Service is always a little slower inside due to drive thru lines being prioritized. The food is always amazing though.
Atmosphere: 5
Food: 5
Service: 4
Joyce Taggart
The place inside was very nice lots of things on the walls and even a vehicle strapped up to the ceiling. We went in and ordered and about 5 minutes after my order they called me to the counter and said they did not have any of the jumbo hot dogs ready and it would be 19 minutes unless I wanted them to Char it then it would be quicker. It was almost 25 minutes later and I went to the counter and it still was not ready so when I did get it The onion rings they gave me with order had been sitting under the heat lamp for a while so they were drying out, was not impressed with any of the service. They seem to be more concerned with playing on their phones and standing around.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chili Cheese Dog
Lisa
It was a drive thru experience. It was a couple hours before close. It took a very long time for someone to answer to take our order. We almost drove away. The order taker had 0 personality. They did take the order correctly. However, after waiting 8 minutes from getting the order taken to receiving the food, it was mostly incorrect. Fresh food takes time. That part I understand and have no problem waiting for. But it was very wrong. And the fryers had old oil and therefore the fries were very dark and so were the chicken strips. The burgers looked delicious however were not what we ordered. The best part was that the manager who answered the phone was very kind and helpful and had personality. They were able to refund my order without me having to return. It could have been a great experience. I will go back. Maybe next time a sit down experience will be better. However it should be just as good through the drive thru.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Italian Beef Sandwich, Burger
Michael McGlinch
Cant go wrong with anything off the menu! Strawberry lemon cake shake is amazing! The original cake is always a winner. Chopped Chicken salad is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Big Beef, Strawberry, Sausage, Gravy, Italian Beef, Onion Rings, Cheese Fries, Cheese Sauce, Chocolate Cake Shake, Fries
Barbara Jurgenson
I had a chili cheese dog with onions delivered this afternoon. I was very disappointed that there was just a tiny dribble of chili. I've gotten this order many times over the years and this is the first time I've been disappointed.
Food: 3
Service: 5
Rob Nevin
I go out of my way for Portillo's.
Atmosphere: 5
Food: 5
Service: 5
pkrieter
Great except a bit pricey.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Beef, Italian Beef
Steven Jackson
It was good and yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Candice Thomas
Not really a fan of the food or the prices.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Italian Beef, Onion Rings
Kirk E Wallace
Always an excellent place to grab a burger or dog. More importantly, do not forget to have the Chocolate Cake!
I’m waiting in line to order, I’m next up and the manager looks at me, says nothing and walks away from the register without taking my order. The service at this location is generally terrible.
Service: 1
Craig Sefton
Italian beef! Fast, clean, and great food.
Atmosphere: 4
Food: 4
Service: 4
Dave Oswalt
Seems kind of expensive. But the atmosphere is cool.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Burger
Lonnie Mitchell
The food and service were great! I will definitely be back!!
Atmosphere: 5
Food: 5
Service: 5
Ron Fisher
As a Louisville resident I have finally found a reason to visit Indianapolis. This place is single handedly keeping this whole city afloat. Probably the best restaurant in Indiana.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Italian Beef, Chocolate Cake Shake
Service is always a little slower inside due to drive thru lines being prioritized. The food is always amazing though.
Atmosphere: 5
Food: 5
Service: 4
The place inside was very nice lots of things on the walls and even a vehicle strapped up to the ceiling. We went in and ordered and about 5 minutes after my order they called me to the counter and said they did not have any of the jumbo hot dogs ready and it would be 19 minutes unless I wanted them to Char it then it would be quicker. It was almost 25 minutes later and I went to the counter and it still was not ready so when I did get it The onion rings they gave me with order had been sitting under the heat lamp for a while so they were drying out, was not impressed with any of the service. They seem to be more concerned with playing on their phones and standing around.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chili Cheese Dog
It was a drive thru experience. It was a couple hours before close. It took a very long time for someone to answer to take our order. We almost drove away. The order taker had 0 personality. They did take the order correctly. However, after waiting 8 minutes from getting the order taken to receiving the food, it was mostly incorrect. Fresh food takes time. That part I understand and have no problem waiting for. But it was very wrong. And the fryers had old oil and therefore the fries were very dark and so were the chicken strips. The burgers looked delicious however were not what we ordered. The best part was that the manager who answered the phone was very kind and helpful and had personality. They were able to refund my order without me having to return. It could have been a great experience. I will go back. Maybe next time a sit down experience will be better. However it should be just as good through the drive thru.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Italian Beef Sandwich, Burger
Cant go wrong with anything off the menu! Strawberry lemon cake shake is amazing! The original cake is always a winner. Chopped Chicken salad is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Big Beef, Strawberry, Sausage, Gravy, Italian Beef, Onion Rings, Cheese Fries, Cheese Sauce, Chocolate Cake Shake, Fries
I had a chili cheese dog with onions delivered this afternoon. I was very disappointed that there was just a tiny dribble of chili. I've gotten this order many times over the years and this is the first time I've been disappointed.
Food: 3
Service: 5
I go out of my way for Portillo's.
Atmosphere: 5
Food: 5
Service: 5
Great except a bit pricey.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Beef, Italian Beef
It was good and yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Not really a fan of the food or the prices.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Italian Beef, Onion Rings
Always an excellent place to grab a burger or dog. More importantly, do not forget to have the Chocolate Cake!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m waiting in line to order, I’m next up and the manager looks at me, says nothing and walks away from the register without taking my order. The service at this location is generally terrible.
Service: 1
Italian beef! Fast, clean, and great food.
Atmosphere: 4
Food: 4
Service: 4
Seems kind of expensive. But the atmosphere is cool.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Burger
The food and service were great! I will definitely be back!!
Atmosphere: 5
Food: 5
Service: 5
As a Louisville resident I have finally found a reason to visit Indianapolis. This place is single handedly keeping this whole city afloat. Probably the best restaurant in Indiana.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Italian Beef, Chocolate Cake Shake