I've always gone at lunch. It is always good. I received good service. I have been about 6 times and would go back.
Shalaine Elias
If i could give zero stars I would. One of the worst experiences of my life. I had a very hangry baby and all the server Shannon wanted to do was talk about me and my kids to other customers and make me feel horrible. I had to get my food togo took a hour for food. Some food wasn't cooked, some was over cooked and don't get me started on the amount of pepper on mine. Will never go here again. Server had zero right on how she treated me and talking bad about me and my kids to other customers. Unprofessional
Shalaine Shirley
One of the worst experiences of my life. I had a very hangry baby and all the server Shannon wanted to do was talk about me and my kids to other customers and make me feel horrible. I had to get my food togo took a hour for food. Some food wasn't cooked, some was over cooked and don't get me started on the amount of pepper on mine. Will never go here again. Server had zero right on how she treated me and talking bad about me and my kids to other customers. Unprofessional
John T.
The food was Good, But Expensive for what was offered. The Madison Street Diner has instituted a new policy where the Gratuity is Included in the bill. So if the Service is Bad, the server still gets a large gratuity which is not right. If the service is bad, why do you have to pay for bad service. Some gratuity is right, but NOT a forced amount
Christina Scott
Their Facebook page is totally wrong. All of their sites say they are open until 10 pm but was told they close at 9:30 pm. All the menus they picture, (including the ones that say current menu) are not current. We were told they don't have anything we planned to order. And they are supposed to offer room service, told we would have to go down. They were NOT busy.
Andrew Peters
Only the bar was open due to some.mysterious renovations in the dining room, didnt see anything going on. Food was ok. Chicken fried steak was a little greasy but good, chips and queso were average but chips were stale. Chicken salad was great. Service at the bar was great and turn around time was very fast for food.
Bobbie Lassiter
Very slow all the way around. Took over half hour to order food, 40 min to get food (chef salads, no cooking involved) and another 40 min to get a ticket to pay for food. Very nice staff but it's a hotel restaurant. Surely they deal with large groups, conventions etc. all the time. Surely this isn't the first time the place was busy.
Andy Stout
Great service, fantastic food. We were sad the shake machine was down for remodel, but other than that, perfect!
Jason Tiemann
Horrible!!! Waited over an hour for a friggin burger! Servers were completely clueless. Cheap but lazy service
A. t.
This was maybe the worst experience I have ever had in 31 years of being alive and eating at a restaurant. We waited 15 minutes for the waiter to get to us, 10 minutes for our drinks, 10 minutes until she came back to take our orders, 20 mintues for a burger and grilled chicken. The chicken came out undercooked. It was pink and raw in the middle. Sent that back. I took 1 bite into my undercooked burger. Sent that back. Rinse and repeat. It took 10-15 minutes for us to flag down the waitress, to make the complaint. She told us that we could go downstairs for the show and she would bring our food down. So we left to go downstairs for the music. We sat through the opening act and 15 minutes of the band before I went back up to check on our food. The waitress complained that I was asking to cancel our order completely. They maybe, reluctantly refunded my money, but not before they interrupted my explanation as to why I feel I should not need to pay for food we never got.
Very hard to find the place. When we got there we asked about seating and whether or not we need a reservation and the hostess been informed us that she needed to check with the chef to make sure that they would be enough food. which I thought was very odd. We declined to eat there
J P
As long as the 2nd waitress didn't have anything to do with us....it was great. Food is so much better than years past. So 4 stars.
Doug K.
Had our first meal at the Diner as my wife and I are here for an extended stay. Prices were very fair but a very good deal if you purchase the vouchers at the hotel front desk where you receive a $15 voucher for $10. My wife had the beef kabob with vegetables and rice and I had the chicken fried steak with potatoes/gravy and a side salad. The beef kabob was tender with delicious vegetables. The chicken fried steak was one of the best chicken fried steaks I have had with great flavor. The side salad was fresh spring lettuce and tasty toppings. The best however was last. We ordered a piece of strawberry cake for dessert. It was one of the most moist and delicious cakes we have ever had and was only $2.99! Full bill with drinks and dessert was $30 including tax and tip. With our $5 off from our voucher made it $25. We will be back. Staff was friendly, personable and ready to help.
I've always gone at lunch. It is always good. I received good service. I have been about 6 times and would go back.
If i could give zero stars I would. One of the worst experiences of my life. I had a very hangry baby and all the server Shannon wanted to do was talk about me and my kids to other customers and make me feel horrible. I had to get my food togo took a hour for food. Some food wasn't cooked, some was over cooked and don't get me started on the amount of pepper on mine. Will never go here again. Server had zero right on how she treated me and talking bad about me and my kids to other customers. Unprofessional
One of the worst experiences of my life. I had a very hangry baby and all the server Shannon wanted to do was talk about me and my kids to other customers and make me feel horrible. I had to get my food togo took a hour for food. Some food wasn't cooked, some was over cooked and don't get me started on the amount of pepper on mine. Will never go here again. Server had zero right on how she treated me and talking bad about me and my kids to other customers. Unprofessional
The food was Good, But Expensive for what was offered. The Madison Street Diner has instituted a new policy where the Gratuity is Included in the bill. So if the Service is Bad, the server still gets a large gratuity which is not right. If the service is bad, why do you have to pay for bad service. Some gratuity is right, but NOT a forced amount
Their Facebook page is totally wrong. All of their sites say they are open until 10 pm but was told they close at 9:30 pm. All the menus they picture, (including the ones that say current menu) are not current. We were told they don't have anything we planned to order. And they are supposed to offer room service, told we would have to go down. They were NOT busy.
Only the bar was open due to some.mysterious renovations in the dining room, didnt see anything going on. Food was ok. Chicken fried steak was a little greasy but good, chips and queso were average but chips were stale. Chicken salad was great. Service at the bar was great and turn around time was very fast for food.
Very slow all the way around. Took over half hour to order food, 40 min to get food (chef salads, no cooking involved) and another 40 min to get a ticket to pay for food. Very nice staff but it's a hotel restaurant. Surely they deal with large groups, conventions etc. all the time. Surely this isn't the first time the place was busy.
Great service, fantastic food. We were sad the shake machine was down for remodel, but other than that, perfect!
Horrible!!! Waited over an hour for a friggin burger! Servers were completely clueless. Cheap but lazy service
This was maybe the worst experience I have ever had in 31 years of being alive and eating at a restaurant. We waited 15 minutes for the waiter to get to us, 10 minutes for our drinks, 10 minutes until she came back to take our orders, 20 mintues for a burger and grilled chicken. The chicken came out undercooked. It was pink and raw in the middle. Sent that back. I took 1 bite into my undercooked burger. Sent that back. Rinse and repeat. It took 10-15 minutes for us to flag down the waitress, to make the complaint. She told us that we could go downstairs for the show and she would bring our food down. So we left to go downstairs for the music. We sat through the opening act and 15 minutes of the band before I went back up to check on our food. The waitress complained that I was asking to cancel our order completely. They maybe, reluctantly refunded my money, but not before they interrupted my explanation as to why I feel I should not need to pay for food we never got.
Restaurantji Recommends
Steaks you can't get anywhere else!
Very hard to find the place. When we got there we asked about seating and whether or not we need a reservation and the hostess been informed us that she needed to check with the chef to make sure that they would be enough food. which I thought was very odd. We declined to eat there
As long as the 2nd waitress didn't have anything to do with us....it was great. Food is so much better than years past. So 4 stars.
Had our first meal at the Diner as my wife and I are here for an extended stay. Prices were very fair but a very good deal if you purchase the vouchers at the hotel front desk where you receive a $15 voucher for $10. My wife had the beef kabob with vegetables and rice and I had the chicken fried steak with potatoes/gravy and a side salad. The beef kabob was tender with delicious vegetables. The chicken fried steak was one of the best chicken fried steaks I have had with great flavor. The side salad was fresh spring lettuce and tasty toppings. The best however was last. We ordered a piece of strawberry cake for dessert. It was one of the most moist and delicious cakes we have ever had and was only $2.99! Full bill with drinks and dessert was $30 including tax and tip. With our $5 off from our voucher made it $25. We will be back. Staff was friendly, personable and ready to help.
staff was completely rude! Except Janelle.