They suck stop selling cappuccino blast at 6:20 for the
Atmosphere: 4
Food: 4
Service: 1
Mel Barracuda
They need to changethe hours on their website. Service is super slow . Huge turn over in staff. Never get a receipt so dont bother calling the number posted at the drive threw part states MAIL BOX FULL. Speaks loud volumes.I now go to the Munster BR..they are the best by far
Charlene Morgan
Staff is very friendly and it is very clean. Love their chocolate ice cream.
Sandi Miller
If you want to go somewhere where they literally ignore you standing there waiting to order, this is the place to go.
Nicole L. Williams
This is the 3rd time we have come here during open hours and the door is locked. This time I even called before coming, to confirm they were open and the door was locked. I was told that they close at 840pm not 9 as it states online. I am a 4th generation Highland resident and I will no longer be a customer of this location. I will drive down to Munster who is open 24hrs and has a friendly staff.
Odessa Garcia (Chacha)
1 car at window. and none for 5 minutes to take my order! Than they don't even give me napkin or a straw for my drink!! My husband had to park and go inside for it!! Never again at this baskin- robins.
J R
I just visited this store to buy my son a strawberry sundae. First off they had no strawberry ice cream, I can understand that, it happens. I get to pay, the cashier was extremely rude. Didn't greet me, and didn't give me my receipt! On top of that we didn't get a spoon to eat with my Sundae, and when I asked them for a spoon they said they had no spoons! How do you not have a spoon to give people to eat ice cream??? When I asked them that, they walked away from the window and ignored me. That is UNEXCEPTABLE customer service!! And when they finally found 1, the employee was wiping it off like it was dirty and she took it from somewhere else! Disgusting!
Kay
They never have any ice cream! How does an ICE CREAM STORE never have any! The worst !
Beast Feeder
Couldn't even place an order because the cashier kept staring off into the distance, not paying attention. Absolutely stupid.
First time trying this one. Ordered a sundae that consisted of 2 scoops of ice cream, and 2 of the 2 scoops of rainbow sherbet on a waffle cone. The sundae barely had caramel on it or nuts. The waffle cones were stale and so old that the Baskin Robbin paper wrapping was literally stuck to it as if it’d been on there for weeks. I had asked for an additional spoon and cup because I planned on taking my cone and dumping it into the cup and when I did, there weren’t even 2 scoops, looked like 1. Overall, definitely not satisfied and will not be back.
Nicole cowart
Worse customer service ever
Karen Baldassari
Closed before I got there, next time I'll call. I've been there before service and ice cream were enjoyable
valena jones
The manger Debra is awesome sauce she made sure my son ice cream cake was awesome and delicious I was grateful how patients she was I will be coming back to this location
They suck stop selling cappuccino blast at 6:20 for the
Atmosphere: 4
Food: 4
Service: 1
They need to changethe hours on their website. Service is super slow . Huge turn over in staff. Never get a receipt so dont bother calling the number posted at the drive threw part states MAIL BOX FULL. Speaks loud volumes.I now go to the Munster BR..they are the best by far
Staff is very friendly and it is very clean. Love their chocolate ice cream.
If you want to go somewhere where they literally ignore you standing there waiting to order, this is the place to go.
This is the 3rd time we have come here during open hours and the door is locked. This time I even called before coming, to confirm they were open and the door was locked. I was told that they close at 840pm not 9 as it states online. I am a 4th generation Highland resident and I will no longer be a customer of this location. I will drive down to Munster who is open 24hrs and has a friendly staff.
1 car at window. and none for 5 minutes to take my order! Than they don't even give me napkin or a straw for my drink!! My husband had to park and go inside for it!! Never again at this baskin- robins.
I just visited this store to buy my son a strawberry sundae. First off they had no strawberry ice cream, I can understand that, it happens. I get to pay, the cashier was extremely rude. Didn't greet me, and didn't give me my receipt! On top of that we didn't get a spoon to eat with my Sundae, and when I asked them for a spoon they said they had no spoons! How do you not have a spoon to give people to eat ice cream??? When I asked them that, they walked away from the window and ignored me. That is UNEXCEPTABLE customer service!! And when they finally found 1, the employee was wiping it off like it was dirty and she took it from somewhere else! Disgusting!
They never have any ice cream! How does an ICE CREAM STORE never have any! The worst !
Couldn't even place an order because the cashier kept staring off into the distance, not paying attention. Absolutely stupid.
They are the best customer service is great
Restaurantji Recommends
delicious
First time trying this one. Ordered a sundae that consisted of 2 scoops of ice cream, and 2 of the 2 scoops of rainbow sherbet on a waffle cone. The sundae barely had caramel on it or nuts. The waffle cones were stale and so old that the Baskin Robbin paper wrapping was literally stuck to it as if it’d been on there for weeks. I had asked for an additional spoon and cup because I planned on taking my cone and dumping it into the cup and when I did, there weren’t even 2 scoops, looked like 1. Overall, definitely not satisfied and will not be back.
Worse customer service ever
Closed before I got there, next time I'll call. I've been there before service and ice cream were enjoyable
The manger Debra is awesome sauce she made sure my son ice cream cake was awesome and delicious I was grateful how patients she was I will be coming back to this location