Terrible customer service. Awful portion sizes. This place is the worst and I'm never coming back
Payten F.
I used to come here because they provided plain white rice for those of us who cannot eat cilantro. The guy at the register said that they no longer cater to that need. And didn't provide any other alternatives or exceptions. Now I can't eat here anymore. Like at all. You try eating a bowl without rice. It sucks.
Shahbaz B.
Worst chipotle ever. Customer service is awful. The employees are so incompetent that they can't even put chips in your to-go bag. It's almost hilarious.
Joseph Cho
They allege to no longer serve plain white rice.
Atmosphere: 1
Food: 1
Service: 1
Joe Bent (_J)
Food was fresh, on time when i scheduled, and made exactly as asked.Vegetarian options: While there are meats, they are optional and there is also tofu alternative.Dietary restrictions: It is made how you want, so everything is optional.Wheelchair accessibility: Not extremely wheelchair friendly. But there is enough room to go through line and move around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Tortilla on the Side, Kid's Build Your Own, One Taco, Chips, Burrito
AJ Reed
Ordered thru DoorDash but they didn’t have white rice, chips, or steak I tried to call this store but of course it was a robot that answered and no matter what you say you can not talk to a person from the store. This is the second time me and my girlfriend have had a problem here. she went in a few weeks back and literally had a lady at the front licking food off of her gloves after preparing food. This place has gone down hill and I encourage anyone to avoid at least this restaurant if not all chipotle!! UPDATE:The food just got here and the gave me corn when I asked for no substitutes for the chips and they had white rice but not brown and didn’t trade them out and had stake but put some spicy salsa I did t order on it and our food was ice cold.
Atmosphere: 1
Food: 1
Service: 1
Chris B
See photos. This was a $23 bowl with double meat. Ordered online. The bowl wasn’t even half full. Very disappointed in quality and attention to orders.
Food: 1
avery kingsbury
i ordered a quesadilla here, and struggled getting it for a couple reasons. i wanted the full order, so i had to do it on the app which was giving me trouble. i had to ask the lady at the front multiple times for help and she just kept telling me that the app works and then a sweet girl came over to help so i could pay. i waited twice as long as the people coming in and ordering their food at the counter, but i was told to sit in the dining room and wait for my order because they’d bring it to me. well i was on my phone for a while, noticed a full togo shelf, and went to go check just in case mine was up and they missed it. i was told to go sit back down because she said she’d bring it to me. i saw the togo girl come up front with an order with gloves on her hands, and as she walked back to the kitchen, i saw her lick food off of her gloves. not even 3 minutes later, my order comes up and i have no way of knowing if she changed her gloves. i was so disgusted and after a long day of work and 30 minutes waiting, i couldn’t even eat it or ask for it to be remade because of how long i have been waiting already and how rudely i was treated up front. and, how am i supposed to know that this was done within health code because the togos are bagged and cooked in the back, away from customers? i have way more trust in seeing the orders up front be made. so disgusting.
Atmosphere: 1
Food: 1
Service: 1
Danielle Grant
Can’t speak with an actual person. I ordered delivery because I’m sick, and not only did they deliver the wrong order - half of the items were missing - you can’t just have them deliver the correct items. You have to order them all over again (and pay for them) and hope for the best. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Eric J
Go to any other Chipotle in the area, this location ALWAYS skimps protein, make ahead orders are made immediately and left to get cold, and the staff is rude...
The restaurant was very dirty. My bowl was sopping wet with the food from their dirty stations. They were out of corn, veggies, and lettuce. Service was very slow. They didn't cut any fat off of the steak so I was eating pure fat... and the cherry on top is my rice being extremely over salted it was inedible. I had to spit it out. I love chipotle but it's very run down now. Very disappointing.
Kyle Coffelt
Made me order quesadilla online… whilei was standing right in front of them….
Atmosphere: 1
Food: 1
Service: 1
Ncashman_
This has happened to me twice in the last week where I’ve ordered pick up or delivery through the app and the food has either been the entirely wrong order or missing items that I paid for. I tried going through the app and calling the restaurant to get ahold of someone to help fix the issues and I couldn’t get ahold of one real person to talk to. Super frustrating to have a list sitting right in front of you and still miss items. Chipotle’s food has always been okay but definitely not worth the hassle and frustration of not getting the correct food. Later on discovered a hair in my food and that link just takes you to “pepper” the automated chat personality that provides 0 help.
Food: 3
Service: 4
Kirk Mackey
Very fast and wonderful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
manideep grandhe
Worst Chipotle location to pick in Overland park area, went to the store at 9:45 PM (45mins before closing) they said dine in is closed and I can't come inside the store to order. They said me to do mobile order instead, when I tried online it says they are not accepting mobile orders. When I went back to them to tell that it's not allowing me to order online, they told sorry there is nothing we can do about it.??♂️Id give it a 0 if there is an option.
Terrible customer service. Awful portion sizes. This place is the worst and I'm never coming back
I used to come here because they provided plain white rice for those of us who cannot eat cilantro. The guy at the register said that they no longer cater to that need. And didn't provide any other alternatives or exceptions. Now I can't eat here anymore. Like at all. You try eating a bowl without rice. It sucks.
Worst chipotle ever. Customer service is awful. The employees are so incompetent that they can't even put chips in your to-go bag. It's almost hilarious.
They allege to no longer serve plain white rice.
Atmosphere: 1
Food: 1
Service: 1
Food was fresh, on time when i scheduled, and made exactly as asked.Vegetarian options: While there are meats, they are optional and there is also tofu alternative.Dietary restrictions: It is made how you want, so everything is optional.Wheelchair accessibility: Not extremely wheelchair friendly. But there is enough room to go through line and move around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Tortilla on the Side, Kid's Build Your Own, One Taco, Chips, Burrito
Ordered thru DoorDash but they didn’t have white rice, chips, or steak I tried to call this store but of course it was a robot that answered and no matter what you say you can not talk to a person from the store. This is the second time me and my girlfriend have had a problem here. she went in a few weeks back and literally had a lady at the front licking food off of her gloves after preparing food. This place has gone down hill and I encourage anyone to avoid at least this restaurant if not all chipotle!! UPDATE:The food just got here and the gave me corn when I asked for no substitutes for the chips and they had white rice but not brown and didn’t trade them out and had stake but put some spicy salsa I did t order on it and our food was ice cold.
Atmosphere: 1
Food: 1
Service: 1
See photos. This was a $23 bowl with double meat. Ordered online. The bowl wasn’t even half full. Very disappointed in quality and attention to orders.
Food: 1
i ordered a quesadilla here, and struggled getting it for a couple reasons. i wanted the full order, so i had to do it on the app which was giving me trouble. i had to ask the lady at the front multiple times for help and she just kept telling me that the app works and then a sweet girl came over to help so i could pay. i waited twice as long as the people coming in and ordering their food at the counter, but i was told to sit in the dining room and wait for my order because they’d bring it to me. well i was on my phone for a while, noticed a full togo shelf, and went to go check just in case mine was up and they missed it. i was told to go sit back down because she said she’d bring it to me. i saw the togo girl come up front with an order with gloves on her hands, and as she walked back to the kitchen, i saw her lick food off of her gloves. not even 3 minutes later, my order comes up and i have no way of knowing if she changed her gloves. i was so disgusted and after a long day of work and 30 minutes waiting, i couldn’t even eat it or ask for it to be remade because of how long i have been waiting already and how rudely i was treated up front. and, how am i supposed to know that this was done within health code because the togos are bagged and cooked in the back, away from customers? i have way more trust in seeing the orders up front be made. so disgusting.
Atmosphere: 1
Food: 1
Service: 1
Can’t speak with an actual person. I ordered delivery because I’m sick, and not only did they deliver the wrong order - half of the items were missing - you can’t just have them deliver the correct items. You have to order them all over again (and pay for them) and hope for the best. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Go to any other Chipotle in the area, this location ALWAYS skimps protein, make ahead orders are made immediately and left to get cold, and the staff is rude...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The restaurant was very dirty. My bowl was sopping wet with the food from their dirty stations. They were out of corn, veggies, and lettuce. Service was very slow. They didn't cut any fat off of the steak so I was eating pure fat... and the cherry on top is my rice being extremely over salted it was inedible. I had to spit it out. I love chipotle but it's very run down now. Very disappointing.
Made me order quesadilla online… whilei was standing right in front of them….
Atmosphere: 1
Food: 1
Service: 1
This has happened to me twice in the last week where I’ve ordered pick up or delivery through the app and the food has either been the entirely wrong order or missing items that I paid for. I tried going through the app and calling the restaurant to get ahold of someone to help fix the issues and I couldn’t get ahold of one real person to talk to. Super frustrating to have a list sitting right in front of you and still miss items. Chipotle’s food has always been okay but definitely not worth the hassle and frustration of not getting the correct food. Later on discovered a hair in my food and that link just takes you to “pepper” the automated chat personality that provides 0 help.
Food: 3
Service: 4
Very fast and wonderful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Worst Chipotle location to pick in Overland park area, went to the store at 9:45 PM (45mins before closing) they said dine in is closed and I can't come inside the store to order. They said me to do mobile order instead, when I tried online it says they are not accepting mobile orders. When I went back to them to tell that it's not allowing me to order online, they told sorry there is nothing we can do about it.??♂️Id give it a 0 if there is an option.
Atmosphere: 1
Food: 3
Service: 1