After speaking with Kevin Holman, I wish I could give ZERO stars. I accidently ordered my $12 meal at the wrong location and Kevin refused to have any empathy and understanding in giving me a refund. I explained to Kevin that I was at the end of my lunch so I wouldn't be able to commute to his location to pickup my food, so I re-ordered my food at the location I was at. I asked for a little bit of grace, as this isn't normal behavior for me. I am a rewards member, I spend about $50 a week at Chick-fil-a, and has never requested a refund from Chick-fil-a for as long as I have been dinning here. Kevin did not care one bit, he told me he just gave his employees raises so providing me with a $12 refund would be detrimental to Chick-fil-a. I hope the right person sees this and can provide additional training on soft skills to Kevin. I will be reaching out to corporate as well.
Service: 1
Angela Dugan-Starr
Had some hot and miss service, for dine in they forgot our kid drink and fountain drink but were fast with delivering food and getting the beverages. Has a cute little kid area and was very clean, but can use a few more toy options (as one of the big bins was empty)Kid-friendliness: Has kids table for playing but bathrooms don’t have step stools for littles
Atmosphere: 5
Food: 5
Service: 3
Travis Copple
Four regular drive thru orders received their food before I received my mobile drive thru order. Otherwise, good.
Atmosphere: 5
Food: 5
Service: 5
John Ford
Great spot! Service is great and food is delicious
Atmosphere: 4
Food: 5
Service: 5
Chris H
Newest Chick-fil-A in the city is actually the worst. I had a " be our guest" card where you can get a free sandwich meal. On the card it says original chicken sandwich. However, the day before I came in and they said I could get a spicy chicken sandwich. Today I came and did the same thing again And whatever manager was on duty absolutely refused. The first reason was it was a price difference. It's only a $0.20 price difference I can pay that. When I said I could pay he then said the card is only good for the face value Original chicken sandwich. So I just left and made my way to Ward parkway Chick-fil-A where they honored the gift card. Let me get a spicy sandwich and I paid the difference between that and a lemonade.I don't hate Chick-fil-A I just don't like when managers don't know how to problem solve. Thank you Ward parkway Chick-fil-A for being the best. Chick-fil-A store
Atmosphere: 1
Food: 5
Service: 1
Jake Austin
Staff and food were good
Virodeath
Chick-fil-A has the best service of all the fast food restaurants. Their chicken sandwiches and fries are awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich Original
Hank Dawson
Very organized lines despite a terrible parking lot. Absolutely not Chick-fil-As's fault.
kevinmaster5000
Tastes
Atmosphere: 5
Food: 5
Service: 5
Ray O'Kelly
Way too expensive. And the portions are getting smaller and smaller.And I don't need a straw for a milkshake. I need a spoon.And saying my pleasure is getting old. Why Doesn't management let the team members Choose what they want to say to the customers. I get anxiety every time I go to chick fil. A .I won't be going there anymore$8 bucks for 2 bites. Smh
The food was great. It actually wasn't too busy, so that was great. The thing that really impressed me is that the people that take your order outside actually had heaters out there for them. What a great company that cares about their employees. Everyone was very friendly and the restaurant was very clean. We will be back when we are in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Spicy Chicken Sandwich, Grilled Nuggets, Dr Pepper, Grilled Chicken Sandwich
Tracey S.
This is not your typical high quality food Chick fil a. I have given the 95th and Metcalf location a few tries because I was certain they must be having a bad day. Today I tried again and the food was horrible. Again. Stale bread. Again. Sandwich was cold. Again. Fries were crumbled and stale and cold. Again. Super disappointed especially since Chick fil a is known for their quality food. This location clearly has low standards
After speaking with Kevin Holman, I wish I could give ZERO stars. I accidently ordered my $12 meal at the wrong location and Kevin refused to have any empathy and understanding in giving me a refund. I explained to Kevin that I was at the end of my lunch so I wouldn't be able to commute to his location to pickup my food, so I re-ordered my food at the location I was at. I asked for a little bit of grace, as this isn't normal behavior for me. I am a rewards member, I spend about $50 a week at Chick-fil-a, and has never requested a refund from Chick-fil-a for as long as I have been dinning here. Kevin did not care one bit, he told me he just gave his employees raises so providing me with a $12 refund would be detrimental to Chick-fil-a. I hope the right person sees this and can provide additional training on soft skills to Kevin. I will be reaching out to corporate as well.
Service: 1
Had some hot and miss service, for dine in they forgot our kid drink and fountain drink but were fast with delivering food and getting the beverages. Has a cute little kid area and was very clean, but can use a few more toy options (as one of the big bins was empty)Kid-friendliness: Has kids table for playing but bathrooms don’t have step stools for littles
Atmosphere: 5
Food: 5
Service: 3
Four regular drive thru orders received their food before I received my mobile drive thru order. Otherwise, good.
Atmosphere: 5
Food: 5
Service: 5
Great spot! Service is great and food is delicious
Atmosphere: 4
Food: 5
Service: 5
Newest Chick-fil-A in the city is actually the worst. I had a " be our guest" card where you can get a free sandwich meal. On the card it says original chicken sandwich. However, the day before I came in and they said I could get a spicy chicken sandwich. Today I came and did the same thing again And whatever manager was on duty absolutely refused. The first reason was it was a price difference. It's only a $0.20 price difference I can pay that. When I said I could pay he then said the card is only good for the face value Original chicken sandwich. So I just left and made my way to Ward parkway Chick-fil-A where they honored the gift card. Let me get a spicy sandwich and I paid the difference between that and a lemonade.I don't hate Chick-fil-A I just don't like when managers don't know how to problem solve. Thank you Ward parkway Chick-fil-A for being the best. Chick-fil-A store
Atmosphere: 1
Food: 5
Service: 1
Staff and food were good
Chick-fil-A has the best service of all the fast food restaurants. Their chicken sandwiches and fries are awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich Original
Very organized lines despite a terrible parking lot. Absolutely not Chick-fil-As's fault.
Tastes
Atmosphere: 5
Food: 5
Service: 5
Way too expensive. And the portions are getting smaller and smaller.And I don't need a straw for a milkshake. I need a spoon.And saying my pleasure is getting old. Why Doesn't management let the team members Choose what they want to say to the customers. I get anxiety every time I go to chick fil. A .I won't be going there anymore$8 bucks for 2 bites. Smh
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Meets expectations.
Atmosphere: 5
Food: 5
Service: 5
Takeaway Excellent
Atmosphere: 5
Food: 5
Service: 5
The food was great. It actually wasn't too busy, so that was great. The thing that really impressed me is that the people that take your order outside actually had heaters out there for them. What a great company that cares about their employees. Everyone was very friendly and the restaurant was very clean. We will be back when we are in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Spicy Chicken Sandwich, Grilled Nuggets, Dr Pepper, Grilled Chicken Sandwich
This is not your typical high quality food Chick fil a. I have given the 95th and Metcalf location a few tries because I was certain they must be having a bad day. Today I tried again and the food was horrible. Again. Stale bread. Again. Sandwich was cold. Again. Fries were crumbled and stale and cold. Again. Super disappointed especially since Chick fil a is known for their quality food. This location clearly has low standards