went through the drive thu order was messed up from the get go, kid on the speaker barely understandable, got to window and they were chomping ice had to clarrify the order again, got home half the order was still missing and 2 of the cheesy chicken gordis had zero (and I do mean zero) chicken on them. Called tge store back, manager seemed like she could care less but said come back and it would be fixed. we did so but zero apologies were offered. before I get finish there is 1 question, why the hell is the dining room not open?? If I were standing there watching them fix and bag my order I wold have seen the mistakes. Please dont lay on me labor shortage, I clearly saw 4 people working through the window and we were the only car in the drive thru at the time.
Atmosphere: 1
Food: 1
Service: 1
Shauna Plant
Food is not worth what you pay for it's nasty. It tastes artificial and you don't get as much as you use to overprised cheap garbage.
Atmosphere: 2
Food: 1
Service: 2
Tina Maples
Boy, Taco Bell West is either short staffed & not paying attention, or they're sending food out like they're low on products. I ordered a beefy 5 layer burrito and a side of pintos & cheese and the dang things came out like something from the $1 menu! Very very little meat, a few pieces of shredded cheese (even though I ordered extra meat & cheese) and barely any of the other 3 toppings. I swear, they sent out a burrito SHELL folded over that was about the size of a pack of smokes with just drippings of what was supposed to be a 5-layer. The pintos & cheese was about 1/3 full. Just ABSOLUTELY RIDICULOUS & A TOTAL WASTE OF MONEY! ? Went to Taco Bell EAST last week & not only are they serving the same small & messed up orders, but when I took it in to be fixed, I stood there for over 15 minutes w/o anyone coming to the counter even though the manager & chick at drive-thru window made eye contact with me multiple times. When they finally did, the manager had such a RUDE attitude that I turned on video to record how she was talking to her employees, which of course mad her so mad that she cussed me out. (Also on video!) She refused to "calm down or step outside," so I sent the video to cooperate. It's a damned shame what's going on at the Eastside! GET IT TOGETHER, Y'ALL!?
Atmosphere: 2
Food: 1
Service: 1
Marilyn Cole
Was yelled at for inquiring about the rest of my order. Had to wait over half an hour for the rest of my order. Was told that the KFC and Taco Bell were two separate places, when in fact they were combined in the same store. Lousy, lousy service, AND
Atmosphere: 1
Food: 2
Service: 1
Katie Williams
This Taco Bell has went downhill alot over the last several years! This use to be the best one out of all of our local Taco Bells! This location couldn't get an order right if their life depended on it! Living on the Westside sucks because there are very few quick food options! But this TB has to be the worst next to McDonald's! Food is always made incorrectly or lacking of ingredients, tacos are always broken, if you pay for extra of anything you never get it, rude employees who literally want to argue with you, I could go on and on!
Atmosphere: 2
Food: 1
Service: 1
Erna Jacob
Stopped in to get tacos and
Atmosphere: 4
Food: 4
Service: 4
Admix 16
How do you forget an entire quesadilla, we ordered 3 food items and got two. This is horrible. I hope you enjoy your one star. Next time, get me a quesadilla, or imma throw a fit.
Notorious for not giving you food that you ordered. When realizing I had food missing and the receipt stating I had paid for it. I called to speak to a manager. once I spoke to the manager I told her this was not the first time I didn't receive my food. she responded with,"okay next time you come just tell us we didn't put it in your bag and we'll throw it in there." I guess making sure you communicate to your staff the customers complaints and trying to resolve issues isn't on their to do list. SMH
Jeannie Reese
One of the better Taco Bells. Tacos always Crunchy been to some that make Tacos ahead and they are soggy. New girl training was very nice. This is one of best staffed Taco bells I've seen in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Crunchy Taco
Josh Sanders
Came here for a quick dinner. It was made improperly. Went back. Again made improperly and sloppy as all get out. The quesadilla was basically being turned inside out from being upset because they had to remake it. So I go back. Told they’re not remaking it, and I’m not getting a refund. Do not recommend. Manager Courtney on duty was very rude and did not offer any help but made the situation worse.
Atmosphere: 1
Food: 1
Service: 1
Ashley Mapes
Came here for a quick dinner after leaving the ball friends at 7:30. It turned into consuming an hour of my time to get either my food or a refund. Courtney the manager on duty was very rude. My food was first made incorrectly and then made sloppy. After going back and forth to the store 3 times, my daughter had to go to bed and could not eat what she wanted. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Bob Beach
Nasty food and the cost is way too high for that garbage.
Staff and management very rude. Food was not right.
Food: 1
Service: 1
It's my favorite place for sure! And I love the new cantina chicken menu. 10/10 is my favorite place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Crunchwrap Supreme Combo, Burrito Supreme, Supreme Soft Taco Party Pack
went through the drive thu order was messed up from the get go, kid on the speaker barely understandable, got to window and they were chomping ice had to clarrify the order again, got home half the order was still missing and 2 of the cheesy chicken gordis had zero (and I do mean zero) chicken on them. Called tge store back, manager seemed like she could care less but said come back and it would be fixed. we did so but zero apologies were offered. before I get finish there is 1 question, why the hell is the dining room not open?? If I were standing there watching them fix and bag my order I wold have seen the mistakes. Please dont lay on me labor shortage, I clearly saw 4 people working through the window and we were the only car in the drive thru at the time.
Atmosphere: 1
Food: 1
Service: 1
Food is not worth what you pay for it's nasty. It tastes artificial and you don't get as much as you use to overprised cheap garbage.
Atmosphere: 2
Food: 1
Service: 2
Boy, Taco Bell West is either short staffed & not paying attention, or they're sending food out like they're low on products. I ordered a beefy 5 layer burrito and a side of pintos & cheese and the dang things came out like something from the $1 menu! Very very little meat, a few pieces of shredded cheese (even though I ordered extra meat & cheese) and barely any of the other 3 toppings. I swear, they sent out a burrito SHELL folded over that was about the size of a pack of smokes with just drippings of what was supposed to be a 5-layer. The pintos & cheese was about 1/3 full. Just ABSOLUTELY RIDICULOUS & A TOTAL WASTE OF MONEY! ? Went to Taco Bell EAST last week & not only are they serving the same small & messed up orders, but when I took it in to be fixed, I stood there for over 15 minutes w/o anyone coming to the counter even though the manager & chick at drive-thru window made eye contact with me multiple times. When they finally did, the manager had such a RUDE attitude that I turned on video to record how she was talking to her employees, which of course mad her so mad that she cussed me out. (Also on video!) She refused to "calm down or step outside," so I sent the video to cooperate. It's a damned shame what's going on at the Eastside! GET IT TOGETHER, Y'ALL!?
Atmosphere: 2
Food: 1
Service: 1
Was yelled at for inquiring about the rest of my order. Had to wait over half an hour for the rest of my order. Was told that the KFC and Taco Bell were two separate places, when in fact they were combined in the same store. Lousy, lousy service, AND
Atmosphere: 1
Food: 2
Service: 1
This Taco Bell has went downhill alot over the last several years! This use to be the best one out of all of our local Taco Bells! This location couldn't get an order right if their life depended on it! Living on the Westside sucks because there are very few quick food options! But this TB has to be the worst next to McDonald's! Food is always made incorrectly or lacking of ingredients, tacos are always broken, if you pay for extra of anything you never get it, rude employees who literally want to argue with you, I could go on and on!
Atmosphere: 2
Food: 1
Service: 1
Stopped in to get tacos and
Atmosphere: 4
Food: 4
Service: 4
How do you forget an entire quesadilla, we ordered 3 food items and got two. This is horrible. I hope you enjoy your one star. Next time, get me a quesadilla, or imma throw a fit.
Atmosphere: 1
Food: 1
Service: 1
Got the wrong order
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Breakfast Burrito
Restaurantji Recommends
Notorious for not giving you food that you ordered. When realizing I had food missing and the receipt stating I had paid for it. I called to speak to a manager. once I spoke to the manager I told her this was not the first time I didn't receive my food. she responded with,"okay next time you come just tell us we didn't put it in your bag and we'll throw it in there." I guess making sure you communicate to your staff the customers complaints and trying to resolve issues isn't on their to do list. SMH
One of the better Taco Bells. Tacos always Crunchy been to some that make Tacos ahead and they are soggy. New girl training was very nice. This is one of best staffed Taco bells I've seen in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Crunchy Taco
Came here for a quick dinner. It was made improperly. Went back. Again made improperly and sloppy as all get out. The quesadilla was basically being turned inside out from being upset because they had to remake it. So I go back. Told they’re not remaking it, and I’m not getting a refund. Do not recommend. Manager Courtney on duty was very rude and did not offer any help but made the situation worse.
Atmosphere: 1
Food: 1
Service: 1
Came here for a quick dinner after leaving the ball friends at 7:30. It turned into consuming an hour of my time to get either my food or a refund. Courtney the manager on duty was very rude. My food was first made incorrectly and then made sloppy. After going back and forth to the store 3 times, my daughter had to go to bed and could not eat what she wanted. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Nasty food and the cost is way too high for that garbage.
Atmosphere: 3
Food: 1
Service: 3