This place is under new management I think. No one working there knows how to ring up orders or cook pizza. They removed everything but pizza from the menu and they can't do that right. All of our pizzas were burnt. The crust was full of burnt cornmeal. They are obviously aren't cleaning the ovens. Just a bad experience over all. We loved this place when it opened but will not be going back.
Kristi D.
Good food but will not be ordering from here again. First the good. We are originally from Chicago where we have lots of great pizza options. Rosati's isn't the best Chicago pizza but it's a decent go-to especially when outside of the Chicago area. We've ordered from here a couple of times. We thought the pizza was good and were really happy to find a good pizza place in our new hometown of Carmel. ****The reason we will not be ordering from here again is because I placed on online order for delivery. I waited 15min past the the stated delivery estimate to inquire about my delivery (which was over an hour from the time I placed the order) only to be told they had no delivery drivers. What?! No drivers and zero communication from them! They said they could get the order ready and deliver it (what changed?) and the best they could do for me was 30% off my NEXT order. Nothing for the current order, nothing for my wasted time and current frustration. I cancelled the order and requested a refund and was HUNG UP ON! I called back again letting them know how rude, unnecessary and unprofessional that was. I emailed corporate and got a response from this store basically saying "sorry...the hang up was an accident" (no one said that it was an accident when I called back) "our bad...we'll try to do better...hope you consider us again". Upon that response I've decided I tried to give them the opportunity to make this right and they did not. I'm not giving business to a place that clearly lacks customer service and does not seem to genuinely value me as a customer. My advice...call ahead to make sure they indeed have delivery when you need it.
Debbie Brewster
They gave me someone else’s pizza. I live 30 minutes away. Called spoke to a guy who said he would call his manager and call me back. I was asking for some type of credit as it was too lates to wait for a remake and drive 30 minutes to pick up. Never called back never received credit. The pizza was sausage which I can’t eat.
Randy Ezell
Ordered carry out Saturday 10/16. Always ask for well done. Also ordered a salad. No raspberry vinaigrette, no basalmic, no Caesar, no cheese sauce for dipping. The last two times in we asked for well done and it’s barely been done let alone well done. Checked it tonight before I left and once again cheese barely melted. Asked to have them put it back in the oven. They said they dropped and wanted to know if we wanted a refund. I said to remake it. For my troubles a whole 5% the next time I’m in. While waiting for the remake the phone never stopped ringing and the gal behind the counter sat there doing nothing and never answered it. I’m sure I won’t be back to take advantage of that whopping 5%! Time to find a new pizza joint in Carmel.
Seth Johnson
Wow some great pizza, and fantastic breadsticks! The 14 inch pizza says it feeds three to four, but when you get breadsticks and other small items, it really all feeds 3-4 people for a couple meals. Really good, pretty quick for the stuffed pizza, and a great value for the money. I'll be back!
David Stidham
Simply the best pizza I have ever eaten.
Indmom11
Editing review due to quick reply- thank you so much. That is all I wanted- someone to confirm we would get a refund and to explain why there was a problem nicely and apologize. Appreciate it. I realize these are tough times to get help.We were very disappointed when we placed an online order, paid for it, then showed up an hour later only to be told that no one could make pizza. The door was actually locked. The only worker there apparently isn’t trained. I spoke with the manager on the phone and she was unable to provide any proof of a refund. She also seemed very frustrated.My thought is that if you can’t make pizza there should be a way to indicate closed on the website and to NOT take peoples money. Now I have to worry a charge will not be reversed and I have to call my credit card company.I know there is a shortage of workers, and I don’t want to blame the ones who show up, but this is really unacceptable. I asked for contact info for the owner but they would not provide it so I am writing this review hoping the person in charge will read it and make sure it doesn’t happen again. It is poor customer service and puts your workers in a bad position.
Dana Renay
After waiting row over an hour for delivery, I called and my pizza was still sitting there - getting cold. I assumed my pizza had been there for a bit and asked if they would make sure it was fresh before they delivered.I waited for another 20 minutes and the pizza arrived. It looked like a pizza that had been sitting on the counter for a long time - cold and dry.Such a hummer.
Linda Gagyi
Wait time was short, pizza was custom and accurate. It was delicious! Service was efficient and friendly.
Gail Waltz
We got a small Chicago style pizza and it was amazing. Would get it again. We also got a spinach tomato bread. It was good. It could have used a little more baking time, but was still good. We were very happy with our food
Got Rosati's "Deluxe" (aka "Garbage") Pizza tonight. It was excellent--juicy, perfectly cooked thin crust, ready for pickup exactly on time. Medium size was just right for two.Small store, clean. Good service.
Becky Roth
Love there monster pizza and all There salads pasta dishes and sandwiches . Fast service/delivery Nice customer service! ⭐️⭐️⭐️⭐️⭐️
Kyle Park
Pizza was cold and a complete mess. $40 for this. I did not ask for contact-less delivery but nobody notified me. It was left on my front porch. I will never order from them again.
Steve Smith
We ordered in Carmel, Indiana after a long day of baseball games. We were able to track our order every step of the way and it showed up exactly when it was supposed to. Though the stuffed crust pizza was a little on the expensive side, it was well worth the money. I have never seen so much care go into a delivery pizza. It was practically gift wrapped! It was fantastic! We will be back in the area in a few weeks and we will definitely be ordering again! Nice work!
Gregg Durham
The pizza was very good with a ample amount of ingredients and cheese. we ordered the thin crust. Be ready for a shock when the total price comes as I ordered (2) 16 inch one item pizzas and my bill was $46. I looked for coupons or specials and none could be found.
This place is under new management I think. No one working there knows how to ring up orders or cook pizza. They removed everything but pizza from the menu and they can't do that right. All of our pizzas were burnt. The crust was full of burnt cornmeal. They are obviously aren't cleaning the ovens. Just a bad experience over all. We loved this place when it opened but will not be going back.
Good food but will not be ordering from here again. First the good. We are originally from Chicago where we have lots of great pizza options. Rosati's isn't the best Chicago pizza but it's a decent go-to especially when outside of the Chicago area. We've ordered from here a couple of times. We thought the pizza was good and were really happy to find a good pizza place in our new hometown of Carmel. ****The reason we will not be ordering from here again is because I placed on online order for delivery. I waited 15min past the the stated delivery estimate to inquire about my delivery (which was over an hour from the time I placed the order) only to be told they had no delivery drivers. What?! No drivers and zero communication from them! They said they could get the order ready and deliver it (what changed?) and the best they could do for me was 30% off my NEXT order. Nothing for the current order, nothing for my wasted time and current frustration. I cancelled the order and requested a refund and was HUNG UP ON! I called back again letting them know how rude, unnecessary and unprofessional that was. I emailed corporate and got a response from this store basically saying "sorry...the hang up was an accident" (no one said that it was an accident when I called back) "our bad...we'll try to do better...hope you consider us again". Upon that response I've decided I tried to give them the opportunity to make this right and they did not. I'm not giving business to a place that clearly lacks customer service and does not seem to genuinely value me as a customer. My advice...call ahead to make sure they indeed have delivery when you need it.
They gave me someone else’s pizza. I live 30 minutes away. Called spoke to a guy who said he would call his manager and call me back. I was asking for some type of credit as it was too lates to wait for a remake and drive 30 minutes to pick up. Never called back never received credit. The pizza was sausage which I can’t eat.
Ordered carry out Saturday 10/16. Always ask for well done. Also ordered a salad. No raspberry vinaigrette, no basalmic, no Caesar, no cheese sauce for dipping. The last two times in we asked for well done and it’s barely been done let alone well done. Checked it tonight before I left and once again cheese barely melted. Asked to have them put it back in the oven. They said they dropped and wanted to know if we wanted a refund. I said to remake it. For my troubles a whole 5% the next time I’m in. While waiting for the remake the phone never stopped ringing and the gal behind the counter sat there doing nothing and never answered it. I’m sure I won’t be back to take advantage of that whopping 5%! Time to find a new pizza joint in Carmel.
Wow some great pizza, and fantastic breadsticks! The 14 inch pizza says it feeds three to four, but when you get breadsticks and other small items, it really all feeds 3-4 people for a couple meals. Really good, pretty quick for the stuffed pizza, and a great value for the money. I'll be back!
Simply the best pizza I have ever eaten.
Editing review due to quick reply- thank you so much. That is all I wanted- someone to confirm we would get a refund and to explain why there was a problem nicely and apologize. Appreciate it. I realize these are tough times to get help.We were very disappointed when we placed an online order, paid for it, then showed up an hour later only to be told that no one could make pizza. The door was actually locked. The only worker there apparently isn’t trained. I spoke with the manager on the phone and she was unable to provide any proof of a refund. She also seemed very frustrated.My thought is that if you can’t make pizza there should be a way to indicate closed on the website and to NOT take peoples money. Now I have to worry a charge will not be reversed and I have to call my credit card company.I know there is a shortage of workers, and I don’t want to blame the ones who show up, but this is really unacceptable. I asked for contact info for the owner but they would not provide it so I am writing this review hoping the person in charge will read it and make sure it doesn’t happen again. It is poor customer service and puts your workers in a bad position.
After waiting row over an hour for delivery, I called and my pizza was still sitting there - getting cold. I assumed my pizza had been there for a bit and asked if they would make sure it was fresh before they delivered.I waited for another 20 minutes and the pizza arrived. It looked like a pizza that had been sitting on the counter for a long time - cold and dry.Such a hummer.
Wait time was short, pizza was custom and accurate. It was delicious! Service was efficient and friendly.
We got a small Chicago style pizza and it was amazing. Would get it again. We also got a spinach tomato bread. It was good. It could have used a little more baking time, but was still good. We were very happy with our food
Restaurantji Recommends
Got Rosati's "Deluxe" (aka "Garbage") Pizza tonight. It was excellent--juicy, perfectly cooked thin crust, ready for pickup exactly on time. Medium size was just right for two.Small store, clean. Good service.
Love there monster pizza and all There salads pasta dishes and sandwiches . Fast service/delivery Nice customer service! ⭐️⭐️⭐️⭐️⭐️
Pizza was cold and a complete mess. $40 for this. I did not ask for contact-less delivery but nobody notified me. It was left on my front porch. I will never order from them again.
We ordered in Carmel, Indiana after a long day of baseball games. We were able to track our order every step of the way and it showed up exactly when it was supposed to. Though the stuffed crust pizza was a little on the expensive side, it was well worth the money. I have never seen so much care go into a delivery pizza. It was practically gift wrapped! It was fantastic! We will be back in the area in a few weeks and we will definitely be ordering again! Nice work!
The pizza was very good with a ample amount of ingredients and cheese. we ordered the thin crust. Be ready for a shock when the total price comes as I ordered (2) 16 inch one item pizzas and my bill was $46. I looked for coupons or specials and none could be found.