I went and got my normal coffee tonight still trying to give the new owners another chance well I made a wrong decision. They handed me my cup and it was not full. I said something to the little girl at the window and she said she could fill it up forMe and I said that would be great. Well her idea of filling it up was cramming the cup with ice. that means you guys robbing people when you mess up and don’t correct it. Was she nice yes. Did she put it off on the guy working there yes she did. If you guys feel good about robbing people well shame on you. I’ve been coming to this location for a long time and since the new ownership you guys suck.
Atmosphere: 1
Food: 1
Service: 2
C Anderson
I absolutely LOVE this place! They're very patient when I have a large drive through order and always double check to make sure everything is correct on my order. My favorite place to get coffee. I love lattes and they always make them perfectly. I've never had anything but the grilled cheese here but they're always toasted perfectly, awesome amount of cheese and I really enjoy the fact that the toasted bread isn't greasy on the outside. It's the only place I'll buy my grilled cheese from.
I used to go for my coffee here at least 3 time per week btw $8 dollars drink. It seems like the franchise have a new owner and workers, i order my pickup "less ice" every time, and my cup had 3/4 of ice, so respectfully i asked the employee to fix it which he did but not without letting me know his opinion about what he considered "less ice", he went to the back and literally pulled the ice of my cup and gave me a drink that wasn't even full any more, he handled this drink that was missing a ton of coffe scramble and mix (gross looking with weep cream all over). I asked him why i was missing so much product and he and the coworker lady started to give me a peace of their mind and passive-aggressive "educating me" about a drink that I've been ordering for months before the "new owner" giving a buch of excuses about the new owner and how they were gonna extra charge me if i wanted my coffee full and trying to tell me that if they fill my cup it wasn't gonna taste right becuse the new owner told them so. After they both let me have it just for asking 1 question he offered to remake the drink, close the window and they both started talking laud their own language while they both were giving unfriendly looks, it really make me fill uncomfortable and unwelcome. Then he finally gave me my drink and again my new drink wasn't full.... less ice but not quite full. I've worked in customer service for years so I've beenb on the other side dealing with mean people, and i would never fell entitled to being rude with anyone that is offering a service. Clearly the new owner is trying to save money on food cost by selling me a cup of ice for $8, also on the side of the cup has marks to show the amount of ice (ez ice/regular) with little cubes of ice pictured and the worker have the audacity to tell me that those cubes of ice with lines pictured in the cup are the measurements for the milk?
Atmosphere: 1
Food: 1
Service: 1
Cristina Rocha
Ever since the new owners have taken over this location everything has gone downhill. I just placed an order through the mobile app and my hash browns were burnt!! My omelette bites looked like they got taken out just in time before they started to burn and any time I go get coffee anymore it's a hit or miss. The staff is not friendly at all except for a couple of girls. I'm very disappointed this was my go to coffee place but not anymore. :-(
Atmosphere: 2
Food: 2
Service: 2
Courtney Baker-Beck
I did a mobile order, which was smooth and easy to use. Simple process too when I got to the drive thru speaker. However, my donuts seemed like they were day old donuts, a little dried out. The lady that took care of me once I got up to the window didn't even say anything except to ask if my order was for me. I get it was roughly 7 in the morning, but working in the service industry you still need to be able to greet your customers and thank them. The new energy refresher they have with the mixed berry wasn't bad wish it would have had a tad more mixed berry flavoring in it, but it wasn't too bad. I would love to try the peach to compare that to this one. Otherwise, my hot coffee was hot and mobile process was easy.
Atmosphere: 3
Food: 3
Service: 3
Rich Steinike
Tried DunKings new drink and not bad..with slight taste of
Atmosphere: 3
Food: 4
Service: 4
Cate Wade
Made my drinks wrong, I ordered food and didn’t receive it either. Then the person wouldn’t give me my receipt to see what she charged me for. They didn’t fill any of the 3 coffees up properly and put a broken lid on my coffee so when I attempted to take. drink it poured all of my car and my
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bagels, Donuts
Sun Lemunyon
Kid-friendliness: Not much for kids while waiting for service.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Munchkins Donut Hole Treats
Shawn Pinnyei
1 more star than I wanted to give. Free hair and whatever the **** was attached. Manager was more concerned with my language than the terd with hair found in my bag. No apologies given by manager.
Atmosphere: 1
Food: 1
Service: 1
kimme04
I love Dunkin coffee drinks, but the service lacks something to be desired. Especially if you go in. They have a machine to take your order, but only when paying by card. Otherwise, you have to wait and be ignored until you can get someone's attention to come take your order. Then, wait until ALL of the drive thru orders are completed before someone will finally start your order. As far as the "atmosphere" there is none. The only people who eat there are the workers. Everything is just hard plastic and usually dirty and unappealing. My recommendation is to just wait in the huge line the wraps around the building and through the parking lots, because you are not going to get any better service if you go inside.
Quick and kind service, cheap and amazing. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Lakey Coughlin
Ridiculous that I had to come inside to grab a doordash order when the drive thru wasn’t busy at all. Unfriendly staff.
Atmosphere: 1
Food: 1
Service: 1
Mary Berry
Beautiful, clean and friendly environment. I was delighted with the friendly, fast service and the care taken to put my order together. I got a dozen donuts and they were all wonderfully fresh and fabulous. The Saturday morning staff was outstanding. Thank you!Parking: Parking can be limited depending on what time of day because of other businesses in the same strip mall but there is a good flow so you can generally find an open spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Jeff Wolfer
Shouldn't take 15 minutes for a drink and 2 breakfast roll ups with no one in
I went and got my normal coffee tonight still trying to give the new owners another chance well I made a wrong decision. They handed me my cup and it was not full. I said something to the little girl at the window and she said she could fill it up forMe and I said that would be great. Well her idea of filling it up was cramming the cup with ice. that means you guys robbing people when you mess up and don’t correct it. Was she nice yes. Did she put it off on the guy working there yes she did. If you guys feel good about robbing people well shame on you. I’ve been coming to this location for a long time and since the new ownership you guys suck.
Atmosphere: 1
Food: 1
Service: 2
I absolutely LOVE this place! They're very patient when I have a large drive through order and always double check to make sure everything is correct on my order. My favorite place to get coffee. I love lattes and they always make them perfectly. I've never had anything but the grilled cheese here but they're always toasted perfectly, awesome amount of cheese and I really enjoy the fact that the toasted bread isn't greasy on the outside. It's the only place I'll buy my grilled cheese from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Iced Coffee Mocha Cream and Sugar, Munchkins Donut Hole Treats
I used to go for my coffee here at least 3 time per week btw $8 dollars drink. It seems like the franchise have a new owner and workers, i order my pickup "less ice" every time, and my cup had 3/4 of ice, so respectfully i asked the employee to fix it which he did but not without letting me know his opinion about what he considered "less ice", he went to the back and literally pulled the ice of my cup and gave me a drink that wasn't even full any more, he handled this drink that was missing a ton of coffe scramble and mix (gross looking with weep cream all over). I asked him why i was missing so much product and he and the coworker lady started to give me a peace of their mind and passive-aggressive "educating me" about a drink that I've been ordering for months before the "new owner" giving a buch of excuses about the new owner and how they were gonna extra charge me if i wanted my coffee full and trying to tell me that if they fill my cup it wasn't gonna taste right becuse the new owner told them so. After they both let me have it just for asking 1 question he offered to remake the drink, close the window and they both started talking laud their own language while they both were giving unfriendly looks, it really make me fill uncomfortable and unwelcome. Then he finally gave me my drink and again my new drink wasn't full.... less ice but not quite full. I've worked in customer service for years so I've beenb on the other side dealing with mean people, and i would never fell entitled to being rude with anyone that is offering a service. Clearly the new owner is trying to save money on food cost by selling me a cup of ice for $8, also on the side of the cup has marks to show the amount of ice (ez ice/regular) with little cubes of ice pictured and the worker have the audacity to tell me that those cubes of ice with lines pictured in the cup are the measurements for the milk?
Atmosphere: 1
Food: 1
Service: 1
Ever since the new owners have taken over this location everything has gone downhill. I just placed an order through the mobile app and my hash browns were burnt!! My omelette bites looked like they got taken out just in time before they started to burn and any time I go get coffee anymore it's a hit or miss. The staff is not friendly at all except for a couple of girls. I'm very disappointed this was my go to coffee place but not anymore. :-(
Atmosphere: 2
Food: 2
Service: 2
I did a mobile order, which was smooth and easy to use. Simple process too when I got to the drive thru speaker. However, my donuts seemed like they were day old donuts, a little dried out. The lady that took care of me once I got up to the window didn't even say anything except to ask if my order was for me. I get it was roughly 7 in the morning, but working in the service industry you still need to be able to greet your customers and thank them. The new energy refresher they have with the mixed berry wasn't bad wish it would have had a tad more mixed berry flavoring in it, but it wasn't too bad. I would love to try the peach to compare that to this one. Otherwise, my hot coffee was hot and mobile process was easy.
Atmosphere: 3
Food: 3
Service: 3
Tried DunKings new drink and not bad..with slight taste of
Atmosphere: 3
Food: 4
Service: 4
Made my drinks wrong, I ordered food and didn’t receive it either. Then the person wouldn’t give me my receipt to see what she charged me for. They didn’t fill any of the 3 coffees up properly and put a broken lid on my coffee so when I attempted to take. drink it poured all of my car and my
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bagels, Donuts
Kid-friendliness: Not much for kids while waiting for service.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Munchkins Donut Hole Treats
1 more star than I wanted to give. Free hair and whatever the **** was attached. Manager was more concerned with my language than the terd with hair found in my bag. No apologies given by manager.
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin coffee drinks, but the service lacks something to be desired. Especially if you go in. They have a machine to take your order, but only when paying by card. Otherwise, you have to wait and be ignored until you can get someone's attention to come take your order. Then, wait until ALL of the drive thru orders are completed before someone will finally start your order. As far as the "atmosphere" there is none. The only people who eat there are the workers. Everything is just hard plastic and usually dirty and unappealing. My recommendation is to just wait in the huge line the wraps around the building and through the parking lots, because you are not going to get any better service if you go inside.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Better service this time, I like the kiosk at the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte, Dunkin' Refreshers, Donuts
Quick and kind service, cheap and amazing. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Ridiculous that I had to come inside to grab a doordash order when the drive thru wasn’t busy at all. Unfriendly staff.
Atmosphere: 1
Food: 1
Service: 1
Beautiful, clean and friendly environment. I was delighted with the friendly, fast service and the care taken to put my order together. I got a dozen donuts and they were all wonderfully fresh and fabulous. The Saturday morning staff was outstanding. Thank you!Parking: Parking can be limited depending on what time of day because of other businesses in the same strip mall but there is a good flow so you can generally find an open spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Shouldn't take 15 minutes for a drink and 2 breakfast roll ups with no one in
Atmosphere: 1
Food: 1
Service: 1