Quality and speed seems to have gone down recently. Used to come here all the time but haven't so much lately (mostly just convenience), drive thru can take 15-20 minutes and smoothie usually isn't fully blended. Today was by far the worst with big chunks of ice taking up a lot of the bottom.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Angel Food
Melissa Rodriguez
Came an hour before closing only for the front door to be locked and employees hiding in the store and not tending to the drive-thru.
Adrianna Drake
Immature and unprofessional people serving. Didn't feel welcome at all. The product was yummy enough but not yummy enough to pay what I did. We checked it out and probably won't be going back.
Atmosphere: 3
Barry Morton
Google and Smoothie King app show store opening at 6:30 AM. I walked in at 6:40 (door unlocked) and was told store didn’t open until 7.
Kristi Anderson
Literally the rudest experience I’ve ever had at a restaurant. And I’ve been in customer service for 10yrs. So I get the struggle but literally so rude all the time can’t stand
Atmosphere: 1
Food: 4
Service: 1
Gods Creation
So, I notice the place receives poor reviews. Queen Smoothie wanted to announce that it was her store. Congratulations, it's just Smoothie King have higher achievements. The store rep was trying to upcharge me something that I usually order during my visit. Clearly, she didn't understand the assignment. Then she went on to tell me she would reprimand anyone doing it, Dollar difference. Someone was feeling themselves. It was a simple order that is too much to type, but it definitely could have been done. What was ordered definitely didn't require a uncharge. I was gladly going to pay the difference but not an upcharge.
Atmosphere: 2
Food: 2
Service: 1
Michael Cox
The worst smoothie king in town staffing sucks! Every time I try this location! Do urself a favor and go to the other locations there way better service! I’m done with this location
Lynn James
I come to this place a lot and every time I come here this lady that works here is very rude I don’t think I’m coming back to this place. But the smoothies are good though.the people need to have more respect.!
T Boshears
This place is always opening late which is frustrating especially when you're trying to grab breakfast on your way to work. I went today for lunch around 1:45pm and they had locked the doors and only had the drive thru open for no apparent reason.
Tay
This smoothie king sucked. I just walked out. There was no service at all! We walked in no “hello” “ how can I help you”. We just sat in silence while all workers were just ignoring us. The only reason I put a star is because the store was clean a one person was checking the drawer and counting.
I go to this location several times a week for my protein shake. Every single time I go through the drive-thru I haven’t even rolled my window down before I am being rushed to place my order. Or I’m greeted rudely. Today I was in the process of placing my order when I was suddenly stopped and told to wait. I waited for about 10 minutes and the line began to grow behind me in the drive-thru. I got tired of waiting so I ended up leaving. From now on, I will consider visiting other locations to avoid the constant inconveniences
B
Easily the worst Smoothie King in Wichita. The wait times are always ridiculous. The customer service is typically decent, with the exception of a random toolbag who seems to be disappointed with life in general. He's very unpleasant to deal with. I'd love to run into him outside of work but I digress. 2.5/5 stars for this location.
Tookenador
Usually this smoothie king never has any issues, up until lately that is. My girlfriend and I are both bodybuilders and we count our macros. We always get the same drink and same size. Here’s what went wrong. At the order machine I said 20oz 4 times. When I paid for my order the price is usually around 15 bucks, but today it was 19… I immediately thought that was weird and asked for a receipt. Never got a receipt. The drinks came out and they where 32oz. I told the lady I wanted 20oz instead, because that’s what I ordered and I didn’t care about a refund. She told me, “I can pour the 32oz in a 20oz cup for you”. I declined because the protein amount wouldn’t be the same. I understand that no matter the size you get, it’s always 45g of protein, but if you were to pour a 32oz into a 20oz, the protein content goes from 45g to 28g, due to the fact that you have 12oz of blended smoothie left over. I tried to explain that to the idiot girl that was arguing with me, telling me I didn’t understand. She then told me “this would be wasting our product if I did this for you”. I don’t give a flying F@&$ about your product. You guys messed up, not me. I said 20oz 4 times, 20 and 32 sound nothing alike, I don’t know how you mess that up. She then gave up after the problem was too great for her to comprehend, then turned to her manager and said “you’re going to have to deal with these people because I am done”. Never apologized and stormed off like an imbecile. The manager then came out of hiding and was told extremely nice and asked what the problem was, I told her, she understood, and made us new smoothies of the correct size. She even offered to give us the 32oz as well, but we declined because we didn’t want to drink 52oz of smoothie and 2,000 calories. Let me clarify that I never once wanted a refund or to keep the 32 oz smoothies. We just wanted our 20oz smoothies even though we paid for 2 32oz smoothies. Awful customer service, awful experience. Never coming back. Taking my business to Greenwich.
Ashley Kuhlmeier
Edited: Once the two employees caught up with their online and drive thru orders, the female employee was very courteous and polite when taking our order and apologized for the wait. It’s obvious they are severely understaffed and we’re overwhelmed and that is 100% due to poor mgmt and not the employees fault. My apologies for jumping to conclusions and assuming they were inattentive when that was not the whole story. Ownership/mgmt needs to review sales and staff better in the future.By far the worst customer service I’ve ever seen. Neither employee even acknowledged they had a line of customers inside waiting to order and only filled online and drive thru orders. (7/30 at 1:00pm)
Hasan Abuali
So I placed an order online today, went to pick it up and the employee refused to give me my order that I paid for and didn't even refund me the money. She was very rude for no reason other than she didn't like my foreign accent I guess.
Quality and speed seems to have gone down recently. Used to come here all the time but haven't so much lately (mostly just convenience), drive thru can take 15-20 minutes and smoothie usually isn't fully blended. Today was by far the worst with big chunks of ice taking up a lot of the bottom.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Angel Food
Came an hour before closing only for the front door to be locked and employees hiding in the store and not tending to the drive-thru.
Immature and unprofessional people serving. Didn't feel welcome at all. The product was yummy enough but not yummy enough to pay what I did. We checked it out and probably won't be going back.
Atmosphere: 3
Google and Smoothie King app show store opening at 6:30 AM. I walked in at 6:40 (door unlocked) and was told store didn’t open until 7.
Literally the rudest experience I’ve ever had at a restaurant. And I’ve been in customer service for 10yrs. So I get the struggle but literally so rude all the time can’t stand
Atmosphere: 1
Food: 4
Service: 1
So, I notice the place receives poor reviews. Queen Smoothie wanted to announce that it was her store. Congratulations, it's just Smoothie King have higher achievements. The store rep was trying to upcharge me something that I usually order during my visit. Clearly, she didn't understand the assignment. Then she went on to tell me she would reprimand anyone doing it, Dollar difference. Someone was feeling themselves. It was a simple order that is too much to type, but it definitely could have been done. What was ordered definitely didn't require a uncharge. I was gladly going to pay the difference but not an upcharge.
Atmosphere: 2
Food: 2
Service: 1
The worst smoothie king in town staffing sucks! Every time I try this location! Do urself a favor and go to the other locations there way better service! I’m done with this location
I come to this place a lot and every time I come here this lady that works here is very rude I don’t think I’m coming back to this place. But the smoothies are good though.the people need to have more respect.!
This place is always opening late which is frustrating especially when you're trying to grab breakfast on your way to work. I went today for lunch around 1:45pm and they had locked the doors and only had the drive thru open for no apparent reason.
This smoothie king sucked. I just walked out. There was no service at all! We walked in no “hello” “ how can I help you”. We just sat in silence while all workers were just ignoring us. The only reason I put a star is because the store was clean a one person was checking the drawer and counting.
Restaurantji Recommends
I go to this location several times a week for my protein shake. Every single time I go through the drive-thru I haven’t even rolled my window down before I am being rushed to place my order. Or I’m greeted rudely. Today I was in the process of placing my order when I was suddenly stopped and told to wait. I waited for about 10 minutes and the line began to grow behind me in the drive-thru. I got tired of waiting so I ended up leaving. From now on, I will consider visiting other locations to avoid the constant inconveniences
Easily the worst Smoothie King in Wichita. The wait times are always ridiculous. The customer service is typically decent, with the exception of a random toolbag who seems to be disappointed with life in general. He's very unpleasant to deal with. I'd love to run into him outside of work but I digress. 2.5/5 stars for this location.
Usually this smoothie king never has any issues, up until lately that is. My girlfriend and I are both bodybuilders and we count our macros. We always get the same drink and same size. Here’s what went wrong. At the order machine I said 20oz 4 times. When I paid for my order the price is usually around 15 bucks, but today it was 19… I immediately thought that was weird and asked for a receipt. Never got a receipt. The drinks came out and they where 32oz. I told the lady I wanted 20oz instead, because that’s what I ordered and I didn’t care about a refund. She told me, “I can pour the 32oz in a 20oz cup for you”. I declined because the protein amount wouldn’t be the same. I understand that no matter the size you get, it’s always 45g of protein, but if you were to pour a 32oz into a 20oz, the protein content goes from 45g to 28g, due to the fact that you have 12oz of blended smoothie left over. I tried to explain that to the idiot girl that was arguing with me, telling me I didn’t understand. She then told me “this would be wasting our product if I did this for you”. I don’t give a flying F@&$ about your product. You guys messed up, not me. I said 20oz 4 times, 20 and 32 sound nothing alike, I don’t know how you mess that up. She then gave up after the problem was too great for her to comprehend, then turned to her manager and said “you’re going to have to deal with these people because I am done”. Never apologized and stormed off like an imbecile. The manager then came out of hiding and was told extremely nice and asked what the problem was, I told her, she understood, and made us new smoothies of the correct size. She even offered to give us the 32oz as well, but we declined because we didn’t want to drink 52oz of smoothie and 2,000 calories. Let me clarify that I never once wanted a refund or to keep the 32 oz smoothies. We just wanted our 20oz smoothies even though we paid for 2 32oz smoothies. Awful customer service, awful experience. Never coming back. Taking my business to Greenwich.
Edited: Once the two employees caught up with their online and drive thru orders, the female employee was very courteous and polite when taking our order and apologized for the wait. It’s obvious they are severely understaffed and we’re overwhelmed and that is 100% due to poor mgmt and not the employees fault. My apologies for jumping to conclusions and assuming they were inattentive when that was not the whole story. Ownership/mgmt needs to review sales and staff better in the future.By far the worst customer service I’ve ever seen. Neither employee even acknowledged they had a line of customers inside waiting to order and only filled online and drive thru orders. (7/30 at 1:00pm)
So I placed an order online today, went to pick it up and the employee refused to give me my order that I paid for and didn't even refund me the money. She was very rude for no reason other than she didn't like my foreign accent I guess.