I'm not sure if it was because of new owners or COVID aftermath, dining room was open but it seems to be set up for carryout more than eat in.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Donna Peery
Archie is amazing! Excellent customer service! Food very hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sides
Donald Mansmann
The pizza and the dining area were typical Pizza Hut, no good or bad surprises. What disappointed me was the service. I ordered ahead online and specified my pickup time. When I arrived (a little after my specified time), they hadn't even started making my pizzas. When I paid, I was told that my pizzas were ".... in the oven." However, when I sat down to wait, I could see them just starting to make my pizzas.
Atmosphere: 2
Food: 3
Service: 1
Wyatt White
Absolutely terrible experience terrible
Food: 1
Service: 1
Tammi Elliott
Found a piece of metal in my pizza
Amanda Harris
I went in to redeem my son's book-it pizza coupon and buy an additional personal pan for my other son. The employee at the counter was very nice and helped us right away. They were out of personal Pan size, so they offered to do one medium pizza, half cheese and half pineapple based on my 2 kids topping preferences. They messed up and gave us a medium all pineapple. I was okay with that pizza, but they told me they were going to give me another medium for messing up. I said no, but they told me to wait as it was already being made. We waited patiently. They gave us 2 mediums for the price of a personal size and the guy who I assume is the manager was even going to give us credits on our account because we had to wait! I declined as they had already been more than fair to us. It was great customer service and we'll be back again when my son gets his next book-it coupon!
Atmosphere: 3
Food: 5
Service: 5
Patrick Crabtree
I ordered pizza tonight, never got a text that it was delivered or a knock. finally go outside to check its been sitting out side for at least 15 minutes. Pizza ALSO had no cheese and was ice
Food: 1
Ray “Rip” VanRiper
Pizza Hut has a new manager, the fellow informed me of the specials and I was able to score a large stuffed crust supreme with a six pack of 20 ounce sodas, and a box of Cinnabon's for 29 bucks! Before this I was at another pizza place of a different brand and spent 70 bucks and Purchased less! It was fabulous and my experience of eating in the restaurant was peaceful, I enjoyed the fact that there was not a lot of people during the pre-– dinner timeframe. I particularly like their onions, something about their onions is amazing and completely frames the best of the flavors, making my taste buds pop. Next time I want to try their bakes.Vegetarian options: I love their pickled choices, and their onions are the best in New Albany for pizza places! Something about those onions! LolParking: There's plenty of parking on both sides of Pizza Hut, as well as Colin options for pick up or delivery.Kid-friendliness: This restaurant has plenty of room for your children and plenty of choices and food options. The new host is very polite and helpful, also very knowledgeable on their specials and willing to educate us on the details and price options.Wheelchair accessibility: Plenty of parking and big doors for easy access. Plenty of tables at the proper Heitz for wheelchair abutments.
The food was good, I had a slight problem with my order and they re-made it and re-sent it. Extremely Satisfied. Will be going back
Rahmir Robertson
Terrible service! I placed and online order (3rd party app) and there wasn’t a place for notes. I called the store 8 times trying to get in touch with someone to clarify the order and they never answered the phone! This location is NEVER that busy to not be able to answer the phone, their parking lot is always empty and 80% of the time they look shut down!
I ordered my food over the phone and the guy Archie was so nice. There was a miscommunication and Archie was so nice about it and more than willing to replace it with another pizza which was more than appreciated. Restaurants need more Archie’s lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Wesley Searcy
This place is so good every time.
Atmosphere: 5
Food: 5
Service: 5
bailey brooks
I think they are under new management from what I’m seeing from previous reviews because when I went today it was a great experience. I haven’t tried the food yet but I needed to write a good review because the experience was good! The guy was working alone and my food didn’t take long at all and it looks sooooo good. The guy was super nice too ! If you’ve given a bad review try again and maybe try during the day instead of at night when they are close to closing.
Atmosphere: 5
Service: 5
Dan Warren
Pan Pepperoni pizza and breadstcks were very good!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Breadsticks
Kelley Page
It was so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cinnabon Mini Rolls
I'm not sure if it was because of new owners or COVID aftermath, dining room was open but it seems to be set up for carryout more than eat in.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Archie is amazing! Excellent customer service! Food very hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sides
The pizza and the dining area were typical Pizza Hut, no good or bad surprises. What disappointed me was the service. I ordered ahead online and specified my pickup time. When I arrived (a little after my specified time), they hadn't even started making my pizzas. When I paid, I was told that my pizzas were ".... in the oven." However, when I sat down to wait, I could see them just starting to make my pizzas.
Atmosphere: 2
Food: 3
Service: 1
Absolutely terrible experience terrible
Food: 1
Service: 1
Found a piece of metal in my pizza
I went in to redeem my son's book-it pizza coupon and buy an additional personal pan for my other son. The employee at the counter was very nice and helped us right away. They were out of personal Pan size, so they offered to do one medium pizza, half cheese and half pineapple based on my 2 kids topping preferences. They messed up and gave us a medium all pineapple. I was okay with that pizza, but they told me they were going to give me another medium for messing up. I said no, but they told me to wait as it was already being made. We waited patiently. They gave us 2 mediums for the price of a personal size and the guy who I assume is the manager was even going to give us credits on our account because we had to wait! I declined as they had already been more than fair to us. It was great customer service and we'll be back again when my son gets his next book-it coupon!
Atmosphere: 3
Food: 5
Service: 5
I ordered pizza tonight, never got a text that it was delivered or a knock. finally go outside to check its been sitting out side for at least 15 minutes. Pizza ALSO had no cheese and was ice
Food: 1
Pizza Hut has a new manager, the fellow informed me of the specials and I was able to score a large stuffed crust supreme with a six pack of 20 ounce sodas, and a box of Cinnabon's for 29 bucks! Before this I was at another pizza place of a different brand and spent 70 bucks and Purchased less! It was fabulous and my experience of eating in the restaurant was peaceful, I enjoyed the fact that there was not a lot of people during the pre-– dinner timeframe. I particularly like their onions, something about their onions is amazing and completely frames the best of the flavors, making my taste buds pop. Next time I want to try their bakes.Vegetarian options: I love their pickled choices, and their onions are the best in New Albany for pizza places! Something about those onions! LolParking: There's plenty of parking on both sides of Pizza Hut, as well as Colin options for pick up or delivery.Kid-friendliness: This restaurant has plenty of room for your children and plenty of choices and food options. The new host is very polite and helpful, also very knowledgeable on their specials and willing to educate us on the details and price options.Wheelchair accessibility: Plenty of parking and big doors for easy access. Plenty of tables at the proper Heitz for wheelchair abutments.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza, Cinnabon Mini Rolls, Oven-Baked Veggie Pasta, Honey BBQ, Oven-Baked Chicken Alfredo Pasta, Oven-Baked Cheesy Alfredo Pasta
The food was good, I had a slight problem with my order and they re-made it and re-sent it. Extremely Satisfied. Will be going back
Terrible service! I placed and online order (3rd party app) and there wasn’t a place for notes. I called the store 8 times trying to get in touch with someone to clarify the order and they never answered the phone! This location is NEVER that busy to not be able to answer the phone, their parking lot is always empty and 80% of the time they look shut down!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered my food over the phone and the guy Archie was so nice. There was a miscommunication and Archie was so nice about it and more than willing to replace it with another pizza which was more than appreciated. Restaurants need more Archie’s lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
This place is so good every time.
Atmosphere: 5
Food: 5
Service: 5
I think they are under new management from what I’m seeing from previous reviews because when I went today it was a great experience. I haven’t tried the food yet but I needed to write a good review because the experience was good! The guy was working alone and my food didn’t take long at all and it looks sooooo good. The guy was super nice too ! If you’ve given a bad review try again and maybe try during the day instead of at night when they are close to closing.
Atmosphere: 5
Service: 5
Pan Pepperoni pizza and breadstcks were very good!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Breadsticks
It was so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cinnabon Mini Rolls