This place is outrageously expensive, even when they run an add, or sale their sales are still more expensive than Walmart, and the customer service in seafood is terrible, most of the time nobody is there to help you and when someone does decide to work seafood, they're extremely rude!!!
Gigi S.
In general, I try to avoid going into this Kroger location, however, I needed to make a grocery run closer to home last week. Set aside the fact that the company decided to cut employee hours and have fewer workers which meant stock blocking aisles, not enough cashiers, etc. What disturbed me the most was the filth, rotting odors and inoperable carts. Smelly trash bags were piled up in the lobby, no sanitizing wipes were available and the majority of the carts were broken. Inside, the lighting was dim and the floors were filthy along with the shelves. Spoiled product was obvious in the meat department. Frankly, I didn't want to touch anything in the store and couldn't get out of there fast enough!
Alexandria B.
Kroger management is a joke. Making someone wait over 30 minutes at customer service for a manager who won't show up. This is pathetic. Manager has been paged once and another employee went to get them. Still waiting..... customer service is supposed to be top priority, but why do they make people feel low.
Kara D.
My favorite Kroger. The produce is amazing. Thank actually try to avoid going to Kroger but when it's a must
Pepper Cloud Jewelry
This pharmacy is so understaffed that the phone will ring 50 times or more and no one will ever answer. When you call customer service for the main store it will ring 50 times and no one will answer it’s either a zombie apocalypse or the store is closed they never answer their phones
Steven Morgan
great place to work and shop
Cobbler B.
One of the worst shopping experiences of my life. This Kroger quite literally employs crack heads, they are missing teeth, look filthy, and can barely mutter a cohesive sentence. They cannot answer questions, cannot do their jobs, and cannot function. The chagrin one feels when the U-Scan stops working and you turn to see one of them lurking towards you is unmatched. Besides this the shelves are never stocked, you can get some items you're looking for but you will most likely have to make a second trip to Target to get the rest. The shelves are also filthy, the store itself is filthy. The U-Scan lines are always incredibly long, as the store does not have the staff to staff the scanners or the resources to make their U-scans work as expected. The best part is that management has known about these issues for years yet refuses to make changes. Go to other nearby Krogers.
Jenny S.
Pay close attention to your receipt! We bought coke 6pk because 3 for $12, and we bought 3, but when checked out, it is $5.49/6pk. I thought I could get my money back at customer service, but no, it's closed. I was told to comeback next day, I did. It's closed again! I really don't think it's worth it to drive back to Kroger again and again for less than $5, and then get disappointed and frustrated again! I decided to forget about it, and be smart when shopping, especially pay close attention to whatever in sales.
Barton Cooper
Regular Kroger bakery.
Josh Duncan
This store is horribly run. Corporate and the managers of this store - even before the pandemic was and is a complete failure!
They need employees. They need stocked shelves. Lanes backed up 15 deep, we had to scan out in the you scan with a full buggie. They do a odd assortment of clothes and household items and a mid store liquor store with some decent bottles. They need employees!!!! Maybe their union can allocate some to this store.
Andrea N.
I would NOT suggest using this locations Clicklist. I was doing weekly Clicklist orders here for the past year +. Within the last 6 months, I cannot remember a single order that was completed on time, which has caused me to take my business to other grocery chains. Well I made the mistake of placing another order with them. My order was once again not completed ontime (8 am scheduled time, not completed until 3 pm). They were also at least 8+ items they didn't have. I can handle all of that but then I was given obviously rotten and moldy produce. (See pictures). This is gross lack of care and attention, and why is this obviously rotten produce on the shelf to begin with. Unexceptable. Lastly when I called to report this and speak to a manager, I was told there were NO managers at the store and to call back tomorrow. My recommendation to anyone is go somewhere else for your online orders.
Kathy King
I paid for groceries for someone in front of me and mine. I contacted them 3 days after explained the situation was told to dispute it with my credit card I did dispute it kroger came back and said that the card was made at purchase so the credit card told me that this kind of fraud was happening a lot at the grocery to call kroger try to get a receipt for the full purchase and request the customer number my credit card was made with. I called kroger they explained three different times to wait they was going to refund my credit card the refund process took 10 days ! three times they told me this I call back again after 7 calls to kroger. they tell me i'm incorrect and they are not going to refund me for the other persons groceries and send me an unreadable receipt. so after my time and after 3times kroger said they would refund they come back and say they can't do anything it's your credit card
Mia M.
I avoid it like the plague, literally. Only going when I absolutely have to and cannot find what I need at another grocery or smaller Kroger with more employ. The bad - The solo open self-checkout usually has a line extending down the aisle toward the back of the store. The poor, exhausted workers are at wits end. The management and corporate don't seem to want to hire enough people to open additional checkout lanes or even the second or third set of self-checkout that is available. Also- the aisles are full of large carts of Kroger contracted shoppers for pickups and deliveries. Their carts block the aisles. The good - Thankfully the Kroger app works well and you can find location for items without help from a person you. There is always time and someone to commiserate while waiting to check out. I have met many people in the checkout line. The other locations don't seem to have the same management and employee issues of this location.
Jeremy J.
This is a good Kroger that I stopped and got products that I needed for this weekend. I am Harley in this part of town but I happen to be here today. So I need some food to cook and the shelves were stocked pretty good it wasn't too crowded and the lines moved pretty quickly as I was leaving. So an overall good experience at this Kroger
This place is outrageously expensive, even when they run an add, or sale their sales are still more expensive than Walmart, and the customer service in seafood is terrible, most of the time nobody is there to help you and when someone does decide to work seafood, they're extremely rude!!!
In general, I try to avoid going into this Kroger location, however, I needed to make a grocery run closer to home last week. Set aside the fact that the company decided to cut employee hours and have fewer workers which meant stock blocking aisles, not enough cashiers, etc. What disturbed me the most was the filth, rotting odors and inoperable carts. Smelly trash bags were piled up in the lobby, no sanitizing wipes were available and the majority of the carts were broken. Inside, the lighting was dim and the floors were filthy along with the shelves. Spoiled product was obvious in the meat department. Frankly, I didn't want to touch anything in the store and couldn't get out of there fast enough!
Kroger management is a joke. Making someone wait over 30 minutes at customer service for a manager who won't show up. This is pathetic. Manager has been paged once and another employee went to get them. Still waiting..... customer service is supposed to be top priority, but why do they make people feel low.
My favorite Kroger. The produce is amazing. Thank actually try to avoid going to Kroger but when it's a must
This pharmacy is so understaffed that the phone will ring 50 times or more and no one will ever answer. When you call customer service for the main store it will ring 50 times and no one will answer it’s either a zombie apocalypse or the store is closed they never answer their phones
great place to work and shop
One of the worst shopping experiences of my life. This Kroger quite literally employs crack heads, they are missing teeth, look filthy, and can barely mutter a cohesive sentence. They cannot answer questions, cannot do their jobs, and cannot function. The chagrin one feels when the U-Scan stops working and you turn to see one of them lurking towards you is unmatched. Besides this the shelves are never stocked, you can get some items you're looking for but you will most likely have to make a second trip to Target to get the rest. The shelves are also filthy, the store itself is filthy. The U-Scan lines are always incredibly long, as the store does not have the staff to staff the scanners or the resources to make their U-scans work as expected. The best part is that management has known about these issues for years yet refuses to make changes. Go to other nearby Krogers.
Pay close attention to your receipt! We bought coke 6pk because 3 for $12, and we bought 3, but when checked out, it is $5.49/6pk. I thought I could get my money back at customer service, but no, it's closed. I was told to comeback next day, I did. It's closed again! I really don't think it's worth it to drive back to Kroger again and again for less than $5, and then get disappointed and frustrated again! I decided to forget about it, and be smart when shopping, especially pay close attention to whatever in sales.
Regular Kroger bakery.
This store is horribly run. Corporate and the managers of this store - even before the pandemic was and is a complete failure!
Restaurantji Recommends
They need employees. They need stocked shelves. Lanes backed up 15 deep, we had to scan out in the you scan with a full buggie. They do a odd assortment of clothes and household items and a mid store liquor store with some decent bottles. They need employees!!!! Maybe their union can allocate some to this store.
I would NOT suggest using this locations Clicklist. I was doing weekly Clicklist orders here for the past year +. Within the last 6 months, I cannot remember a single order that was completed on time, which has caused me to take my business to other grocery chains. Well I made the mistake of placing another order with them. My order was once again not completed ontime (8 am scheduled time, not completed until 3 pm). They were also at least 8+ items they didn't have. I can handle all of that but then I was given obviously rotten and moldy produce. (See pictures). This is gross lack of care and attention, and why is this obviously rotten produce on the shelf to begin with. Unexceptable. Lastly when I called to report this and speak to a manager, I was told there were NO managers at the store and to call back tomorrow. My recommendation to anyone is go somewhere else for your online orders.
I paid for groceries for someone in front of me and mine. I contacted them 3 days after explained the situation was told to dispute it with my credit card I did dispute it kroger came back and said that the card was made at purchase so the credit card told me that this kind of fraud was happening a lot at the grocery to call kroger try to get a receipt for the full purchase and request the customer number my credit card was made with. I called kroger they explained three different times to wait they was going to refund my credit card the refund process took 10 days ! three times they told me this I call back again after 7 calls to kroger. they tell me i'm incorrect and they are not going to refund me for the other persons groceries and send me an unreadable receipt. so after my time and after 3times kroger said they would refund they come back and say they can't do anything it's your credit card
I avoid it like the plague, literally. Only going when I absolutely have to and cannot find what I need at another grocery or smaller Kroger with more employ. The bad - The solo open self-checkout usually has a line extending down the aisle toward the back of the store. The poor, exhausted workers are at wits end. The management and corporate don't seem to want to hire enough people to open additional checkout lanes or even the second or third set of self-checkout that is available. Also- the aisles are full of large carts of Kroger contracted shoppers for pickups and deliveries. Their carts block the aisles. The good - Thankfully the Kroger app works well and you can find location for items without help from a person you. There is always time and someone to commiserate while waiting to check out. I have met many people in the checkout line. The other locations don't seem to have the same management and employee issues of this location.
This is a good Kroger that I stopped and got products that I needed for this weekend. I am Harley in this part of town but I happen to be here today. So I need some food to cook and the shelves were stocked pretty good it wasn't too crowded and the lines moved pretty quickly as I was leaving. So an overall good experience at this Kroger