I was (2) minutes late getting from the lab area to Panera bread to try a get just. a bowl of oatmeal.At 10::32 am the girl said she would not fix a bowl of oatmeal for me..WE STOP SERVING ANY BREAKFAST ITEM AT 10:30 am.. NO EXCEPTIONS!I wanted oatmeal so badly so very sorry I couldn’t wheel this chair (2) minutes faster!Where has customer service gone too??I just know it DEFINITELY IS NOT AT PANARA BREAD!
Service: 1
Dennis Frasier
Overpriced… And just disgusting nowadays.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Roasted Turkey & Avocado blt
Linda Hall
My friend and I were visiting a patient in the hospital, and decided to have soup and a half sandwich. When I got the order, I asked if there were spoons in the bag for the soup. He said, "should be " I looked, and there were no spoons. I went back to the counter and he saw me waiting while he waited on 4 people. Finally I left to find a table for my handicapped friend, and then went back to the counter again. This time he saw me coming and turned around and handed me 2 spoons. By this time, the soup had cooled. This was my first and last time to eat there. Very expensive too.
Sarah F.
At the hospital with an ill family member and I walked down to order a salad. I saw they have tomato soup on their menu, so I asked if they had the ingredient list available. (I am gluten free.)The girl at the front went to the back and asked if any of their soups were gluten free.She was informed that "nothing we have here is gluten free".Now, I don't have Celiac, so I'm fine with a salad, and I know what I can and can not eat. But it has been a long day and I wasn't going to argue with them.After that I didn't even bother ordering a coffee.
Cynthia Ritter
Not going back any more because they took away the warm bowls which I usually ate a couple times a week. Too expensive
Atmosphere: 3
Food: 2
Service: 4
Lilleypod1925 H.
They were out of soups and salad!! And the girl that waited on me said “Well we do close at 3!” This was at 2:10. I’ve worked customer service all my life and I’m a nurse at the hospital this Panera is in. And after I received my order other customers came and at 340 she was telling people we close in 5 minutes. All I have to say is that if you don’t want to work then don’t!! The staff here work very hard and would appreciate some decent food. Honestly the customer service at our cafeteria is much better than this. It’s a shame that it’s this way. This was my 1st time visiting this Panera and it will probably be my last. Oh yeah and my tuna sandwich had hardly any tuna, it was mostly bread and very dry, I actually choked trying to get it down. I always thought Panera cared about it’s customer’s. I guess things have changed.
ZweedsTV WhtEvr
Just don't waste your time. Service is terrible and food preparation is grotesque. Not Panera Bread Standards. I feel bad for the investors.
Saint Rube
Good service, friendly and quick. The rest was clean and looked nice.
Rachel Biggs
Even if you feel like this Panera is more convenient definitely just go to the one on burkhardt. Quality lacks often. I got a strawberry poppyseed salad there today and half the lettuce was brown and they gave me a single ramekin of dressing filled 1/4 of the way. For the whole salad. At least I was at home so I could add my own. But still very disappointed.
Penny Dillard
I asked about the ingredients of sandwhich due to allergies, which I explained. The girl said yeah, it's just regular yellow mustard. I bought it, got home, took a bite and thankfully I tasted it. Spit it out, rinsed my mouth and still experienced some swelling. I called and explained to manager. I was told someone would call. Noone has and they hang up if I call,if in person, the mgr isn't there. I wasn't asking for a refund, just an awareness they could and did hurt someone. I was just asking that they make their employees aware that allergies are serious and to take it seriously when people ask. They are avoiding me. I. Hope this helps someone not suffer the fate I did.
I visited Panera Bread at Gateway Hospital, first visit. The staff at register was very rude and no customer service skills.
Lynn Renne
I usually love it! But tonight I ordered a whole fuji apple salad and a whole chicken sandwich. For two people. When I got home I had a half fuji apple salad and a half sandwich, and was charged $19.34. Be sure to check your bag before you leave.
Élodie Béland
superb
Pamela Snodgrass
My favorite place ! Coffee, food and workers are awesome !!!!
I was (2) minutes late getting from the lab area to Panera bread to try a get just. a bowl of oatmeal.At 10::32 am the girl said she would not fix a bowl of oatmeal for me..WE STOP SERVING ANY BREAKFAST ITEM AT 10:30 am.. NO EXCEPTIONS!I wanted oatmeal so badly so very sorry I couldn’t wheel this chair (2) minutes faster!Where has customer service gone too??I just know it DEFINITELY IS NOT AT PANARA BREAD!
Service: 1
Overpriced… And just disgusting nowadays.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Roasted Turkey & Avocado blt
My friend and I were visiting a patient in the hospital, and decided to have soup and a half sandwich. When I got the order, I asked if there were spoons in the bag for the soup. He said, "should be " I looked, and there were no spoons. I went back to the counter and he saw me waiting while he waited on 4 people. Finally I left to find a table for my handicapped friend, and then went back to the counter again. This time he saw me coming and turned around and handed me 2 spoons. By this time, the soup had cooled. This was my first and last time to eat there. Very expensive too.
At the hospital with an ill family member and I walked down to order a salad. I saw they have tomato soup on their menu, so I asked if they had the ingredient list available. (I am gluten free.)The girl at the front went to the back and asked if any of their soups were gluten free.She was informed that "nothing we have here is gluten free".Now, I don't have Celiac, so I'm fine with a salad, and I know what I can and can not eat. But it has been a long day and I wasn't going to argue with them.After that I didn't even bother ordering a coffee.
Not going back any more because they took away the warm bowls which I usually ate a couple times a week. Too expensive
Atmosphere: 3
Food: 2
Service: 4
They were out of soups and salad!! And the girl that waited on me said “Well we do close at 3!” This was at 2:10. I’ve worked customer service all my life and I’m a nurse at the hospital this Panera is in. And after I received my order other customers came and at 340 she was telling people we close in 5 minutes. All I have to say is that if you don’t want to work then don’t!! The staff here work very hard and would appreciate some decent food. Honestly the customer service at our cafeteria is much better than this. It’s a shame that it’s this way. This was my 1st time visiting this Panera and it will probably be my last. Oh yeah and my tuna sandwich had hardly any tuna, it was mostly bread and very dry, I actually choked trying to get it down. I always thought Panera cared about it’s customer’s. I guess things have changed.
Just don't waste your time. Service is terrible and food preparation is grotesque. Not Panera Bread Standards. I feel bad for the investors.
Good service, friendly and quick. The rest was clean and looked nice.
Even if you feel like this Panera is more convenient definitely just go to the one on burkhardt. Quality lacks often. I got a strawberry poppyseed salad there today and half the lettuce was brown and they gave me a single ramekin of dressing filled 1/4 of the way. For the whole salad. At least I was at home so I could add my own. But still very disappointed.
I asked about the ingredients of sandwhich due to allergies, which I explained. The girl said yeah, it's just regular yellow mustard. I bought it, got home, took a bite and thankfully I tasted it. Spit it out, rinsed my mouth and still experienced some swelling. I called and explained to manager. I was told someone would call. Noone has and they hang up if I call,if in person, the mgr isn't there. I wasn't asking for a refund, just an awareness they could and did hurt someone. I was just asking that they make their employees aware that allergies are serious and to take it seriously when people ask. They are avoiding me. I. Hope this helps someone not suffer the fate I did.
Restaurantji Recommends
Can't go wrong. Always tasty good food.
I visited Panera Bread at Gateway Hospital, first visit. The staff at register was very rude and no customer service skills.
I usually love it! But tonight I ordered a whole fuji apple salad and a whole chicken sandwich. For two people. When I got home I had a half fuji apple salad and a half sandwich, and was charged $19.34. Be sure to check your bag before you leave.
superb
My favorite place ! Coffee, food and workers are awesome !!!!