Starbucks off of hazel dell is pretty good with orders. Do take the time out of your schedule to order, the lines are long. Please be patient with them. They are good workers.
I often go to the Starbucks and most everyone is friendly. However yesterday around 830 am (3/18/24), the young girl who was at the drive thru window was extremely rude. Basically tossed my drink at me, and didn’t ask if I wanted a stopper. And no sleeve on the cup (for a hot drink). She then slammed the window closed! I will definitely be reconsidering my quick coffee options going forward.
Atmosphere: 2
pritama kundu
I love this place.. It is the closest Starbucks..for me ..they are very busy here.. but always smiling . With the dull weather , this place will bring a smile on your face..
Atmosphere: 5
Food: 4
Service: 5
Thomas B
Slowest Starbucks around. Lack of effort by staff and bad overall experience.
Atmosphere: 2
Food: 2
Service: 1
Richard Joseph
Convenient location with a nice drive-thru and extremely friendly staff, thanks!
Atmosphere: 5
Food: 5
Service: 5
Steve Comstock
Busy, but efficient staff.
Atmosphere: 5
Food: 5
Service: 5
Susie Lewis
When they’re open it’s great. Not enough employees available to keep the store staffed. Frequently closed or restricted to drive-thru only. The business can’t make money if they’re not open and customers cannot get value from the app if they can’t make a purchase.
Atmosphere: 5
Food: 5
Service: 1
Alex R
I usually have a great experience at this location but today I was super disappointed. I ordered a regular apple crisp oatmilk shaken espresso. It’s not even close to being full. For an over priced drink not even being filled, kind of a bummer.But, they did upgrade their outdoor seating so it looks cute, but the parking is terrible, the lot is way too small.
Atmosphere: 2
Service: 2
Danielle Lottes
Drink made improperly. I always hate asking for a remake cause some locations are really not happy when you do so. I've noticed often with the chocolate almond milk shaken Expresso it has a tendency to not have the swirl. It's a rare occasion anymore that I get that all good feeling at first taste. I certainly miss that. This is my fav drink. And these drinks aren't cheap!
Atmosphere: 2
Service: 2
Stephen Battiato
Food is fine but expect it to get to you very slow especially in the early afternoon, avoid if you can because if you’re not in the drive thru you will be waiting a long time.
Incredible service, speedy & very kind! These people work hard for this busy location.
Rolink Haus Mobile Detailing Ceramic Coating
Avery Gold is fantastic. Always pleasant, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Stefanie W.
Oh man, I love Starbucks but I was able to experience it during a peak Saturday morning. Our daughter had her first game at CDC, so we dropped her off around 10 since game was at 10:30, and we planned on grabbing coffees. Seeing the drive thru with about 5 cars, we went in to order, thinking it would be smoother, only to find the chaos inside. There was a group of 4 teens ahead of us, ordering individually, but we expected to have to wait a bit. The cashier was pleasant and took our order- 1 dark roast w 3 Splenda, a cream based Frappuccino and a latte. We sat down in the booth area, knowing we'd have to wait but did not anticipate how long. First to come us was my latte, and then we waited another 15 min, before I walked up, telling them we were missing a few items. Noah asked for my name, and said they just hadn't gotten to it yet, and that I should have 2/3 drinks. I informed him we were still missing the dark roast (which is just pouring from the pot)- he was surprised we didn't have it yet and said he'd get it. He's a good expeditor even if his delivery is abrupt. We waited another 10 min, and it was 10:37, so I noticed the girl finally grabbing ingredients that looked like our Frappuccino... many people after us had come and gone... I watched as all I needed was a lid to my drink... she proceeded to fill an empty container of syrup, then started cleaning another accessory, so I leaned over and asked if it my Frappuccino- she's like, yeah I'm working on it... I said, can you please hand it to me, I really need to go! She rolled her eyes, turned around to do something else. I saw Noah sweep it up after a quick convo, and hand it to me. I snapped a pic of the time as soon as I was back in my car. Needless to say- I saw the last 5 points of a game, and heard my daughter played awesome in the first game. I understand being busy, and crazy at Starbucks, but unfortunately, knowing I'm waiting and have already asked politely about my order, I assumed they would make sure it was on its way. Unfortunately, the time printed on my order was 10:18 and the time on my car clock shows 10:46. I know for a fact I was in that store waiting to order at 10:10-15... I know it's a busy location but it was pretty disorganized for a 3 drink order to take 45 minutes, 2 reminders, and a missed first game. Unfortunate.
Doug B.
They don't care and get upset if you ask. To busy talking to their friends that work with them
Jon O.
It's honestly not my usual MO to leave a review for a national chain like Starbucks, but rather focus on shedding light on local spots. However, I always have to give a shout out for exceptional service and customer care! I like this Starbucks location in general. Lots of seating...plenty of power outlets for laptops...not too congested. Overall great vibes. But I just got blown away by a top level interaction from my barista Clara! I walked in and started out a little bummed when she informed me that the syrup for the nitro cold brew I wanted was out. It happens...first world problems. However, I immediately see the gears turning as Clara begins thinking of ways to make something similar and comes up with a drink that I ended up liking even BETTER than my original order. She totally could've just stared at me blankly while waiting for me to come up with plan B. Instead, she turned a potential disappointment into a customer service highlight. Given that gift, like the seasonal syrups, she may be here for a limited time only.Cheers!
Starbucks off of hazel dell is pretty good with orders. Do take the time out of your schedule to order, the lines are long. Please be patient with them. They are good workers.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Vanilla Bean Custard Danish, Vanilla Bean Crème Frappuccino Blended Crème
I often go to the Starbucks and most everyone is friendly. However yesterday around 830 am (3/18/24), the young girl who was at the drive thru window was extremely rude. Basically tossed my drink at me, and didn’t ask if I wanted a stopper. And no sleeve on the cup (for a hot drink). She then slammed the window closed! I will definitely be reconsidering my quick coffee options going forward.
Atmosphere: 2
I love this place.. It is the closest Starbucks..for me ..they are very busy here.. but always smiling . With the dull weather , this place will bring a smile on your face..
Atmosphere: 5
Food: 4
Service: 5
Slowest Starbucks around. Lack of effort by staff and bad overall experience.
Atmosphere: 2
Food: 2
Service: 1
Convenient location with a nice drive-thru and extremely friendly staff, thanks!
Atmosphere: 5
Food: 5
Service: 5
Busy, but efficient staff.
Atmosphere: 5
Food: 5
Service: 5
When they’re open it’s great. Not enough employees available to keep the store staffed. Frequently closed or restricted to drive-thru only. The business can’t make money if they’re not open and customers cannot get value from the app if they can’t make a purchase.
Atmosphere: 5
Food: 5
Service: 1
I usually have a great experience at this location but today I was super disappointed. I ordered a regular apple crisp oatmilk shaken espresso. It’s not even close to being full. For an over priced drink not even being filled, kind of a bummer.But, they did upgrade their outdoor seating so it looks cute, but the parking is terrible, the lot is way too small.
Atmosphere: 2
Service: 2
Drink made improperly. I always hate asking for a remake cause some locations are really not happy when you do so. I've noticed often with the chocolate almond milk shaken Expresso it has a tendency to not have the swirl. It's a rare occasion anymore that I get that all good feeling at first taste. I certainly miss that. This is my fav drink. And these drinks aren't cheap!
Atmosphere: 2
Service: 2
Food is fine but expect it to get to you very slow especially in the early afternoon, avoid if you can because if you’re not in the drive thru you will be waiting a long time.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Incredible service, speedy & very kind! These people work hard for this busy location.
Avery Gold is fantastic. Always pleasant, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Oh man, I love Starbucks but I was able to experience it during a peak Saturday morning. Our daughter had her first game at CDC, so we dropped her off around 10 since game was at 10:30, and we planned on grabbing coffees. Seeing the drive thru with about 5 cars, we went in to order, thinking it would be smoother, only to find the chaos inside. There was a group of 4 teens ahead of us, ordering individually, but we expected to have to wait a bit. The cashier was pleasant and took our order- 1 dark roast w 3 Splenda, a cream based Frappuccino and a latte. We sat down in the booth area, knowing we'd have to wait but did not anticipate how long. First to come us was my latte, and then we waited another 15 min, before I walked up, telling them we were missing a few items. Noah asked for my name, and said they just hadn't gotten to it yet, and that I should have 2/3 drinks. I informed him we were still missing the dark roast (which is just pouring from the pot)- he was surprised we didn't have it yet and said he'd get it. He's a good expeditor even if his delivery is abrupt. We waited another 10 min, and it was 10:37, so I noticed the girl finally grabbing ingredients that looked like our Frappuccino... many people after us had come and gone... I watched as all I needed was a lid to my drink... she proceeded to fill an empty container of syrup, then started cleaning another accessory, so I leaned over and asked if it my Frappuccino- she's like, yeah I'm working on it... I said, can you please hand it to me, I really need to go! She rolled her eyes, turned around to do something else. I saw Noah sweep it up after a quick convo, and hand it to me. I snapped a pic of the time as soon as I was back in my car. Needless to say- I saw the last 5 points of a game, and heard my daughter played awesome in the first game. I understand being busy, and crazy at Starbucks, but unfortunately, knowing I'm waiting and have already asked politely about my order, I assumed they would make sure it was on its way. Unfortunately, the time printed on my order was 10:18 and the time on my car clock shows 10:46. I know for a fact I was in that store waiting to order at 10:10-15... I know it's a busy location but it was pretty disorganized for a 3 drink order to take 45 minutes, 2 reminders, and a missed first game. Unfortunate.
They don't care and get upset if you ask. To busy talking to their friends that work with them
It's honestly not my usual MO to leave a review for a national chain like Starbucks, but rather focus on shedding light on local spots. However, I always have to give a shout out for exceptional service and customer care! I like this Starbucks location in general. Lots of seating...plenty of power outlets for laptops...not too congested. Overall great vibes. But I just got blown away by a top level interaction from my barista Clara! I walked in and started out a little bummed when she informed me that the syrup for the nitro cold brew I wanted was out. It happens...first world problems. However, I immediately see the gears turning as Clara begins thinking of ways to make something similar and comes up with a drink that I ended up liking even BETTER than my original order. She totally could've just stared at me blankly while waiting for me to come up with plan B. Instead, she turned a potential disappointment into a customer service highlight. Given that gift, like the seasonal syrups, she may be here for a limited time only.Cheers!