They put the wrong cookie in our box we politely showed them what we ordered and the girl with the piercings had a nasty attitude. I never felt so offended in my life. I walked out and my brother walked in and said he will just pay for another cookie and the guy with the pink colored hair said he would spit in our cookies. I got friends in high places I won't stop until this get resolved. It was may 15, 2024 at around 9:25 pm
Atmosphere: 1
Service: 1
Brandy Feldhake
The ice cream and cookie combinations are really next level. It's a simple gig, so even when there is a line it moves swiftly. I tried the strawberry basil lemon cookie and it was nothing less than gourmet. The classic chocolate chip is my go to favorite, and I am never disappointed here.. They stay open till 3 am! This is my favorite late night treat!
This place never have salted caramel and always have a long wait before they are done get it together
Atmosphere: 3
Food: 3
Service: 2
Carolyn Smith
Fast warm cookiesYummy for sure!!I love the Peanut butter cup Choc chip
Taylor Snow
I was supposed to receive 4 cookie cakes, I recieved 2. I had to drive to the store to get my other 2 and I’ve been here over 30 minutes and still have not gotten them. The guy working is cussing at customers and the other girl working and has no idea whats going on. Customer service was great a few years ago and really has gone downhill. When I complained to corporate, they sent me a $20 gift card (my order was $165 how does a $20 gift card even make a dent in that?) my advice would be to avoid this place like the plague
Atmosphere: 1
Food: 1
Service: 1
Jacqueline “JackieO” McGee
My son & I ordered cookies & brownies recently & they gave me the idea that they had been sitting out all day. I then called the store located in the Broad Ripple area & informed the "assistant manager" Seth of my dilemma and, well let's just say, that I've never ever been spoken to in such a vile, despicable, rude, spiteful, disrespectful, & condescending manner!!!!! I had to reach out to the corporate office in Philadelphia in order to file a complaint & have both issues rectified!!! By calling corporate, I found out that my "good friend" Seth was actually the Manager It Training (M.I.T.) Go figure!! I requested for my phone call to be pulled & am waiting for a return phone call from the higher ups...Will come back here & give an update once I hear back from someone...Everyone stay blessed & just treat people the way that you would like to be treated!!! It's truly a simple feat!! GOD bless!
Atmosphere: 1
Food: 1
Service: 1
Alyssa Danielle
i love jaz, i think she’s great
Ms.Bosslady Grundy
I rate this 3/5 because the cookies was too expensive. The kids wanted some cookies and we was about to get 12pk but it came up to $45 and some change.. so now I have to disappoint my kids. I can't afford to give them that much for 12 cookies. Smh.. Now I have to think about the rest of the week.. cookies or bread milk and cereal? Cookies or laundry detergent and toilet paper.. smh...ok so we left without cookies.. maybe if I had some tax money we would've got some. We went to get some oreos and icecream. They was happy but I was dying in the inside..not being able to afford 12 cookies.
Guy was a jerk on phone. We’re trying to figure out how our order was messed up. Very unprofessional person. Horrible customer service. Never got my cookies.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookie
Krystal Thomas
Overhyped and overpriced! Just make cookies at home.
Atmosphere: 3
Food: 1
Service: 4
Debra Porter
Sad how far this place has fallen employees clearly don't want to do there job the rude and uncaring. Iv done delivery to recieve incomplete orders. And they do noting about it. When someone spends over 50 dollers for cookies I'd hope they could put in some effort sad to say nope won't be ordering in the future. Especially when my boss didn't get the cookie she ordered.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: S'Mores, Brownie, Snickerdoodle, White Chocolate Macadamia Nut, White Chocolate, Salted Caramel, Cookie, Sugar Cookie
Jon H.
LOL I just got back from this place and I was actually impressed by how condescending the little girl with the short hair and nose ring was. Is this place supposed to be themed like Dick's Last Resort? If so then I will change this from 1 star to 5 stars and definitely come back! The tone in which she said "as you can see" as a response to every question I asked was legendary. I will never forget how condescending she was. But hey, at least she let me know which way to properly open the door before I left. I honestly even looked around for Ashton Kutcher too see if I was being punked but I forgot that show ended years ago lol Anyways, I'll simply try another location some other time. But the Broad Ripple location is an A+ if you're a glutton for punishment!!
LaShaunda
I'm disappointed ? they were out of chocolate chunk and I asked if I could get the triple chocolate chunk but they said no it's the deluxe cookie and I would have to pay an upcharge. It's not the customers fault that your delivery truck didn't come on time. I should have been compensated by being able to substitute cookie choices. The customer service was subpar, and they gave me my cookies in a bag and not a box. This experience was not good and I was highly disappointed.
They put the wrong cookie in our box we politely showed them what we ordered and the girl with the piercings had a nasty attitude. I never felt so offended in my life. I walked out and my brother walked in and said he will just pay for another cookie and the guy with the pink colored hair said he would spit in our cookies. I got friends in high places I won't stop until this get resolved. It was may 15, 2024 at around 9:25 pm
Atmosphere: 1
Service: 1
The ice cream and cookie combinations are really next level. It's a simple gig, so even when there is a line it moves swiftly. I tried the strawberry basil lemon cookie and it was nothing less than gourmet. The classic chocolate chip is my go to favorite, and I am never disappointed here.. They stay open till 3 am! This is my favorite late night treat!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin, Chocolate Chunk
I love this place the cookies are so buttery and delicious
Atmosphere: 5
Food: 5
Service: 5
I love these cookies. The other cookie places don't cook their cookies all the way. Insomnia cooks them to perfection.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Snickerdoodle, Chocolate Chunk, Cookie, Double Chocolate Chunk, Chocolate Chip
This place never have salted caramel and always have a long wait before they are done get it together
Atmosphere: 3
Food: 3
Service: 2
Fast warm cookiesYummy for sure!!I love the Peanut butter cup Choc chip
I was supposed to receive 4 cookie cakes, I recieved 2. I had to drive to the store to get my other 2 and I’ve been here over 30 minutes and still have not gotten them. The guy working is cussing at customers and the other girl working and has no idea whats going on. Customer service was great a few years ago and really has gone downhill. When I complained to corporate, they sent me a $20 gift card (my order was $165 how does a $20 gift card even make a dent in that?) my advice would be to avoid this place like the plague
Atmosphere: 1
Food: 1
Service: 1
My son & I ordered cookies & brownies recently & they gave me the idea that they had been sitting out all day. I then called the store located in the Broad Ripple area & informed the "assistant manager" Seth of my dilemma and, well let's just say, that I've never ever been spoken to in such a vile, despicable, rude, spiteful, disrespectful, & condescending manner!!!!! I had to reach out to the corporate office in Philadelphia in order to file a complaint & have both issues rectified!!! By calling corporate, I found out that my "good friend" Seth was actually the Manager It Training (M.I.T.) Go figure!! I requested for my phone call to be pulled & am waiting for a return phone call from the higher ups...Will come back here & give an update once I hear back from someone...Everyone stay blessed & just treat people the way that you would like to be treated!!! It's truly a simple feat!! GOD bless!
Atmosphere: 1
Food: 1
Service: 1
i love jaz, i think she’s great
I rate this 3/5 because the cookies was too expensive. The kids wanted some cookies and we was about to get 12pk but it came up to $45 and some change.. so now I have to disappoint my kids. I can't afford to give them that much for 12 cookies. Smh.. Now I have to think about the rest of the week.. cookies or bread milk and cereal? Cookies or laundry detergent and toilet paper.. smh...ok so we left without cookies.. maybe if I had some tax money we would've got some. We went to get some oreos and icecream. They was happy but I was dying in the inside..not being able to afford 12 cookies.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Brownie, Cookie
Restaurantji Recommends
Guy was a jerk on phone. We’re trying to figure out how our order was messed up. Very unprofessional person. Horrible customer service. Never got my cookies.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookie
Overhyped and overpriced! Just make cookies at home.
Atmosphere: 3
Food: 1
Service: 4
Sad how far this place has fallen employees clearly don't want to do there job the rude and uncaring. Iv done delivery to recieve incomplete orders. And they do noting about it. When someone spends over 50 dollers for cookies I'd hope they could put in some effort sad to say nope won't be ordering in the future. Especially when my boss didn't get the cookie she ordered.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: S'Mores, Brownie, Snickerdoodle, White Chocolate Macadamia Nut, White Chocolate, Salted Caramel, Cookie, Sugar Cookie
LOL I just got back from this place and I was actually impressed by how condescending the little girl with the short hair and nose ring was. Is this place supposed to be themed like Dick's Last Resort? If so then I will change this from 1 star to 5 stars and definitely come back! The tone in which she said "as you can see" as a response to every question I asked was legendary. I will never forget how condescending she was. But hey, at least she let me know which way to properly open the door before I left. I honestly even looked around for Ashton Kutcher too see if I was being punked but I forgot that show ended years ago lol Anyways, I'll simply try another location some other time. But the Broad Ripple location is an A+ if you're a glutton for punishment!!
I'm disappointed ? they were out of chocolate chunk and I asked if I could get the triple chocolate chunk but they said no it's the deluxe cookie and I would have to pay an upcharge. It's not the customers fault that your delivery truck didn't come on time. I should have been compensated by being able to substitute cookie choices. The customer service was subpar, and they gave me my cookies in a bag and not a box. This experience was not good and I was highly disappointed.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Cookie