Went to this location after already visiting the Calumet and the Highland McDonald's because both have broken frappe machines, to be told last night at 9:30 that there was no frappes after already waiting inside at the register for almost 10 minutes while numerous workers bagged up food for the drive-thru with their backs turn to customers not even paying attention if new customers had come in or waiting for their order to be taken sadly this was not even the worst of my experience here I watched as a female worker scratched at her head /hair and then proceeded to touch food
Jordan Guse
On 4/13, I waited 50 minutes after ordering at 8:51 PM in the drive-through for a meal for a single person. I was not offered a refund or even an apology. Will never return to this location again.
Atmosphere: 1
Food: 1
Service: 1
Holly Jones
Morning shift good evening shift food is cold rude customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: World Famous Fries, Quarter Pounder Hamburger
Deborah Henderson
Every time I go here they always exceed my expectations.Parking: Wheelchair ♿️ accesss and parking.Kid-friendliness: Kids would enjoy.Wheelchair accessibility: Wheelchair ♿️ accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Double Cheeseburger and Fries with Cheese, Double Cheeseburger, Big Mac, Strawberry Sundae, Quarter Pounder Hamburger, Mcdouble
Cassandra Anderson
Ordered 2 double pound deluxe with everything. Condiments, lettuce, tomato were scarce. Took it back. Spent 20.00. Just thrown together. I know it's hard out here for people in public service but come on.
Atmosphere: 1
Food: 1
Service: 2
parker henschler
Rude employees. so much for “fast food” took 15 minutes to get two 10 pieces nuggets. Only gave us one large drink and argued saying we didn’t get two meals even though that’s what i paid for and was clearly on the receipt.
Atmosphere: 1
Food: 1
Service: 1
Christina Bush
The customer service is horrible. I just came from there on 3/6/2024. I went to the drive thru and ordered my food. When I got to the payment window the lady who was taking them money was very rude. I asked her why my total was higher than normal. She said that she rang up my order and that it was the correct price. I told her that the sign at the drive thru was not updated and it said a different price. She begins to pull out some paper saying that the prices changed on Feb 20th. I told her well how was I supposed to know that if the signs is not changed on the board. She started to get smart with me so I asked for a manager. The manager came and she wasn’t any help at all. She pulled out the same paper telling me the same thing. Then the rude employee started talking to me from behind the manager. So I asked her who was the manager because why is she talking to me and I’m speaking with the manager. Then the rude lady gonna say if I didn’t have the money then I should have stayed at home meanwhile the supposed manager was just standing there looking lost. The First Lady should have just stated that she was going to inform the manager that the signs need to be changed and the manager should have just acknowledged that it was a error and that would have been the end of it . They need to get some training on customer service.
Atmosphere: 1
Food: 3
Service: 1
Joseph Dean Henning
This McDonald’s has always been my go-to for deaf-friendly service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Big Mac
floyd clark
A waste of time and money. Too darn expensive to eat a McDonald's.
Worst McDonald's site. The employees are rude and incompetent. They won't give you your food when it's clearly behind them and can see the name on the order. They want you to show them your physical phone even tho you gave them the number for pick up. They will not cancel and refund your food either. They say you don't get charged until you take your food but the app clearly takes the money and there is no way to cancel the order or get a refund on the app. They are clearly stealing from customers that way. Don't order from the app at this place and don't go there unless you want to deal with rude customer service. I've been to worse area McDonald's with way better service than here.
Atmosphere: 1
Food: 1
Service: 1
LUZ ADRIANA SILVA MONJE
I found a very friendly and agile young man serving, also smiling, I think that is missing from many of those who serve.
Atmosphere: 5
Food: 5
Service: 5
Jason The Contractor
It's McDonald's nothing great but it is a well run nothing great restaurant ?
Atmosphere: 5
Food: 2
Service: 5
Tony Maravilla
They don’t take care of dine in AT ALL terrible service used to be one of the best now it’s garbage the manager some lady who can barely move cause she weighs a ton which wont make iContact with customers so she acts like we aren’t there
Went to this location after already visiting the Calumet and the Highland McDonald's because both have broken frappe machines, to be told last night at 9:30 that there was no frappes after already waiting inside at the register for almost 10 minutes while numerous workers bagged up food for the drive-thru with their backs turn to customers not even paying attention if new customers had come in or waiting for their order to be taken sadly this was not even the worst of my experience here I watched as a female worker scratched at her head /hair and then proceeded to touch food
On 4/13, I waited 50 minutes after ordering at 8:51 PM in the drive-through for a meal for a single person. I was not offered a refund or even an apology. Will never return to this location again.
Atmosphere: 1
Food: 1
Service: 1
Morning shift good evening shift food is cold rude customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: World Famous Fries, Quarter Pounder Hamburger
Every time I go here they always exceed my expectations.Parking: Wheelchair ♿️ accesss and parking.Kid-friendliness: Kids would enjoy.Wheelchair accessibility: Wheelchair ♿️ accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Double Cheeseburger and Fries with Cheese, Double Cheeseburger, Big Mac, Strawberry Sundae, Quarter Pounder Hamburger, Mcdouble
Ordered 2 double pound deluxe with everything. Condiments, lettuce, tomato were scarce. Took it back. Spent 20.00. Just thrown together. I know it's hard out here for people in public service but come on.
Atmosphere: 1
Food: 1
Service: 2
Rude employees. so much for “fast food” took 15 minutes to get two 10 pieces nuggets. Only gave us one large drink and argued saying we didn’t get two meals even though that’s what i paid for and was clearly on the receipt.
Atmosphere: 1
Food: 1
Service: 1
The customer service is horrible. I just came from there on 3/6/2024. I went to the drive thru and ordered my food. When I got to the payment window the lady who was taking them money was very rude. I asked her why my total was higher than normal. She said that she rang up my order and that it was the correct price. I told her that the sign at the drive thru was not updated and it said a different price. She begins to pull out some paper saying that the prices changed on Feb 20th. I told her well how was I supposed to know that if the signs is not changed on the board. She started to get smart with me so I asked for a manager. The manager came and she wasn’t any help at all. She pulled out the same paper telling me the same thing. Then the rude employee started talking to me from behind the manager. So I asked her who was the manager because why is she talking to me and I’m speaking with the manager. Then the rude lady gonna say if I didn’t have the money then I should have stayed at home meanwhile the supposed manager was just standing there looking lost. The First Lady should have just stated that she was going to inform the manager that the signs need to be changed and the manager should have just acknowledged that it was a error and that would have been the end of it . They need to get some training on customer service.
Atmosphere: 1
Food: 3
Service: 1
This McDonald’s has always been my go-to for deaf-friendly service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Big Mac
A waste of time and money. Too darn expensive to eat a McDonald's.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mccafé Mocha Frappé, Mocha Frappe, Big Mac, Chicken Mcnuggets
The most consistent McDonald's I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrown
Restaurantji Recommends
Quick stop for 2 burgers.
Atmosphere: 5
Food: 5
Service: 5
Worst McDonald's site. The employees are rude and incompetent. They won't give you your food when it's clearly behind them and can see the name on the order. They want you to show them your physical phone even tho you gave them the number for pick up. They will not cancel and refund your food either. They say you don't get charged until you take your food but the app clearly takes the money and there is no way to cancel the order or get a refund on the app. They are clearly stealing from customers that way. Don't order from the app at this place and don't go there unless you want to deal with rude customer service. I've been to worse area McDonald's with way better service than here.
Atmosphere: 1
Food: 1
Service: 1
I found a very friendly and agile young man serving, also smiling, I think that is missing from many of those who serve.
Atmosphere: 5
Food: 5
Service: 5
It's McDonald's nothing great but it is a well run nothing great restaurant ?
Atmosphere: 5
Food: 2
Service: 5
They don’t take care of dine in AT ALL terrible service used to be one of the best now it’s garbage the manager some lady who can barely move cause she weighs a ton which wont make iContact with customers so she acts like we aren’t there