I was there on 1/15/24 at about 3pm to get a pizza. Absolute worst customer service I've ever experienced. The guy working the pizza area was great, but the 2 girls at the front counter were appallingly rude. I smiled at one when I walked in and she just looked at me like I had 2 heads. No greeting, no nothing. Both just stared at me as I browsed while waiting for my pizza and it made me very feel very uncomfortable and unwelcome. Then when I went to pay I said "Hi!" in a friendly manner as I approached the counter, as you do. Nothing. Blank stare. Obvious hostile attitudes from both. The I had to physically lean over the counter to retrieve my receipt from her as she couldn't be bothered to meet me halfway to hand it to me. The whole vibe inside was bizarre. Please hire employees who know how to interact with the public or train these 2. Will avoid this place in the future.
Jessica Greeve
I literally just came from there an hour ago and this gas station charged me a dollar twice because the pump wasnt working, and I finally got it to work the third time. So insane. I usually dont post a bad review but I had to. Thats insane.
Steve H.
One again, no windshield cleaner or paper towels out at the gas pumps. How hard is it really to have an employee check this periodically and refill?
Brandy H.
They have no food in there hot case and they said :15-:20 minutes. Employees in the kitchen appeared not to be happy. And prep area looked cluttered with other food products out of the fridge and no one was working with them.
Winona Kegin
Worst caseys and gas station. Shelves are empty and dirty. Never any fluid to wash windows. I've checked several wash stations on my last 3 trips and they are always bone dry. Why after all the bad reviews doesn't something at this location.
The Rittic
Cheesestix are kind of my thing, asked for something specific and I got a thin bread with no cheese at all, should at least have some stretch to it.
Atmosphere: 3
Food: 3
Service: 3
Shane Schmidt
Another caseys that Has every Pizza except for the one that mainly advertise. Maybe make two pepperoni pizzas
Maxine Asbury
This is the worst caseys in town. The pumps rarely work. The air pump seems to be permanently broken. And the pizza is below average. Casey's in Lawrence is just not that good. The whole area needs help.
Anna Wise
Asst Manager claims to be the store manager which oh that's a lie. Says she cut the pizzas and boxed them. Get home and not cooked all the way. So that is lie number 2. How many other did she lie too. Not sure I will ever get another pizza there.
This location is by far the absolute worst Casey’s in the world, and I’ve been to Iowa! I honestly don’t know where to start in blasting this place. It’s a case study of weaponized incompetence. I’ve literally had them steal money from me there, the cashiers are rude to me and my partner. I won’t single any of them oit as individuals, they’re all terrible. They never have fuel anyways so I’m not sure why I even go there.
Stacey
Just went to pickup some pizzas and the man we had placed the order with over the phone was very polite and even followed up with us to make sure we didn't double order since their systems were temporarily not working. We arrived and we're browsing the store for a few minutes. The gentleman over the phone said it'd be about 20min so we gave it that long and wondered if maybe we had come to the wrong location since we only saw women working (I assumed the gentleman was a delivery driver since he was bringing in product). My boyfriend called and asked about our order but before he could ask about the location the woman hung up on him and then angrily said something to the lady working in the kitchen who then also got an attitude because of the phone call. Neither of them knew we were standing there the whole time and I could hear them both very clearly. When it was finally our turn idk if the lady in the kitchen was ignoring my boyfriend but the gentleman ended up apologizing for her and being the one to serve us the finished pizzas. I really feel bad for him as he seemed to be working hard already and it looks like this lady was waiting for him to come carry her load as well. I really hope they both maybe receive some coaching on how not to let their own personal emotions or stress affect how they treat each individual even if they are not face to face with them. Just shows poor character in my opinion
The Natural
Just went to pickup some pizzas and the man we had placed the order with over the phone was very polite and even followed up with us to make sure we didn't double order since their systems were temporarily not working. We arrived and we're browsing the store for a few minutes. The gentleman over the phone said it'd be about 20min so we gave it that long and wondered if maybe we had come to the wrong location since we only saw women working (I assumed the gentleman was a delivery driver since he was bringing in product). My boyfriend called and asked about our order but before he could ask about the location the woman hung up on him and then angrily said something to the lady working in the kitchen who then also got an attitude because of the phone call. Neither of them knew we were standing there the whole time and I could hear them both very clearly. When it was finally our turn idk if the lady in the kitchen was ignoring my boyfriend but the gentleman ended up apologizing for her and being the one to serve us the finished pizzas. I really feel bad for him as he seemed to be working hard already and it looks like this lady was waiting for him to come carry her load as well. I really hope they both maybe receive some coaching on how not to let their own personal emotions or stress affect how they treat each individual even if they are not face to face with them. Just shows poor character in my opinion
Ava Stipp
Cashiers are always friendly, however the kitchen staff leaves much to be desired. Today I came in for a pizza order and the lady didn’t even ask my name, didn’t say a word to me, just handed me a pizza that said Paid Online… a less honest person could’ve definitely just walked in and gotten handed a free pizza.
Caleb Mavity
Go there all the time not for pizza though because they never have it
Terrible customer service. Avoid this Casey's.
Atmosphere: 1
Food: 1
Service: 1
I was there on 1/15/24 at about 3pm to get a pizza. Absolute worst customer service I've ever experienced. The guy working the pizza area was great, but the 2 girls at the front counter were appallingly rude. I smiled at one when I walked in and she just looked at me like I had 2 heads. No greeting, no nothing. Both just stared at me as I browsed while waiting for my pizza and it made me very feel very uncomfortable and unwelcome. Then when I went to pay I said "Hi!" in a friendly manner as I approached the counter, as you do. Nothing. Blank stare. Obvious hostile attitudes from both. The I had to physically lean over the counter to retrieve my receipt from her as she couldn't be bothered to meet me halfway to hand it to me. The whole vibe inside was bizarre. Please hire employees who know how to interact with the public or train these 2. Will avoid this place in the future.
I literally just came from there an hour ago and this gas station charged me a dollar twice because the pump wasnt working, and I finally got it to work the third time. So insane. I usually dont post a bad review but I had to. Thats insane.
One again, no windshield cleaner or paper towels out at the gas pumps. How hard is it really to have an employee check this periodically and refill?
They have no food in there hot case and they said :15-:20 minutes. Employees in the kitchen appeared not to be happy. And prep area looked cluttered with other food products out of the fridge and no one was working with them.
Worst caseys and gas station. Shelves are empty and dirty. Never any fluid to wash windows. I've checked several wash stations on my last 3 trips and they are always bone dry. Why after all the bad reviews doesn't something at this location.
Cheesestix are kind of my thing, asked for something specific and I got a thin bread with no cheese at all, should at least have some stretch to it.
Atmosphere: 3
Food: 3
Service: 3
Another caseys that Has every Pizza except for the one that mainly advertise. Maybe make two pepperoni pizzas
This is the worst caseys in town. The pumps rarely work. The air pump seems to be permanently broken. And the pizza is below average. Casey's in Lawrence is just not that good. The whole area needs help.
Asst Manager claims to be the store manager which oh that's a lie. Says she cut the pizzas and boxed them. Get home and not cooked all the way. So that is lie number 2. How many other did she lie too. Not sure I will ever get another pizza there.
Restaurantji Recommends
This location is by far the absolute worst Casey’s in the world, and I’ve been to Iowa! I honestly don’t know where to start in blasting this place. It’s a case study of weaponized incompetence. I’ve literally had them steal money from me there, the cashiers are rude to me and my partner. I won’t single any of them oit as individuals, they’re all terrible. They never have fuel anyways so I’m not sure why I even go there.
Just went to pickup some pizzas and the man we had placed the order with over the phone was very polite and even followed up with us to make sure we didn't double order since their systems were temporarily not working. We arrived and we're browsing the store for a few minutes. The gentleman over the phone said it'd be about 20min so we gave it that long and wondered if maybe we had come to the wrong location since we only saw women working (I assumed the gentleman was a delivery driver since he was bringing in product). My boyfriend called and asked about our order but before he could ask about the location the woman hung up on him and then angrily said something to the lady working in the kitchen who then also got an attitude because of the phone call. Neither of them knew we were standing there the whole time and I could hear them both very clearly. When it was finally our turn idk if the lady in the kitchen was ignoring my boyfriend but the gentleman ended up apologizing for her and being the one to serve us the finished pizzas. I really feel bad for him as he seemed to be working hard already and it looks like this lady was waiting for him to come carry her load as well. I really hope they both maybe receive some coaching on how not to let their own personal emotions or stress affect how they treat each individual even if they are not face to face with them. Just shows poor character in my opinion
Just went to pickup some pizzas and the man we had placed the order with over the phone was very polite and even followed up with us to make sure we didn't double order since their systems were temporarily not working. We arrived and we're browsing the store for a few minutes. The gentleman over the phone said it'd be about 20min so we gave it that long and wondered if maybe we had come to the wrong location since we only saw women working (I assumed the gentleman was a delivery driver since he was bringing in product). My boyfriend called and asked about our order but before he could ask about the location the woman hung up on him and then angrily said something to the lady working in the kitchen who then also got an attitude because of the phone call. Neither of them knew we were standing there the whole time and I could hear them both very clearly. When it was finally our turn idk if the lady in the kitchen was ignoring my boyfriend but the gentleman ended up apologizing for her and being the one to serve us the finished pizzas. I really feel bad for him as he seemed to be working hard already and it looks like this lady was waiting for him to come carry her load as well. I really hope they both maybe receive some coaching on how not to let their own personal emotions or stress affect how they treat each individual even if they are not face to face with them. Just shows poor character in my opinion
Cashiers are always friendly, however the kitchen staff leaves much to be desired. Today I came in for a pizza order and the lady didn’t even ask my name, didn’t say a word to me, just handed me a pizza that said Paid Online… a less honest person could’ve definitely just walked in and gotten handed a free pizza.
Go there all the time not for pizza though because they never have it