Dunkin'

12075 W 87th St, Lenexa
(913) 310-9900

Recent Reviews

Carlos Corzo

Very friendly staff and very delicious desserts

Atmosphere: 5

Food: 5

Service: 5

Kyla Taylor

If you want donuts, you’re better off going up the road to QT or taking that trip to Krispy Kreme. We have been to this location countless times, HOURSSS before closing and they only have 1-2 types of donuts made. It’s as if they make donuts in the morning and whatever doesn’t sell then, that is what’s left. Being names Dunkin DONUT but running out of donuts 5-6 hours before closing and refusing to make more is insane.

Atmosphere: 1

Food: 2

Service: 1

Matt Olson

This restaurant is barely functional, ridden with pests, rude employees in front, and managed by the most dysfunctional person I have ever seen. OSHA will be visiting soon to inspect and (I foresee,) severely punish for pests and employee rights violations. Also, the manager has an identity theft charge, so beware of using cards at this establishment.

Atmosphere: 1

Food: 2

Service: 1

Zeiad Ali

The worst staff especially the one that take your order here name is Ashlen she missed up my order I had to go back when I told here that she didn’t get my order she gave me an attitude btw I was very respectful and she still has attitude when you get to window make sure she repeats it so u don’t waste your

Service: 1

Tom Prewitt

What more is there to say than it is a Dunkin. Food is OK. Service is OK. I do find it really annoying when they are out of items early in the day. I'm sure I'll visit some day just due to

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Donuts

Sandra Ambriz

Waited 25 minutes in the drive-thru there were 4 girls inside and 2 customers. This is ridiculous, then asked for my receipt to make sure I send this up and ofcourse the printer isnt working. Horrible no sense of urgency whatsoever. Do not come here after 9am the workers are lazy.

Atmosphere: 1

Service: 1

Andrade Santibanez

Bad certification from some

Atmosphere: 2

Food: 4

Service: 1

Harry Tarlow

Where to start...1) how does a donut shop only allow you to get six donuts without 24 hour notice??? it's a donut shop. 2) the speed...I don't care how good your coffee is if your service moves at a turtle pace and there is no way to get out of the awful drive through line. No more DD for me.

Atmosphere: 1

Food: 3

Service: 1

shauna lopez

Literally how does a donut place never have donuts? Every time my family goes they always say there are sold out of everything.

Atmosphere: 1

Food: 1

Service: 1

Sarah Goldman

Man, this place has really gone downhill. Drive-through service takes forever to get minimal sized orders done. The employees move extremely slow. On top of that, the time that I went today the girl kept walking away and shutting the window for no apparent reason. Not to mention they did not greet me at the window for over five minutes so that I could pay. They were not busy at all and I was the only person in the drive-thru so this seemed a little ridiculous. Whoever runs this location needs to seriously reevaluate the people that they’re hiring and the service they’re providing.

Service: 2

Alice Norris

The coffee at Dunkin is my husband's current favorite. We don't tend to eat much here. I like the blueberry donuts, and grabbing a container of munckins for convenience while working.Driving through, the order is wrong most of the time, even when I am super diligent about speaking slowly and clearly. My husband was about to compliment me on my clarity, until he discovered that the order was incorrect again, which I knew based on the price being different from the usual amount.Dining in, it's very loud, and obvious why the drive-through person misses a word here and there due to coffee grinding or other shop sounds.Due to inside sounds and music it was difficult to stay focused on a conversation.Due to the drive-through order difficulty, we went inside again on another morning.This time, we discovered that their espresso machine was down for maintenance. I asked if that was an ordinary Wednesday morning situation and was told it was. I'm not sure if that was true or not, since we saw a maintenance person arrive later to the barista's great relief.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Hash Browns, Donuts

eniyah

My mom and I came for the Veterans day donut deal. A gentleman with curly hair and glasses was very helpful and kind. 10/10 would recommend.

Service: 5

Jaya D.

no stars if I could. every order is always slightly wrong. that's fine, I don't drink DD enough to really care plus working in costumer service can I be hectic. I understand. but literally how do you give someone the completely wrong drink when the label is on the cup? this goes beyond missing syrup or wrong milk alternative. I was 1 of 2 people in the drive thru. I just don't understand.

bird Samora

Drive through was nice and fast and nice and nice :) I went at 10 am ish I

Food: 5

Service: 5

Alexis Bartkoski

Lex is amazing!! She is nice and she always goes the extra mile! Ash is my favorite barista in the afternoons she always makes my coffee fresh and yummy! They are the best!

Atmosphere: 5

Food: 5

Service: 5

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