This Dunkin needs a manager that knows how to run this business. Service is painful. Orders are slow and unorganized.
William Sevic
BR has the best hot fudge anywhere
Kimberly Moore
Horrible customer service, I do not recommend going there.
Destiny Breckenridge
They were so rude and kept rushing us
Dee Broomhead
No masks, terrible service, days old cones that we had to break off with our hands
Ryan
The employees here wear their masks under their chin, making them useless. Don't come here unless you want COVID-19!
John S.
I don't think I will be returning to this location. I asked the gentleman who was going to fix my breakfast wrap to please put his mask on first. This obviously upset him as he walked away and had someone else make my wrap. I tried to speak to him but was totally ignored. The woman who made my wrap also didn't have the mask covering her nose. The 3rd employee likewise was not wearing a mask. In this day and age it's totally unacceptable to ignore safety protocols. I will definitely not be going back.
Lester Jackson
Terrible place dont rely on them for a party
Lori Rassati
The gentleman who served us was so nice. He gave each of my daughters a donut as an extra treat!
Elizabeth W.
Go to another dunkin' before coming to this one. I ordered a coffee and I was trying to figure out what donut I wanted. The man taking my order became agitated ( I guess taking 30 seconds to decide was too long) and said "let's go WHAT DO YOU WANT?" I was a little taken aback, and said "could you give me a second to decide?" He walked off and a woman took his place. I ordered a dozen donut holes. She didn't bother counting and threw them in the bag. It was not 12. I didn't argue and decided to leave it. First customer review ever. Terrible customer service.
I just had a warm stale cookie sundae with a cherry that tasted like cough syrup...awesone
Vivian G.
This Dunkin' has great coffee, great food, and great service! This location highly recommended! Great prices!
Ashton S.
I stopped at the DD in Crestview Hills today before work. I ordered an iced coffee and some donuts. What I got was a hot coffee followed by the cashier shaking her head at me and telling ME that I needed to know the difference between hot and cold. When it came time to choose my donuts, there was no choice involved; she simply threw a random selection in a box and rudely told me to wait on the other side of the store for the barista to remake my drink. I don't usually complain about customer service, but this was the poorest service I've ever experienced. Do not stop at this location. It's worth it to drive to the next closest store location.
Shawn F.
At just after 7 am on a Saturday morning, they were fairly busy, but moved quickly after welcoming me to the store. I had some idea of what I wanted after looking at a menu online, only to find half of what I wanted was no longer available. Not their fault. So I improvised. Unfortunately, they got one of the items wrong - that was the fault of the preparer, not the woman who took my order, as she read it back to me correctly. I didn't notice until I got home or I'd have returned it. There's plenty of seating - the space is shared with a Baskin-Robbins. Finding a parking space was a bit of a challenge. It's a busy little plaza, even as early as I was there.
Randy M.
Been coming to this Dunkin for a few years now and they've always done a great job. Sometimes the coffee can be a little off but it happens, more often than not it tastes great and I'm happy with the service! Friendly staff!!
This Dunkin needs a manager that knows how to run this business. Service is painful. Orders are slow and unorganized.
BR has the best hot fudge anywhere
Horrible customer service, I do not recommend going there.
They were so rude and kept rushing us
No masks, terrible service, days old cones that we had to break off with our hands
The employees here wear their masks under their chin, making them useless. Don't come here unless you want COVID-19!
I don't think I will be returning to this location. I asked the gentleman who was going to fix my breakfast wrap to please put his mask on first. This obviously upset him as he walked away and had someone else make my wrap. I tried to speak to him but was totally ignored. The woman who made my wrap also didn't have the mask covering her nose. The 3rd employee likewise was not wearing a mask. In this day and age it's totally unacceptable to ignore safety protocols. I will definitely not be going back.
Terrible place dont rely on them for a party
The gentleman who served us was so nice. He gave each of my daughters a donut as an extra treat!
Go to another dunkin' before coming to this one. I ordered a coffee and I was trying to figure out what donut I wanted. The man taking my order became agitated ( I guess taking 30 seconds to decide was too long) and said "let's go WHAT DO YOU WANT?" I was a little taken aback, and said "could you give me a second to decide?" He walked off and a woman took his place. I ordered a dozen donut holes. She didn't bother counting and threw them in the bag. It was not 12. I didn't argue and decided to leave it. First customer review ever. Terrible customer service.
Restaurantji Recommends
I just had a warm stale cookie sundae with a cherry that tasted like cough syrup...awesone
This Dunkin' has great coffee, great food, and great service! This location highly recommended! Great prices!
I stopped at the DD in Crestview Hills today before work. I ordered an iced coffee and some donuts. What I got was a hot coffee followed by the cashier shaking her head at me and telling ME that I needed to know the difference between hot and cold. When it came time to choose my donuts, there was no choice involved; she simply threw a random selection in a box and rudely told me to wait on the other side of the store for the barista to remake my drink. I don't usually complain about customer service, but this was the poorest service I've ever experienced. Do not stop at this location. It's worth it to drive to the next closest store location.
At just after 7 am on a Saturday morning, they were fairly busy, but moved quickly after welcoming me to the store. I had some idea of what I wanted after looking at a menu online, only to find half of what I wanted was no longer available. Not their fault. So I improvised. Unfortunately, they got one of the items wrong - that was the fault of the preparer, not the woman who took my order, as she read it back to me correctly. I didn't notice until I got home or I'd have returned it. There's plenty of seating - the space is shared with a Baskin-Robbins. Finding a parking space was a bit of a challenge. It's a busy little plaza, even as early as I was there.
Been coming to this Dunkin for a few years now and they've always done a great job. Sometimes the coffee can be a little off but it happens, more often than not it tastes great and I'm happy with the service! Friendly staff!!