Honestly the pizza is great but somebody needs to get their Management in order because y'all will say that you're on your way and then when you call because it's been way over the time the order was supposed to be here you say that they haven't left yet this has happened several times to me and my neighbors
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Wings
Patrick Wade
Over 30 mins late,terrible customer service pizza was luke warm at best. 40 dollars with tip. Have been hearing from others with the same experience
John Davenport
I ordered a pizza online for my grandmother and it was not delivered. The staff told me they didn't do replacement orders after the fact and then hung up on me and refused to take my calls.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Cano
I was welcomed by smiling faces. You could gel the team worked well together and enjoyed their jobs even on a busy Saturday night. Best gluten free pizza ever.
Atmosphere: 5
Food: 5
Service: 5
Patrick Wentworth
I love Jets pizza!
Atmosphere: 5
Food: 5
Service: 5
Torien
On time.
Atmosphere: 4
Food: 5
Service: 4
Jerry Wilson
THIS PIZZA ? PLACE IS NUMBER:1: ON MY PHONE. BEST PIZZA. IT CAN BE LITTLE PRICEY BUT IT'S VERY VERY
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Jet 10
Mary
We ordered pizza for pick up. I arrived right when the pickup was supposed to be read at 6:35pm. Gave them my name and was told it would be 10 more minutes. After 25 minutes of waiting I asked where our pizza was and the worker looked confused and said they didn’t have one. Another worker came over where I showed my order confirmation email and he said he would work on the order. We didn’t end up getting our order until 7:15pm after 40 minutes of waiting….not to mention the 4 workers they had behind the counter were all standing around doing nothing.
Service: 1
J Mc
“There’s no half button to put half jalapeños on a turbo stick, I’ll just make a note” proceeds to not put jalapeños on turbo sticksIt’s fun to see no matter where you go in Louisville or Indiana any jets that Mike is involved with looks like a big LKeep building snowmen in your car buddy maybe that’ll help ?
Customer service is terrible the manager JACK is a joke, no wonder his employees are miserable because he is too. I will be making a corporate complaint.
Atmosphere: 1
Food: 1
Service: 1
Kathy Bauer
The best of the best. Whether it is when you call or pick up your order, they are very kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
Lee Spelled L-i (Calypso)
I visited because of the memories I have about the previous visit. I wasn't sure the space was open, this time. No one came out, when I walked in. ?
Atmosphere: 5
Food: 5
Service: 5
Stacie Kohart (Stacie K.)
I placed my order and it was ready in 20 minutes. The food was great!
Food: 5
Service: 5
marty baugh
We called to ask how grubhub worked on their website because we wanted half-and-half pizza and it was our first experience at jet's ever. They said we deliver so wegave him the address he was rude from the first call. So we waited the time we was told.The store and delivery driver called us. We missed a call we called him back 6 minutes later. He said he was in Charlestown and they had the complete wrong address. So we called the store back and actually sent the address to the delivery driver which said he would be there in 10 minutes. We waited for an hour still no pizza so we call the store back. We talked to them and they said they had canceled our order.. no call saying we canceled your order. So we asked to talk to the manager and the manager hung up on us immediately. So we call back and the manager's name was Jack. He said there's nothing we can do. We cancelled your order. Your money's back on your card and hung right back up on us without us being able to say a word he was rude unprofessional. So we drove there and ask for the manager Jack and he was rude right off the bat.we asked for the GM. We talked to the GM the next morning. Vince was friendly nice and said he was going to have a talk with Jack about our experience. The GM was nice and to tried to make it right for us and gave us a credit on our order. We are not sure if we will be going back Hope your experience is better than ours.
Delicious salad and staff was friendly and polite
Atmosphere: 5
Food: 5
Service: 5
Honestly the pizza is great but somebody needs to get their Management in order because y'all will say that you're on your way and then when you call because it's been way over the time the order was supposed to be here you say that they haven't left yet this has happened several times to me and my neighbors
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Wings
Over 30 mins late,terrible customer service pizza was luke warm at best. 40 dollars with tip. Have been hearing from others with the same experience
I ordered a pizza online for my grandmother and it was not delivered. The staff told me they didn't do replacement orders after the fact and then hung up on me and refused to take my calls.
Atmosphere: 1
Food: 1
Service: 1
I was welcomed by smiling faces. You could gel the team worked well together and enjoyed their jobs even on a busy Saturday night. Best gluten free pizza ever.
Atmosphere: 5
Food: 5
Service: 5
I love Jets pizza!
Atmosphere: 5
Food: 5
Service: 5
On time.
Atmosphere: 4
Food: 5
Service: 4
THIS PIZZA ? PLACE IS NUMBER:1: ON MY PHONE. BEST PIZZA. IT CAN BE LITTLE PRICEY BUT IT'S VERY VERY
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Jet 10
We ordered pizza for pick up. I arrived right when the pickup was supposed to be read at 6:35pm. Gave them my name and was told it would be 10 more minutes. After 25 minutes of waiting I asked where our pizza was and the worker looked confused and said they didn’t have one. Another worker came over where I showed my order confirmation email and he said he would work on the order. We didn’t end up getting our order until 7:15pm after 40 minutes of waiting….not to mention the 4 workers they had behind the counter were all standing around doing nothing.
Service: 1
“There’s no half button to put half jalapeños on a turbo stick, I’ll just make a note” proceeds to not put jalapeños on turbo sticksIt’s fun to see no matter where you go in Louisville or Indiana any jets that Mike is involved with looks like a big LKeep building snowmen in your car buddy maybe that’ll help ?
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Customer service is terrible the manager JACK is a joke, no wonder his employees are miserable because he is too. I will be making a corporate complaint.
Atmosphere: 1
Food: 1
Service: 1
The best of the best. Whether it is when you call or pick up your order, they are very kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
I visited because of the memories I have about the previous visit. I wasn't sure the space was open, this time. No one came out, when I walked in. ?
Atmosphere: 5
Food: 5
Service: 5
I placed my order and it was ready in 20 minutes. The food was great!
Food: 5
Service: 5
We called to ask how grubhub worked on their website because we wanted half-and-half pizza and it was our first experience at jet's ever. They said we deliver so wegave him the address he was rude from the first call. So we waited the time we was told.The store and delivery driver called us. We missed a call we called him back 6 minutes later. He said he was in Charlestown and they had the complete wrong address. So we called the store back and actually sent the address to the delivery driver which said he would be there in 10 minutes. We waited for an hour still no pizza so we call the store back. We talked to them and they said they had canceled our order.. no call saying we canceled your order. So we asked to talk to the manager and the manager hung up on us immediately. So we call back and the manager's name was Jack. He said there's nothing we can do. We cancelled your order. Your money's back on your card and hung right back up on us without us being able to say a word he was rude unprofessional. So we drove there and ask for the manager Jack and he was rude right off the bat.we asked for the GM. We talked to the GM the next morning. Vince was friendly nice and said he was going to have a talk with Jack about our experience. The GM was nice and to tried to make it right for us and gave us a credit on our order. We are not sure if we will be going back Hope your experience is better than ours.
Atmosphere: 1
Service: 1