Unfortunately I was very disappointed when I visited last week. The case was all but empty. 1 1/2 thing of bites, 3 big pretzels and a very long sat out pretzel pizza. I got one of the big pretzel, thinking well they are always great. Nope. Even just looking at it I could tell it was undercooked. (No golden brown color) I ate a few pieces of it and as I got to the thicker parts it was still doughy. I hope that they work more on training their staff on proper cook times and what they should look like when they are to be served to customers.Though, the young man was very nice and attentive and the place was clean. Product was not up to par and I hope to see them improve.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Jumbo Soft Pretzel
Alexis Lopez
Pretzel bites were perfectly cooked and delicious. Definitely better than the old management that was there before. Great job!
I had a great pretzel! It was warm and fresh! The new people are amazing and you can tell they care.
Atmosphere: 4
Food: 5
Service: 5
Laura Laborde
Pretzels are huge, delicious and the employees are so kind even though you could tell it had been a really busy day for their reopening!
Atmosphere: 5
Food: 5
Service: 5
Ezra Leal
Really has changed since reopening , amazing customer
Atmosphere: 5
Food: 5
Service: 5
annamariashutske
The one at the warsaw Walmart isn’t run very well. Every time, with a particular employee, she is always on her phone. If she’s wearing gloves, she runs the cash register with her gloves on and doesn’t change them when she touches the dough. All while still on the phone. When I order something that’s not in the case she says it will take six minutes. 2 times i timed it and it took 20 minutes. She was on her phone. Today my husband asked me if I wanted a pretzel, while he was there. I said sure with high hopes. He came home and said , nope.. it was 2pm and she was there on her phone. She yelled from behind the counter that they were closed. He looked at her confused, she said she took some medication and said she was having an allergic reaction to it. Too bad this is now their reputation.
Brandi C
Do not recommend. Service is terrible
Wardaughter B.
This location is in a walmart, and the food always looks good, so today I got two filled pockets. The first was ham and cheese. It tasted like salt and some sort of chemical cleaner. The second was chicken bacon ranch, and thankfully lacked the chemical taste... but also didn't taste like chicken, bacon or ranch. Just salt. I got a sweet tea, and my gosh I don't even know how you can mess up flavoring and water but they have. Maybe their plain pretzels are better, (though I won't be chancing it,) but I paid 7$ for two bites of food that have left a bad taste in my mouth. Everything thrown out. The only good thing I can say is the employee who took my order was friendly.
Tonya Knight
What happened to customer service? I literally got yelled at by the woman working then over heard her talking bad about my order to another employee. I understand having a bad night, but don't take it out on the people keeping you in business.
moon lili
Went to a Walmart location and asked about the pockets was told they had chicken bacon ranch, I got sold a ham and cheese.
So I ordered 2 pizzas and a pretzel. All three items were stuffed into one bag. The pizzas were put in paper sleeves and stacked on top of one another. The toppings all stuck to the paper sleeves. Upon calling to complain they attempted to lay the blame on my dasher. Because I guess my dasher packed my order himself correct?
Riley Swift
Was gonna eat my panda Express here and buy some pretzels. But the owner told me to leave because I was "advertising for another business". So here's your review.
Unfortunately I was very disappointed when I visited last week. The case was all but empty. 1 1/2 thing of bites, 3 big pretzels and a very long sat out pretzel pizza. I got one of the big pretzel, thinking well they are always great. Nope. Even just looking at it I could tell it was undercooked. (No golden brown color) I ate a few pieces of it and as I got to the thicker parts it was still doughy. I hope that they work more on training their staff on proper cook times and what they should look like when they are to be served to customers.Though, the young man was very nice and attentive and the place was clean. Product was not up to par and I hope to see them improve.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Jumbo Soft Pretzel
Pretzel bites were perfectly cooked and delicious. Definitely better than the old management that was there before. Great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Pretzel Bites, Pretzel Dog, Jumbo Soft Pretzel
I had a great pretzel! It was warm and fresh! The new people are amazing and you can tell they care.
Atmosphere: 4
Food: 5
Service: 5
Pretzels are huge, delicious and the employees are so kind even though you could tell it had been a really busy day for their reopening!
Atmosphere: 5
Food: 5
Service: 5
Really has changed since reopening , amazing customer
Atmosphere: 5
Food: 5
Service: 5
The one at the warsaw Walmart isn’t run very well. Every time, with a particular employee, she is always on her phone. If she’s wearing gloves, she runs the cash register with her gloves on and doesn’t change them when she touches the dough. All while still on the phone. When I order something that’s not in the case she says it will take six minutes. 2 times i timed it and it took 20 minutes. She was on her phone. Today my husband asked me if I wanted a pretzel, while he was there. I said sure with high hopes. He came home and said , nope.. it was 2pm and she was there on her phone. She yelled from behind the counter that they were closed. He looked at her confused, she said she took some medication and said she was having an allergic reaction to it. Too bad this is now their reputation.
Do not recommend. Service is terrible
This location is in a walmart, and the food always looks good, so today I got two filled pockets. The first was ham and cheese. It tasted like salt and some sort of chemical cleaner. The second was chicken bacon ranch, and thankfully lacked the chemical taste... but also didn't taste like chicken, bacon or ranch. Just salt. I got a sweet tea, and my gosh I don't even know how you can mess up flavoring and water but they have. Maybe their plain pretzels are better, (though I won't be chancing it,) but I paid 7$ for two bites of food that have left a bad taste in my mouth. Everything thrown out. The only good thing I can say is the employee who took my order was friendly.
What happened to customer service? I literally got yelled at by the woman working then over heard her talking bad about my order to another employee. I understand having a bad night, but don't take it out on the people keeping you in business.
Went to a Walmart location and asked about the pockets was told they had chicken bacon ranch, I got sold a ham and cheese.
Restaurantji Recommends
Best service and great employees
Lisa and her staff are great
So I ordered 2 pizzas and a pretzel. All three items were stuffed into one bag. The pizzas were put in paper sleeves and stacked on top of one another. The toppings all stuck to the paper sleeves. Upon calling to complain they attempted to lay the blame on my dasher. Because I guess my dasher packed my order himself correct?
Was gonna eat my panda Express here and buy some pretzels. But the owner told me to leave because I was "advertising for another business". So here's your review.
Love Bens Pretzels