Still love the pizza here but the wings we got on Monday April the 15th were without fried then sat for a while then refried again or the the oil hasn’t been changed in a long time…disappointing…when you’ve been in the industry for 20 years when you know you know
Lady Minor
The best
Atmosphere: 5
Food: 5
Service: 5
Heather Myers
Slow. Don’t believe the app that tell you it will be ready in 20 minutes - plan on at least 40-60. Do they seem to care? Nope.
Atmosphere: 1
Food: 3
Service: 1
Mason Hall
Worst customer service ever the lady who answered the phone should probably not laugh when you call to check on order and then place you on hold and say we’re very busy. Being busy is the goal. I order from here all the time and it now will be my last.
Atmosphere: 1
Food: 3
Service: 1
Andrea Grubb
Ordered light sauce and had way too much sauce. Ordered sauce for breadsticks and got no sauces.
Cary Smith
They are terribly disorganized and misjudged the wait time at least 50% of the time. I’m plan to never or from this location again.
Atmosphere: 1
Food: 2
Service: 1
Dustin Dixon
Ordered online. Told 635p pickup time. Pizza was not done until 745p. While we certainly understand some fluctuations in business and prep times, 1+ hours is quite excessive. Hopefully it is an isolated incident.
J Y
I am a big fan of this Marcos pizza. For many months now they have been my go to spot for pizza. Staff is great, pizza is always hot and ready on time, even when I preorder. However, along with positive reviews I’ve given in the past, I also need to point out when something goes wrong.On Christmas Eve, I ordered two pizzas to be ready at 750. I put in the order around 515. Now, in my mind this means that I have a pizza already in the queue and no matter what’s happening at the store, my pizza should be inserted into the physical line at the appropriate time to make sure that it’s ready when I asked it to be ready.So, I get to the store a few minutes ahead of time and pay for it and the clerk says that I ought to be the second pizza out. And I can see that they are very busy. I set there and watch pizza after pizza after pizza coming out of the oven and none of them are mine. Their app alerts me to the fact that my pizza is ready about 15 minutes or so later and I ask the clerk about it. She says mine is the 6th pizza in the line. I am confused. In 20 minutes, I went from 2nd to 6th with a dozen or more pizzas in between. Finally, about 30 minutes after my pizza was scheduled to be ready, it was finally ready. Good news is that they were correct and very hot and tasty. But this also tells me that the pizza didn’t even get into the oven until after I arrived at the store. I know they were busy, but I consider this an epic failure. I did get a survey from them and I responded good for the good things and bad for the bad. The survey also asked if I wanted to be contacted and I responded yes. At the time of this writing, I’ve not heard a thing.To the owner of this Marco’s. It’s great that you want me to PM you, but how do I do that? I’ve tried on both FB and X and haven’t heard anything and the tell Marcos site won’t allow me to leave feedback.
Atmosphere: 5
Food: 5
Service: 2
Sandra Lynch
Pizza great!
Atmosphere: 3
Food: 5
Service: 4
Omar Rosas
Usually my experience here is pretty good. To keep it short, the pizza has always been good for the price point but skip the wings. The wings are disappointing. McDonald’s has a better buffalo sauce.
Marco's is our go-to pizza spot! It's affordable, our children love it, and it always hits the spot!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
CV S.
This was our 3rd time ordering from this location. First 2 experiences; pizzas were awesome. Our last order not so great. Placed an order for carry out online a couple days ago. Arrived 30 minutes later and was greeted, but was told it would take a “few minutes”. Waited over an hour in the store for 2 large cold pizzas (stiff crust and rubber cheese) and 1 pizza right out of the oven. Was told I would get credited by the manager, but got nothing back. I will give the young man who worked there an extra star for being honest and vouching for me when the manager rudely questioned me.UPDATE: ZERO ACCOUNTABILITY10/1/23I rarely leave reviews and it’s only when it’s really BAD or really good. I would usually let it go if I’m missing something small, but if I was told I was going to get credited back then you better hold to that offer that was given to me especially when I’ve been duped by the same exact location. A year ago when I left my very first review, I should have gotten at least $40 back. I let that go and gave them another chance. Yesterday, my bill was close to $70 and was missing an item, a 2 liter bottle. I called immediately and was given two options; drop off a 2-liter or a manager will call me the next day and give me my money back. I chose to get a refund. I didn’t get a call back, so I called. Instead of the general manager getting on the phone to talk to me, he had a young teenage girl relay the message back and forth. I can clearly hear them discussing the situation in the background. Absolutely poor management. I’ve spent A LOT of money ordering from your location whenever I’ve had guests over. Yesterday, was my last. Keep the couple of dollars that you took from me.My advice to all, the GENERAL MANAGER will dodge speaking to customers on the phone and they will NOT apologize for their mistakes; ZERO ACCOUNTABILITY.
Atmosphere: 1
Food: 2
Service: 1
Jeremy Whiteted
Staff, pizza, and salad was perfect. They were busy, but made sure anyone waiting was updated on any unexpected delays. I’ll keep on coming back again and again! Yum!
Still love the pizza here but the wings we got on Monday April the 15th were without fried then sat for a while then refried again or the the oil hasn’t been changed in a long time…disappointing…when you’ve been in the industry for 20 years when you know you know
The best
Atmosphere: 5
Food: 5
Service: 5
Slow. Don’t believe the app that tell you it will be ready in 20 minutes - plan on at least 40-60. Do they seem to care? Nope.
Atmosphere: 1
Food: 3
Service: 1
Worst customer service ever the lady who answered the phone should probably not laugh when you call to check on order and then place you on hold and say we’re very busy. Being busy is the goal. I order from here all the time and it now will be my last.
Atmosphere: 1
Food: 3
Service: 1
Ordered light sauce and had way too much sauce. Ordered sauce for breadsticks and got no sauces.
They are terribly disorganized and misjudged the wait time at least 50% of the time. I’m plan to never or from this location again.
Atmosphere: 1
Food: 2
Service: 1
Ordered online. Told 635p pickup time. Pizza was not done until 745p. While we certainly understand some fluctuations in business and prep times, 1+ hours is quite excessive. Hopefully it is an isolated incident.
I am a big fan of this Marcos pizza. For many months now they have been my go to spot for pizza. Staff is great, pizza is always hot and ready on time, even when I preorder. However, along with positive reviews I’ve given in the past, I also need to point out when something goes wrong.On Christmas Eve, I ordered two pizzas to be ready at 750. I put in the order around 515. Now, in my mind this means that I have a pizza already in the queue and no matter what’s happening at the store, my pizza should be inserted into the physical line at the appropriate time to make sure that it’s ready when I asked it to be ready.So, I get to the store a few minutes ahead of time and pay for it and the clerk says that I ought to be the second pizza out. And I can see that they are very busy. I set there and watch pizza after pizza after pizza coming out of the oven and none of them are mine. Their app alerts me to the fact that my pizza is ready about 15 minutes or so later and I ask the clerk about it. She says mine is the 6th pizza in the line. I am confused. In 20 minutes, I went from 2nd to 6th with a dozen or more pizzas in between. Finally, about 30 minutes after my pizza was scheduled to be ready, it was finally ready. Good news is that they were correct and very hot and tasty. But this also tells me that the pizza didn’t even get into the oven until after I arrived at the store. I know they were busy, but I consider this an epic failure. I did get a survey from them and I responded good for the good things and bad for the bad. The survey also asked if I wanted to be contacted and I responded yes. At the time of this writing, I’ve not heard a thing.To the owner of this Marco’s. It’s great that you want me to PM you, but how do I do that? I’ve tried on both FB and X and haven’t heard anything and the tell Marcos site won’t allow me to leave feedback.
Atmosphere: 5
Food: 5
Service: 2
Pizza great!
Atmosphere: 3
Food: 5
Service: 4
Usually my experience here is pretty good. To keep it short, the pizza has always been good for the price point but skip the wings. The wings are disappointing. McDonald’s has a better buffalo sauce.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
They are the best option for pizza
Atmosphere: 5
Food: 5
Service: 5
Good pizza! Good breadsticks!
Atmosphere: 4
Food: 5
Service: 5
Marco's is our go-to pizza spot! It's affordable, our children love it, and it always hits the spot!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
This was our 3rd time ordering from this location. First 2 experiences; pizzas were awesome. Our last order not so great. Placed an order for carry out online a couple days ago. Arrived 30 minutes later and was greeted, but was told it would take a “few minutes”. Waited over an hour in the store for 2 large cold pizzas (stiff crust and rubber cheese) and 1 pizza right out of the oven. Was told I would get credited by the manager, but got nothing back. I will give the young man who worked there an extra star for being honest and vouching for me when the manager rudely questioned me.UPDATE: ZERO ACCOUNTABILITY10/1/23I rarely leave reviews and it’s only when it’s really BAD or really good. I would usually let it go if I’m missing something small, but if I was told I was going to get credited back then you better hold to that offer that was given to me especially when I’ve been duped by the same exact location. A year ago when I left my very first review, I should have gotten at least $40 back. I let that go and gave them another chance. Yesterday, my bill was close to $70 and was missing an item, a 2 liter bottle. I called immediately and was given two options; drop off a 2-liter or a manager will call me the next day and give me my money back. I chose to get a refund. I didn’t get a call back, so I called. Instead of the general manager getting on the phone to talk to me, he had a young teenage girl relay the message back and forth. I can clearly hear them discussing the situation in the background. Absolutely poor management. I’ve spent A LOT of money ordering from your location whenever I’ve had guests over. Yesterday, was my last. Keep the couple of dollars that you took from me.My advice to all, the GENERAL MANAGER will dodge speaking to customers on the phone and they will NOT apologize for their mistakes; ZERO ACCOUNTABILITY.
Atmosphere: 1
Food: 2
Service: 1
Staff, pizza, and salad was perfect. They were busy, but made sure anyone waiting was updated on any unexpected delays. I’ll keep on coming back again and again! Yum!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza