Had a great burger and fries plus an amazing view of the 2024 total solar eclipse!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Frisco Melt, Double Steak Burger, Fries
Shannon & Nikko Smith
Food was good but my shake didn't really taste like strawberry
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Garlic Double, Cheese Fries
Clinton Kimmell
For years, when we ve gotten chilli there, theyve messed it up by slathering it w onions almost everytime to the point where we finally had to start practically begging them not to do it everytime..its not supposed to even come w onions.but it always has anyway. My girlfriend went there a few weeks ago, requested chili, hold the onions, and the lady taking the order practically bit her head off for asking for no onions bc " it doesnt come w it".. i overheard the whole conversation and this lady running drive thru was rude af. Your upper management needs to go clean house at vincennes indiana steak n shake. Some of Your employees are terrible and they have been for years now. The customer is always right and u should never tell a customer to just leave as opposed to maybe solving the long recurring problem at your location. You all are lucky i wasnt actually in the car that day. If you dont want to be in food service then quit and do the world a favor. Dont take it out on the customer.
Atmosphere: 1
Food: 1
William Darr
Sarcastic at the window.
Service: 1
Jeremy Helderman
Consistently good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Steak Burger, Chili, Fries
Melanie East_mel,
It was disappointing the way things have changed since covid. Had to order at a kiosk, hate that. Had to go to the counter to get food, 4 other people in the dining area. It was clean, fairly comfortable, if not a bit on the cool side. Burger was very greasy, smaller than I remembered, and onion rings were good. No server, but kiosk wanted a tip, hummmm.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Onion Rings
Ted Mandabach
Went through drive thru. The person doing drive thru seemed to be in a hurry. While ordering my food he continued to ask is that all, when I asked to add a shake to my order he once again asked is that all. Pulled up to pay and he didn't say anything handed me my order and still never said anything. I had the mushroom burger it was good the fries nice and hot.Parking: Nice big parking lot.
Our experience was absolutely terrible. Not a single employee spoke to us, every inch of the floor was dirty and sticky. The food tasted terrible, 3 of us ordered meals and hardly touched them. They had an odor and tasted spoiled. Wouldn’t recommend this location for my dogs.
Atmosphere: 1
Food: 1
Service: 1
Michael Myers
We stop weekly for a shake. Always delicious and quick.
Great place to get a quick burger. And, it actually tastes like a burger.
Food: 5
Service: 5
Recommended dishes: Double Steak Burger
Jace Wyman
I’m not surprised by the negative reviews that I’ve seen previous to mine. I’m visiting my dad from Indiana and came and ordered my meal on the kiosk. I paid for 3 drinks and 3 meals. The manager was staring me and the people I was with down like we were stealing drinks from them. The lady proceeded to confront us saying we only bought 2 drinks not 3. We went to show her the receipt to show her in fact we did buy 3. She continued to be rude and then failed to apologize for being rude, especially to customers who just spent money at their business. Good luck Steak ‘n Shake, no wonder all the Indiana ones shut down lol.
Atmosphere: 1
Food: 2
Service: 1
doug edwards
Went Vincennes Ind restaurant on January 24, 2024 went through drive thru. Ordered 2shakes both were only half full . Ask why and told that’s how they’re made . Sandwiches didn’t have what we ordered didn’t realize till we were on the interstate. Make sure you’re order is right before leaving for the price.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries, Double Steak Burger
Clay House
Food overpriced. Especially the shakes.My 1st visit was during the training phase. There were constantly more employees than customers. Yet service was not good enough.A couple later visits still found the food items way overpriced. Service lacking, possibly due to understaffing. Or employees attitudes.I'm very doubtful I'll visit any S&S store in the future.There is a Ponderosa Steak House, with a decent buffet and fair prices less than 2 blocks away from S&S. Go there, or elsewhere people.
Atmosphere: 1
Food: 2
Service: 1
Christie Petrick
The whole kiosk thing needs to go, you have to order your own food, get up when they call your name, get your own drink, clean your own table and they ask for tip on kiosk why would I tip you when you did nothing that made steak and shake just another fast food restaurant. The staff was rude my husband ask for a to go box and the girl literally threw a stack of like 5 on the counter. I ordered a strawberry shake and the cup wasn't even 2/3 rds full. Guess they figured out away to put themselves completely out of business.
Fresh abd tasty! I had the original with cheese and fries. Nothing has changed about the flavor, and quality of the food over the decades!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Double Steak Burger, Chili, Fries, Thin 'N Crispy Fries
Had a great burger and fries plus an amazing view of the 2024 total solar eclipse!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Frisco Melt, Double Steak Burger, Fries
Food was good but my shake didn't really taste like strawberry
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Garlic Double, Cheese Fries
For years, when we ve gotten chilli there, theyve messed it up by slathering it w onions almost everytime to the point where we finally had to start practically begging them not to do it everytime..its not supposed to even come w onions.but it always has anyway. My girlfriend went there a few weeks ago, requested chili, hold the onions, and the lady taking the order practically bit her head off for asking for no onions bc " it doesnt come w it".. i overheard the whole conversation and this lady running drive thru was rude af. Your upper management needs to go clean house at vincennes indiana steak n shake. Some of Your employees are terrible and they have been for years now. The customer is always right and u should never tell a customer to just leave as opposed to maybe solving the long recurring problem at your location. You all are lucky i wasnt actually in the car that day. If you dont want to be in food service then quit and do the world a favor. Dont take it out on the customer.
Atmosphere: 1
Food: 1
Sarcastic at the window.
Service: 1
Consistently good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Steak Burger, Chili, Fries
It was disappointing the way things have changed since covid. Had to order at a kiosk, hate that. Had to go to the counter to get food, 4 other people in the dining area. It was clean, fairly comfortable, if not a bit on the cool side. Burger was very greasy, smaller than I remembered, and onion rings were good. No server, but kiosk wanted a tip, hummmm.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Onion Rings
Went through drive thru. The person doing drive thru seemed to be in a hurry. While ordering my food he continued to ask is that all, when I asked to add a shake to my order he once again asked is that all. Pulled up to pay and he didn't say anything handed me my order and still never said anything. I had the mushroom burger it was good the fries nice and hot.Parking: Nice big parking lot.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Steak Burger, Cheese Fries, Fries
Our experience was absolutely terrible. Not a single employee spoke to us, every inch of the floor was dirty and sticky. The food tasted terrible, 3 of us ordered meals and hardly touched them. They had an odor and tasted spoiled. Wouldn’t recommend this location for my dogs.
Atmosphere: 1
Food: 1
Service: 1
We stop weekly for a shake. Always delicious and quick.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place to get a quick burger. And, it actually tastes like a burger.
Food: 5
Service: 5
Recommended dishes: Double Steak Burger
I’m not surprised by the negative reviews that I’ve seen previous to mine. I’m visiting my dad from Indiana and came and ordered my meal on the kiosk. I paid for 3 drinks and 3 meals. The manager was staring me and the people I was with down like we were stealing drinks from them. The lady proceeded to confront us saying we only bought 2 drinks not 3. We went to show her the receipt to show her in fact we did buy 3. She continued to be rude and then failed to apologize for being rude, especially to customers who just spent money at their business. Good luck Steak ‘n Shake, no wonder all the Indiana ones shut down lol.
Atmosphere: 1
Food: 2
Service: 1
Went Vincennes Ind restaurant on January 24, 2024 went through drive thru. Ordered 2shakes both were only half full . Ask why and told that’s how they’re made . Sandwiches didn’t have what we ordered didn’t realize till we were on the interstate. Make sure you’re order is right before leaving for the price.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries, Double Steak Burger
Food overpriced. Especially the shakes.My 1st visit was during the training phase. There were constantly more employees than customers. Yet service was not good enough.A couple later visits still found the food items way overpriced. Service lacking, possibly due to understaffing. Or employees attitudes.I'm very doubtful I'll visit any S&S store in the future.There is a Ponderosa Steak House, with a decent buffet and fair prices less than 2 blocks away from S&S. Go there, or elsewhere people.
Atmosphere: 1
Food: 2
Service: 1
The whole kiosk thing needs to go, you have to order your own food, get up when they call your name, get your own drink, clean your own table and they ask for tip on kiosk why would I tip you when you did nothing that made steak and shake just another fast food restaurant. The staff was rude my husband ask for a to go box and the girl literally threw a stack of like 5 on the counter. I ordered a strawberry shake and the cup wasn't even 2/3 rds full. Guess they figured out away to put themselves completely out of business.
Atmosphere: 1
Food: 3
Service: 1