The downtown Wichita Starbucks, at Douglas and Topeka. I’m normally good with most locations of this famous coffee chain, but this spot struck out with me in a big way. Service was was horrible with the barista being as unfriendly and zoned out of her job as possible. The back lobby, the best part of the dining area, was completely taken over by non customers with bags and spread out belongings including one person who was completely laid down and passed out. Then there was no accessible bathroom, only an option to go into the connected hotel but it was disappointingly closed at the time. Fortunately, the drinks were made by someone other than the terrible server, and they turned out fantastic. The interior and patio looked pretty nice too, but there was just too many negatives to overcome here to enjoy much of anything. I can’t recommend this Starbucks unless there’s no other option close enough to have a better experience.
Atmosphere: 1
Food: 4
Service: 1
Lesly Medina
the service here was pathetic. no "hi, welcome in", just awkwardness, no pleasantness at all. I ordered a mango, dragon fruit refresher, and it was sad. it tasted and looked like water with a hint of dragon fruit. they usually come out a dark purple color with lots of flavor but this one was so clear and watered down.
Atmosphere: 1
Food: 1
Service: 1
Derek
You pay for a large, but they give you a small in a large cup go somewhere else.
Atmosphere: 2
Food: 2
Service: 1
Reuben Eckels
I have been coming for a while to have my coffee and a bite to eat for breakfast but this might be the last time!The young woman took my order and then she and her co worker completely forgot about me and the one young woman of color was rude and served three other people after she was told I was waiting for my food!
Atmosphere: 1
Food: 2
Service: 1
Kenneth Amaya
Great spot to get some refreshing drinks and great coffee, the breakfast sandwiches ? are ok if you need something quick.
Atmosphere: 5
Food: 3
Service: 4
Brandon Schmidt
Didn't have any coffee ready at a coffee shop. Forgot half my order.
Atmosphere: 3
Food: 3
Service: 1
Alicia Teufel
I thought it might have been a fluke until I read the reviews. The ladies in here were rude to put in bluntly. No greeting, no polite smiles, very curt in their responses, no customer service at all. I'm not even sure that i got the right size. I ordered an iced grande (which they didn't ask a size just punched it in) caramel macchiato at about 2 pm on November 7th. They weren't busy. A little kindness goes a long way. Terrible experience.
Atmosphere: 3
Food: 3
Service: 1
marcela mcnett
THIS ESTABLISHMENT NEEDS MORE THAN TWO PEOPLE EMPLOYED IN THE AM. I WAITED OVER 20 MIN FOR TWO SANDWICHES. LITERALLY TAKES 3 MIN IN YOUR TOASTER OVEN...PLEASE PROVIDE HELP!
Sydney Goodwin
Takes a lot for me to leave a bad review somewhere, but something needs to be done here. It’s ridiculous that you’re constantly left waiting 15-20 minutes past your pickup time for online orders. It seems they need more than 2 baristas because it’s not due to their lack of trying. They are running around trying to fill orders, but their management is setting them up to fail by understaffing them during peak hours. I’ve never had issues with another Starbucks location.
Always extremely slow, no customer service, never remember orders. 2 ppl working 2 ppl in the back not helping our light roast was dark our 2nd order of egg bites forgotten. No silverware included! Waited in line for 30 mins!
Atmosphere: 3
Food: 1
Service: 1
Jesus Retana
Very slow took over 35min to get 2
Atmosphere: 4
Food: 1
Service: 1
Lance Brothern
I just wanted a seltzer. The barista inadvertently scanned the can twice, asking for $2.67. I thought I was in LA again. I declined the soft drink because she was too clueless to realize that single cans of grapefruit seltzer don't cost over two dollars.
Atmosphere: 4
Food: 2
Service: 1
paula thomas
Hilton Garden Inn Starbucks is the best one in Wichita. They are consistent, and the quality is always excellent! I give them 5 stars
Atmosphere: 5
Food: 5
Service: 5
Aaron Munusami Gn
I went into this Starbucks and got the apple pie drink and purchased 2 Ventis. I was instead given 2 grande cups and we confronted the baristas about the issue and they brushed us off very quickly and rudely saying we got what we paid for. Which is untrue since we somehow paid 16 dollars. We stayed in to sit a bit longer and saw the baristas all gathered around drinking the left over of the drink they just made for us. So instead of fixing our size issue they were all too busy enjoying most likely what we paid for.
Rude staff.
The downtown Wichita Starbucks, at Douglas and Topeka. I’m normally good with most locations of this famous coffee chain, but this spot struck out with me in a big way. Service was was horrible with the barista being as unfriendly and zoned out of her job as possible. The back lobby, the best part of the dining area, was completely taken over by non customers with bags and spread out belongings including one person who was completely laid down and passed out. Then there was no accessible bathroom, only an option to go into the connected hotel but it was disappointingly closed at the time. Fortunately, the drinks were made by someone other than the terrible server, and they turned out fantastic. The interior and patio looked pretty nice too, but there was just too many negatives to overcome here to enjoy much of anything. I can’t recommend this Starbucks unless there’s no other option close enough to have a better experience.
Atmosphere: 1
Food: 4
Service: 1
the service here was pathetic. no "hi, welcome in", just awkwardness, no pleasantness at all. I ordered a mango, dragon fruit refresher, and it was sad. it tasted and looked like water with a hint of dragon fruit. they usually come out a dark purple color with lots of flavor but this one was so clear and watered down.
Atmosphere: 1
Food: 1
Service: 1
You pay for a large, but they give you a small in a large cup go somewhere else.
Atmosphere: 2
Food: 2
Service: 1
I have been coming for a while to have my coffee and a bite to eat for breakfast but this might be the last time!The young woman took my order and then she and her co worker completely forgot about me and the one young woman of color was rude and served three other people after she was told I was waiting for my food!
Atmosphere: 1
Food: 2
Service: 1
Great spot to get some refreshing drinks and great coffee, the breakfast sandwiches ? are ok if you need something quick.
Atmosphere: 5
Food: 3
Service: 4
Didn't have any coffee ready at a coffee shop. Forgot half my order.
Atmosphere: 3
Food: 3
Service: 1
I thought it might have been a fluke until I read the reviews. The ladies in here were rude to put in bluntly. No greeting, no polite smiles, very curt in their responses, no customer service at all. I'm not even sure that i got the right size. I ordered an iced grande (which they didn't ask a size just punched it in) caramel macchiato at about 2 pm on November 7th. They weren't busy. A little kindness goes a long way. Terrible experience.
Atmosphere: 3
Food: 3
Service: 1
THIS ESTABLISHMENT NEEDS MORE THAN TWO PEOPLE EMPLOYED IN THE AM. I WAITED OVER 20 MIN FOR TWO SANDWICHES. LITERALLY TAKES 3 MIN IN YOUR TOASTER OVEN...PLEASE PROVIDE HELP!
Takes a lot for me to leave a bad review somewhere, but something needs to be done here. It’s ridiculous that you’re constantly left waiting 15-20 minutes past your pickup time for online orders. It seems they need more than 2 baristas because it’s not due to their lack of trying. They are running around trying to fill orders, but their management is setting them up to fail by understaffing them during peak hours. I’ve never had issues with another Starbucks location.
Food: 4
Service: 1
Restaurantji Recommends
Always extremely slow, no customer service, never remember orders. 2 ppl working 2 ppl in the back not helping our light roast was dark our 2nd order of egg bites forgotten. No silverware included! Waited in line for 30 mins!
Atmosphere: 3
Food: 1
Service: 1
Very slow took over 35min to get 2
Atmosphere: 4
Food: 1
Service: 1
I just wanted a seltzer. The barista inadvertently scanned the can twice, asking for $2.67. I thought I was in LA again. I declined the soft drink because she was too clueless to realize that single cans of grapefruit seltzer don't cost over two dollars.
Atmosphere: 4
Food: 2
Service: 1
Hilton Garden Inn Starbucks is the best one in Wichita. They are consistent, and the quality is always excellent! I give them 5 stars
Atmosphere: 5
Food: 5
Service: 5
I went into this Starbucks and got the apple pie drink and purchased 2 Ventis. I was instead given 2 grande cups and we confronted the baristas about the issue and they brushed us off very quickly and rudely saying we got what we paid for. Which is untrue since we somehow paid 16 dollars. We stayed in to sit a bit longer and saw the baristas all gathered around drinking the left over of the drink they just made for us. So instead of fixing our size issue they were all too busy enjoying most likely what we paid for.
Atmosphere: 1
Food: 1
Service: 1