They can never get my order right. Between a chicken salad missing the chicken, or a Baja salad missing avocado. Manager emailed and said she'd send a gift card and I have never received anything and that was 6 months Ago and she won't respond to my emails either.
Atmosphere: 1
Food: 1
Service: 1
aaron kurtz
Melissa is an outstanding manager!! Great customer service! Great experience!We'll definitely be coming back!!?
Atmosphere: 5
Food: 5
Service: 5
Rebekah Zimmerman
The staff is so friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Cookie Varieties
Chase Jacobs
Downhill service
Atmosphere: 3
Food: 3
Service: 1
Jessica Leichter
I’m so sad about the change of locations. The old location had lots of booths, comfy seating, large tables, a fireplace and cozy areas to enjoy the quiet.The new restaurant is bright and clean, the restrooms are nice, but it’s lost all of its appeal. I would never choose to hang out here again. All the tables are small, seats are hard, and it’s very loud.I’ve already quit going to Panera due to the insane prices and tiny portions, but this is the last straw. I don’t understand why they felt the need to close their old store.
Dirk Richou
I'm just not a fan of a place that costs $60 for sandwiches and chips for the family of 4. And then you ask for a tip at the self serve kiosk? You're over rated for the cost.
Atmosphere: 5
Food: 5
Service: 3
vickie hersh
I want to thank Melissa at the Lenexa Store for being so patient and all you help figuring out that crazy card. You went above and beyond helping me 2 times. Enjoyed the food even more because of your kindness and care on this cold rainy night.So appreciated all your help...and the brownie! :)Vickie
Atmosphere: 5
Food: 5
Service: 5
Chase Auer
Shouldn't offer sandwhiches online that that you can't offer in the store and you should really fix the way gift cards are excepted online. Easy fixes! Come on man!
Jarrodd Miller
Waited in drive through for an actual hour. Single lane drive through so you can't give up and escape to literally any other food. After first 20 minutes learned they weren't making any "hot bowls" despite being able to see them make soups? Maybe I'm misunderstanding. Had to order a salad since I still could not escape the line. Proceeded to wait an abysmal amount of time. Should have driven away when they finally asked for my card.
Filthy conditions no one cleans the tablesThe overall food just ok the dessert I got taste like it was a couple of weeks old.
Atmosphere: 1
Food: 3
Service: 1
Elise Roeder
Refused to give me my pick up order through the drive thru…. Will not be
Atmosphere: 1
Food: 1
Service: 1
Dave Gernhart
Panera has gone down hill over the years. The food was just okay. Meat and soup tasted highly processed and not very fresh. Bread was still good though.
Atmosphere: 1
Food: 2
Service: 1
Amira H
1 we waited 1Hour JUST to get some bagels and a bag of chips, and when we got the bagels they were burnt.2 when we went there today and made a mobile order with 2 bagel’s, waited a while and when we did get to the window, the lady told us they were sold out.
Atmosphere: 1
Food: 1
Service: 1
Kathy Newman
Make sure you check your bag. They are always forgetting something or giving you the wrong order. They run out of things quite often as well. I know they just moved so hopefully will get on track soon.
New menu items offer tasty items
Atmosphere: 5
Food: 5
Service: 5
They can never get my order right. Between a chicken salad missing the chicken, or a Baja salad missing avocado. Manager emailed and said she'd send a gift card and I have never received anything and that was 6 months Ago and she won't respond to my emails either.
Atmosphere: 1
Food: 1
Service: 1
Melissa is an outstanding manager!! Great customer service! Great experience!We'll definitely be coming back!!?
Atmosphere: 5
Food: 5
Service: 5
The staff is so friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Cookie Varieties
Downhill service
Atmosphere: 3
Food: 3
Service: 1
I’m so sad about the change of locations. The old location had lots of booths, comfy seating, large tables, a fireplace and cozy areas to enjoy the quiet.The new restaurant is bright and clean, the restrooms are nice, but it’s lost all of its appeal. I would never choose to hang out here again. All the tables are small, seats are hard, and it’s very loud.I’ve already quit going to Panera due to the insane prices and tiny portions, but this is the last straw. I don’t understand why they felt the need to close their old store.
I'm just not a fan of a place that costs $60 for sandwiches and chips for the family of 4. And then you ask for a tip at the self serve kiosk? You're over rated for the cost.
Atmosphere: 5
Food: 5
Service: 3
I want to thank Melissa at the Lenexa Store for being so patient and all you help figuring out that crazy card. You went above and beyond helping me 2 times. Enjoyed the food even more because of your kindness and care on this cold rainy night.So appreciated all your help...and the brownie! :)Vickie
Atmosphere: 5
Food: 5
Service: 5
Shouldn't offer sandwhiches online that that you can't offer in the store and you should really fix the way gift cards are excepted online. Easy fixes! Come on man!
Waited in drive through for an actual hour. Single lane drive through so you can't give up and escape to literally any other food. After first 20 minutes learned they weren't making any "hot bowls" despite being able to see them make soups? Maybe I'm misunderstanding. Had to order a salad since I still could not escape the line. Proceeded to wait an abysmal amount of time. Should have driven away when they finally asked for my card.
Restaurantji Recommends
Filthy conditions no one cleans the tablesThe overall food just ok the dessert I got taste like it was a couple of weeks old.
Atmosphere: 1
Food: 3
Service: 1
Refused to give me my pick up order through the drive thru…. Will not be
Atmosphere: 1
Food: 1
Service: 1
Panera has gone down hill over the years. The food was just okay. Meat and soup tasted highly processed and not very fresh. Bread was still good though.
Atmosphere: 1
Food: 2
Service: 1
1 we waited 1Hour JUST to get some bagels and a bag of chips, and when we got the bagels they were burnt.2 when we went there today and made a mobile order with 2 bagel’s, waited a while and when we did get to the window, the lady told us they were sold out.
Atmosphere: 1
Food: 1
Service: 1
Make sure you check your bag. They are always forgetting something or giving you the wrong order. They run out of things quite often as well. I know they just moved so hopefully will get on track soon.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Orange Scone