The atmosphere at Cold Stone Creamery is always warm and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Ian Morris
We stop here every year.
Atmosphere: 3
Food: 5
Service: 4
Stefanie W.
We used to frequent this Cold stone when it opened over a decade ago and was pretty pleased, however, you can always tell when a business has only 3 teens working with minimal CS on a weekend, it's bound to head south. There was a family of 5 in front of us, finishing their order. Unsure where to stand, we went towards the register since no one greeted or acknowledged us. We waited there while the blonde rang up the family in front of us. Another family of 5 walked in and stood in front of the ice cream counter, and the blonde went right up to them and took their order. The mother didn't say, they were first, and the rest of the staff didn't look interested in taking our order either. I stood there w my 2 children while her family ordered and left. Our order was taken and we left right after - I wanted to leave before ordering but my kids really wanted cold stone. Idk, maybe it was my dark hair or tattoos, maybe my race and that I was the only mixed identity in that location but being blatantly ignored or overlooked made me pretty upset- enough to write this review. Idk why we were skipped over, idk why the other 2 teens didn't help? And idk why the mother prior didn't wait her turn... but I definitely know what I experienced tonight. Based on the other reviews, seems like it's standard practice with this location. Sad. It really does make a difference so please educate your staff on civil equality engagement.
Christian Keen
There are only 3 tables with a total of 6 chairs. They have no booster seats or high chairs. There is no seating outside like other neighboring food establishments have. Not kid friendly.
Mackenzie White
i am very disappointed. i ordered the hot cookie thing and let me tell u, the cookie was not hot. it’s hard and not easy to eat. also the description of the hot cookie thing said there would be cookie dough, let me tell u there is none. i am very upset. the staff is nice tho.
Richard Gyasi-Nimako
Readily available treat. Nice service by great staff.Waiting line was long but great coordination by staff got every one gone in no time
Freida C.
Always consistent. Ordered frozen Reece cupcakes. Kids and husband loved them. They were premade, so ready when I walked in to grab and go.
Alyssa Shoemaker
Favorite ice cream place EVER!!! They never go skimpy or anything, and I love getting the waffle bowl, sometimes chocolate dipped with sprinkles depending on my mood. I love mudpie mojo and peanutbuttercup perfection!! Currently they also have the animal crossing paradise one which looks simple but it's actually SO delicious & I highly recommend! My favorite though is the take 5 flavor!! It's seasonal, so it won't be out forever, but I love the pretzels and the peanutbutter cups and other add ins with the chocolate and peanutbutter!! ??? Legit you cannot go wrong here. Also I've had their birthday cakes, and they're AMAZING!!! I grew up with this place and have always loved going here ?? Definitely has the BEST icecream I've ever had!!
3kidsmom
Terrible service! Came here for icecream for my kiddos for an afternoon snack lady barely understood english, them very sloppily made my chocolate icecream for my kids without spoons or anything. Ice cream wasn’t that good either. Will NOT be back to this location unless its different ppl on a different shift
Robert Sandlin
Gonna give you 5 star's, because I like the ice cream. However, as of late you all have been skimping on the toppings, last time I got the strawberry blonde, I asked for marshmallows and sprinkles, I got 1 strawberry and no marshmallows or sprinkles..... I wasn't watching it be made, I was paying for it and only noticed it after I left and was back at my office.... Y'all can do better!
Gonna give you 5 star's, because I like the ice cream. However, as of late you all have been skimping on the toppings, last time I got the strawberry blonde, I asked for marshmallows and sprinkles, I got 1 strawberry and no marshmallows or sprinkles..... I wasn't watching it be made, I was paying for it and only noticed it after I left and was back at my office.... Y'all can do better!
Zeenat Joshi
Had the banana caramel crunch. It was out of the world. Service was friendly. Place was clean . Busy .
Atmosphere: 5
Food: 5
Service: 5
Black Gold
I was in the Carmel area and decided to get cold stone. My usual store is 82nd street or Broadripple and I go ALOT. Clay terrace gave me the "like it" amount of ice cream and I paid for a "love it size"! 1st bad experience ever. I guess I better stick to my county!
super reelone
You will get all verities of ice cream, we love it
Luna
Great!! The workers work very quickly and there are a ton of toppings options. Their dairy free flavors are also delicious and taste just like the real thing. I come here all the time and always leave happy:)
The atmosphere at Cold Stone Creamery is always warm and welcoming.
Atmosphere: 5
Food: 5
Service: 5
We stop here every year.
Atmosphere: 3
Food: 5
Service: 4
We used to frequent this Cold stone when it opened over a decade ago and was pretty pleased, however, you can always tell when a business has only 3 teens working with minimal CS on a weekend, it's bound to head south. There was a family of 5 in front of us, finishing their order. Unsure where to stand, we went towards the register since no one greeted or acknowledged us. We waited there while the blonde rang up the family in front of us. Another family of 5 walked in and stood in front of the ice cream counter, and the blonde went right up to them and took their order. The mother didn't say, they were first, and the rest of the staff didn't look interested in taking our order either. I stood there w my 2 children while her family ordered and left. Our order was taken and we left right after - I wanted to leave before ordering but my kids really wanted cold stone. Idk, maybe it was my dark hair or tattoos, maybe my race and that I was the only mixed identity in that location but being blatantly ignored or overlooked made me pretty upset- enough to write this review. Idk why we were skipped over, idk why the other 2 teens didn't help? And idk why the mother prior didn't wait her turn... but I definitely know what I experienced tonight. Based on the other reviews, seems like it's standard practice with this location. Sad. It really does make a difference so please educate your staff on civil equality engagement.
There are only 3 tables with a total of 6 chairs. They have no booster seats or high chairs. There is no seating outside like other neighboring food establishments have. Not kid friendly.
i am very disappointed. i ordered the hot cookie thing and let me tell u, the cookie was not hot. it’s hard and not easy to eat. also the description of the hot cookie thing said there would be cookie dough, let me tell u there is none. i am very upset. the staff is nice tho.
Readily available treat. Nice service by great staff.Waiting line was long but great coordination by staff got every one gone in no time
Always consistent. Ordered frozen Reece cupcakes. Kids and husband loved them. They were premade, so ready when I walked in to grab and go.
Favorite ice cream place EVER!!! They never go skimpy or anything, and I love getting the waffle bowl, sometimes chocolate dipped with sprinkles depending on my mood. I love mudpie mojo and peanutbuttercup perfection!! Currently they also have the animal crossing paradise one which looks simple but it's actually SO delicious & I highly recommend! My favorite though is the take 5 flavor!! It's seasonal, so it won't be out forever, but I love the pretzels and the peanutbutter cups and other add ins with the chocolate and peanutbutter!! ??? Legit you cannot go wrong here. Also I've had their birthday cakes, and they're AMAZING!!! I grew up with this place and have always loved going here ?? Definitely has the BEST icecream I've ever had!!
Terrible service! Came here for icecream for my kiddos for an afternoon snack lady barely understood english, them very sloppily made my chocolate icecream for my kids without spoons or anything. Ice cream wasn’t that good either. Will NOT be back to this location unless its different ppl on a different shift
Gonna give you 5 star's, because I like the ice cream. However, as of late you all have been skimping on the toppings, last time I got the strawberry blonde, I asked for marshmallows and sprinkles, I got 1 strawberry and no marshmallows or sprinkles..... I wasn't watching it be made, I was paying for it and only noticed it after I left and was back at my office.... Y'all can do better!
Restaurantji Recommends
Gonna give you 5 star's, because I like the ice cream. However, as of late you all have been skimping on the toppings, last time I got the strawberry blonde, I asked for marshmallows and sprinkles, I got 1 strawberry and no marshmallows or sprinkles..... I wasn't watching it be made, I was paying for it and only noticed it after I left and was back at my office.... Y'all can do better!
Had the banana caramel crunch. It was out of the world. Service was friendly. Place was clean . Busy .
Atmosphere: 5
Food: 5
Service: 5
I was in the Carmel area and decided to get cold stone. My usual store is 82nd street or Broadripple and I go ALOT. Clay terrace gave me the "like it" amount of ice cream and I paid for a "love it size"! 1st bad experience ever. I guess I better stick to my county!
You will get all verities of ice cream, we love it
Great!! The workers work very quickly and there are a ton of toppings options. Their dairy free flavors are also delicious and taste just like the real thing. I come here all the time and always leave happy:)