Well, let's see. It started off good. Seated fast. Order taken. And then it went downhill from there. 2 people. One ordered a burger. One ordered boneless wings. The boneless wings arrived about 10 minutes before the burger. Kind of makes for an awkward lunch with a business client. The celery that was served with the boneless wings was disgusting. If the health department saw it, it would have been a serious violation. There is no way it was within its shelf life. We had a hard time getting drink refills. At one point, one of us actually got up to refill our drinks at one of the service stations because we were tired of waiting. I brought up all of these issues to the manager on duty and he could not care less. Regarding the timing of the food, he just said they send out the food when it is hot and ready. Again.... awkward. The food was not hot when it was finally consumed because we waited until all was served until we ate. Mentioned the celery. He didn't care. Truth is, the odds of us going back to this location are extremely slim.
Atmosphere: 2
Food: 2
Service: 2
Tom Price
Floor manager ignored us. Kitchen sent out the wrong food , server corrected it. Fairly typical of this chain..
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Traditional Wings, Potato Wedges, Sandwich
Becky
Food was ok. Took forever to get our food and the waitress was nowhere to be found. Ran out of drinks several times
Atmosphere: 2
Food: 2
Service: 1
Tim Petelin
Very good wings. Friendly place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carrots, Wings and Fries
Michael M (Mikey)
Called and asked if dogs are allowed on patio. They said yes after asking a manager. Show up later and they stated that the current GM does not allow dogs. So when you call in make sure to find out which GM is on duty! We saw the reviews but didn't know it was this bad
Atmosphere: 1
Food: 5
Service: 1
Kamila M
Was told dogs are allowed on the patio when I called. Came few hours later,I guess that policy changed all of the sudden and it depends on the "manager that's on duty" which is ridiculous. Would be helpful if it was one solid rule rather than depending on the hour.
Lee Kibbee
I love Buffalo Wild Wings, don’t makes sense I’d keep coming back to my local restaurant despite how bad it is. I love food and eat out all over the country. This location is not only consistently the worst BWW but one of the worst restaurants period. The service is never good, the food is sub par and the facilities are terrible. Tonight neither my waitress nor the bartender could figure out what a Black N Tan was, my buffalo ranch chicken sandwich was a crispy chicken sandwich with a squirt of ranch and half a squirt of buffalo sauce, and the facilities were a disaster. If management can’t bother to fix the most visible booth as you enter, it’s no wonder the employees can’t be bothered to clean or provide good service and product. I don’t have good pics but the booth seats are torn open and there was trash and food debris under the tables and in the walkways. I never saw a single person cleaning other than wiping a table off.
Atmosphere: 1
Food: 1
Service: 1
Joshua Duane Clark
Food was good and fast, Roman was an exceptional server!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings and Fries, Wild Wings
Stacy Bradley
I’d love to give four stars but unfortunately the front desk staff gave us a bad taste. We walked in and waited for several minutes before we were greeted. We weren’t actually greeted though. A blonde younger lady working the front and pick up/take out area approached us. She didn’t smile, grabbed two menus and said follow me. She threw the menus on the table and continued walking. You’re definitely not going to get good business with this woman being your businesses first impression. As far as our waiter, she was great! Very attentive. Food was good. But you should definitely find someone else to be the face of the front. We noticed several encounters with this woman and other customers. Barely any words, no smile, no customer service skills.
pam m
Zero stars. Never had so many issues ordering food.
DoorDash orders from here are consistently wrong. We order wings and fries to split along with ranch but no matter how many ranches are ordered we always get the same amount whether it be 2 cups or 15(neither of which are accurate in the amount we order). We always order extra because the cups are never even halfway full but if more than 4 are ordered they put it in a small cup not even halfway full. Today we ordered 14 and got less than when 4 were ordered. DoorDash refunds less than the paid amount and I’m not gonna pay delivery and tip twice to get what was originally ordered every time. I called the store person who answered was nice but I doubt she has anything to do with preparing the to go orders. Frustrating spending $35+ dollars and having it be wrong most of the time. Done getting wings from here there are other places who follow instructions.
Atmosphere: 1
Food: 5
Service: 4
Mark Felix
Love their lunch specials!!!
Atmosphere: 5
Food: 5
Service: 5
Jamie Croisant
Southern chicken sandwich and fries were
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Ashley Barrett
I ordered the Loaded Bird Dawg to go and was super excited about it. It ended up being a perfect fit for the whole ‘expectation’ vs ‘reality’ trend going around. Seriously disappointing. Tasted good, but probably would have tasted better if I actually go any of the sauce it was supposed to be LOADED with…
Atmosphere: 5
Food: 4
Service: 4
Stacey Stitt
After 20 years of receiving decent service, the general manager that I’ve never seen before comes in and decides that she’s going to be a tyrant over 60 cents. She was aggressive as soon as she heard my voice. I felt targeted and bullied. They reduced the serving size of their sauces in half and still charge the same price. She is losing a weekly customer of 20+years over 60 cents. Oh well, Olathe will be my choice for the next 20 years or we will just find a different Tuesday treat.
Well, let's see. It started off good. Seated fast. Order taken. And then it went downhill from there. 2 people. One ordered a burger. One ordered boneless wings. The boneless wings arrived about 10 minutes before the burger. Kind of makes for an awkward lunch with a business client. The celery that was served with the boneless wings was disgusting. If the health department saw it, it would have been a serious violation. There is no way it was within its shelf life. We had a hard time getting drink refills. At one point, one of us actually got up to refill our drinks at one of the service stations because we were tired of waiting. I brought up all of these issues to the manager on duty and he could not care less. Regarding the timing of the food, he just said they send out the food when it is hot and ready. Again.... awkward. The food was not hot when it was finally consumed because we waited until all was served until we ate. Mentioned the celery. He didn't care. Truth is, the odds of us going back to this location are extremely slim.
Atmosphere: 2
Food: 2
Service: 2
Floor manager ignored us. Kitchen sent out the wrong food , server corrected it. Fairly typical of this chain..
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Traditional Wings, Potato Wedges, Sandwich
Food was ok. Took forever to get our food and the waitress was nowhere to be found. Ran out of drinks several times
Atmosphere: 2
Food: 2
Service: 1
Very good wings. Friendly place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carrots, Wings and Fries
Called and asked if dogs are allowed on patio. They said yes after asking a manager. Show up later and they stated that the current GM does not allow dogs. So when you call in make sure to find out which GM is on duty! We saw the reviews but didn't know it was this bad
Atmosphere: 1
Food: 5
Service: 1
Was told dogs are allowed on the patio when I called. Came few hours later,I guess that policy changed all of the sudden and it depends on the "manager that's on duty" which is ridiculous. Would be helpful if it was one solid rule rather than depending on the hour.
I love Buffalo Wild Wings, don’t makes sense I’d keep coming back to my local restaurant despite how bad it is. I love food and eat out all over the country. This location is not only consistently the worst BWW but one of the worst restaurants period. The service is never good, the food is sub par and the facilities are terrible. Tonight neither my waitress nor the bartender could figure out what a Black N Tan was, my buffalo ranch chicken sandwich was a crispy chicken sandwich with a squirt of ranch and half a squirt of buffalo sauce, and the facilities were a disaster. If management can’t bother to fix the most visible booth as you enter, it’s no wonder the employees can’t be bothered to clean or provide good service and product. I don’t have good pics but the booth seats are torn open and there was trash and food debris under the tables and in the walkways. I never saw a single person cleaning other than wiping a table off.
Atmosphere: 1
Food: 1
Service: 1
Food was good and fast, Roman was an exceptional server!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings and Fries, Wild Wings
I’d love to give four stars but unfortunately the front desk staff gave us a bad taste. We walked in and waited for several minutes before we were greeted. We weren’t actually greeted though. A blonde younger lady working the front and pick up/take out area approached us. She didn’t smile, grabbed two menus and said follow me. She threw the menus on the table and continued walking. You’re definitely not going to get good business with this woman being your businesses first impression. As far as our waiter, she was great! Very attentive. Food was good. But you should definitely find someone else to be the face of the front. We noticed several encounters with this woman and other customers. Barely any words, no smile, no customer service skills.
Zero stars. Never had so many issues ordering food.
Service: 1
Restaurantji Recommends
DoorDash orders from here are consistently wrong. We order wings and fries to split along with ranch but no matter how many ranches are ordered we always get the same amount whether it be 2 cups or 15(neither of which are accurate in the amount we order). We always order extra because the cups are never even halfway full but if more than 4 are ordered they put it in a small cup not even halfway full. Today we ordered 14 and got less than when 4 were ordered. DoorDash refunds less than the paid amount and I’m not gonna pay delivery and tip twice to get what was originally ordered every time. I called the store person who answered was nice but I doubt she has anything to do with preparing the to go orders. Frustrating spending $35+ dollars and having it be wrong most of the time. Done getting wings from here there are other places who follow instructions.
Atmosphere: 1
Food: 5
Service: 4
Love their lunch specials!!!
Atmosphere: 5
Food: 5
Service: 5
Southern chicken sandwich and fries were
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
I ordered the Loaded Bird Dawg to go and was super excited about it. It ended up being a perfect fit for the whole ‘expectation’ vs ‘reality’ trend going around. Seriously disappointing. Tasted good, but probably would have tasted better if I actually go any of the sauce it was supposed to be LOADED with…
Atmosphere: 5
Food: 4
Service: 4
After 20 years of receiving decent service, the general manager that I’ve never seen before comes in and decides that she’s going to be a tyrant over 60 cents. She was aggressive as soon as she heard my voice. I felt targeted and bullied. They reduced the serving size of their sauces in half and still charge the same price. She is losing a weekly customer of 20+years over 60 cents. Oh well, Olathe will be my choice for the next 20 years or we will just find a different Tuesday treat.
Atmosphere: 1
Food: 3
Service: 1