I will not be eating at Steak & Shake any longer. Food, service has gone down since no dining in.
Atmosphere: 2
Food: 2
Service: 2
Bob Blaschke
Drive through was not moving so went in. All went well there.
Atmosphere: 4
Food: 5
Service: 4
Thilo Mason
Nastiest place I’ve ate in a long time very dirty.
Tony Hostetter
I like Steak n Shake, always have. Hope it stays here in
Food: 4
Service: 4
Recommended dishes: Fries, Steak Burger
Brandon hennings
Food was good. Manager was very rude to customers and cussed in front of the costumers
Atmosphere: 3
Food: 5
Service: 1
Patrick McGowan
Not 24/7. Who in their right mind would go to Steak n Shake anytime other than between 1 am and 4 am???
Atmosphere: 1
Food: 1
Service: 1
Ryan Hawn
Pathetically worthless and lazy staph. Any other time you can claim your order through the drive through, but apparently an empty restaurant and empty drive through inhibits their ability to hand you a bag through the window…If I wanted to drag myself out of the car and into this establishment I would have gone inside to order.
Atmosphere: 1
Food: 1
Service: 1
Ryan
Whole place was dirty
Atmosphere: 1
Food: 3
Service: 1
Kristin L
Very odd to have very loud music playing, the person didn’t greet me at all just said the total and then cursed loudly at a coworker. Much different than my usual experience with the Bedford location.
Atmosphere: 2
Food: 4
Service: 3
Tracy
My husband's order was really messed up - Burger was ordered with Mustard/Relish, Grilled Onions, Lettuce & Heavy Pickles - Came out with Regular Yellow Mustard, Raw Onions & Lettuce - He was supposed to have a Side of Onion Rings & they gave him Fries, but she did say she was sorry that she didn't see the Onion Rings were ordered & she would bring them out to us when they were done! Everything else was ok!
GHETTO. I placed an order on the mobile app rather than messing with a kiosk at the restaurant. I guess that limits you to only able to choose take-out, dine-in is not an option…and I’ll presume picking your order up thru the drive-thru isn’t an option either. So this means a few things:1. You won’t get an order barcode.2. They are going to bag your order and put it on the pick-up shelf.3. They won’t generally call out your name for mobile orders, just set it on the shelf (I asked rather than finding out the hard way.)4. You can’t get your own drink; because they want you to look like an idiot trying to use the drink machine that won’t dispense anything. When you tell them it won’t work, that’s when they tell you that you have to scan your order barcode. But #1 said you don’t get a barcode. When you tell the other guy you don’t have a barcode, he’ll tell you mobile order drinks are made in the back. So don’t try to save any time by ordering ahead in the app, because it will tell you 11-16 min, but you’ll have to wait 25 min with 4 kids with only ketchup, napkins, and straws in front of them.5. When you get your bag of food, just one bag of food for all 6 meals, they hand it to you, then ask if you are waiting on anything. Drinks sir…drinks.6. Then the milkshake lady, that is quite possibly in a different building than the rest, will ask if waiting on a milkshake, because I guess she is not able to communicate with the other part of the kitchen that does food and liquid drinks.7. Drinks and shakes were the last to come up, no kidding…25+ min after placing an order.8. Get everything to the table to start sorting stuff out, and it’s just a slop mess in the bag. Side item containers all on their sides…I guess they took the name too seriously. Anyways, be delicate pulling stuff out, because having stuff separated in a basket for each person is something reserved to only using the kiosk inside.9. After you finish your drink, because the kids drink is a coffee cup filled to the top with ice, remember, you can’t get refills because you don’t have a barcode. I thought I may have found a solution for the kids when some other guest left their receipt on the teacher, but I scanned the barcode on the ticket and the machine didn’t unlock the soda, but the water managed to come on and stay stuck on, so they took water…but said it tasted like dookie and didn’t sip any past the first sip.10. Last drawback of the app order, one bag of food goes to the table, so all 6 people’s trash went in one bag. Their trash bins have a circular hole smaller than their baskets (presumably so people don’t throw baskets away) but my big bag of trash didn’t fit thru the hole…so it just got left on top.Trash on some tables, not really any table looking like it’s been wiped anytime recently, no soap or paper towels in the bathroom…the place is disgusting. Think about it, employees use the same bathroom guests do.SnS has really gone downhill…nothing like it was 15 years ago…and even then, it was still meh.The mobile app crap and self-use kiosks, along with the ridiculous time it took to get soggy fries, soggy onion rings, and grease soaked burgers and see-thru wrappers…it’s enough of a coffin nail, nothing is getting me back to SnS.
Atmosphere: 1
Food: 1
Service: 1
Ariana Wagner
Some of the staff is just very rude.
Atmosphere: 1
Food: 4
Service: 1
Chris Dakewl
I arrive at 11:10pm to get my wife and I dinner. They close at 12, and I am far from closing time. They state in the drive through that they are only accepting DoorDash and Uber eats and normal customers aren’t allowed. Might as well state you are closed… I order through Uber Eats pickup and wait 10 minutes in drive through. Once I get up to the window they tell me they can’t make any of my food and to get a refund through Uber. Since I’ve been charged I am now unable to feed my wife and I tonight as I am in limbo waiting for a refund. This place should just be shut down if this is how it is run
Atmosphere: 1
Food: 1
Service: 1
Jason Marsh
First time in years. Food was pretty good.Parking: CloseKid-friendliness: Kids meals
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries, Steak Burger
Jennifer C.
Honestly biggest fan of their food. They always seem kinda busy, but they've never messed up my food.
I will not be eating at Steak & Shake any longer. Food, service has gone down since no dining in.
Atmosphere: 2
Food: 2
Service: 2
Drive through was not moving so went in. All went well there.
Atmosphere: 4
Food: 5
Service: 4
Nastiest place I’ve ate in a long time very dirty.
I like Steak n Shake, always have. Hope it stays here in
Food: 4
Service: 4
Recommended dishes: Fries, Steak Burger
Food was good. Manager was very rude to customers and cussed in front of the costumers
Atmosphere: 3
Food: 5
Service: 1
Not 24/7. Who in their right mind would go to Steak n Shake anytime other than between 1 am and 4 am???
Atmosphere: 1
Food: 1
Service: 1
Pathetically worthless and lazy staph. Any other time you can claim your order through the drive through, but apparently an empty restaurant and empty drive through inhibits their ability to hand you a bag through the window…If I wanted to drag myself out of the car and into this establishment I would have gone inside to order.
Atmosphere: 1
Food: 1
Service: 1
Whole place was dirty
Atmosphere: 1
Food: 3
Service: 1
Very odd to have very loud music playing, the person didn’t greet me at all just said the total and then cursed loudly at a coworker. Much different than my usual experience with the Bedford location.
Atmosphere: 2
Food: 4
Service: 3
My husband's order was really messed up - Burger was ordered with Mustard/Relish, Grilled Onions, Lettuce & Heavy Pickles - Came out with Regular Yellow Mustard, Raw Onions & Lettuce - He was supposed to have a Side of Onion Rings & they gave him Fries, but she did say she was sorry that she didn't see the Onion Rings were ordered & she would bring them out to us when they were done! Everything else was ok!
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
GHETTO. I placed an order on the mobile app rather than messing with a kiosk at the restaurant. I guess that limits you to only able to choose take-out, dine-in is not an option…and I’ll presume picking your order up thru the drive-thru isn’t an option either. So this means a few things:1. You won’t get an order barcode.2. They are going to bag your order and put it on the pick-up shelf.3. They won’t generally call out your name for mobile orders, just set it on the shelf (I asked rather than finding out the hard way.)4. You can’t get your own drink; because they want you to look like an idiot trying to use the drink machine that won’t dispense anything. When you tell them it won’t work, that’s when they tell you that you have to scan your order barcode. But #1 said you don’t get a barcode. When you tell the other guy you don’t have a barcode, he’ll tell you mobile order drinks are made in the back. So don’t try to save any time by ordering ahead in the app, because it will tell you 11-16 min, but you’ll have to wait 25 min with 4 kids with only ketchup, napkins, and straws in front of them.5. When you get your bag of food, just one bag of food for all 6 meals, they hand it to you, then ask if you are waiting on anything. Drinks sir…drinks.6. Then the milkshake lady, that is quite possibly in a different building than the rest, will ask if waiting on a milkshake, because I guess she is not able to communicate with the other part of the kitchen that does food and liquid drinks.7. Drinks and shakes were the last to come up, no kidding…25+ min after placing an order.8. Get everything to the table to start sorting stuff out, and it’s just a slop mess in the bag. Side item containers all on their sides…I guess they took the name too seriously. Anyways, be delicate pulling stuff out, because having stuff separated in a basket for each person is something reserved to only using the kiosk inside.9. After you finish your drink, because the kids drink is a coffee cup filled to the top with ice, remember, you can’t get refills because you don’t have a barcode. I thought I may have found a solution for the kids when some other guest left their receipt on the teacher, but I scanned the barcode on the ticket and the machine didn’t unlock the soda, but the water managed to come on and stay stuck on, so they took water…but said it tasted like dookie and didn’t sip any past the first sip.10. Last drawback of the app order, one bag of food goes to the table, so all 6 people’s trash went in one bag. Their trash bins have a circular hole smaller than their baskets (presumably so people don’t throw baskets away) but my big bag of trash didn’t fit thru the hole…so it just got left on top.Trash on some tables, not really any table looking like it’s been wiped anytime recently, no soap or paper towels in the bathroom…the place is disgusting. Think about it, employees use the same bathroom guests do.SnS has really gone downhill…nothing like it was 15 years ago…and even then, it was still meh.The mobile app crap and self-use kiosks, along with the ridiculous time it took to get soggy fries, soggy onion rings, and grease soaked burgers and see-thru wrappers…it’s enough of a coffin nail, nothing is getting me back to SnS.
Atmosphere: 1
Food: 1
Service: 1
Some of the staff is just very rude.
Atmosphere: 1
Food: 4
Service: 1
I arrive at 11:10pm to get my wife and I dinner. They close at 12, and I am far from closing time. They state in the drive through that they are only accepting DoorDash and Uber eats and normal customers aren’t allowed. Might as well state you are closed… I order through Uber Eats pickup and wait 10 minutes in drive through. Once I get up to the window they tell me they can’t make any of my food and to get a refund through Uber. Since I’ve been charged I am now unable to feed my wife and I tonight as I am in limbo waiting for a refund. This place should just be shut down if this is how it is run
Atmosphere: 1
Food: 1
Service: 1
First time in years. Food was pretty good.Parking: CloseKid-friendliness: Kids meals
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries, Steak Burger
Honestly biggest fan of their food. They always seem kinda busy, but they've never messed up my food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Oreo, Fries, Sandwich