From top to bottom this place is an absolute disaster. I worked at this location starting in 2017 under their first owner with no problems. I came back from college and offered to work as they were desperate. The new owners were lazy, disrespectful, manipulative and willing to screw over a couple of college girls and tricked us into running a business for them. Not to mention the pay for a baker decor and cake artist was twelve dollars an hour. Which anyone who decorates knows is insulting. Allegedly the location is moving to independence Missouri. I would encourage you to not support these people and their business, but honestly their terrible work ethic makes it hard to believe that the move will even happen.
Dustin Lewis
Smallcakes hours are not accurate or they are not adhering to them. Visited on Friday 8/20/2021 at 12:20 PM and they were closed. Phone is not answered and directs callers to a full voicemail mailbox.
Angela Patterson
I ordered cake pops from the Shawnee, Ks location. They looked great and just like I requested. Cake flavor was excellent. The pops were a hit with the kids. Will definitely use this location again.
Hayli Spencer
Didn’t receive what I ordered. Super rude and poor service. Would not recommendGo to Walmart they do a better job
Brandy Rea
I am very disappointed. I placed my order weeks ago for my sons graduation party. Ordered 24 mini cupcakes, 24 cakepops, and 24 cookies. Was meant to pick up my order on the 21st and didn't make until 1pm on the 22nd and my order wasn't complete. They were still working on my cookies and they wouldn't be done for another hour. They were supposed to be done on the 21st? I was missing 2 cakepops and then was provided with 2 to make up for it, that did not match my order and were a different flavor. The cakepops were supposed to be a mix of chocolate and white and were all white. Then the cakepops included gold sprinkles when everything was supposed to be black, silver, and white. They tasted great, and the manager offered a discount... doesn't make up for the stress and lack of customer service at all. Booo to smallcakes, you have lost a customer.
Chye Dawn
I went in looking for a cupcake for my resident and was amazed on how many options they had .
Thu Phan
Omg! ??? I tried smallcakes for the 1st time today and it was delicious!!! Super moist, words cannot describe how yummy it was! I had the coconut raspberry, oh lord help me!
Jennifer Ramirez
Service was fantastic. Cakes were super fresh. Staff was amazing.
Brian Thiel
Fantastic cupcakes! A must have for your next party. Thanks again Smallcakes!
Emily Smith
They were delicious!! We had them make custom cookies for us and they were perfect. Even better in person! Will definitely be ordering form then again!! Thank you smallcakes!!
I ordered 2 dozen cupcakes for my daughter’s birthday, two weeks in advance. I showed up to pick up my order on Saturday and no one was there. I called the phone number no answer. I guess since they never called me back or contacted me about my order I should have listened to the other 1 star reviews I read.I ended up being able to salvage the celebration by going to the Olathe store. I will never recommend or use the Shawnee location, but the Olathe store was amazing and I can’t thank them enough for coming to the rescue. The stores are not owned by the same people.
Marlen Cervantes
Very upset with this place! 4th time I got turned down. The first time I wanted to place an order I wasn't doing it within 48 hours. The 2nd time I wanted to place an order the baker was on vacation. The 3rd time I wanted to place an order it was already booked for that day. Now that I wanted to place an order I called 2 days before the date and told me they were going to call me back to confirm, never received a call so I called back and now this girl tells me the baker is not even in on Saturdays! So now I just wasted my time! And still has the audacity to tell me that if I didn't want to waste my time to go somewhere else! No, actually y'all wasted my time by telling me and making feel like i was going to get the cake. Not very happy.
Alexandra Lofland
I ordered from small cakes for the first time today I picked the Choco-Holic Cupcake - it was very moist and fell apart in my mouth amazing amazing flavor, it even came with a cute little Santa hat. Along with the Carrot Cupcake... this cupcake didn’t take like carrot cake to me it tasted more of coconut there were some coconut shavings in the cupcake ( I hate coconut). I’d say the carrot cupcake needs a little work other than that I enjoyed my chocolate cupcake. Keep up the amazing work
Geoffrey Shepard
Hours said they were open until 6pm online and at the store front. Arrived at 5pm and they were closed, disappointing that i spent 30 minutes driving to and home for nothing.
Lara Golike Anderson
Do not use this location!!!! I have always loved smallcakes but my experience here is insane. I placed an order for Christmas. Went to pickup and was told they can’t find my order and can’t help because only the owner can see the orders. I was told to call back after Christmas. Wasn’t offered anything. Including a refund and now I am screwed for Christmas. Go to the olathe location.
From top to bottom this place is an absolute disaster. I worked at this location starting in 2017 under their first owner with no problems. I came back from college and offered to work as they were desperate. The new owners were lazy, disrespectful, manipulative and willing to screw over a couple of college girls and tricked us into running a business for them. Not to mention the pay for a baker decor and cake artist was twelve dollars an hour. Which anyone who decorates knows is insulting. Allegedly the location is moving to independence Missouri. I would encourage you to not support these people and their business, but honestly their terrible work ethic makes it hard to believe that the move will even happen.
Smallcakes hours are not accurate or they are not adhering to them. Visited on Friday 8/20/2021 at 12:20 PM and they were closed. Phone is not answered and directs callers to a full voicemail mailbox.
I ordered cake pops from the Shawnee, Ks location. They looked great and just like I requested. Cake flavor was excellent. The pops were a hit with the kids. Will definitely use this location again.
Didn’t receive what I ordered. Super rude and poor service. Would not recommendGo to Walmart they do a better job
I am very disappointed. I placed my order weeks ago for my sons graduation party. Ordered 24 mini cupcakes, 24 cakepops, and 24 cookies. Was meant to pick up my order on the 21st and didn't make until 1pm on the 22nd and my order wasn't complete. They were still working on my cookies and they wouldn't be done for another hour. They were supposed to be done on the 21st? I was missing 2 cakepops and then was provided with 2 to make up for it, that did not match my order and were a different flavor. The cakepops were supposed to be a mix of chocolate and white and were all white. Then the cakepops included gold sprinkles when everything was supposed to be black, silver, and white. They tasted great, and the manager offered a discount... doesn't make up for the stress and lack of customer service at all. Booo to smallcakes, you have lost a customer.
I went in looking for a cupcake for my resident and was amazed on how many options they had .
Omg! ??? I tried smallcakes for the 1st time today and it was delicious!!! Super moist, words cannot describe how yummy it was! I had the coconut raspberry, oh lord help me!
Service was fantastic. Cakes were super fresh. Staff was amazing.
Fantastic cupcakes! A must have for your next party. Thanks again Smallcakes!
They were delicious!! We had them make custom cookies for us and they were perfect. Even better in person! Will definitely be ordering form then again!! Thank you smallcakes!!
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I ordered 2 dozen cupcakes for my daughter’s birthday, two weeks in advance. I showed up to pick up my order on Saturday and no one was there. I called the phone number no answer. I guess since they never called me back or contacted me about my order I should have listened to the other 1 star reviews I read.I ended up being able to salvage the celebration by going to the Olathe store. I will never recommend or use the Shawnee location, but the Olathe store was amazing and I can’t thank them enough for coming to the rescue. The stores are not owned by the same people.
Very upset with this place! 4th time I got turned down. The first time I wanted to place an order I wasn't doing it within 48 hours. The 2nd time I wanted to place an order the baker was on vacation. The 3rd time I wanted to place an order it was already booked for that day. Now that I wanted to place an order I called 2 days before the date and told me they were going to call me back to confirm, never received a call so I called back and now this girl tells me the baker is not even in on Saturdays! So now I just wasted my time! And still has the audacity to tell me that if I didn't want to waste my time to go somewhere else! No, actually y'all wasted my time by telling me and making feel like i was going to get the cake. Not very happy.
I ordered from small cakes for the first time today I picked the Choco-Holic Cupcake - it was very moist and fell apart in my mouth amazing amazing flavor, it even came with a cute little Santa hat. Along with the Carrot Cupcake... this cupcake didn’t take like carrot cake to me it tasted more of coconut there were some coconut shavings in the cupcake ( I hate coconut). I’d say the carrot cupcake needs a little work other than that I enjoyed my chocolate cupcake. Keep up the amazing work
Hours said they were open until 6pm online and at the store front. Arrived at 5pm and they were closed, disappointing that i spent 30 minutes driving to and home for nothing.
Do not use this location!!!! I have always loved smallcakes but my experience here is insane. I placed an order for Christmas. Went to pickup and was told they can’t find my order and can’t help because only the owner can see the orders. I was told to call back after Christmas. Wasn’t offered anything. Including a refund and now I am screwed for Christmas. Go to the olathe location.