer than the two hours that food can safely remain at room temperature.I called this location again and spoke to the general manager. She pretended to be surprised that the pizzas would have sat out for so long and assured me that the pizzas had been in the oven directly before they were delivered to me. That may have been the case, but that was simply a reheat as it was clear the pizzas had originally been baked hours earlier.Without me even mentioning any sort of refund, the general manager immediately offered me a refund of all of my money. The previous manager had been so stingy over not providing me the full $20 discount that was on my emailed receipt, what would make the general manager OFFER to refund my ENTIRE order besides out of clear culpability? There is no other reason she would be okay with removing what must have been one of her larger orders of the day from that day’s profit just on supposed word of mouth of the customer that the pizzas were poor quality, besides knowing that she and her team delivered pizzas that sat out for a couple hours as I claimed.I worked 3 years at a Lou Malnati’s pizzeria in a Chicago suburb. I spent my 20s working in the food and service industry, including being a banquet server (with strict regulations about how long food may safely sit out) and as a Health+Safety manager. I am extremely familiar with not only food safety regulations, but also the simple fact of what a freshly baked pizza looks, feels, and tastes like as opposed to one that sat at room temperature for 3 hours and then was reheated in the oven.I am DISGUSTED by the quality and standard of the food that this Donato’s provided for my husband’s surprise birthday party. I was embarrassed in front of all my guests to serve pizza that looked and tasted like I had it leftover from an earlier meal, and I was saddened that this was the food that I had for my husband at his party.Terrible customer service. Management that cares about saving a couple dollars on the cost of remaking a few pizzas over providing a quality product. Shame on you.
Food: 1
Service: 1
Alec W.
We ordered delivery for the first time in a couple months. We don't normally order delivery from restaurants far away, luckily if you hit every stop light from this restaurant to our house it might take 9-10 min max... It took 25 minutes for them to get here from the time the notification was sent to us that the order left the store... after 22 min I called the manager and said i sure hope the order isn't cold... he then promised me it wouldn't be. three minutes later the order gets here and it is dry and cold. not that they did anything wrong but we also tip well so to get a cold order is very disappointing
Michael Hawkins
Medium 12" Double Sausage $15.14 plus tax and 15% tip, for $18.97 total. Pizza took 35 minutes to prepare from time ordered for pickup.
Honestly the best pizza place in town. Roasted garlic on the pizza is delicious.
Every Friday this is dinner. Yall do a fantastic job!
Atmosphere: 5
Food: 5
Service: 5
Always amazing food. Although pricey absolutely amazing. Though all the years I've never had betterParking: Many parking spots for a small place. Delivery and pickup is amazing service!Wheelchair accessibility: Parking Infront of door has a ramp
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Italian Garlic Breadsticks with Sauce for Dipping, Boneless Wings, Donatos Hand Toss, Hawaiian Pizza, Double Sausage Pizza, Small Hawaiian, Hawaiian Large, Works Individual
Bald man at the front today was rude & accusatory towards me when I was trying to pick up an order.. I am a delivery driver and I have never run into an issue before when I provide the name & show pick-up confirmation- it puts my job at risk when I have to opt out of an order I’ve already been assigned; it also just takes longer for the customer to get their food & is confusing for them when they need to get ahold of their courier… Just be kind. I don’t normally leave reviews unless I find it necessary- as a former cashier I know that there is so much you can do, but it costs absolutely nothing to be professional. It’s called customer service.
Service: 1
Not perfect small mistake on my order but went above and beyond to accommodate, much appreciated, will highly recommend, attitude is everything ❤️
DONT WASTE YOUR MONEY OR TIME: They delivered my food almost a hour past the time I was quoted. I called and spoke with a manager whom immediately cut me off to say it’s in the way. 20 minutes later no food. I called again requesting a refund and I was told he was processing it but I never received the refund. I will never waste my money with them again. I don’t appreciate the service I received, the poor Management and cold food. Just so we’re clear my food was delivered one hour and half past quoted delivery time and food was cold. Just a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Sunday night shift crew keep it 100. Italian God level High quality pizza.
Atmosphere: 5
Food: 5
Service: 5
They use DoorDash for delivery....the delivery time will just keep getting pushed out. Eventually you'll receive a cold pizza hours later
Horrible service and delivery. They outsource delivery through DoorDash and conveniently don’t mention that in the donatos app at all until AFTER the ordered is placed and I see why. Email said pizza will be delivered to my door by 8:30. At 8:50 the DoorDash driver hadn’t even picked up yet and they were inside of Target doing other orders when I called them. When they finally got to my house over 50 minutes late they literally didn’t have the pizza. They delivered a half order of breadsticks and a marinara and then looked at me and shrugged. Called the restaurant and they said they forgot to give it to the driver and offered for me to pick it up. So I paid and tipped for an extremely late delivery of 6 breadsticks and then ultimately had to go pick up the order anyway. The pizza was of course old and dry from being under the heat lamp for presumably well over and hour
Atmosphere: 1
Food: 1
Service: 1
From reading these reviews I'm surprised you are still open. I ordered a pizza about 2 years ago and they messed up on the toppings, this pizza wasn't even for me. No one responded. Never went back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible service and delivery. They outsource delivery through DoorDash and conveniently don't mention that in the donatos app at all until AFTER the ordered is placed and I see why. Email said pizza will be delivered to my door by 8:30. At 8:50 the DoorDash driver hadn't even picked up yet and they were inside of Target doing other orders when I called them. When they finally got to my house over 50 minutes late they literally didn't have the pizza. They delivered a half order of breadsticks and a marinara and then looked at me and shrugged. Called the restaurant and they said they forgot to give it to the driver and offered for me to pick it up. So I paid and tipped for an extremely late delivery of 6 breadsticks and then ultimately had to go pick up the order anyway. The pizza was of course old and dry from being under the heat lamp for presumably well over and hour
The bald guys in glasses in 50s have very negative attitude with online delivery orders. 8/31/23 6:30
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed with this location. I usually have ordered and picked up from Speedway, and they consistently provide great food and fast service. I ordered delivery for the first time and this location in Avon had us within their boundaries.The first issue I had was that my card processed a charge of $120 the day of the party, despite my confirmation email declaring my total to be $100, including all applicable charges. This confirmation email also showed a 6:30 arrival time for the pizza.I called this location at 2:30 and spoke with a manager about the fact that my card was charged an additional $20, and he told me he resolved things so that the total was $100. (which, according to my card statement, he changed the total to about $115, not $100).As he reprocessed the order at the different pricing, he sent the order through again without notating the correct time of 6:30, and the kitchen made the pizzas to be ready immediately. I received a Door Dash text saying my delivery would arrive soon.I called again a little before 3:30 to speak again with the manager and remind him my delivery was to happen at 6:30, not at the stated 4:08pm. He said he would fix that for me and I’d have pizzas at the correct delivery time of 6:30.When the pizzas arrived, the slices were floppy (despite having burnt/blackened edges…if the pizzas had been freshly cooked, at least the burnt parts would have still been crunchy in that moment). The toppings were shriveled as if the pizzas were leftovers. There was also a ticket in one of the boxes that said the pizzas had been prepared at 2:30 when the manager had put through the order with the new pricing. It was 100% clear these pizzas had sat on the counter for about 3 hours, were reheated in the oven, and then delivered to me as if they were freshly prepared.I know that Donato’s restaurants do not have hot boxes/warmers, so my pizzas, including ones with pepperoni and sausage, clearly sat on the Donato’s counter longer than the two hours that food can safely remain at room temperature.I called this location again and spoke to the general manager. She pretended to be surprised that the pizzas would have sat out for so long and assured me that the pizzas had been in the oven directly before they were delivered to me. That may have been the case, but that was simply a reheat as it was clear the pizzas had originally been baked hours earlier.Without me even mentioning any sort of refund, the general manager immediately offered me a refund of all of my money. The previous manager had been so stingy over not providing me the full $20 discount that was on my emailed receipt, what would make the general manager OFFER to refund my ENTIRE order besides out of clear culpability? There is no other reason she would be okay with removing what must have been one of her larger orders of the day from that day’s profit just on supposed word of mouth of the customer that the pizzas were poor quality, besides knowing that she and her team delivered pizzas that sat out for a couple hours as I claimed.I worked 3 years at a Lou Malnati’s pizzeria in a Chicago suburb. I spent my 20s working in the food and service industry, including being a banquet server (with strict regulations about how long food may safely sit out) and as a Health+Safety manager. I am extremely familiar with not only food safety regulations, but also the simple fact of what a freshly baked pizza looks, feels, and tastes like as opposed to one that sat at room temperature for 3 hours and then was reheated in the oven.I am DISGUSTED by the quality and standard of the food that this Donato’s provided for my husband’s surprise birthday party. I was embarrassed in front of all my guests to serve pizza that looked and tasted like I had it leftover from an earlier meal, and I was saddened that this was the food that I had for my husband at his party.Terrible customer service. Management that cares about saving a couple dollars on the cost of remaking a few pizzas over providing a quality product. Shame on you.
Food: 1
Service: 1
We ordered delivery for the first time in a couple months. We don't normally order delivery from restaurants far away, luckily if you hit every stop light from this restaurant to our house it might take 9-10 min max... It took 25 minutes for them to get here from the time the notification was sent to us that the order left the store... after 22 min I called the manager and said i sure hope the order isn't cold... he then promised me it wouldn't be. three minutes later the order gets here and it is dry and cold. not that they did anything wrong but we also tip well so to get a cold order is very disappointing
Medium 12" Double Sausage $15.14 plus tax and 15% tip, for $18.97 total. Pizza took 35 minutes to prepare from time ordered for pickup.
Atmosphere: 5
Food: 4
Service: 5