We have been going here for 4 years. The older man up front is always super nice, sweet & does a great job.But I have seen a couple girls there that wear gloves handling food & money pretty consistently the last year.Last time a young girl was practically rolling her eyes attitude without actually rolling her eyes. Which was going on with customers before me who didnt do anything but order. When I said thanks have a good day. She didn't even bother to respond. Yes I said it nice & loud enough for her to hear. I let my employee know & she said she noticed the gloves situation too.I'm a positive person & don't expect perfection every time. But I'm done with this place for those 2 reasons.Hopefully the new west location doesn't duplicate this.
Atmosphere: 5
Food: 5
Service: 5
judy gutierrez
Now that Towne East is the only location, they need a larger service area. They were busy before. Now it's crazy! Counter guy was less than pleasant. Not rude! But, not pleasant.Parking: Be prepared to look and walk. It is a mall afterall.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Pretzel Nuggets Bucket
Stephanie Martinez
always a favorite when I stop in the mall. loved the
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mini Pretzel Dogs
Jacob Camenzind
Service was fast and friendly! Best auntie Anne’s I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Malkravon
They stopped selling the Sour Cream & Onion and Garlic Parmesen Pretezels. That was the only reason I even went there.
Google user
I have been craving one of those cheesy stuffed pretzels that I remember getting from Auntie Anne’s when I was a kid. I was bummed to see the menu did not include those delicious pretzels. The line was extremely long and they weren’t moving fast enough to justify the wait. I do know their pretzels are pretty good, though, our recent visit didn’t work out.
Sheena Youngers
I have been craving one of those cheesy stuffed pretzels that I remember getting from Auntie Anne’s when I was a kid. I was bummed to see the menu did not include those delicious pretzels. The line was extremely long and they weren’t moving fast enough to justify the wait. I do know their pretzels are pretty good, though, our recent visit didn’t work out.
Olivia Exline
Beware if paying with cash!!! My 12 year old and her friend were scammed out of $20 when they tried to pay in cash. The Auntie Anne’s employees took the bill, ripped it in front of them and “threw it away”. When I went up to ask for the bill back I was told that they had already taken that trash out and that they weren’t allowed to give it back to me. I wanted it back so that i could take it to a bank and verify that it was in fact counterfeit. Then the child working the register had the audacity to tell me that it wasn’t a big deal which about sent me through the roof. Will not be back to ANY auntie Anne’s ever because they obviously prey on kids with cash and that’s just lower than low.
Olivia E.
Beware if paying with cash!!! My 12 year old and her friend were scammed out of $20 when they tried to pay in cash. They took the bill, ripped it in front of them and "threw it away". When I went up to ask for the bill back I was told that they had already taken that trash out and that they weren't allowed to give it back to me. I wanted it back so that i could take it to a bank and verify that it was in fact counterfeit. Then the child working the register had the audacity to tell me that it wasn't a big deal which about sent me through the roof. Will not be back to ANY auntie Anne's ever because they obviously prey on kids with cash and that's just lower than low.
Brittany Harris
Today is national pretzel day which means free pretzels and that means super busy. The sweet girl working the register had the whole system crash while checking me out. She was so sweet and my pretzels were great!
Great fresh and hot pretzels but the staff should put out signs to notify the customers that have been waiting in a very long line that they have run out of certain items on the menu and not waste their time.
Tracy L Silver
Great visit. Everything was top notch!
Bruce D.
Not willing to have people come in early to fulfill a large order. Business must be good.
Erren Wright
Was standing in line 3 minutes to noon and the lady behind the counter told me to go away because she wasn't serving no food. She was only person by herself and she can't do it all.
Sanaz M.
Things have really changed with Covid. Every time I come to the mall o rarely order a pretzel because their sold out of the kind I want because their out of the seasoning. Finally they had the seasoning and I wanted two pretzels but they could only make one. Once they made it and I got it, I took it to my car to enjoy with my daughter snd was soooooooo soooooooooooo super disappointed. It was cold. Yep, I got the satisfaction of enjoying a cold pretzel after waiting a few months for them to get the seasoning in I liked for the pretzel, complete bummer!
We have been going here for 4 years. The older man up front is always super nice, sweet & does a great job.But I have seen a couple girls there that wear gloves handling food & money pretty consistently the last year.Last time a young girl was practically rolling her eyes attitude without actually rolling her eyes. Which was going on with customers before me who didnt do anything but order. When I said thanks have a good day. She didn't even bother to respond. Yes I said it nice & loud enough for her to hear. I let my employee know & she said she noticed the gloves situation too.I'm a positive person & don't expect perfection every time. But I'm done with this place for those 2 reasons.Hopefully the new west location doesn't duplicate this.
Atmosphere: 5
Food: 5
Service: 5
Now that Towne East is the only location, they need a larger service area. They were busy before. Now it's crazy! Counter guy was less than pleasant. Not rude! But, not pleasant.Parking: Be prepared to look and walk. It is a mall afterall.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Pretzel Nuggets Bucket
always a favorite when I stop in the mall. loved the
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mini Pretzel Dogs
Service was fast and friendly! Best auntie Anne’s I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
They stopped selling the Sour Cream & Onion and Garlic Parmesen Pretezels. That was the only reason I even went there.
I have been craving one of those cheesy stuffed pretzels that I remember getting from Auntie Anne’s when I was a kid. I was bummed to see the menu did not include those delicious pretzels. The line was extremely long and they weren’t moving fast enough to justify the wait. I do know their pretzels are pretty good, though, our recent visit didn’t work out.
I have been craving one of those cheesy stuffed pretzels that I remember getting from Auntie Anne’s when I was a kid. I was bummed to see the menu did not include those delicious pretzels. The line was extremely long and they weren’t moving fast enough to justify the wait. I do know their pretzels are pretty good, though, our recent visit didn’t work out.
Beware if paying with cash!!! My 12 year old and her friend were scammed out of $20 when they tried to pay in cash. The Auntie Anne’s employees took the bill, ripped it in front of them and “threw it away”. When I went up to ask for the bill back I was told that they had already taken that trash out and that they weren’t allowed to give it back to me. I wanted it back so that i could take it to a bank and verify that it was in fact counterfeit. Then the child working the register had the audacity to tell me that it wasn’t a big deal which about sent me through the roof. Will not be back to ANY auntie Anne’s ever because they obviously prey on kids with cash and that’s just lower than low.
Beware if paying with cash!!! My 12 year old and her friend were scammed out of $20 when they tried to pay in cash. They took the bill, ripped it in front of them and "threw it away". When I went up to ask for the bill back I was told that they had already taken that trash out and that they weren't allowed to give it back to me. I wanted it back so that i could take it to a bank and verify that it was in fact counterfeit. Then the child working the register had the audacity to tell me that it wasn't a big deal which about sent me through the roof. Will not be back to ANY auntie Anne's ever because they obviously prey on kids with cash and that's just lower than low.
Today is national pretzel day which means free pretzels and that means super busy. The sweet girl working the register had the whole system crash while checking me out. She was so sweet and my pretzels were great!
Restaurantji Recommends
Great fresh and hot pretzels but the staff should put out signs to notify the customers that have been waiting in a very long line that they have run out of certain items on the menu and not waste their time.
Great visit. Everything was top notch!
Not willing to have people come in early to fulfill a large order. Business must be good.
Was standing in line 3 minutes to noon and the lady behind the counter told me to go away because she wasn't serving no food. She was only person by herself and she can't do it all.
Things have really changed with Covid. Every time I come to the mall o rarely order a pretzel because their sold out of the kind I want because their out of the seasoning. Finally they had the seasoning and I wanted two pretzels but they could only make one. Once they made it and I got it, I took it to my car to enjoy with my daughter snd was soooooooo soooooooooooo super disappointed. It was cold. Yep, I got the satisfaction of enjoying a cold pretzel after waiting a few months for them to get the seasoning in I liked for the pretzel, complete bummer!