Customer service everywhere is declining . I don’t understand why workers think it makes sense to cook food while using their phone , it’s unsanitary. No gloves , no hair nets ….nothing . I walked up worker still on the phone , I order the product still on the phone , she is making the product while phone is in other hand and as it’s cooking still the phone .
Atmosphere: 5
Food: 5
Service: 1
Darryl Clayton
The funnel cake was amazing and delicious would eat it again and again, but the service was poor the person taking my order had a attitude and wasn’t welcoming and mad us feel we was a inconvenience the cashier was on the floor with her friends not paying attention but overall great funnel
Atmosphere: 3
Food: 5
Service: 1
Lacresha Green
Strawberries and whipped cream sprinkles and Gummy Bears on the side ?
Atmosphere: 5
Food: 5
Service: 5
Hope Muhammad
I only have it one star because the funnel cakes taste good. However the service here is horrible. The 2 employees that I have encountered never smile. They seem as though they hate their job. I spoke and the tall gentlemen didn’t even speak back. So we waited at the counter waiting to be serviced as the gentlemen was cleaning and spraying a ton of Fabuluso, still no acknowledgement. He eventually said I will be with y’all in a moment. Okay he continued to spray and clean. Then came around and took our order. Not sure why the morale is so low here, but it is very unwelcoming to say the least. I go to the one in Orland Park they are happy and smiling. The young lady that works here took our ordering and was on her phone the whole time. She put toppings on that we did not ask for. This location has to do better. It’s not a good look at all to be so unprofessional. I will continue to go to the one in Orland just for the good service. You have to treat your customers nice, they are the ones that keep you in business.
A Baelaguna
Finally made it to the funnel man location in Merrillville after being told that the food was delicious. Unfortunately, the service was extremely disappointing. After waiting just a few minutes, a young man came into the shop from the store next door and took our order. No acknowledgment, hellos, thank you, or even a goodbye. I will not be coming back or referring. I did find out the owner passed, hopefully the attitude changes to keep his memory alive, and make him proud by continuing his legacy with good service.
Atmosphere: 5
Food: 5
Service: 1
oldsoul
LOVE the funnel cakes but the guy with the glasses obviously dislikes his job. He never smiles and just isn’t friendly. Maybe the Orland location is better.Thank you for your reply, however he was that way before he passed away.
Patricia M. Pulley
Fantastic Food and Customer ServiceEveryone could take a cue from this place. I visited about a month ago and when I walked in although there was a short line and the staff was busy, I was greeted with a smile and told that I'd be helped shortly. The staff was courteous, professional, friendly and fast with service all at the same time. They were all more than willing to answer any questions that I had, prepared the food in a timely fashion and really made my first experience one of the best I have ever had. This is a great place with a variety of treats for children and adults, and I can't wait to go back!
Alexis R
Literally the reason I come to Southlake Mall! Always great customer service, clean, and the funnel cakes are the best!
Zeja M.
The best funnel cakes I've ever had!!. Last year when I first came to the funnel cake man I was so excited!! The people there are just wonderful the owner was just amazing!! great vibes!! I would come 2 times a week!! I love the funnel cakes and the churros and milkshakes are just as good!! I'm so happy yo be back in Merrillville so I can get me a red velvet funnel cake !!
Rick081677
Every single experience here has been great. People have always been super friendly and my kids loved their funnel cakes.
Excellent place and very yummy. I got the banana pudding and let me tell you it was amazing. You get a lot of toppings for the price and it was amazing. Friendly and did I mention very good. I would highly recommend and for the price. 1000%
Hanna L.
Amazing funnel cake!! Wish is lasted longer . Prices were a little expensive (for me), but a great treat.
Autumn Slaughter
They offer a variety of sweet treats and friendly service. My daughter and I tried the banana pudding funnel cakes and they were delicious!
Angie Styles
The best funnel cakes ever, going back today
Patricia M. Hughley
Fantastic Food and Customer ServiceEveryone could take a cue from this place. I visited about a month ago and when I walked in although there was a short line and the staff was busy, I was greeted with a smile and told that I'd be helped shortly. The staff was courteous, professional, friendly and fast with service all at the same time. They were all more than willing to answer any questions that I had, prepared the food in a timely fashion and really made my first experience one of the best I have ever had. This is a great place with a variety of treats for children and adults, and I can't wait to go back!
Customer service everywhere is declining . I don’t understand why workers think it makes sense to cook food while using their phone , it’s unsanitary. No gloves , no hair nets ….nothing . I walked up worker still on the phone , I order the product still on the phone , she is making the product while phone is in other hand and as it’s cooking still the phone .
Atmosphere: 5
Food: 5
Service: 1
The funnel cake was amazing and delicious would eat it again and again, but the service was poor the person taking my order had a attitude and wasn’t welcoming and mad us feel we was a inconvenience the cashier was on the floor with her friends not paying attention but overall great funnel
Atmosphere: 3
Food: 5
Service: 1
Strawberries and whipped cream sprinkles and Gummy Bears on the side ?
Atmosphere: 5
Food: 5
Service: 5
I only have it one star because the funnel cakes taste good. However the service here is horrible. The 2 employees that I have encountered never smile. They seem as though they hate their job. I spoke and the tall gentlemen didn’t even speak back. So we waited at the counter waiting to be serviced as the gentlemen was cleaning and spraying a ton of Fabuluso, still no acknowledgement. He eventually said I will be with y’all in a moment. Okay he continued to spray and clean. Then came around and took our order. Not sure why the morale is so low here, but it is very unwelcoming to say the least. I go to the one in Orland Park they are happy and smiling. The young lady that works here took our ordering and was on her phone the whole time. She put toppings on that we did not ask for. This location has to do better. It’s not a good look at all to be so unprofessional. I will continue to go to the one in Orland just for the good service. You have to treat your customers nice, they are the ones that keep you in business.
Finally made it to the funnel man location in Merrillville after being told that the food was delicious. Unfortunately, the service was extremely disappointing. After waiting just a few minutes, a young man came into the shop from the store next door and took our order. No acknowledgment, hellos, thank you, or even a goodbye. I will not be coming back or referring. I did find out the owner passed, hopefully the attitude changes to keep his memory alive, and make him proud by continuing his legacy with good service.
Atmosphere: 5
Food: 5
Service: 1
LOVE the funnel cakes but the guy with the glasses obviously dislikes his job. He never smiles and just isn’t friendly. Maybe the Orland location is better.Thank you for your reply, however he was that way before he passed away.
Fantastic Food and Customer ServiceEveryone could take a cue from this place. I visited about a month ago and when I walked in although there was a short line and the staff was busy, I was greeted with a smile and told that I'd be helped shortly. The staff was courteous, professional, friendly and fast with service all at the same time. They were all more than willing to answer any questions that I had, prepared the food in a timely fashion and really made my first experience one of the best I have ever had. This is a great place with a variety of treats for children and adults, and I can't wait to go back!
Literally the reason I come to Southlake Mall! Always great customer service, clean, and the funnel cakes are the best!
The best funnel cakes I've ever had!!. Last year when I first came to the funnel cake man I was so excited!! The people there are just wonderful the owner was just amazing!! great vibes!! I would come 2 times a week!! I love the funnel cakes and the churros and milkshakes are just as good!! I'm so happy yo be back in Merrillville so I can get me a red velvet funnel cake !!
Every single experience here has been great. People have always been super friendly and my kids loved their funnel cakes.
Restaurantji Recommends
Excellent place and very yummy. I got the banana pudding and let me tell you it was amazing. You get a lot of toppings for the price and it was amazing. Friendly and did I mention very good. I would highly recommend and for the price. 1000%
Amazing funnel cake!! Wish is lasted longer . Prices were a little expensive (for me), but a great treat.
They offer a variety of sweet treats and friendly service. My daughter and I tried the banana pudding funnel cakes and they were delicious!
The best funnel cakes ever, going back today
Fantastic Food and Customer ServiceEveryone could take a cue from this place. I visited about a month ago and when I walked in although there was a short line and the staff was busy, I was greeted with a smile and told that I'd be helped shortly. The staff was courteous, professional, friendly and fast with service all at the same time. They were all more than willing to answer any questions that I had, prepared the food in a timely fashion and really made my first experience one of the best I have ever had. This is a great place with a variety of treats for children and adults, and I can't wait to go back!