I have historically been a satisfied customer of this Panera location, however my last two experiences have been less than satisfactory. Food has been sloppily made and ingredients incorrect- received a tuna sandwich that was a lump of tuna on bread without the tomato or lettuce and then the next tuna sandwich was again a lump of tuna with overflowing lettuce. My last two Greek salads have been incorrect with cucumbers, shredded banana peppers, and chicken added in, and missing tomatoes. I hope whatever issues are going on can be corrected!
Atmosphere: 4
Food: 2
Service: 3
Matt Perrin
Worst service I have ever received. Cashier got my food order wrong, the staff was very rude. I ordered a full chipotle chicken and only received half. Communication was terrible. The manager needs to re train their employees on customer service, as this establishment is extremely lacking in that regard. Never coming here again.
Atmosphere: 1
Food: 1
Service: 1
Talitha H
Staff was RUDE and EXTREMELY slow. When contacting the store manager she was apologetic and was going to correct the situation but didn't end up doing so. Never had this kind of experience at a Panera but was VERY disappointed.
Poor checking at the pick up counter. Manager didn’t apologize even once for missing the item. Not sure who trained him. Clearly was told only to return the money and that would solve any inconveniences related to getting an incomplete order.
Matt
Panera bread always hits the spot. Tomato basil broccoli cheddar soup are both delicious! They could cut down on the salt a bit but every restaurant goes a little too much on the salt.
Atmosphere: 5
Food: 5
Service: 5
Alan Schultz Realtor
Very good menu.. See good place to eat and relax. Food is very good. Some portions seem to be shrinking a bit since our last visits? Friendly helpful staff.
Atmosphere: 4
Food: 4
Service: 5
Mary Ladd
The manager was rude and yelled at us because we had shown up there for an online order and mistakenly placed it at the wrong Panera. Kindness goes a long way, even if you are trying to redirect someone.
Atmosphere: 1
Food: 1
Service: 1
Owen Simons
Employee was very
Atmosphere: 2
Food: 2
Service: 1
Nish
It was my first time in Carmel location. Plenty of seating area was available during working day after 5.00 pm. I like they have microwave to warm.
$16 for fist full of Baja Bowl with chicken!!! I ordered at the kiosk and did not tip because... self service and all. Food quantity was HALF of what is shown in their menu picture (was it because of no tip?)!!! I am not coming here in future. This is stealing from customers!!!
Atmosphere: 2
Food: 1
Service: 1
Priscilla Christman
There was no one a front. We never were ask if we needed anything. When they did walk by. Food was not that great. Trash outside was over flowing. Not the best Panera I've been
Atmosphere: 2
Food: 3
Service: 1
Aaron
Wife and I had hair in both of our dishes, food was warm. Overall it was okay, they just didn’t make it right which was
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: French Baguette
izzy l
i love panera!!!! the food is good and the staff are friendly. the unlimited sip club is really nice. it’s fast and mostly healthy which is a plus. not that busy, only problem is that they only keep one kiosk open most of the time which gets bad when there are several people waiting
Cole Bramblett
This place served us really bad soup. Both my girlfriend and I are sick just 15 mins after leaving and ordered the same broccoli cheddar soup. Horrible standard at this Panera!
I have historically been a satisfied customer of this Panera location, however my last two experiences have been less than satisfactory. Food has been sloppily made and ingredients incorrect- received a tuna sandwich that was a lump of tuna on bread without the tomato or lettuce and then the next tuna sandwich was again a lump of tuna with overflowing lettuce. My last two Greek salads have been incorrect with cucumbers, shredded banana peppers, and chicken added in, and missing tomatoes. I hope whatever issues are going on can be corrected!
Atmosphere: 4
Food: 2
Service: 3
Worst service I have ever received. Cashier got my food order wrong, the staff was very rude. I ordered a full chipotle chicken and only received half. Communication was terrible. The manager needs to re train their employees on customer service, as this establishment is extremely lacking in that regard. Never coming here again.
Atmosphere: 1
Food: 1
Service: 1
Staff was RUDE and EXTREMELY slow. When contacting the store manager she was apologetic and was going to correct the situation but didn't end up doing so. Never had this kind of experience at a Panera but was VERY disappointed.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Panera Bread, Broccoli Cheddar, Roll, Chocolate Croissant, Salad
Poor checking at the pick up counter. Manager didn’t apologize even once for missing the item. Not sure who trained him. Clearly was told only to return the money and that would solve any inconveniences related to getting an incomplete order.
Panera bread always hits the spot. Tomato basil broccoli cheddar soup are both delicious! They could cut down on the salt a bit but every restaurant goes a little too much on the salt.
Atmosphere: 5
Food: 5
Service: 5
Very good menu.. See good place to eat and relax. Food is very good. Some portions seem to be shrinking a bit since our last visits? Friendly helpful staff.
Atmosphere: 4
Food: 4
Service: 5
The manager was rude and yelled at us because we had shown up there for an online order and mistakenly placed it at the wrong Panera. Kindness goes a long way, even if you are trying to redirect someone.
Atmosphere: 1
Food: 1
Service: 1
Employee was very
Atmosphere: 2
Food: 2
Service: 1
It was my first time in Carmel location. Plenty of seating area was available during working day after 5.00 pm. I like they have microwave to warm.
Atmosphere: 5
Food: 5
Service: 5
Always a good place to work or relax for
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
$16 for fist full of Baja Bowl with chicken!!! I ordered at the kiosk and did not tip because... self service and all. Food quantity was HALF of what is shown in their menu picture (was it because of no tip?)!!! I am not coming here in future. This is stealing from customers!!!
Atmosphere: 2
Food: 1
Service: 1
There was no one a front. We never were ask if we needed anything. When they did walk by. Food was not that great. Trash outside was over flowing. Not the best Panera I've been
Atmosphere: 2
Food: 3
Service: 1
Wife and I had hair in both of our dishes, food was warm. Overall it was okay, they just didn’t make it right which was
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: French Baguette
i love panera!!!! the food is good and the staff are friendly. the unlimited sip club is really nice. it’s fast and mostly healthy which is a plus. not that busy, only problem is that they only keep one kiosk open most of the time which gets bad when there are several people waiting
This place served us really bad soup. Both my girlfriend and I are sick just 15 mins after leaving and ordered the same broccoli cheddar soup. Horrible standard at this Panera!
Food: 1