Been wanting to try the chocolate there and was very disappointing. I bought 2 clusters, 1 haystack, 1 PB cup, and 2 raspberry caramels. Spent $26. The only good one was the raspberry caramel. Absolutely delicious. The others tastes old. Definitely won't be getting chocolate there again. The guy at the counter wasn't very friendly either.
Atmosphere: 4
Food: 3
Service: 1
Big Chungee
The worker making the ice cream had his hair down covering his face over the ice cream he was preparing and he was not wearing gloves while preparing the ice cream, then proceeded to mop the floor and then go back behind the counter and prepare more ice cream without washing his hands or putting on gloves.
Izaac Heeb
I accidentally placed the wrong order online, and I called to cancel it and they let me drive there, argue about why I am trying to get it cancelled, and let me stand in the store for 25 minutes before telling me that it could take a few days to refund.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chocolate Devotion
Jason Spiral
Final visit. The dining area has always been too small but it was especially awkward and uncomfortable when having to sit just a few feet away from a staff that was so dramatically irritated that customers had the nerve to come inside like my family and I unfortunately did. When service is this bad, I won’t make the same mistake again. I only encourage others to scroll through reviews here in the “newest” column to notice a trend at this fallen location.
Nickole Snethen
I visit this Cold Stone every time I’m in town. I am normally really happy with it, however this time was a different story. The customer service was fine. However, the girl picked up the floor mat, shook it, wiped her nose, touched someone’s money, and then proceeded to make my ice cream, even touched the banana that went in my ice cream with bare hands, without washing her hands, no gloves, and no hair net. I found more than three strands of hair in my ice cream. Safe to say, that went in the trash and it was a waste of money. No use in having her make another one if she won’t be wearing gloves or a hair net. I might try another location next time I’m in town.
Rohitha Namburu
Not the first time, delicious as always.
Tim Roberts
Delicious ice cream. A bit in the pricey side but it's really good. If you buy it by the quart the price isn't too bad though. Highly recommended if you're in the mood for something cold and decadent.
Brayden Dionne
Really good custom service, everything tastes good and the shop was well maintained but overall 5/5.
Melanie A.
I came in with my cousin and brother to get some ice cream. And the people working there were rude . I had a vibe they were being racist towards us . they were rushing us to order. they were pretending not to hear us
Trevor Griffin
Delicious dairy free ice cream options!Very friendly, helpful, and polite. Good place to sit back and enjoy ice cream!
OK. So, the reason why I gave one star is the customer service. The actual products they sell are great, but the service isn't. I had to wait 30+ minutes in the store for my ice cream cake. I ended up leaving because the wait was too long and I had to go home. This was on the weekend and it was packed, but there were only TWO employees...
Howling Wolf
Ice Cream was tasty but overpriced. Although my main concern was the bad attitude and overall ineptness of the staff. We will stick to Freezing Moo. Maize Road location
Emma Bond
The past three times I’ve visited the Maize Rd. location, a teenage boy worker has gotten my order wrong 2/3 times and had horrible customer service. He was rude to other customers while I was in there as well. The workers also close the store at least 10 minutes before their set closing time and make customers feel like an inconvenience to come in when they are still open.
Elizabeth O.
I know it's annoying to come in close to closing, but I came in with my sister with 15 minutes till closing. The worker had the rudest look on her face and just overall rude, and disrespectful. I messed up the name of one order and she had a disgusted and confused looked and didn't say a word. Just not customer friendly whatsoever. One was super polite and willing to serve us. Other was annoyed that we came in to order. We saw another group go in after us and gave them the most disgusting look and saw that she mouthed the words "no" like not willing to make them ice cream. Just some thoughts. Good ice cream tho!!!!
Sadie L
Absolutely love Cold Stone but the guy working tonight showed horrible customer service and had a nasty attitude.
Been wanting to try the chocolate there and was very disappointing. I bought 2 clusters, 1 haystack, 1 PB cup, and 2 raspberry caramels. Spent $26. The only good one was the raspberry caramel. Absolutely delicious. The others tastes old. Definitely won't be getting chocolate there again. The guy at the counter wasn't very friendly either.
Atmosphere: 4
Food: 3
Service: 1
The worker making the ice cream had his hair down covering his face over the ice cream he was preparing and he was not wearing gloves while preparing the ice cream, then proceeded to mop the floor and then go back behind the counter and prepare more ice cream without washing his hands or putting on gloves.
I accidentally placed the wrong order online, and I called to cancel it and they let me drive there, argue about why I am trying to get it cancelled, and let me stand in the store for 25 minutes before telling me that it could take a few days to refund.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chocolate Devotion
Final visit. The dining area has always been too small but it was especially awkward and uncomfortable when having to sit just a few feet away from a staff that was so dramatically irritated that customers had the nerve to come inside like my family and I unfortunately did. When service is this bad, I won’t make the same mistake again. I only encourage others to scroll through reviews here in the “newest” column to notice a trend at this fallen location.
I visit this Cold Stone every time I’m in town. I am normally really happy with it, however this time was a different story. The customer service was fine. However, the girl picked up the floor mat, shook it, wiped her nose, touched someone’s money, and then proceeded to make my ice cream, even touched the banana that went in my ice cream with bare hands, without washing her hands, no gloves, and no hair net. I found more than three strands of hair in my ice cream. Safe to say, that went in the trash and it was a waste of money. No use in having her make another one if she won’t be wearing gloves or a hair net. I might try another location next time I’m in town.
Not the first time, delicious as always.
Delicious ice cream. A bit in the pricey side but it's really good. If you buy it by the quart the price isn't too bad though. Highly recommended if you're in the mood for something cold and decadent.
Really good custom service, everything tastes good and the shop was well maintained but overall 5/5.
I came in with my cousin and brother to get some ice cream. And the people working there were rude . I had a vibe they were being racist towards us . they were rushing us to order. they were pretending not to hear us
Delicious dairy free ice cream options!Very friendly, helpful, and polite. Good place to sit back and enjoy ice cream!
Restaurantji Recommends
OK. So, the reason why I gave one star is the customer service. The actual products they sell are great, but the service isn't. I had to wait 30+ minutes in the store for my ice cream cake. I ended up leaving because the wait was too long and I had to go home. This was on the weekend and it was packed, but there were only TWO employees...
Ice Cream was tasty but overpriced. Although my main concern was the bad attitude and overall ineptness of the staff. We will stick to Freezing Moo. Maize Road location
The past three times I’ve visited the Maize Rd. location, a teenage boy worker has gotten my order wrong 2/3 times and had horrible customer service. He was rude to other customers while I was in there as well. The workers also close the store at least 10 minutes before their set closing time and make customers feel like an inconvenience to come in when they are still open.
I know it's annoying to come in close to closing, but I came in with my sister with 15 minutes till closing. The worker had the rudest look on her face and just overall rude, and disrespectful. I messed up the name of one order and she had a disgusted and confused looked and didn't say a word. Just not customer friendly whatsoever. One was super polite and willing to serve us. Other was annoyed that we came in to order. We saw another group go in after us and gave them the most disgusting look and saw that she mouthed the words "no" like not willing to make them ice cream. Just some thoughts. Good ice cream tho!!!!
Absolutely love Cold Stone but the guy working tonight showed horrible customer service and had a nasty attitude.